"Strongly Recommended Pleasant Experience"
We arrived at 5:30am. Traveled with mother and planned to wait for a friend arriving from El Salvador at 12:30pm, then to go to hotel. But hour later mother was very tired and feeling sick; I contacted the hotel, explained the situation to Nelly her response was come over I will have a room ready for you do not worry. So we check in, Nelly went far beyond as she saw mother she told me here is the key, take your mother to the room we will deal with paperwork later. That was so thoughtful of her. Very caring and understanding that I needed to go back to airport to pick our friend. I got back mom was feeling better and we all felt welcome and safe in the hotel. I stayed in floor 9th, mom and her friend stayed on floor 6th. We have no complaints to make, whatever we wanted or needed was done on timely manners. We appreciate all the hotel employees for making our week in Mexico, pleasant, fun, nice and memorable. Nelly, Guillermina, Andres, Jessica and Alan specially. Also, hotel has a taxi service that is outstanding our driver for the whole week was Juan Carlos, he is punctual, professional,respectful, helpful, pleasant and nice personality. We will stay again and recommended to everyone. It is safe, nice, clean and pleasant
Traveller from San Francisco