Egyptian cotton sheets, premium bedding, individually decorated

Reviews of Pueblo Bonito Santa Fe

3.5 out of 5
Pueblo Bonito Santa Fe
138 W. Manhattan, Santa Fe, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1004 reviews" "
Rating 8 - Good. 224 out of 1004 reviews" "
Rating 6 - Okay. 71 out of 1004 reviews" "
Rating 4 - Poor. 15 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this unique property.
Stayed 1 night in Jan 2024

6/10 Okay

Toshiko

Liked: Cleanliness
Disliked: Property conditions & facilities
It was not clear that it wasn't b&b any more. If i knew, i wouldn't have picked it. Too expensive. The room was cute, though. Also, when I booked, it gave me an impression that i would have a tub in the room., but i didn't. I felt like i was trapped.
Stayed 1 night in Mar 2024

4/10 Poor

Toshiko

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was not bed & breakfast even though it was listed in bed & breakfast. Also, no tub. Even though, it gave an impression it had one when i booked. I feel trapped.
Stayed 1 night in Mar 2024
Response from Pueblo Bonito Inn on 16 Mar 2024
Please always contact any property directly if you have any questions, requests, inquiries about what is or isn’t available at a property, before you book, so there isn’t any confusion, disappointment or misunderstanding, and to allow the staff provide assistance before booking. We never want anyone to feel trapped, and will try work out a favorable outcome for everyone. We noticed that you voluntarily extended your stay with us after posting your review, so we assume you no longer felt trapped.

10/10 Excellent

Timothy

Stayed 1 night in Mar 2024

10/10 Excellent

Kent, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Rebecca

Stayed 4 nights in Mar 2024

10/10 Excellent

Michele, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay!
Stayed 2 nights in Mar 2024

8/10 Good

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is SO cute and super close to everything. The owner was amazing when I checked in, she was also a tour guide and circled a bunch of cool things to see and do on a map she gave me, which was awesome because it was a last minute trip and I hadn’t planned much out! The room itself was beautiful- very charming and authentic and the fireplace was awesome. The outdoor area is meticulously landscaped and has nice seating/gathering areas in front of everyone’s door- I read a book out there it was so relaxing. The only thing I’d have to say that made this a 4 instead of 5 star review is that they need some updating- some of the furniture is really seeing some wear and tear, the books are really old like from the 70’s/80’s/90’s (some of the info I one of the books I read is obsolete now) and the back room where the bathroom is located had just large expansive empty walls, which could have used some sort of shelving, hooks, or outlets and it would have been better used. I’m an interior designer so I know due to code they might not be able to add outlets in there but shelving and hooks absolutely would have been helpful, at least for my family. I’d probably stay here again though simply because of the price and location- you can’t beat it!
Stayed 2 nights in Feb 2024

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Clean, easy parking and great location. They called me the day before to get my credit card info for incedentals but then had to take it again when we checked in. I thought it was a staff miscommunication but it Turned out they charged me for the room at the property when I had already paid thru Expedia. When I called the next day, the nice man told me they do this often so be aware.
Stayed 1 night in Dec 2023

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We definitely enjoyed our visit and would definitely recommend this place.
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with family
One of our favorite places we’ve ever stayed! The gentleman checking us in was delightful, the property was well kept, the room was clean, quiet and comfortable with all we needed. Near downtown Sante Fe so could easily walk to all the shops and restaurants.
Stayed 1 night in Feb 2024

10/10 Excellent

Shelby

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right downtown across from the capital. Staff were super nice and helpful. Rooms were updated and very nice. Definitely would stay here again in the future

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location. Our room had a single uncomfortable chair. We like to read and found this a disappointment.
Stayed 1 night in Feb 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was extremely helpful with pointing out walkable restaurants and historic sites.
Stayed 1 night in Feb 2024

10/10 Excellent

BRIONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brenda at the front desk has impeccable customer service. She was so kind and generous in giving suggestions for places to eat in the area.
Stayed 1 night in Feb 2024
Response from Pueblo Bonito Inn on 14 Mar 2024
Thank you so much for your kind review! Brenda, as well as our other office staff members, is a local Santa Fean and a wealth of knowledge about beautiful Santa Fe and New Mexico, besides always providing an exceptional guest service experience. We are very proud to have Brenda as part of our staff and family. Thank you again!

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was greeted at the door and shown to our room before I got to the front office. Staff very friendly and very helpful. Beautiful property!
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was very clean. Bed and pillows were comfortable. A microwave in the room would have been nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and nice location.
Stayed 1 night in Jan 2024

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kimo was a great first impression at this hotel! Was greeted with warmth and kindness and helped us with no issues with a certain complication that came up. Beautiful rooms in close proximity to anything we needed. Will definitely be staying here again next time we come and visit! Thanks y’all!
Stayed 3 nights in Jan 2024

10/10 Excellent

The Great Frame Up

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean place, walkable to old town Santa Fe. Not a true B&B as there is NO breakfast. But close enough to restaurants that do serve breakfast.
Response from Pueblo Bonito Inn on 4 Feb 2024
Thank you for your review! You are CORRECT, we are NOT a B&B, just a small 18 room historic inn, circa 1800s. We are not sure where you got B&B from, as our website and 3rd party websites do NOT offer any kind of breakfast, but are within a one to two block walk to restaurants and shops. Please always call any hotel property for clarification and to answer any questions you may have BEFORE booking any reservations, to avoid any future disappointment.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lane

Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. Disappointed that they didn't have breakfast since they advertise as a B&B.
Stayed 3 nights in Dec 2023
Response from Pueblo Bonito Inn Santa Fe on 3 Jan 2024
Thank you very much for your great review on our beautiful, clean, historic 1800’s property and excellent staff. However, we are a small Inn, and do not advertise ourselves anywhere about being a B&B. In the future, if you have any questions about the amenities that any establishment offers or does not offer, please call and book with any property directly instead of relying upon outdated or incorrect 3rd party websites. Again thank you for your kind review.

10/10 Excellent

Weilin

Stayed 1 night in Dec 2023

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, staff & service
Service was remarkable. Excellent location for the Plaza. Need new mattresses and a headboard.
Stayed 1 night in Dec 2023
Response from James on 25 Dec 2023
Hi Pamela,Thank you very much for the outstanding review about not only our historic downtown SF property, but the excellent customer services our entire staff provided during your stay.We had to really hunt for your reservation, using only your first name, so that we could figure out which guestroom you were talking about in need of a new headboard.As for our mattresses, ALL of our guestrooms were recently renovated and have new top of the line CASPER pillowtop mattresses. Our mattresses are very soft and cloud-like, so if you are used to a firm mattress, our pillowtop mattresses may not be to your liking, although we have many guests asking us where they can purchase our CASPER mattresses.In the future, at any property you stay at, please let the helpful staff know of any requests, suggestions, or concerns you may have during your stay, so that they may have the opportunity to correct or fix the issue as soon as possible, instead of having to figure things out from reading a past guest review. We love your suggestion for a replacement headboard. Thank you again for your kind review and for staying with us, as we enjoyed meeting and talking with you during your very brief stay.Regards, Pueblo Bonito Santa Fe

10/10 Excellent

Lanxuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was special - a historical building decorated in southwest decor. Easy walk to everything, and the staff was wonderful.
Stayed 2 nights in Nov 2023

8/10 Good

Darla

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Michele

Travelled with partner
Liked: Amenities
What an amazing experience! From check in to the comfy bed to super clean room and decor 10/10! Highly recommend this place!!
Stayed 1 night in Nov 2023

10/10 Excellent

Tyler

Stayed 3 nights in Nov 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about Pueblo Bonito! The space is beautiful, clean and comfortable. We walked from the hotel to everywhere in Santa Fe. The staff were very welcoming and helpful. We will definitely stay there again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to walk & explore the history of Sante Fe. The inn is charming & comfortable. Hope I can visit again
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Stayed 3 nights in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, good value!
Stayed for two nights while shopping, visiting relatives. Our room was comfortable and charming, the location is a short walk to the plaza, and rates are less that other close-in spots. Highest markes go to the staff, Kimo and Luki, for helping us out, giving eatery recommendations, offering suggestions on things to do, etc. Only negative was the "bucket" chairs in the rooms. Who can get in or out of 'em? They have to go!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very good choice when three people are staying in one room. We loved the decor and it was convenient to downtown Santa Fe.
Stayed 5 nights in Oct 2023

10/10 Excellent

Kirrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming, clean place, with a kind staff. It’s in a walkable area. We will definitely stay here again!
Stayed 3 nights in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Charming hotel in great location! It truly embodies the Santa Fe lifestyle and architecture. Would highly recommend
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and quaint! Nice and quiet at night. Parking might be an issue as when we arrived at 4:30 pm, there was only 1 space left.
Stayed 1 night in Oct 2023

10/10 Excellent

cynthia

Stayed 1 night in Oct 2023

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful refurbished adobe hotel hotel in the heart of old town of San Fe
Stayed 1 night in Oct 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and nice room
Stayed 2 nights in Oct 2023

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were perfect and the property was centrally located. The best part was that the staff was so kind and friendly. Kimo and Luki took every opportunity to make you feel at home.
Stayed 4 nights in Sep 2023

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and facilities, all within walking distance of historic downtown Santa Fe
Stayed 2 nights in Sep 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here! It’s lovely!!
A beautiful place to stay. The rooms are well appointed and full of New Mexico charm. The location is great and close to a lot of options around town. The front staff…amazing, friendly and knowledgeable. Highly recommended!!
Stayed 1 night in Sep 2023