We were travelling through to visit chottanikkara temple and stayed over here. It was a good and comfortable stay. No hassles.; did not try the restaurant as we were veggies.
Would certainly recommend for a comfortable stay.
A good hotel. Clean and comfortably. Great customer service.
Good restaurant and breakfast. Plenty of room at breakfast to enjoy reading a newspaper over several cups of tea. Restaurant staff are great.
I specifically picked this hotel for the use of wifi-a lot of hotels as I travel frequently and for long periods and email/skpe import I looked at on line did not have wi-fi. Unlike hotels in major cities where often free- you had to pay about 4 times price internet cafe. however each night I went to use and I had a problem with initial connection and had to go to reception to get them to ring maintenance (who had gone home to fix)- some nights took nearly 1 hour to fix. for a hotel advertising as a business hotel- they need to improve of this and get a more reliable modem. Most other things fine-although standard of bathroom needs an upgrade
We were pleasantly surprised at the spaciousness of the room we used (std double room). It was clean and well provided for. although there was no coffee-making facility, it was not an issue. room service was prompt. breakfast thrown in with the room, was good and we were spoilt for choice.
sarala from Singapore
Located near many attractive locations, the Best Western Avenue Regent is a heaven of comfort and hospitality that can be …More
Outside, the trails of fairy lights on the glass frontage make the hotel look like a polished, international standard location. However the illusion was over once we got inside, we were shown to our room a "king suite" which was a dark, dingy vestibule room with a desk and 4 chairs (no window!) leading to the main bedroom with en suite. Upon entry, the smell of stale cigarette smoke mingling with damp was quite overpowering, when we complained (we booked non-smoking room) a cleaner came round and sprayed some air freshener, when requesting a room change we were told they were full. There was evidence of water leakage on the ceiling in the corridor leading to our room, hence the damp smell.
The bottle of water provided in the room was unsealed (whilst some hotels provide filtered water for guests in thermos-style flasks, this was a dirty, used bottle with a brown, thumbed-over rim. Hardly international standard. Luckily we only used this room for post and pre flight accommodation and for one night midweek. The towels weren't changed 1x in 2 weeks, neither was the bedding (we had to ask!) and then they attempted to charge us for this!!! The staff were most unhelpful, surly, poor English. Many of them were just sat about on stairwells all day. Breakfast was also a sorry affair, dirty cups, plates and questionable hygiene. Upon check out they then also tried to charge us for the "room service" cleaning and breakfasts which were meant to be included. TRULY DISAPPOINTING!
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