I stayed here the first and last night of our trip. The hotel was very clean and kept up well. Our room both nights were unfortunately facing the back so we didn't have much of a view. The location is an easy drive into Old San Juan and we learned our last night that there are a few places to eat and a grocery store down the street to the right of the hotel. Staff was friendly and helpful with directions to the forts. Will consider staying again for our next trip!
My experience at the Best Wester in San Juan was great from the moment I walked through the door until I left. The staff members were quick, courteous and very helpful. They answered all of my questions and helped me plan activities for my vacation, even calling different tour companies to help me pick the proper excursion.
Melody from Providence, RI
Diamond Palace Hotel Casino offers extraordinary on-premises hospitality facilities- including three restaurants- a sky-high …More
Customer service was exceptional! Everyone was super friendly and helpful, and Natalia went above and beyond to help schedule our trips. She was even working for us when she wasn't working at the hotel! The free breakfast is delicious and cooked to order. The bedding is like a cloud. I can't say enough good things about the place! Highly highly recommend!
This hotel was beautiful. Everyone here was very helpful and polite. The rooms were large, clean and beautiful. The beds were very comfortable. The pools were clean and not crowded at all. Our beach was very clean. I really didn't want to leave Puerto Rico. It was by far the best vacation I had ever been on only next time I would plan on staying more days. I would definitely come back to this hotel.
I had a great experience in this Hotel, it was very clean, it was very comfortable to stay in the room although it was a little small we enjoyed our 6 days vacation very much, their staff was so helpful to point us in the right direction so we can enjoy beautiful places, they even did laundry for us and I was so grateful for that because I didn't know where the laundromat was at. I highly recommend this hotel if you want to spend good time in Old San Juan.
We stayed at this hotel for just one night on our way to a Cruise vacation. The hotel is older but very clean and well maintained. The proximity to the Cruise Terminal was a bonus. The Chicago Burgers were awesome.
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