Exterior

Reviews of Granada Hotel & Bistro

4 out of 5
Granada Hotel & Bistro
1126 Morro St., San Luis Obispo, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 465 out of 642 reviews" "
Rating 8 - Good. 118 out of 642 reviews" "
Rating 6 - Okay. 27 out of 642 reviews" "
Rating 4 - Poor. 19 out of 642 reviews" "
Rating 2 - Terrible. 13 out of 642 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with partner
Beautiful charming property with great food and service
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy hotel close to downtown SLO. We received a warm welcome and an excellent taco recommendation!
Stayed 1 night in Apr 2024
Response from Jones G on 18 Apr 2024
Dear Patricia,I can't thank you enough for your amazing review.We truly appreciate you taking the time to share your experience of Granada Hotel and Bistro. Please feel free to reach out to me directly for any future reservations as it would be my pleasure to handle your next stay!

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and cozy place. Highly recommend it
Stayed 1 night in Mar 2024

10/10 Excellent

Nina

Stayed 1 night in Mar 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel with lots of charm. Loved the style of the room and breakfast. Only recommendation would be to start the coffee and breakfast before 7:30 AM for those of us that are early risers.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bert

Stayed 1 night in Mar 2024

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique and historic property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in the middle of downtown. Everything is walkable and the property is beautifully restored.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel makes you feel like you are in a different era
Stayed 1 night in Feb 2024

10/10 Excellent

Mali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy, nice rooms. Really nice spots to hang with friends by the fire or in their cute bar.
Stayed 2 nights in Feb 2024

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jaime, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately our room (#2) was right above the bar which was very noisy and doesn’t close till 11. Luckily the front desk has ear plugs but still not ideal, especially considering it is a more expensive room. They were able to move us to a quieter room the next day and everyone is very sweet but the soundproofing in hotel is minimal. The hotel restaurant was one of our favorite meals and the NA cocktails are pretty good. The coffee for breakfast was burnt both days and WiFi is kind of slow but the bed is heavenly and fireplace is nice addition. Location can’t be beat.
Stayed 2 nights in Jan 2024
Response from Sam Martino on 10 Feb 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for the inconvenience caused by the noise from the bar. We understand that this was not an ideal situation, especially considering the room's higher price. However, we're glad to hear that our front desk team was able to provide you with ear plugs and accommodate your request to move to a quieter room the next day.We appreciate your kind words about our hotel restaurant and the quality of our non-alcoholic cocktails. It's great to know that you enjoyed your meals and had a pleasant dining experience. Your comments regarding the coffee have been passed along to upper management for further evaluation and we hope to prevent that from happening again in the future. Regarding the WiFi, we apologize for any inconvenience caused by its slow speed. I have been in contact with out I.T team and the issue has now been resolved.We're delighted to hear that you found the bed comfortable and enjoyed the cozy addition of the fireplace in your room. Our historic location is indeed one of our key highlights, and we're glad it met your expectations.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.-Guest Services Supervisor

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Eva

Liked: Cleanliness, property conditions & facilities
Some issues with an otherwise lovely hotel
First, the good: lovely, stylish, charming hotel, great location, reception and evening bistro staff was friendly and helpful. Now the bad: breakfast was out, as in no food, no coffee, at 9:10 am (closing time is 10 am) - for a second day in a row, I heard from other guests. Coffee was brought out later, after finding someone and asking for it, and just a few minutes before closing time some yogurt also appeared. There was no parking in the back (all taken) - we had to go to a nearby building for public parking (paid for by the hotel and doable, but a bit of an inconvenience.) The worst though was that our room, #3, had a terrible musty smell as if we were trapped in an old cellar, and no amount of airing the room helped it. It probably came through the air conditioner, and it was bad. This issue should be seriously looked into.
Stayed 1 night in Jan 2024

8/10 Good

Todd, Tucson

Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Sam Martino on 5 Jan 2024
We are incredibly grateful for your exceptional rating of Granada Hotel and Bistro. Your support means a lot to us, and we look forward to hosting you again in the near future!

10/10 Excellent

lynn

Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sam Martino on 5 Jan 2024
We are incredibly grateful for your exceptional rating of Granada Hotel and Bistro. Your support means a lot to us, and we look forward to hosting you again in the near future!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SLO
Long weekend stay. Went up there to catch a show at the Fremont. It was a fun experience, hotel very well located, shopping, restaurants and bars all very walkable distances.
Stayed 2 nights in Dec 2023
Response from Sam Martino on 5 Jan 2024
We are absolutely thrilled to hear you enjoyed stay with us. It's so good to hear you enjoyed all the local shops and restaurants in the area. We certainly appreciate your business and are looking forward to hosting you again in the future.Best regards,

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sam Martino on 5 Jan 2024
We are incredibly grateful for your exceptional rating of Granada Hotel and Bistro. Your support means a lot to us, and we look forward to hosting you again in the near future!

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam Martino on 5 Jan 2024
Thank you so much for your outstanding rating of Granada Hotel and Bistro. We certainly appreciate your business and we are hoping to welcome you back soon.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam Martino on 5 Jan 2024
Thank you so much for your outstanding rating of Granada Hotel and Bistro. We certainly appreciate your business and we are hoping to welcome you back soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting, not cookie-cutter. Morning coffee, juice, pastry, yogurt provided in beautiful sitting area. Personal preferences: real room key is clunky to carry; mirror over sink (rm 11) is too high for short people to use; low watt lighting in every fixture made makeup application difficult. (Provided lighted makeup mirror did not work.) Not enough flat surfaces to unpack - lose the retro radio or find someplace else for it. Nice that robes were provided. Very good location and staff was excellent.
Stayed 2 nights in Dec 2023
Response from Sam Martino on 5 Jan 2024
Thank you for sharing your feedback about your recent stay. We appreciate your kind words about the interesting and unique atmosphere of Granada Hotel and BistroWe apologize for any inconvenience caused by the room key being clunky to carry. We understand that the mirror over the sink in room 11 may be too high for shorter individuals, and we will take this into consideration for future improvements. We are sorry to hear that the lighting made makeup application difficult, and we will look into ways to enhance the lighting in our rooms. We apologize for any inconvenience caused by the makeup mirror not working properly.We appreciate your suggestion regarding the need for more flat surfaces to unpack, and we will explore alternative options. We are also glad to hear that you enjoyed the provision of robes during your stay.We were delighted to hear that you found our location convenient and that our staff provided excellent service. Your feedback is valuable to us as we continually strive to improve our guests' experience. If you have any further suggestions or concerns, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

CHING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and boutique hotel, the staff were friendly, we had a wonderful check in process. The room was cozy and charming, we had a great time.
Stayed 1 night in Nov 2023
Response from Sam Martino on 5 Jan 2024
Thank you for sharing your positive experience at the Granada Hotel and Bistro. I'm glad to hear that the staff were friendly and that you had a wonderful check-in experience. We can't wait to host you again!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical property beautifully restored with unique and cozy rooms. The bistro offers delicious food and drink. All staff was friendly and helpful. We want to spend more time here!
Stayed 1 night in Nov 2023
Response from Sam Martino on 5 Jan 2024
Thank you so much for your outstanding rating of Granada Hotel and Bistro. We certainly appreciate your business and we are hoping to welcome you back soon. I am so happy to see that you enjoyed our staff and service.

10/10 Excellent

Sherry

Stayed 2 nights in Nov 2023
Response from Sam Martino on 5 Jan 2024
Thank you so much for your outstanding rating of Granada Hotel and Bistro. We certainly appreciate your business and we are hoping to welcome you back soon.

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sam Martino on 6 Nov 2023
Dear David,We greatly appreciate your excellent rating of Granada Hotel and Bistro. Your business is valuable to us, and we look forward to the opportunity to welcome you back in the near future.Should you require any further assistance down the line, please don't hesitate to reach out.Warm regards,Sam MartinoFront Desk Supervisorwww.granadahotelandbistro.com1130 Morro Street, San Luis Obispo, CA

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly. Great rose
Stayed 1 night in Oct 2023

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam Martino on 6 Nov 2023
Hello Bill,Thank you so much for your outstanding rating of Granada Hotel and Bistro. We certainly appreciate your business and we are hoping to welcome you back soon.If I can assist you with anything at all in the future please let me know.Sincerely,Sam MartinoFront Desk Supervisor

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sam Martino on 6 Nov 2023
Hello Patrick,Thank you so much for your outstanding rating of Granada Hotel and Bistro. We certainly appreciate your business and we are hoping to welcome you back soon.If I can assist you with anything at all in the future please let me know.Sincerely,Sam MartinoFront Desk Supervisor

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam Martino on 6 Nov 2023
Hello Amanda,Thank you so much for your outstanding rating of Granada Hotel and Bistro. We certainly appreciate your business and we are hoping to welcome you back soon.If I can assist you with anything at all in the future please let me know.Sincerely,Sam MartinoFront Desk Supervisor

8/10 Good

Cherry

Stayed 1 night in Sep 2023
Response from Sam Martino on 6 Nov 2023
Greetings Cherry,Thank you so much for taking the time to respond to our survey. It seems we may have missed opportunities with your stay. It is always our goal to provide an outstanding guest experience, and I hope you will reach out directly to me so that I may address your concerns and invite you back for a future visit. Best, Sam MartinoFront Desk Supervisor

10/10 Excellent

Mark, Boulder

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Yes, this IS a "Boutique Property", in our opinion. So, NO, it does not have everything that you might perhaps expect from a very modern, very plush, very well stocked property. What we thought it had instead is charm, out of the wazoo, excellent (friendly helpful and knowledgeable) staff, a truly great bistro (attached) and an outstanding location for just about everything. The bar was more than slightly chaotic, and closed early seemingly arbitrarily, but the town is truly magnificent and the hotel is in a great place for access to the beaches and the vineyards. Be warned though: parking is TIGHT. Not the cheapest date (as one would have expected) but we thought reasonable value nonetheless. Would we go back? Absolutely!
Stayed 3 nights in Sep 2023
Response from Sam Martino on 6 Nov 2023
Dear Mark,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found Granada Hotel and Bistro to be a charming and delightful experience. Our dedicated staff takes great pride in providing friendly and knowledgeable service, and we're pleased to hear that it made a positive impression on your stay.We're delighted that you enjoyed our on-site bistro and found our location convenient for exploring the town, beaches, and vineyards. We appreciate your understanding regarding the bar, and we'll certainly take your feedback into consideration for improvements.As for the parking, we understand it can be a bit snug, and we apologize for any inconvenience this may have caused. Your feedback is invaluable, and we'll continue to work on providing the best possible experience for our guests.We're grateful for your patronage and are looking forward to welcoming you back in the future. Should you need any assistance with your next stay, please don't hesitate to reach out.Warm regards,Sam MartinoFront Desk Supervisor

10/10 Excellent

Dermot

Liked: Cleanliness, staff & service, property conditions & facilities
This small format hotel has the feel and amenities of an ultra-luxury resort. The rooms are sumptuous, the staff is welcoming, and the adjoining restaurant offers interesting and varied dishes. We went with Spiced Moroccan Lamb Burger and the Steak. Both were very good. Although room rates include a Continental Breakfast, this was not a highlight. We were on an extended road-trip that included chain hotels and extended formats, and the Grenada was easily the best of the lot.
Stayed 1 night in Sep 2023
Response from Sam Martino on 6 Nov 2023
Dear Dermot,Thank you for your glowing review! We're delighted you found Granada Hotel and Bistro to offer the feel of an ultra-luxury resort. Your praise for our sumptuous rooms and welcoming staff is truly appreciated.We're thrilled you enjoyed the dishes at our adjoining restaurant, and we'll take note of your feedback on the Continental Breakfast.It's wonderful to be your standout choice amidst your road-trip adventures. We look forward to welcoming you back in the future.Warm regards,Sam MartinoFront Desk Supervisor

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky atmosphere. Close to shopping and food and drink.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night stay
Great accommodations. Friendly staff. Top 5% hotel.
Stayed 1 night in Aug 2023
Response from Kaysha on 29 Aug 2023
Robert, Thank you for taking the time to fill out our survey and provide your valued feedback. Your kind words have been passed along to the staff. We look forward to hosting you again in the future. Best regards, Kaysha Dreier Front Office Manager Granada Hotel & Bistro

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Aug 2023
Response from Kaysha on 29 Aug 2023
Lucas, Thank you for taking the time to provide your valued feedback. We hope to have the opportunity to host you again soon! Best regards, Kaysha Dreier Front Office Manager Granada Hotel & Bistro.

10/10 Excellent

Alissa, Bridport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Granada. Beautifully appointed and relaxed, with friendly, helpful staff
Stayed 3 nights in Aug 2023
Response from Kaysha on 25 Aug 2023
Alissa, Thank you so much for your outstanding review and kind words. We are thrilled to hear you enjoyed both the property and staff during your visit. We certainly appreciate your business! Looking forward to welcoming you back soon.Best regards,Kaysha DreierFront Office ManagerGranada Hotel & Bistro

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the terrace for morning coffee and walkability to downtown stores. The only thing I did not like was a damp, almost mildew-y smell upon entering my room likely do to the room not being ventilated from shower steam/condensation.
Stayed 1 night in Aug 2023
Response from Kaysha on 22 Aug 2023
Greetings Lindsay, Thank you so much for taking the time to fill out our survey and provide valued feedback. It is always our goal to improve the guest experience here at Granada Hotel & Bistro. Your comments regarding the mildew smell in the room you stayed in have been passed on to housekeeping to be further addressed. We hope to resolve these issues and welcome you back for a future stay!If I can assist you with anything at all in the future please let me know.Sincerely, Kaysha DreierFront Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel with friendly and helpful staff. Small rooms but charming great for a short stay. Had a drink at the hotel bar called nightcaps our bartender made the evening fun!
Stayed 1 night in Aug 2023
Response from Kaysha on 22 Aug 2023
John, Thank you for your kind words and valued feedback. We are so glad to hear you enjoyed the service our bartenders provided. We certainly appreciate your business and are looking forward to hosting you again in the future.If I can assist you with anything at all please let me know.Best regards,Kaysha DreierFront Office Manager