Lobby sitting area

Reviews of Quality Suites Downtown San Luis Obispo

3 out of 5
Quality Suites Downtown San Luis Obispo
1631 Monterey St, San Luis Obispo, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 732 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 38 out of 1002 reviews" "
Rating 4 - Poor. 14 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Cute hotel. Lots of furniture and improvements going on we had to work around, otherwise it would have been fives across the board.
Stayed 2 nights in Apr 2024

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms. Great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and comfortable
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Earning your top rating made our day, Helen! Thank you for choosing the Quality Suites Downtown San Luis Obispo for your recent visit. We'd love the chance to welcome you back soon!

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious for my family. Staff was friendly. Perfect spot to downtown San Luis Obispo.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Teri, we love knowing that you and your family were able to stretch out and relax during your stay with us at the Quality Suites Downtown San Luis Obispo! Thank you for rating us so highly. Please return soon!

10/10 Excellent

Harold, Fresno

Resort-like property, good amenities and extras, like bbq nightly by the pool. Nicely redone rooms, were able to check in more than two hours early. Great location, close to everything, 3 minutes from Cal Poly Arts Center, where we were going to a concert.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 15 Apr 2024
Harold, we're happy to hear that you found so many things to love about your recent stay with us at the Quality Suites Downtown San Luis Obispo! Thank you for including us in your adventures, and for your perfect score. We hope you'll return soon for another memorable SLO getaway!

10/10 Excellent

Sheila, ESCONDIDO

Travelled with partner
Liked: Amenities
Great location, huge room, includes refrigerator Bed extremely comfortable. Breakfast is delicious. Definitely a do over!!
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Your incredible praise for our ideal location, spacious accommodations filled with the comforts of home, and delicious dining options is much appreciated, Sheila. Knowing you will return is the highest compliment. We hope to welcome you back soon here at Quality Suites Downtown San Luis Obispo.

10/10 Excellent

Shashikanth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice pool, included breakfast had both continental and freshly made options and staff were very friendly and helpful and very close to downtown SLI!! Overall, a beautiful experience!! A hidden gem!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 8 Apr 2024
Shashikanth, at the Quality Suites Downtown San Luis Obispo, we aim to surpass expectations and your perfect score means the world to us! Thank you for taking a moment to comment on our lovely property, delicious breakfast, and unbeatable location. Our team will appreciate your kind remarks. We're glad you found us and we hope you'll return soon!

6/10 Okay

Megan

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
We liked the walkability to downtown SLO from this hotel…but overall the rooms are very tired and felt too used/lived in. I made a mental note to only book at established hotel chains moving forward. I need a renovated room.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 8 Apr 2024
It's great to know that our convenient location came in handy, Megan! We regret, however, that our accommodations fell short of expectations. We appreciate your feedback and hope to have a second opportunity to change your impression of us in the future.

8/10 Good

Judith A, Menlo Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very lovely inn.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 28 Mar 2024
Your kind words made our day, Judith! It was a pleasure to welcome you to the Quality Suites Downtown San Luis Obispo. Please make plans to relax with us again soon!

10/10 Excellent

Kirsten

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 16 Apr 2024
Kirsten, it was a pleasure to serve as your home-away-from-home, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

10/10 Excellent

sarah

Stayed 1 night in Mar 2024
Response from Hotelmgmt on 16 Apr 2024
Sarah, we are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many, many times and it is so comfortable, cozy, friendly and reasonable. Breakfasts are to die for and the evening free drinks and th available BBQ food are great for evenings when I don't want to go out. There are multiple seating areas and gardens and a pool. The rooms are being totally remodeled but I always loved the suites with a separate living room and bedroom area. Lobby is great for doing busness.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 27 Mar 2024
Elaine, it's always a pleasure to see you come through our doors! Thank you for taking a few moments to let us and your fellow travelers know how much you appreciate our thoughtful amenities, relaxing accommodations, and helpful value. We are grateful for your perfect rating, and we are already looking forward to your next visit to the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Jody, Newbury Park

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time we've stayed here, and we will continue to stay here. Love the accommodations, the happy hour, BBQ, the breakfast, the fire pits, pool everything. We feel very comfortable there and relaxed. Keep up the good work!
Stayed 1 night in Mar 2024
Response from HotelMgmt on 26 Mar 2024
We love it when guests become like family, Jody! Thank you for sharing your fantastic review and perfect score for the Quality Suites Downtown San Luis Obispo. Being your home away from home in SLO means the world to us, and we're already looking forward to your next stay!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms, well equipped kitchen, exceljent breakfast, close to diwntown, free parking.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 21 Mar 2024
We're so glad you chose to stay with us at the Quality Suites Downtown San Luis Obispo, Andrew! Thanks for letting us know that our spacious, well-appointed accommodations, delicious breakfast, and terrific amenities enhanced your experience. Your top score made our day and we hope your plans bring you back soon!

8/10 Good

Glenaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 17 Mar 2024
Thank you for visiting, Glenaldo! We are grateful for your star-rating, please come back soon.

2/10 Terrible

REBECA, Las Vegas

Travelled with family
Disliked: Amenities, property conditions & facilities
I was not able to sleep due to the noise as the hotel is old and has no insulation on walls or windows. I was on the street side and all night I could hear the cars going. How clean it was? Average. Their breakfast ends at 9:30am which is when most people get up when vacationing. They overprice the stay for what they offer.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
It's truly disappointing to learn that your visit fell short of the excellent experience we aim for, Rebeca, and we wish we could have connected with you personally about your concerns. Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback to see how we can better serve our guests. Please allow us another chance to improve your opinion of us.

4/10 Poor

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being a regular guest of this hotel, I can tell somethings have changed. 1. Evening menu is the same. However, there was only one person attending and no mayo for a sandwich, after asking several times for it, I didn't get it, short staffed. 2. The rooms are being improved, they changed to a tiny table as a work station. Can't fit a laptop and note pad. 3. Thankfully I didn't see changes in the breakfast area. Will try one more time or will find another place to stay.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
While we always hope to provide all of our visitors with exceptional hospitality, Patricia, we take special pride in caring for our regular guests and we're deeply disappointed to learn that your recent experience fell short of what you've come to expect from us. Our team will review your comments to see where extra attention may be needed. We look forward to another chance to restore your trust in us.

8/10 Good

Jay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Free happy hour beverage. Responsive and polite staff. Room (suite) we stayed in was spacious, comfortable, but felt like it needed an update. Hvac unit in our room was noisy when it came on.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 11 Mar 2024
How wonderful to know that our hot, delicious breakfast started your day off right, Jay, and that you were able to relax in the evening with our complimentary daily beer & wine-tasting reception! We appreciate your feedback about the room. Please think of us at the Quality Suites Downtown San Luis Obispo when your travels bring you back to the area!

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean, well maintained, beautiful! I enjoyed sitting by the pool, soaking up the beautiful sunshine! After Housekeeping did their work, pushing carts from one location to another, vacuuming, etc it was quiet.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 6 Mar 2024
At the Quality Suites Downtown San Luis Obispo, we're committed to cleanliness and we're so glad you noticed! Thanks for letting us know how much you enjoyed relaxing by our pool. We hope it won't be long before we're welcoming you back for another memorable getaway!

8/10 Good

Mathew

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 2 Mar 2024
Thank you for rating us so highly, Mathew. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

10/10 Excellent

Raffaele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel. The hospitality shown by the hotel was great. We enjoyed the manager’s welcome gathering featuring free beer and wine. There was a reasonably priced barbecue available for dinner. The free breakfast included delicious made to order items. Great place to stay in.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 4 Mar 2024
How wonderful to know that you found so many things to rave about during your stay with us at the Quality Suites Downtown San Luis Obispo, Raffaele! Thank you for rating us so highly. We're thrilled that our thoughtful amenities and delicious breakfast left such a great impression. Please return soon for another excellent experience!

10/10 Excellent

Jolie, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and breakfast!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 26 Mar 2024
Thanks so much, Jolie, for your enthusiastic praise! We love knowing that you started your day off right with our hearty, delicious breakfast. Please visit us again soon at the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 28 Feb 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Edward.

6/10 Okay

Jerry

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice property. Remodeled room seemed cheaply done. Staff was great. Unfortunately the smoke detector went off each night between midnight and 2AM making sleep somewhat challenging. I saw no posting nor was I advised they were having an issue with their system until I mentioned it to the front desk. No apologies were extended just that it was frustrating for them. Well…they get paid for their frustration and I had to pay for mine.
Stayed 3 nights in Feb 2024
Response from HotelMgmt on 27 Feb 2024
We appreciate you choosing the Quality Suites Downtown San Luis Obispo for your recent stay, Jerry! Please accept our sincere apologies for your frustration about the interruptions. We have confirmed that our fire alarm system, which is part of our extensive safety protocol, is working properly and won't be sounding unless there is a true emergency. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known and we hope to have a chance in the future to offer you a truly relaxing experience.

8/10 Good

Anna

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
Your star rating is greatly appreciated, and it will be our pleasure to welcome you back, Anna.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These is an excellent property with friendly staff. Breakfast and managers special are nice touches.
Stayed 3 nights in Feb 2024
Response from Hotelmgmt on 26 Feb 2024
John, we just love hearing from happy guests! Thank you for sharing your fantastic remarks about our unbeatable amenities and caring team. We look forward to another chance to welcome you back to the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Leslie

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Leslie.

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 25 Feb 2024
Thank you for the five-star rating, Keri! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

4/10 Poor

Alison

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We’ve stayed here a few times and it’s convenient, great room size. Love the happy hour and breakfast. This stay, we were woken up at 5am (twice) by the smoke alarms blaring in the room. My husband went down to the front desk and the gentlemen, very rudely said “yea, this has been happening all week”! First off, get the system fixed and don’t put us in the blocks of rooms where the smoke alarms have been malfunctioning. So annoyed.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 20 Feb 2024
While we always hope to provide all of our visitors with exceptional hospitality, we take special pride in caring for our regular guests and we're deeply disappointed to learn that your recent experience fell short of what you've come to expect from us. It's disappointing to know that the fire alarm system that is part of our extensive safety protocol caused you frustration. We have confirmed that it is working properly, and won't be sounding unless there is a true emergency. Our team will use your comments to be sure we're consistently providing the exceptional hospitality for which we're known. Please allow us another chance to restore your trust in us.

10/10 Excellent

Adriana

Travelled with family
Clean property and professional staff
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 20 Feb 2024
Adriana, we can't ask for better feedback! Thank you for choosing the Quality Suites Downtown San Luis Obispo for your recent stay. Hopefully, your adventures will bring you back soon!

10/10 Excellent

Susan

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Susan.

8/10 Good

Steven

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Fire alarm went off a few times at 6 am in the morning and found a dirty sock by the bed on arrival. Heat wasn’t fully working, but clean and friendly staff with free happy hour beer and nice lobby and pool gym area with barbecue area with meals all under $10.
Stayed 1 night in Feb 2024
Response from HotelMgmt on 12 Feb 2024
While we regret that a few aspects of your stay fell short of the excellence for which we strive, Steven, it’s wonderful to hear that our spotless accommodations, caring team, and excellent amenities impressed you! Thank you for your high rating for the Quality Suites Downtown San Luis Obispo. Please think of us when your travels bring you back to our area!

10/10 Excellent

eric

Stayed 1 night in Feb 2024
Response from Hotelmgmt on 20 Mar 2024
Eric, receiving your five-stars means a lot to us! Thank you and we hope to see you again soon.

10/10 Excellent

fletcher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It has everything you need: good, cooked-to-order breakfasts (free); evening drinks and light meal (free); workout room, laundry facilities, and other amenities; friendly, professional staff; comfortable rooms; good shower.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 6 Feb 2024
At the Quality Suites Downtown San Luis Obispo we aim to please, Fletcher, and your wonderful feedback means the world to us! Thank you for taking a moment to mention our delicious dining, unbeatable amenities, beautiful accommodations, and excellent service. Please think of us when planning your next getaway!

10/10 Excellent

Anjanette, HAYWARD

Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 20 Jan 2024
Thank you for taking a moment to leave us this five-star rating, Anjanette. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
They are in the process of upgrading the rooms so many are under construction. Construction crew was very courteous and hotel staff fantastic. Place is clean and free breakfast better than many restaurants. Housekeeping does a great job of cleaning.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 22 Jan 2024
Marie, it was a pleasure hosting your recent visit to SLO! Thank you for your wonderful comments about our exciting upgrades. Our goal is for our renovations to have minimal impact on our guests and we'll be sure to share your praise with the rest of the team. Please visit us again soon so you can enjoy our fresh new look at the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Victor

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Your perfect rating means a lot to us, Victor! Thank you and we hope to see you back soon.

8/10 Good

Don

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Thank you for taking a moment to leave us with your positive score, Don. Hurry back!

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Thank you, Joe, and we can’t wait to welcome you back again for another five-star stay!

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
San Luis Obispo
Always clean, excellent service and wonderful breakfast!
Stayed 1 night in Jan 2024
Response from HotelMgmt on 18 Jan 2024
At the Quality Suites Downtown San Luis Obispo, cleanliness is very important to us, Mary, and we're so glad you noticed! Thank you for your excellent review and kind praise. We can't wait to welcome you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
John, thank you for honoring us with a perfect score! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

Tariq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baba
Very cool hotel
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 18 Jan 2024
We appreciate your kind review, Tariq! Thanks so much for choosing the Quality Suites Downtown San Luis Obispo for your recent visit. We hope to welcome you back soon!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and walkable to downtown
Delightful stay. Breakfast was surprisingly delicious. Quiet and spacious.
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
Thank you for your wonderful comments, Anne! It's terrific to know that our excellent breakfast and relaxing environment surpassed your expectations. We'd love the chance to welcome you back soon to the Quality Suites Downtown San Luis Obispo!

10/10 Excellent

Emilian

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 31 Jan 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, Emilian, and we eagerly await your next visit.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
It was a pleasure to have you as our guest, Allison, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

6/10 Okay

Mollie

Travelled with family
Disliked: Property conditions & facilities
The room was very cold and smelled like mildew when we arrived. The room was very outdated and the bathroom light went out, we later discovered that the gfci had been tripped. They were renovating several rooms on our floor so there were workers around. Next time I will,ask for a renovated room.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 8 Jan 2024
Thank you for choosing the Quality Suites Downtown San Luis Obispo, Mollie! We regret that your stay fell short of our usual excellence, and we apologize for your frustration. We look forward to welcoming you back soon so you can fully appreciate our fresh, new look!

10/10 Excellent

MING CHIEN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Your perfect rating means a lot to us! Thank you and we hope to see you again soon at the Quality Suites Downtown San Luis Obispo.

8/10 Good

Ira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had a small and very low toilet and was squished by a protruding TP holder.
Stayed 1 night in Dec 2023
Response from HotelMgmt on 5 Jan 2024
Thank you for staying with us, Ira, and for your high rating! We regret that our bathroom fell short of what you expected, and we appreciate your feedback. Please return soon to the Quality Suites Downtown San Luis Obispo!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sized rooms, good breakfast
Ample-sized suite style rooms - we had 1 double and 1 king room. The pool area was very social, nice fire pits. Evening reception with wine/beer and available bbq food poolside. I requested additional pillows because they only offered 2 on the bed. We did have an issue with our king room, none of the outlets seemed to be working, so nothing charged overnight. The breakfast was very good - cooked to order omelette and other options. Convenient location close to downtown. Next door there's a fab pizza place - Benny's - Detroit style pizza and full bar.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
Thank you for choosing the Quality Suites Downtown San Luis Obispo for your recent stay! We love knowing that you enjoyed our spacious, comfortable accommodations, complimentary beer & wine tasting reception daily, and excellent breakfast. Our team will be addressing your concern about the outlets immediately. Please think of us when planning your next getaway!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay in SLO
We have stayed here many times and it never disappoints. The rooms are large and comfortable and the made-to-order breakfast and manager's reception can't be beat. Highly recommend.
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 8 Jan 2024
Barbara, seeing you come through our doors is always a pleasure! Thank you for sharing your fantastic remarks about our spacious, relaxing accommodations and unbeatable amenities at the Quality Suites Downtown San Luis Obispo. Your top score made our day, and we look forward to serving you again soon!