I stayed here the first and last night of our trip. The hotel was very clean and kept up well. Our room both nights were unfortunately facing the back so we didn't have much of a view. The location is an easy drive into Old San Juan and we learned our last night that there are a few places to eat and a grocery store down the street to the right of the hotel. Staff was friendly and helpful with directions to the forts. Will consider staying again for our next trip!
I went to San Juan for my girlfriend birthday. The hotel was clean and friendly staff. We had a ball. I would like for the hotel management to speak with the taxi drivers who is ripping off their guest. Example one taxi charge 13 bucks to Old San Juan, then one other charge 20. For only a 5 minute ride. Coming from the airport to the hotel was longer but cheaper than the local travel. Texas de Brazil was amazing and added a big value to the hotel. Thank you everyone for an amazing stay. Matt n Tiffany.
AMAZING experience. I would highly suggest this hotel to everyone. Perfect location. Customer service was excellent and staff was always so welcoming. Felix was one of the most welcoming individual in that entire hotel. If my friends and I ever needed a ride or needed help finding a place he got us a taxi out front and made sure they didn't over charge us. Besides the lights going out our last night on the entire block, the weekend was spectacular and the resort had a big part of it (they did compensate us for the inconvenience, not a lot but it was something).
Stayed here before and after a recent cruise. Across from cruise terminal, but our cruise ended up using the other area across town. Despite this we had a wonderful stay. Staff was very helpful and hotel was clean and neat. Great rooms with all necessities. Will stay here again in the future and would gladly recommend it to anyone else looking to stay in Old Town San Juan. Restaurants are within walking distance and there is a free tram that goes around this area to the fort and back.
Excellent hotel with its own distinct charm, we got to know all of the staff very well and they were incredibly helpful regarding suggestions for local eats/drinks; we absolutely loved the rooftop. There is no better place to stay in old San Juan.
Everybody was willing to help us and recommend us the best of the city, places to go and activities! We are super happy withy the hotel, staff in general and the beautiful island! Excellent trip and price!
The hotel was modern, clean and spacious. Everything was better than we expected and the staff was very friendly and helpful. The gym is very small and the breakfast can take a bit of time but we can't complain. It was a great experience. One annoyance was the loud partying that occurred on the weekend in the parking lot next door. People dont seem to have much to do in that area so they just hang out in front of the convenience store.
Even thought I saw a lot of bad reviews about this hotel, I decided to take a chance. The experience was great. The hotel staff was extremely friendly and very helpful. The room was always clean. Ok, I get it what others commented about the elevator, but it is a very old elevator and it gives the hotel an absolute charm. It is within walking distance to El Morro, shops and many great restaurants. If you need to save money while traveling, this is the hotel to go.
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