Triple Room | Minibar, in-room safe, individually decorated, individually furnished
Check availability

Reviews of Hotel Nippon

3 out of 5
Hotel Nippon
Barón Pierre de Coubertín 62, Santiago, Region Metropolitana

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 94 reviews" "
Rating 8 - Good. 37 out of 94 reviews" "
Rating 6 - Okay. 20 out of 94 reviews" "
Rating 4 - Poor. 13 out of 94 reviews" "
Rating 2 - Terrible. 3 out of 94 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el Hiddenbar. Lo recomiendo.
Stayed 1 night in Jul 2022

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mediochre hotel
Receptionist had us wait outside for about 45 minutes. First he said there was no reservation to my prebooked reservation and then he said no rooms and then some rooms popped up. Was a disappointing first impression and not how clients to a hotel should be treated. Once we were in, everything was in order. Room was clean and comfy, TV too small, breakfast is very mediochre. Due to covid, everything is closed inside. MEDIOCHRE
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Positive The room dimentions, the bed confort, the safety box Negative Hotel is very near the conflict área Air Condictioner old & noisy The staf went out at 31Dez without cleanning the room :(
Stayed 3 nights in Dec 2019
Response from Hotel Nippon. on 18 Jan 2020
Dear Customer, Thank you for your comment! We regret that your stay was not entirely satisfactory. Your suggestion will be referred to the corresponding area. Best regards,

8/10 Good

Birte, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro and easy to get around , a very nice place to eat right next door, brought our own wine
Stayed 2 nights in Dec 2019
Response from Hotel Nippon.- on 6 Dec 2019
Dear Birte, Thank you for offering us your comment! Glad to give you the best. We wait for you for a next visit to Santiago. Best regards!

4/10 Poor

Peter

Liked: Property conditions & facilities
Disliked: Staff & service
Ok choice if you don't expect an IVA refund
The hotel was of acceptable standard and well located, with an adequate breakfast. But the desk staff completely mis-handled the 19% IVA tax, so I definitely cannot recommend them. I contacted them twice beforehand about IVA handling (no reply) and then told the desk person at check-in that I was a foreigner. My Spanish isn't great but she said the price listed and charged had excluded IVA, so I left the matter until I had a chance to double-check. The Hotels.com confirmation clearly stated that the price "includes taxes and fees", meaning that the IVA deduction should have been applied. So I showed this to the desk manager, Andreina, on checkout. With this evidence, she agreed that the price we'd been charged should be reduced by "$12" - which she said she would refund to our card the next day. Unfortunately, this did not happen. When I emailed Andriena at the end of our travels she claimed the price on the listing didn't include IVA. I reminded her of our discussion at the desk and sent a screenshot of the Hotels.com price page showing the "includes...taxes" wording. That was a week ago - no reply at all. This is very poor behaviour and very different from our experience in other places in Chile. I see that there have been other reviews of Hotel Nippon mentioning issues with IVA. Simply put - if you don't want to handle it properly, then don't advertise misleading prices which imply that it is included. There are other, more honest, places to stay in Santiago.
Stayed 1 night in Jun 2019
Response from Hotel Nippon on 20 Jul 2019
Dear Peter, Again we explain to you the situation regarding the payment of your stay and it is that after reviewing the conditions of total payment of the same, we verify that the final amount charged does not include any type of tax. Being the total reflected in your booking sheet, which was charged faithfully. However, we are in talks with the booking portal for any confusion displayed on their page to customers, they can solve it. Best regards; Hotel Nippon.-

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities
Room was extremely small, no complimentary drinking water, gave unnecessary concern about missing PID.
Stayed 1 night in May 2019
Response from Hotel Nippon.- on 28 May 2019
Dear customer, we appreciate the time spent offering your comment. We continue to improve to offer you the best. Regarding the application for the PDI card, it is a requirement established by the Immigration Police for your security in the country and that we must continue within our protocol. Best regards,

8/10 Good

Howard

Liked: Cleanliness, staff & service, room comfort
Ok Nippon
We felt the hotel could do with a makeover. The rooms were a little tired.
Stayed 2 nights in Apr 2019
Response from Hotel Nippon on 13 Jun 2019
Estimado Howard, gracias por sus sugerencias, continuamos trabajando para mejorar día a día y ofrecer el mejor servicio. Saludos cordiales.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Near to down town which is good
Stayed 2 nights in Mar 2019
Response from Equipo Nippon on 22 Mar 2019
Estimados, Gracias por preferirnos, nos alegra que haya tenido una buena estadía, trabajamos para entregar siempre el mejor servicio. Esperamos su visita en su próximo viaje. Saludos cordiales. Equipo Nippon

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Yl, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and good breakfast. Staff are friendly. The shower door seems not sealed well, which was leaking water.
Stayed 3 nights in Dec 2018
Response from Nippon Team on 8 Jan 2019
Dear guest We appreciate your preference, and your comments regarding the bathroom in the room is something we will notify the corresponding areas for improvement. We hope to have a next visit from you. best regards Nippon team

6/10 Okay

Jenny, Sydney

Liked: Cleanliness, room comfort
Convenient and safe area
I have mixed feelings about this hotel. Location is fine and within walking distance to lots of Santiago attractions. After being initially charged an extra 19% tax for paying in Chilean peso (reception said in English it was 1.19% so probably something lost in translation) hotel did finally let me switch to $US payment to avoid the tax after initially refusing that request. My understanding is that foreigners don’t need to pay that tax if hotel copies your immigration paperwork and has applied for exception for hotel with government. Beds are very comfortable and room is spacious. Bathrooms do need an update and some electricity switches weren’t working in room. Breakfast is OK but bread was hard as a riock. Don’t rely on reception calling you a taxi on departure. When I asked, they were going to call someone from far away and ‘pray that they would come’. We ended up walking down the street with suitcases and had a cab in 3 minutes. If you are looking for a basic place then hotel is fine, but we will look elsewhere in future.
Stayed 2 nights in Jul 2018

6/10 Okay

Francesca

Liked: Staff & service
Disliked: Property conditions & facilities
Needs some TLC
Nice and helpful staff. The hotel needs some TLC. In my room it was difficult to mix cold and hot water and the bath drain didn't work properly. Having stayed in other locations in Santiago I have seen better value for money.
Stayed 2 nights in Nov 2017

8/10 Good

Mariola, Toronto

Liked: Staff & service, room comfort
Very close to all major Santiago attractions
The hotel has super location, close to all major attractions: Plaza de Armas, Cerro Santa Lucia, Cerro San Cristobal. It is a small hotel, but it has all required facilities, the rooms are clean, the breakfast is ok. We had to switch rooms because of pipe noise, but the staff was very accommodating. And they have free parking if you travel by car!!!
Stayed 2 nights in Sep 2017
Response from Boris on 16 Sept 2017
We are glad to hear from you. The hotel staff put its best to make our guest staying comfortable but it seems the pipers don't! We are working on it and we hope to have around again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stayed and highly recommend
We stayed for two nights Independent weekend in July.We had 3 people and luckily booked a room with 3 separate beds. Location:Very convenient,in the city center, near metro station Baquedano Price:Reasonable Staff:Friendly,some staffs doesn't speak good English. Space:Adequate size with laminate floor comfort: Room temperature were cozy, bedding are soft and warm Bath:A little outdated, water was hot. Wi-Fi:Good speed Breakfast buffet: Nicely arranged. bread,fruit, yogurt,cereal, egg, sausage, cheese, coffee, juice, you name it. You may be asked the room number while entering the dinning room. Service: You can store your luggage before check in and after check out.
Response from Olga valenzuela on 13 Jul 2016
Mr. appreciate your opinion a lot. For us it is a great help to share your experience with us. We hope to return soon, and to provide the best service in a warm family atmosphere.

10/10 Excellent

Jenee, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Overall great

4/10 Poor

Carlos, Boca, FL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible shower was too low and the bed was terrible
Response from Gerencia on 23 Sept 2016
Estimado ; Le presentamos nuestras más sinceras disculpas porque su experiencia en Hotel Nippon no estuvo acorde con nuestros estándares de servicio, sus comentarios nos ayudan a seguir mejorando la experiencia de nuestros huéspedes, Saludos Cordiales

8/10 Good

Peter, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice at moderate cost
Apart from the fact that the hotel had misplaced our reservation (they had room and accommodated us), it was as expected and as reviewed. Small room but nice folks and OK continental breakfast.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Valeu apenas pela localização
As únicas coisas boas são: localização e banheiros (que foram renovados). Mas no geral o hotel é decadente (prédio velho, decoração antiga e sem cuidado), e café da manhã muito fraco. Além disso, com algumas exceções, os funcionários são grossos e atendem com má vontade.
Stayed 3 nights in Jan 2024

4/10 Poor

Luiz A.

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel precisa de muitas melhorias.
O único ponto positivo do hotel é a localização. Quarto barulhento e banheiro sujo; café da manhã ruim. Ficamos apenas uma noite. Não recomendo.
Stayed 1 night in Jan 2024

4/10 Poor

Guillermo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place was pretty run down and to me seemed not very clean. The bathroom sink was the cleanest place I think. I used my own towel as a kind of blanket as I didn't want to use theirs, used a T-shirt as a pillow case instead of theirs as well. Noise everywhere...even from the AC. I looked for something on the cheap but still looked ok to crash for a night so I have a lot a can tolerate and this just wasn't for me.
Stayed 1 night in Dec 2023

6/10 Okay

Daniela, Loxahatchee

Liked: Cleanliness, amenities
No aperturaron el desayuno a la hr indicada, fueron 15mim tarde y habiamos huespedes esperando. La habitacion no tenia circulacion de aire pues la ventana no se abria, y habia un olor encerrado, el a/c era muy antiguo. Digamos q habian todas las facilidades y estuvo ok, pero hay mejores alternativas por un valor similar. Lo escogi porque necesitaba estar en ese sector.
Stayed 1 night in Nov 2023

6/10 Okay

Bruna

Stayed 1 night in Oct 2023

8/10 Good

Gerardine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Hotel sucio
Existía mal olor en la habitación y al revisar encontros una colilla de marihuana y cenizas en el velador, dimos aviso y ni siquiera enviaron a alguien a hacer aseo, despreocupándose de nuestra incomodidad, pedimos hablar con el encargado del hotel lo cual fue negado. No recomiendo el hotel y no volvería.
Stayed 1 night in Apr 2023

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recomendable
Hotel muy cómodo, limpio y ordenado. Personal muy amable.
Stayed 1 night in Mar 2023

8/10 Good

Patricio

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Paula jaquelina

Liked: Staff & service
Stayed 1 night in Jan 2023

6/10 Okay

Fernando, Porto Alegre

Travelled with group
Liked: Cleanliness
Localização. Estacionamento para motos.

6/10 Okay

Ayline

Travelled with partner
Liked: Staff & service
Hotel pequeño, son grandes lujos, adecuado al precio, la pieza no era muy bonita pero funcional, baños limpios y lindos. Desayuno extremadamente simple. Tuvimos un problema con la habitación (la que nos indicaron estaba sucia) pero finalmente nos movieron a una un poco más grande, así que se resolvió sin problema. Ubicación estratégica, teniendo en cuenta que los traslados en Santiago son muy largos
Stayed 1 night in Sep 2022

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial el Hidden bar
Stayed 1 night in Aug 2022

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

4/10 Poor

BERNARDO T

Travelled with family
Disliked: Cleanliness
Não gostei da localização, a limpeza muito ruim. Café da manhã bom. O atendimento dos funcionários da recepção é bom.
Stayed 4 nights in Jul 2022

10/10 Excellent

Jucara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2022

6/10 Okay

Florentino César

Business traveller
Disliked: Staff & service
Falta ser mas preocupados con el cliente.
No habia personal para atencion a la habitación, controles de tv no funcionaban correctamente , habia una persona que acomodaba a los autos para estacionar , no era muy comunicativo, no se me informo del numero de atencion a la habitación, tuve que llamar directamente al numero del hotel para que me vieras un tema del tv, lo cual nunca llegaron, se demoraban al abrir la reja para salir con el auto , se escuchaban ruidos en las paredes, como goteo de agua, no habia casino para servirme algo , solo el bar , desde que ingrese nunca me consultaron como estaba o que necesitaba , deja mucho que mejorar.
Stayed 2 nights in Jun 2022

6/10 Okay

Romina

Stayed 1 night in May 2022

8/10 Good

Tony

Liked: Cleanliness, room comfort
Le séjour à répondu à mes attentes hormis un soucis de wifi assez contraignant
Stayed 3 nights in Apr 2022

10/10 Excellent

Gabriela

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se destaca la atención cordial del personal y el espacio de las piezas. Si bien el edificio ya tiene sus años, las instalaciones se encuentran en buenas condiciones. Hotel recomendado
Stayed 1 night in Dec 2021

6/10 Okay

Claudia Patricia

Liked: Cleanliness
Stayed 7 nights in Sep 2021

6/10 Okay

María Pía

Stayed 1 night in Sep 2021

6/10 Okay

Rodrigo

Travelled with family
Liked: Cleanliness
Niños
Me cuestionaron info que aparecia en el mismo Hotel, acerca de los niños que usen la misma habitacion de lso padres, me estaban cobrando por ellos. Sin embargo consultaron y me dieron la razon.
Stayed 1 night in Jul 2021

2/10 Terrible

sebastian

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
La ubicación está perfecta, pero esta cerca del área de confrontaciones entre el gobierno y los manifestantes. Además el aire acondicionado es obsoleto, hace demasiado ruido
Stayed 5 nights in Mar 2020

8/10 Good

MARIA TERESA

Business traveller
Liked: Cleanliness, staff & service, room comfort
Todo correcto
Trato exquisito de todo el personal del hotel. Se preocuparon de nosotros en todo momento, ya que nos cogió los días de máximo tensión en Chile.
Stayed 11 nights in Oct 2019
Response from Hotel Nippon.- on 13 Dec 2019
Estimada María Teresa, Agardecemos su comentario y ratificamos nuestro compromiso para con los huéspedes. Encantados de poder ofrecer un servicio de calidad! Saludos cordiales.

4/10 Poor

Marina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Hotel Nippon.- on 31 Oct 2019
Estimada Marina, Gracias por compartir su valoración! Saludos cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 2 nights in May 2019
Response from Hotel Nippon on 12 Jun 2019
Estimado cliente, Junto con saludar, le agradecemos hacernos llegar su opinión, para nosotros es de gran valor conocer su apreciación y continuar así, ofreciendo un excelente servicio. Saludos cordiales!