Interior

Reviews of Hotel St Francis

4 out of 5
Hotel St Francis
210 Don Gaspar Ave, Santa Fe, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marlys

Love the location and front porch.
Stayed 2 nights in Apr 2024

4/10 Poor

Arthur

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Because the hotel is the oldest in SANTA FE, the room was very small & crowded. only 1 wooden chair to sit on and no desk. The sink was in the room on a small vanity, again no where to put toiletries. The water in the shower took almost 1/2 hr. to get warm. We booked this hotel because it had a restaurant, but discovered it was closed 2 weeks prior. Not a good experience at those prices!!
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 15 Apr 2024
Thank you for taking the time to leave us a review, Arthur. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we appreciate your honesty. This feedback will be very helpful in our growth and becoming our very best! We will work with our team to improve and we hope you will give us another shot to impress you in the future!

6/10 Okay

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities
The valet never came. I just parked myself on street. I hope car is safe in morning. No dining options. No ambiance. Staff looks tired and over it. Not a good vibe. Rooms are small. No place to put luggage. Just uncomfortable and small.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 15 Apr 2024
We are sorry to hear that your experience with us was not positive, Nancy. We apologize that we missed the mark in many areas of your stay. We appreciate you bringing these concerns to our attention and we will work with our team to improve.

10/10 Excellent

Laura

Love the staff
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 12 Apr 2024
We appreciate your positive review, Laura! We are so happy that you enjoyed our staff during your visit with us. We hope to see you again soon!

2/10 Terrible

Stephen

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 7 Apr 2024
We are sad to hear that your experience with us was not the best. We value your honesty and we hope you will give us another shot to impress you in the future.

6/10 Okay

Tamir

Stayed 5 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 30 Mar 2024
Thank you for your rating. We would love another chance to care for you again.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place be to stay
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 29 Mar 2024
We are thrilled that you enjoyed your stay! Thank you for your support.

8/10 Good

Sharisse

Liked: Cleanliness, staff & service
It was a great location and the furnishings were quaint but the property is definitely dated. Carpet, bathroom tile in the room definitely in need of repair.
Stayed 4 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 27 Mar 2024
Thank you so much for your review and feedback about your stay. We will share your concerns with our team and we hope you will return soon.

6/10 Okay

L. Blaine

Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 27 Mar 2024
We appreciate your honest rating. We hope you will stay with us again and give us another chance to earn those last two stars from you.

8/10 Good

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a hard time sleeping because of all of the noise outside…. Trucks, cars, garbage trucks… so noisy!
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 27 Mar 2024
We are very sorry to hear about the noise disturbance you experienced with us. We apologize for the inconvenience this caused and we wish you had a more restful night with us. We value your honest feedback and we would love another chance to care for you again in the future.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was amazing
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 24 Mar 2024
Thank you for your kind words about our staff! We cherish your support.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby, bar, location
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 17 Mar 2024
We appreciate your review and support, Paul! We hope you can return soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 12 Mar 2024
We are thrilled to hear that everything was perfect during your stay with us! We cherish your support and we would love to care for you again.

8/10 Good

Abel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and aesthetically pleasing. Staff was courteous. Downside was the slamming of doors early hours of the morning from housekeeping while they were cleaning other rooms and the blowing of leaves this made it difficult to sleep or for a quiet escape. Queen size beds for traveling families would be a nice addition to the spacious double room. Overall good experience.
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 12 Mar 2024
Thank you for taking the time to share about your experience with us, Abel. We are delighted to hear that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was gorgeous
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 8 Mar 2024
We cherish your review and support, Susan! We hope to see you again soon.

8/10 Good

Erik, Centennial

Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 20 Mar 2024
Thank you for your rating, Erik. We appreciate your support.

8/10 Good

Ariacna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was valet parking only and it was convenient for the downtown parking situation
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 27 Feb 2024
Thank you for your positive review! We value your support.

10/10 Excellent

Jill, Columbus

Travelled with family
The Hotel St Francis is located in the heart of Santa Fe. It’s an easy walk to galleries, restaurants and shops. The staff are all friendly and helpful. I highly recommend this hotel.
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 27 Feb 2024
Thank you for your kind words about our hotel and staff, Jill! We cherish your support and high recommendation.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at St. Francis! Older property, but always clean and always doing improvements. Love having Secreto and Gruet conveniently located.
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 27 Feb 2024
We are elated to hear that you always enjoy your stays with us, Carolyn! We appreciate your support and understanding and we would love to care for you again soon.

10/10 Excellent

Raymond, Littleton

Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 20 Mar 2024
We are elated that your experience was five-star! We value your support and we would love to care for you again.

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St. Francis Hotel has a distinctive simplicity and charm linked to its past as a monastery. Its location is quiet but an easy walk to restaurants, shops, an excellent independent bookstore, art galleries, historic sites, and government buildings. It houses a very good restaurant and bar. The St. Francis staff are unfailingly helpful, patient and well trained.
Stayed 5 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 7 Feb 2024
Your glowing review has made our day, Kaye! Thank you so much for your kind words about our hotel and staff. We cherish your support and we hope to care for you again soon.

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and peaceful!
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 27 Jan 2024
Thank you so much for your kind words! Your support is greatly appreciated.

8/10 Good

Randy, Monclair

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The bedroom and bathroom were very small, the lighting in the bathroom was very dim and especially for administering makeup.There was no breakfast offered for the price and it required a trip off the property to get breakfast. Our wine tasting, adjacent to the lobby, at the Gruet Winery was exceptional. Overall the hotel possessed a lot of charm.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 27 Jan 2024
We appreciate you taking the time to share about your experience with us, Randy! We value your kindness and honest feedback and we hope to care for you again in the future.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and valet for parking were friendly and helpful.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 22 Jan 2024
Thank you for your kind words about our staff, Marie! We truly appreciate your support and we would love to care for you again.

6/10 Okay

Barbara

Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 21 Jan 2024
Thank you for taking the time to leave us this honest rating, Barbara. We would love another shot to impress you in the future.

10/10 Excellent

Chris

Bedrooms temp too warm
Loved the hotel The room’s temperature was very uncomfortable and hot. Even as we tried to turn heater off. Hope they can figure this out Thank you
Stayed 2 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on 18 Jan 2024
We are happy to hear that you loved Hotel St. Francis, but we sincerely apologize for the issue with the temperature. We appreciate you bringing this to our attention and we will work with our maintenance team to improve. We would love another chance to care for you again in the future.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 18 Jan 2024
We cherish your positive rating and support, Yolanda! We hope you can visit us again soon.

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location!
Beautiful place. Clean room. Very accommodating. Central location, walking distance to lots of places to eat, listen to live music and lots of history to experience.
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 15 Jan 2024
We are thrilled to hear that you enjoyed many aspects of your stay with us, Andy! Thank you so much for your kind words and support. We would love to care for you again!

4/10 Poor

James

Stayed 4 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on 3 Feb 2024
We are sad to hear that your experience with us was not the best, James. We hope you will give us another chance to care for you again as we would love to impress you with our care and accommodations that we are known and loved for.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on 4 Jan 2024
We are thrilled that your experience was five-star, Dana! Thank you for your rating and support.

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 22 Jan 2024
We are so happy that you enjoyed your stay with us, Kathleen! We hope you can return soon.

10/10 Excellent

Samantha

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 1 Jan 2024
We appreciate your review, Samantha! Your support is greatly appreciated and we would love to care for you again.

8/10 Good

Samuel

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 1 Jan 2024
We are delighted that you enjoyed your stay with us, Samuel! Thank you so much for your kind rating and support.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely history to this hotel. And having the Gruet tasting room inside is a wonderful bonus!!
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 30 Dec 2023
Thank you so much for this glowing review, Christine! Your support is greatly appreciated.

10/10 Excellent

Gesuina

Travelled with family
Stayed 3 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on 30 Dec 2023
We appreciate your kind review! We hope you can return for another enjoyable stay with us soon.

8/10 Good

jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 30 Dec 2023
We are delighted that you enjoyed your visit with us, Jessica! Thank you for your rating and support.

8/10 Good

Shane

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 16 Jan 2024
Thank you for your rating, Shane. We would love another chance to care for you again in the future.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Great location, walking distance to everything. Beautiful hotel but rooms could use a little, not much updating. Staff was very friendly
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on 26 Dec 2023
Thank you so much for your kind words about our hotel and staff! We appreciate your support and feedback and we would love to care for you again in the future.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 26 Dec 2023
We are ecstatic that your experience with us was five-star, David! We appreciate your support and we would love to care for you again.

4/10 Poor

RORY

Disliked: Cleanliness, room comfort
Too warm and noisy to sleep
Nice entry and shared spaces but tiny little rooms. The bed is comfortable and the linens were nice. The bathrooms were tiny and out dated. We were unable to adjust the heat in the room and it was way too warm to sleep so we had to open the windows to cool off but the road noise from the road kept us up until 3am.
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 26 Dec 2023
Thank you for taking the time to share about your experience with us, Rory. We are glad to hear that you enjoyed our comfortable beds and shared spaces, but we apologize that we missed the mark in other areas of your stay. We truly appreciate your honest feedback and we will share your concerns with our team as we are always working to improve.

8/10 Good

rolando

Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 26 Dec 2023
We appreciate your kind rating, Rolando! Thank you for your support.

10/10 Excellent

Enrico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of town
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 18 Dec 2023
We are delighted that you enjoyed your stay with us! We hope you can return soon!

6/10 Okay

Krystina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on 16 Dec 2023
Thank you for taking the time to leave us this review, Krystina. We would love another opportunity to impress you in the future.

8/10 Good

Richard, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel is charming, our room had low weak lighting in the bedroom, very hard for my wife to put on makeup by the bathroom sink. Also, the tv in the cabinet made it nearly impossible to watch the full screen from the bed.
Stayed 5 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on 16 Dec 2023
Thank you for taking the time to share about your experience with us, Richard. We apologize that we missed the mark in some areas of your stay, but we value your honest feedback and we would love to care for you again in the future.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isa a great hotel to stay at in Santa Fe. Near the plaza. Guest services is excellent.
Stayed 2 nights in Dec 2023
Response from Kelsey H- Social Media Coordinator on 12 Dec 2023
We are so glad that you enjoyed your experience with us, Stephanie! We appreciate your support and we hope to see you again soon.

10/10 Excellent

Thejaswi

Liked: Cleanliness, staff & service
I might stay there again, so convenient for everything around
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on 12 Dec 2023
Thank you so much for your kind review! We would love to care for you again in the future.

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms are very small. No opportunity for breakfast at the hotel, and no workout room. No coffee maker in the room.
Stayed 1 night in Dec 2023
Response from Kelsey H- Social Media Coordinator on 12 Dec 2023
We are sorry to hear that your experience with us was not what you had hoped for, Deborah. We value your honest feedback and we will share your concerns with our team as we are always looking to improve.

8/10 Good

Patricia

Travelled with partner
Charming and well located but dated without modern amenities most travelers want. Very historic and well located.
Stayed 5 nights in Nov 2023

6/10 Okay

Judith

Travelled with partner
Liked: Staff & service
The bathroom in the room needed to be upgraded. The sink was not in the bathroom, but in the sleeping area. The faucet for the sink had very little water pressure and wobbled when used.
Stayed 1 night in Nov 2023
Response from Kelsey H- Social Media Coordinator on 29 Nov 2023
Thank you for sharing about your experience with us, Judith. We are sorry to hear that the bathroom was not what you had hoped for, but we value your honesty and we will share your concerns with our staff.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lost my key after I valeted and had to argue with the front desk to look harder for the key. They found it upon my insistence but were about to have the car towed. Horrible service and dirty old rooms.
Stayed 2 nights in Nov 2023
Response from Kelsey H- Social Media Coordinator on 29 Nov 2023
We sincerely apologize for the issue you experienced with us, David. We are very sorry for the delay in finding your key and the inconvenience this caused. We will work with our team to improve and we would love another shot to impress you in the future.