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Reviews of Best Western Plus Carpinteria Inn

3.5 out of 5
Best Western Plus Carpinteria Inn
4558 Carpinteria Ave, Carpinteria, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 496 out of 1003 reviews" "
Rating 8 - Good. 280 out of 1003 reviews" "
Rating 6 - Okay. 116 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Liked: Cleanliness, staff & service, amenities
The place was convenient to the service I was attending. I had only booked 1 night but was more than open to staying another night if the surroundings were relaxing and peaceful. I would have stayed because of the surrounding location ended up being awesome, but the walls & ceiling of the room were so thin. Thunderous door slamming, and I swear there was a herd of something above me. I could hear every conversation too. I'm a sound sleeper & can generally sleep anywhere but this setting really tested my patience. I would not stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable
Stayed 3 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Noe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything i expected
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

4/10 Poor

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Good for one night stay
Stayed 1 night in Apr 2024
Response from Nicole on 12 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Jean Pierre

Liked: Cleanliness, amenities
The property was clean and the staff was helpful. There was a problem with the hot tub. It wasn't hot enough. Reported the issue to the front desk 3 times in the same afternoon, but the issue was not resolved.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying the pool!
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Tobiah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice and property was nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Julie, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the unique boutique feeling, it had character with the beautiful courtyard and spiral staircase!
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

6/10 Okay

Susanne

Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

6/10 Okay

Haddad

Liked: Cleanliness, staff & service
Coffe machine in lobby does not work. Was out of service
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy professional check in. Nice room of decent size. Ample parking. Bed was about average. Noisy neighbors talking out in the hallway and not quietly closing doors. Great courtyard!
Stayed 2 nights in Mar 2024
Response from Daisy on 30 Mar 2024
Dear Richard,Thank you for your feedback, we greatly appreciate it.We are looking forward to your next visit.

10/10 Excellent

Jose Luis, Castle Rock

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness
It was comfortable
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fridge didn’t work and the latch to the patio door was broken but otherwise everything else was fantastic and clean!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very beautiful and clean.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you we were glad to have you at our property and hope to see you soon again.

6/10 Okay

richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful courtyard and environment..
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you we were glad to have you at our property and hope to see you soon again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beauttiful property Don't like such a higher price for weekend nights
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

2/10 Terrible

SoYoung

Disliked: Cleanliness, staff & service, property conditions & facilities
tiny room for a person needing to wait for the other person to walk, too high cost for a tiny room
Stayed 1 night in Dec 2023
Response from Daisy on 25 Feb 2024
Dear SoYoung,Thank you for your feedback. I'm sorry the room didn't meet your expectations. Please feel free to call us with any questions about the different room types in the near future, we'll be more than happy to let you know which one works best for you.

8/10 Good

Emi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The person who helped me check in was friendly and asked me the preference on the room (which floor and which side of the building). The hotel is near the downtown and we were able to find a good restaurant easily. Only one problem was the room we stayed was a little noisy because of the highway running next to the building…
Stayed 1 night in Feb 2024
Response from Dane C. on 20 Feb 2024
We're sorry to hear your room was a little bit noisy. We are glad to hear that your check in went well and that you able to find a good restaurant in town.

4/10 Poor

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
What a great find in Carp! Staff was friendly and accommodating, room was clean and comfortable, and the Courtyard was so pretty. Total bonus to have a restaurant/bar on premises - couldn't have been happier with our choice.
Stayed 3 nights in Feb 2024
Response from Dane C. on 20 Feb 2024
Thank you, Patricia!

8/10 Good

Willard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dane C. on 20 Feb 2024
Than you, Willard.

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds outside were well decorated and lit up. Extremely pretty! We stay here every year and are always satisfied.
Stayed 2 nights in Feb 2024
Response from Dane C. on 13 Feb 2024
Thank you, Shelley! We're glad you liked the lights and decorations.

10/10 Excellent

Colleen

Liked: Staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Dane C. on 20 Feb 2024
Thank you, Colleen! We're happy to hear you though our staff was nice.

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

Laurie, Victoria

Liked: Staff & service, property conditions & facilities
Easy to find off the 101 freeway and before Santa Barbra. Very efficient check in.
Stayed 1 night in Feb 2024
Response from Dane C. on 7 Feb 2024
Thank you, Laurie! We're glad to hear you enjoyed the location of our property and had an easy in process.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lovely setting and property I am here for business and very close to my employer. the staff at front desk very nice and professional. Thank you,
Stayed 2 nights in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Yolanda! We are very glad to hear you enjoy interacting with our staff!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and clean place
Stayed 1 night in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Lori!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dane C. on 22 Jan 2024
Thank you, Shannon!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Dane C. on 21 Jan 2024
Thank you, Steven!

6/10 Okay

eric

The staff could be nicer, especially the front desk girl. The hot tub , tv, microwave are not in working condition. A little disappointing for BW plus hotel and I had been in many other that have nicer staffs and better conditions.
Stayed 2 nights in Jan 2024
Response from Dane C. on 17 Jan 2024
Thank you for the feedback, Eric. I'm very sorry to hear that you had a less than ideal interaction with one of our staff. I will follow up with who was on duty and ensure that we are providing friendly service.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dane C. on 15 Jan 2024
Thank you, Jeffrey! Please come stay with us again soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dane C. on 14 Jan 2024
Thank you so much, Andrea! Please take care and we hope to see you again soon!

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice facility ... except not very soundproof. Thoughtful staff ... and fresh fruit and free expresso available!
Stayed 1 night in Dec 2023
Response from Dane C. on 13 Jan 2024
Thank you for staying with us, Fred! Sorry to hear about the noise issue but glad you enjoyed our complimentary amenities.

10/10 Excellent

Niklas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
Love this place! Great value!
Stayed 1 night in Jan 2024
Response from Dane C. on 12 Jan 2024
Thank you so much, Niklas! Please come stay with us again soon!

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Juan!

10/10 Excellent

Clifford

Stayed 1 night in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Clifford! Please stay with us again soon.

8/10 Good

Susan, Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quite attractive and personnel were very pleasant and helpful. We had problems with the lack of hot water for several days and when we made mention of it, it took several tries for them to fix the problem. The TV screen kept blacking out every 15 or 20 minutes, and after about 10 seconds it would come back on again. We told the clerk at the desk when we checked out and he thanked us for letting him know and said that he would look into the problem with the TV.
Response from Dane C. on 9 Jan 2024
Thank you for the feedback, Susan. We really appreciate it and will investigate the T.V and hot water issues.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dane C. on 9 Jan 2024
Thank you!

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dane C. on 9 Jan 2024
Thank you, Danny!

4/10 Poor

Willem

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location right off 101 so easy to go back and forth to the places and people we were visiting. Unfortunately on three mornings there was not hot water available for showering. One morning it was a known issue and fixed later that day. We had a friend in a different room who didn’t have the same issue. It was annoying to say the least.
Stayed 6 nights in Dec 2023
Response from Dane C. on 9 Jan 2024
We're extremely sorry to hear that, Willem. Having hot water in the room is a critical aspect of the stay. We will look into this situation and get is resolved.

8/10 Good

douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dane C. on 3 Jan 2024
Thank you, Douglas!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay close to Santa Barbara
Conveniently close to Santa Barbara with relatively better price than staying in Santa Barbara
Stayed 1 night in Dec 2023
Response from Dane C. on 8 Jan 2024
Thank you! We are also fond of our location!

10/10 Excellent

karen, Mountain View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place we would stay again
Stayed 1 night in Dec 2023
Response from Dane C. on 8 Jan 2024
Thank you, Karen! We hope you choose to stay with us again soon!

10/10 Excellent

Ray, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out and colorful lighting in courtyard.
Stayed 1 night in Dec 2023
Response from Dane C. on 8 Jan 2024
Thank you, Ray! We're glad enjoyed the lighting on our courtyard.

8/10 Good

Martha A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent Best Western. We stayed during Christmas while visiting family. I had an issue with my shower, and they accommodated me after I brought the issue up. The staff was AMAZING, the courtyard (with the lights) was beautiful, and the food was surprisingly good. The room was also very clean! I like to check the condition of the mattresses, the bathroom, and any appliances wherever I stay to avoid any avoidable allergic reactions and the room was well cleaned. Mattresses were comfortable, sheets crisp, starchy, and very clean. They provide free latte’s from a vending machine by the elevators (yay) and they had a coffee keuriglike machine in the room with four coffee pods. Pleasantly surprised, apart from the issue I had (that was resolved). Thank you, Best Western, for making our stay great.
Stayed 2 nights in Dec 2023
Response from Dane C. on 8 Jan 2024
Thank you so much for the feedback, Martha. We're glad we were able to resolve the issues you faced with the shower and turn your stay around. Please stay with us again soon!

10/10 Excellent

Randall

New Year’s Eve
Stayed 1 night in Dec 2023
Response from Dane C. on 4 Jan 2024
Thank you so much, Randall! That is a wonderful picture of our courtyard!