Exterior

Reviews of Finch Bay Galapagos Hotel

4 out of 5
Finch Bay Galapagos Hotel
Barrio Punta Estrada, Puerto Ayora, Galapagos

Reviews

9.4

Exceptional

Rating 10 - Excellent. 58 out of 80 reviews" "
Rating 8 - Good. 17 out of 80 reviews" "
Rating 6 - Okay. 2 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 1 night in Mar 2024
Response from Finch Bay Hotel on 11 Apr 2024
Your feedback is immensely valuable to us, we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience that meets all your expectations.

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire team at Finch Bay was exceptional and set this hotel apart from others. From reception team finding solutions to your requests, changing rooms around to accommodate to the incredible dining staff serving great food and drinks with a story and genuine warmth. This is our families second trip to the Galapagos but first time staying on land - it was a lovely change and needed so the teens could still log on for school. Many thanks for a lovely week!
Stayed 3 nights in Dec 2023

10/10 Excellent

Colleen

Stayed 3 nights in Dec 2023

10/10 Excellent

Nickolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for my honeymoon, it was great!
Stayed 7 nights in Nov 2023

10/10 Excellent

Toni Shae, Rex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! The chef and staff are above and beyond! Beautiful property, excellent customer service. Spa and excursions were top tier! I would stay here again if given the opportunity!
Stayed 3 nights in Jun 2023
Response from Finch Bay Hotel on 8 Aug 2023
Dear ToniThank you very much for your excellent review, we hope you can back soon.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Almost certainly the best hotel in The Galápagos. Service was exceptional - relaxed and friendly but right on it and incredibly responsive and informative. Couldn’t have been more helpful on absolutely every front. The hotel itself is beautiful - somehow gets it just right - brilliant layout - everything is in exactly the right place if that makes sense! The Food is exceptional - credit to the chef - we tried all sorts and it was all beautifully prepared and tasted wonderful. And actually not even that expensive relative to other places on the islands. Beautiful beach right in front of the hotel. It is a public beach but to be honest that was quite nice as it gave it a bit of buzz. Private water taxi was excellent - you just whatsapped when you needed taking or collecting and it was always there within 5 minutes at most. All in all an absolutely superb hotel - we were there 6 nights and it was a great base to explore the whole island. The only suggestion I would make prospective guests is that there’s no need to book the more expensive suites. We were in one due to availability, but the standard rooms were half the price, perfectly well situated, and really nice too. So I’d just book one of them next time. Loved our stay at Finch Bay. Thanks to all 😃.
Stayed 6 nights in May 2023

10/10 Excellent

Sarah

Stayed 1 night in Mar 2023

10/10 Excellent

Pedram, Danville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in Feb 2023
Response from Casa Gangotena on 28 Mar 2023
Dear PedramThank you for your excellent score. Best regards.

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service
I felt like Finch Bay was a very nice hotel for the Galapagos. However, I felt like they were slightly understaffed. We also mentioned it was our honeymoon and, unlike the other hotels we stayed at throughout our three week vacation, this hotel did nothing for us to honor this. Clean, quiet. Amazing spa with the best massage. The ducks kept pooping in the pool so we weren't using the pool, but the hot tubs at the spa were nice. Overall, good experience. However, I don't think was worth the high price we paid for a suite.
Stayed 3 nights in Jul 2022
Response from Finch Bay Hotel on 2 Aug 2022
Dear Nicole Thank you very much for your review. We will use your comments to improve in that department. Thanks again for choosing us. Be well.

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing properly. Staff is super nice and attentive especially Cesar, Erika and Luis!
Stayed 4 nights in Mar 2022
Response from Finch Bay Hotel on 16 Mar 2022
Dear Grace. Thank you for your excellent score. We will share your comment with our staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE spot to stay in Galapagos
Service and hospitality are unparalleled.
Stayed 1 night in Dec 2021
Response from Finch Bay Hotel on 15 Mar 2022
Dear guest. Thank you very much for your excellent score. We hope you can visit us again on the future.

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2021

8/10 Good

Fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but over priced and rooms are very small!
Stayed 1 night in Sep 2021
Response from Finch Bay Hotel on 1 Oct 2021
Dear Guest Thank you for your score, we will share your feedback. Best regards, Finch Bay Hotel

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021
Response from Finch Bay Hotel on 14 Jun 2021
Dear Guest Thank you very much for such as excellent score. We hope you can visit again in a future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. The staff were so friendly and helpful with anything we needed. All of the little things they did for us were great. Noticed we were sunburnt? They brought us fresh allow off the plant. When we were leaving, we had a layover in Quito for the night and needed to present a COVID test to get back to the US. They contacted our layover hotel and scheduled the testing so we would have the results that same night and in time for our flight the next morning. The food was great. Quick access to town. The tour guide they gave us for excursions was very knowledgeable and friendly. Beach was a 1-2 minute from our room. Everything was perfect.
Stayed 9 nights in May 2021
Response from Finch Bay Hotel on 17 May 2021
Dear guest, Thank you very much for such us excellent review. We appreciate you choose us for your trip.

10/10 Excellent

Rosemeire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from Finch Bay Hotel on 11 May 2021
Dear Rosemeire. Thank you for your excellent score. We try to give the best service possible for every guest.

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful resort
The resort was beautiful and had very good service. It requires a boat ride to get to the downtown area, but it is easy to use.
Stayed 3 nights in Mar 2021
Response from Finch Bay hotel on 9 Apr 2021
Dear Jarod I appreciate your cokment. I hope you enjoy your visit in our other hotel. Have a great day.

10/10 Excellent

Andre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Finch Bay Hotel on 16 Nov 2020
Dear Andre, Thank you for taking the time to write a review. We take great pride in our service and staff members, and are happy to hear our standards have been kept.

2/10 Terrible

Thuy Anh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel didn’t mention that we have to have a 4 days Covid test to the Galápagos Islands not the 10 days Covid test requirement to enter Ecuador. So we didn’t know about this, our Covid test was 6 days ago.
Stayed 1 night in Oct 2020
Response from Finch Bay Hotel on 18 Nov 2020
Dear Thuy Your review is very important to us; thank you for taking time out of your day to write it. We are constantly looking to improve in order to provide all our guests with the best possible experience, so your feedback is greatly appreciated. We were sorry to hear that you were unable to visit us according your plans. It was a surprising news to know that you were unable to read and check the entry requirements information provided on several occasions prior to your travel date. We hope one day you can visit us to enjoy our facilities and services.

10/10 Excellent

AshK, Newport beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived everything about the hotel. Very unique and excellent service!
Stayed 6 nights in Oct 2020
Response from Finch Bay Hotel on 19 Oct 2020
Dear Arash, Thank you for your kind words! As an Expedition Hotel, we specialize in giving adventurous travelers such as yourself all the options available on a cruise, on solid land! Through our private yacht’s daily tours and our exclusive activities, such as snorkeling and kayaking, we bring you the best on both land and sea. We are constantly looking to improve in order to provide all our guests with the best possible experience, so your feedback is greatly appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Bait and switch. We arrived after a live aboard yacht trip and did not have the ocean view room I booked on Expedia. Finch Bay was rude about it. I would have booked another hotel had I known. This was the end of a “make a wish trip”. They gave us a garden view room that was very small, much smaller than my room at home; nothing special here. No hot water, found that out when I was in the shower. My husband called and they turned it on. They do not replenish toilet paper, apparently, found that out with just s few sheets left on the roll. Got eaten alive by mosquitoes at dinner; no mention of preventing that from the wait staff. I do not have mosquitoes where I live. Food was very very overpriced. I dine out regularly in Santa Barbara, California and it doesn’t cost this much. I woke up the last morning asphyxiated by some chemical they sprayed outside my room that night. Also, the last night I woke up to a disgusting smell of nasty dirty feet where my face rested on the duvet, I almost threw up. Apparently they do not wash the insert. Communication was very poor among the front desk. For example, one instance they told us to leave our luggage out on the porch at 7 am upon departure after check out. We did and our luggage didn’t show up at the water taxi. We had to wait awhile an cut it very close for our flight. The breakfast was excellent. Otherwise I am very underwhelmed and extremely disappointed at the last leg of what was an amazing trip.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most attentive and friendly staff ever!
Best location and staff on Santa Cruz. I would recommend this hotel to anyone touring the Galápagos.
Stayed 4 nights in Jun 2019
Response from Thank you for your feedback on 6 May 2020
Dear Ben, It's a pleasure to receive such wonderful comments about your experience at the Finch Bay Galapagos Hotel. We work hard to provide our visitors with everything they need to make of their stay at the Finch Bay a real opportunity to connect with the Galapagos Islands. Finally, we're proud of our staff and the dedication they bring to every aspect of their work, whether in the kitchen, around the grounds, at the bar, and beyond. We thank you for the kind words about the food and attention you received at our hotel and we look forward to welcoming you back. Kindest regards, Finch Bay Galapagos Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It waa a beautiful serene environment. A bit pricey though for what you get.
Stayed 4 nights in Dec 2018
Response from Thank you for your review on 6 May 2020
Dear Guest, Thank you so much for taking the time to write about your experience with us at the Finch Bay Galapagos Hotel! We are immensely proud about how carefully and meticulous our team is with respect to every detail of our guests' stay. Especially because we wouldn't want you to come all the way to this incredible destination and NOT have an experience that's anything but perfect! Service, food, comfort, and friendliness - these are all creeds that we strongly live by at our hotel. Once again: thanks so much for providing us with your thoughtful comments! We hope to see you again very, very soon. Warm regards, Finch Bay Galapagos Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfect for a land-based trip to Galápagos Islands. We took their private yacht each day to a different island and saw a lot, but had the comfort of a first class land hotel each night. The tours were outstanding and each day was unique. Food was great too and so was service.
Stayed 4 nights in Dec 2018
Response from Thank you on 6 May 2020
Dear guest, Thank you so much for your review! We’ve always thought that a great expedition destination like Galapagos requires the presence of well-prepared and insightful naturalist guides! We take great pride in our guides, and we’re extremely thrilled that you got to enjoy your expeditions with them! Also, one of our biggest goals is to make you feel at home even if you’re thousands of miles away; that’s why we are so happy to hear such a positive comment about your stay. Once again, thank you for sharing your opinion with us! It’s a great way to know we’re moving in the right direction! We hope to see you again very soon! Kind regards, Finch Bay Galapagos Hotel

8/10 Good

Karen

We stayed at the Finch Bay Hotel for 6 nights during our recent stay in the Galapagos. The resort is beautiful and has an incredible location - one of the few if maybe the only one with a location on a beach. We also enjoyed the town of Puerto Ayora and all of the day trips we purchased through the hotel. Highly recommend staying here if you're contemplating a visit to the Galapagos.
Stayed 6 nights in Nov 2018
Response from Thank you for your feedback on 6 May 2020
Dear Karen, Thanks so much for providing us with your wonderful feedback! We're delighted to hear that your Galapagos experience, particularily from the comfort of the Finch Bay Galapagos Hotel, was everything you expected and more! We're incredibly proud of our team - from hotel staff all the way to our insightful naturalist guides and expedition leader - that truly make it a point to showcase virtually everything the Galapagos have to offer. We hope that your stay with us and your time in the Galapagos will lead you to share the memory of this remarkable destination with your friends, family, and the rest of the world! Thanks again for your comment! Kind regards, Finch Bay Galapagos Hotel

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finch Bay Review
Finch Bay is a great spot near Puerto Ayora and very peaceful. It is near a beach and a short hike to Las Grietas.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil galapagos getaway
Finch Bay hotel is very nice hotel for what it is, not a 5 star mega luxury hotel, but a great hotel that adapts to the fragile environment. Service was top notch and staff super friendly, great breakfast buffee and nice pool area. Being away from the city center, it's nice and quiet. Just the fact you have your own boat ride to reach here is a nice touch. Expensive hotel, but very nice!
Stayed 1 night in Jul 2018
Response from Thank you on 6 May 2020
Dear guest, Thank you very much for your valuable review! At the Finch Bay Galapagos Hotel, our main focus is to offer our guests the best experience possible while still taking care of our environmental footprint on the islands. That’s why the hotel has some interesting initiatives like our very own water treatment plant. This allows us to provide water not only for our guests, but to the entire neighborhood of Punta Estrada! We also appreciate your remarks on our food, and staff very much! We want every dish or drink you enjoy at our hotel to be an outstanding and unforgettable moment! The warmth and level of professionalism of our staff help us achieve this wonderful goal. The Finch Bay Galapagos Hotel was conceived as a place where you can relax and soak up the beauty of the Galapagos Islands after exploring the National Park. Everything (from our cozy rooms to our magnificent spa) was designed for our guest’s enjoyment! We’re very pleased to hear you liked it all! Once again, thank you for your kind review. We hope to see you again very soon! Kind regards, Finch Bay Galapagos Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and experience. Ronato was especially helpful and exceeded our expectations in every way!
Stayed 2 nights in Mar 2018

10/10 Excellent

Carl & Kim, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 star Experience!
Great facility with exceptional staff who went out of their way to provide a memorable experience.
Stayed 2 nights in Mar 2018

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay.
Great location and very restful place. Excellent service. The staff could not be more accommodating and friendly.

10/10 Excellent

Rosemary, Sussex, UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Green"Hotel by sunny beach with abundant wildlife
We would highly recommend the hotel arranged transfer from/to GPS Baltra airport. Our luggage was carried and put into the airport bus, boat, taxi, and finally the finch bay ferry and onto the hotel. Our inward flight was delayed by 3 hours, but our driver was still there to meet us and stopped for photos of large tortoises during the drive over the wetter highlands. . Our first outside evening meal, at sunset by the pool with visiting birds, was magic. Caesar gently suggested the set dinner menu and it was all perfect after a tiring few days. Water was provided daily in the rooms and the breakfast selection varied but always tasty & plentiful. The food was consistently good and the seafood and salads well prepared and tasty...with some notable tender octopus. In a short walk to and along the beach we saw marine iguana, lots of birds close by darting and feeding in the bushes, while frigate birds and egrets were overhead with herons, ducks and pelicans visiting. Fishes and crabs were in the rock pools, and the sea was warm to swim in.
Stayed 6 nights in Jan 2018

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upper Class Service in the Galapagos
The Finch Bay is the best a full service upscale Hotel (I believe it is associated with National Geographic) on the Galapagos Islands (Santa Cruz to be exact). You don't have a lot of choices in the islands so your going to pay a lot of money.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, but needs TLC
Location is 5 stars! This property has an excellent restaurant and a great staff. Our biggest disappointment was with our room. The bathroom specifically needs attention. The shower head was rusted and needs replacing. The towel bar was obviously broken in the past and repaired with cement but dried crooked. The plunger in the sink did not work properly and the bathroom door only closed if you slammed it shut. There was dispenser for hair conditioner missing on the shower wall. None of this is acceptable when paying $400+ per night. The rooms were also noisy, but that is to be expected of a cement constructed building. Everyone, however, was very considerate.
Stayed 4 nights in Jan 2018

8/10 Good

Suzy, Lake Geneva, WI USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff goes above and beyond
Traveling to the Galapagos is not for the faint of heart... expect trains, planes, automobiles and more, including schlepping in and out of water taxis, and up and down lava paths with your luggage. Of course, that's what make it an adventure! When we finally got to Finch Bay we were greeted in the lovely and well-designed reception/lounge area with fresh juice. A member of the staff perfunctorily rattled off info about meals, excursions, etc. The hotel was full and unfortunately we got a small, dark corner room. Not at all what we had hoped for. Luckily, the wonderful bartender and a yummy (but expensive) dinner lightened our mood. The next day we thought about changing hotels but when we talked to the manager, Irene, about it she was a step ahead of us. She had already made arrangements to transfer us to an oceanfront room! Maybe it was the weather when we were there, a bit overcast with periods of sun, but the rooms were dark. Other than that they were comfortable and nicely decorated, with hammocks on the balconies for a nice touch. Breakfasts were beautifully displayed and the food was fresh and delicious. The staff was outstanding - attentive, friendly and dedicated to making your stay a pleasant one. The hotel offers a range of excursions. You can book in town for better prices, but it's nice to be able to go right from the hotel with trustworthy transportation and guides. Irene and the rest of the staff definitely made our stay!
Stayed 3 nights in Sep 2017
Response from Finch Bay Family on 25 Oct 2017
Dear Suzy, Thank you very much for your post. We are delighted to know that your stay at our Finch Bay was fantastic and we thank you for highlighting the efficiency and service of our Staff who are always willing to provide the best for our Guests. As you mention, this unique destination in the world is full of diversity and wild life, which makes us be located in a privileged area of Puerto Ayora, so you must take our water taxi service to get there. We hope you decide to come back soon! We will be happy to assist you. Warm regards,

6/10 Okay

Miles, Calgary, AB

Liked: Staff & service, property conditions & facilities
Nice eco reputation
Nice to stay in an eco-hotel. Common areas are large and beautiful, staff are great. The rooms are small and basic (contributes to their eco-friendly reputation). The breakfast was good but dinner was terribly disappointing - much better restaurants in Puerto Ayora.

10/10 Excellent

WM, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Beach front!
The hotel exceeded my expectations, service was personalize and very friendly, food was delicious, i will definitely come back soon. The Galapagos is one in a life time experience, the work they do there to preserve the animals and their ecosystem is amazing. Definitely recommend going to Galapagos, the island are very safe, organize and clean. And most importantly stay at Finch Hotel is a family, couples or single friendly hotel.
Stayed 6 nights in Jul 2017

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel with great restaurant and great tours from hotel
Stayed 3 nights in Jun 2017

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Paradise
Everything was perfect from start to finish. Stay in the ocean view villas for maximum comfort and a private balcony with a hammock and gorgeous view. The staff are fantastic, calling each guest by name. The all inclusive naturalist packages are the way to go, combining room, food, and activities on the property's 90 foot yacht. The naturalist guides are also great! The food is excellent.
Dear Anastasia, Thank you so much for such a great review! We truly appreciate our guest´s opinions. We are glad you had an excellent experience at our Hotel, the room and facilities and that you have appreciated that we call you by your name. We hope to welcome you back soon! It will be our pleasure to assist you again. Warm regards, Javier Gomez & Finch Bay Team

10/10 Excellent

constance, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful experience.
Hotel staff and food are excellent. Staff could not be nicer or more accommodating. Extensive menu selection.
Response from Javier Gomez & Finch Bay Team on 7 Apr 2017
Dear constance, We thank you for your kind words regarding your last experience at our Hotel. Thank you for highlighting our food and beverage service and the Staff, we will always be willing to assist our guests in the best way. Hope you decide to come back soon! Have a nice day. Sincerely,

10/10 Excellent

Suzy&Allen, Carrollton VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This hotel will exceed al your expectations. It's beautiful, delicious food, attentive staff. Highly recommend
Response from Javier Gomez & Finch Bay Team on 7 Apr 2017
Hello Suzy&Allen! Thank you very much for sharing these nice pictures and for your positive comments about your last stay with us! We are so glad that you enjoyed your stay at the Enchanted Island and at the Finch Bay. Thank you for your recommendations, hope you come back soon. Warm regards,

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Santa Cruz
My boyfriend and I stayed here for a romantic getaway and absolutely loved it. It's a bit pricy and you only need to stay here for a few days if you're on a budget but I would definitely splurge to stay at least a day or two. We stayed at the end of our trip when we were trying to relax. The staff was amazing, the adventures they plan are fantastic and well priced. I got sick the last day and they got the medicine I needed and checked in on me frequently. Beautiful rooms, pool and location.
Response from Javier Gomez & Finch Bay Team on 7 Apr 2017
Dear Natalie, We are so happy to hear your great opinions about your last stay at the Finch Bay. Thank you for choosing our Hotel for this special occasion in this unique destination, our main goal is to create memorable experiences for all our guests. The whole members of the Staff sends you a warm greeting, we hope welcome you back soon. Sincerely,

8/10 Good

Candi, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice escape
Room was nice size with very nice patio and ocean view. Greeted with cold fresh juice and towels after walk from dock. Pool was excellent. Staff very nice. Wish staff had helped more with excursion planning to make our trip everything we had looked forward to.
Response from Javier Gomez & Finch Bay Team on 7 Apr 2017
Dear Candi, Thank you for taking your time to write a review about your last stay with us. We really appreciate all our guest´s opinions as they are a great opportunity to improve day by day. As an eco friendly hotel we do not have tv in the rooms only in the Business Center, but if we have the room service if it is required. We consider that we have one of the best food services in the Island, as well as a high quality experience in the expeditions carried out on our own Sea Lion yacht. If you decide to come back, please let us know to help you in advance. Have a wonderful day.

10/10 Excellent

Linda, Central Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxurious hotel on the beach
A wonderful thing about the hotel is that it is operated by Metropolitan Tours. All or half day hiking and boat excursions led by a guide can be reserved at the desk. And, most importantly, you are guaranteed the best possible tour and experience. (We heard stories of land based operatives in town who overcharged, whose guides didn't speak English, who apcharged hidden fees, etc. No such problem with the Finch Bay Metropolitan Touring people! Moreover the guide picked you up from a comfortable area near the front desk, and did not leave your side until he/she returned you to the spot after the tour.
Response from Javier Gomez & Finch Bay Team on 7 Apr 2017
Dear Linda, Thank you for your wonderful review. We truly appreciate your commentaries about the Hotel and also about the company, our main goal is to create memorable experiences for all our guests. As you mention, we arrange different excursions with certified naturalist guides to ensure the best experience. Our privileged location makes us the only Hotel facing the sea in Puerto Ayora and this is something that most people appreciate. We hope you decide to welcome you back any time, it will be our pleasure to assist you again. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We love the location, breakfast was great, the staff was very helpful and friendly. The rooms were very small, need to be updated
Response from Javier Gomez & Finch Bay Team on 7 Apr 2017
Dear Guets, Thank you for your generous words towards our Finch Bay. We are happy to know that you liked our breakfast service, our privileged location and our friendly service. Thank you also for your recommendations, those are important to us. We hope to receive your visit again. Sincerely,

10/10 Excellent

daniel, boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and highly recommended
This hotel was amazing. The rooms were kept in great shape. The view of the beach and the pool was spectacular. My favorite part was everyone knew my name and welcomed me everytime I walked around. Very personal and excellent
Response from Javier Gomez & Finch Bay Team on 7 Apr 2017
Dear Daniel, receive warm regards from the Enchanted Islands! Thank you very much for your great opinions about you last stay at our Finch Bay! We are glad to know that you spent such a great time and you enjoyed the complimentary water taxi service for all our guests to go and come back from Puerto Ayora. Thank you for highlighting our location, facilities and rooms that are suitable for a perfect rest and our friendly service. Do not hesitate to contact us in advance if there is something that we can do for you if you decide to come back. Take care.

8/10 Good

Joseph, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous place/nice stay, but avoid the restaurant
The grounds, room, pool, and location are all superb. Most of the staff was very friendly. The only problem was the food - breakfast was just "OK" with nothing very inspiring. The dinner at the restaurant however was plain shameful. In our 6 weeks of travel in 3 countries this was the most overpriced and the second worst tasting meal we had. Both my wife and I covered our food with the pesto bread dipping sauce to make it worth eating. I don`t usually complain for simply not liking something, but I was tempted to given the build up (and price) for the entrees. Eat elsewhere!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself it's worth the trip to Galapagos.
There's really not much I can say about this place other than it's PERFECT. As I wrote in the title, the hotel itself is worth the trip to Galapagos. It's the perfect place to stay in Santa Cruz.