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Reviews of Comfort Inn Gilroy

2.5 out of 5
Comfort Inn Gilroy
8435 San Ysidro Ave, Gilroy, CA

Reviews

6.4
Rating 10 - Excellent. 170 out of 927 reviews" "
Rating 8 - Good. 242 out of 927 reviews" "
Rating 6 - Okay. 238 out of 927 reviews" "
Rating 4 - Poor. 153 out of 927 reviews" "
Rating 2 - Terrible. 124 out of 927 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kelvin

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Kelvin,We are delighted to hear you enjoyed your stay at our hotel! Should you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Richard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin they have food close by and clean
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Hi Richard! Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that you had a great experience during your recent stay. We're glad to hear that you found the check-in process to be easy and convenient. Providing a seamless and efficient check-in experience is important to us, so it's wonderful to know that we succeeded in this regard. We're also pleased to hear that you found our location convenient for dining options and that you found our property to be clean. Maintaining a high standard of cleanliness is a top priority for us, so it's rewarding to know that we met your expectations in this regard. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
HI Kristy! Thank you for providing your feedback and giving us a 4 out of 5 rating. We appreciate your honesty. We're glad to see that you had a positive experience overall, and your insights are valuable to us. If there are specific areas where we can improve or if there's anything that stood out to you, please feel free to share more details. We hope to welcome you back for another stay in the future and continue to enhance your experience.

10/10 Excellent

Taryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, good breakfast, nice staff.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Taryn,Thank you for taking the time to share your positive feedback about our clean accommodations, delicious breakfast, and friendly staff. We strive to provide a pleasant experience for all our guests, and we're delighted to know we achieved this during your stay. We appreciate your support and hope to welcome you back in the future for another enjoyable visit.

4/10 Poor

Terry

Travelled with partner
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 20 Jan 2024
Hi Terry! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 2 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly at [email/phone] so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

10/10 Excellent

Taryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell the staff takes care of their hotel, the front team is kind and customer service friendly. Would recommend this hotel for sure and I’ve stayed at a lot.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 15 Jan 2024
Hi Taryn! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and appreciate your kind comments. It's wonderful to hear that you noticed the care the staff takes in maintaining the hotel and that the front team provided kind and customer service-friendly assistance. Your recommendation means a lot, especially considering your experience with various hotels. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 Excellent

Taryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!! Loved the vibe of the property!
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on 15 Jan 2024
Hi Taryn! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and appreciate your kind comments. It's wonderful to hear that you found our property very clean and loved the vibe. Providing a clean and welcoming atmosphere for our guests is our top priority, and we're pleased that we met your expectations. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

8/10 Good

Angelique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Angelique! Thank you for taking the time to share your feedback with us, and we appreciate your 4 out of 5 rating. We're pleased to hear that you had an overall positive experience. Your satisfaction is important to us, and we want to ensure that we continually meet and exceed your expectations. If there are specific areas where you feel we can improve, please don't hesitate to share more details with us. We look forward to hosting you again and providing an even more exceptional stay.

8/10 Good

Henry, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Hi Henry! Thank you for choosing to stay with us, and for providing your feedback with a 4 out of 5 rating. We're pleased to see that your experience was positive overall. Your input is valuable to us, and we would love to know more about what aspects of your stay stood out and if there are any areas where we can improve. If you have specific comments or suggestions, please feel free to share. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 25 Dec 2023
Hi Juan! Thank you for the fantastic 10 out of 10 rating! We're thrilled to know that you had an outstanding experience during your stay. Your feedback is truly appreciated, and we're here to ensure each visit is as exceptional as the last. If there's anything specific you enjoyed or if you have any suggestions, please feel free to share. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Oscar

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 25 Dec 2023
Hi Oscar! We're delighted to see your 5 out of 5 rating! It warms our hearts to know that you enjoyed your time with us. If there's anything in particular that made your stay memorable or any way we can enhance your future visits, please share your thoughts. Your feedback is vital, and we look forward to the pleasure of hosting you again soon.

10/10 Excellent

Mara Dominguez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The hotel has been completely remodeled and is very clean , with a hassle free check in.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Hi Mara! Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had a positive stay and appreciate your kind words about our recently remodeled hotel. Our team is committed to providing a clean and welcoming environment, and it's rewarding to know that our efforts have contributed to your satisfaction. We understand the importance of a seamless check-in, and we're delighted that you found the process smooth and efficient. Your recommendation means a lot to us, and we look forward to the opportunity to host you again in the future. If there's anything specific you loved about the remodel or any additional feedback you'd like to share, feel free to let us know. Thank you for choosing Comfort Inn Gilroy, and we can't wait to welcome you back!

10/10 Excellent

Blanche

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 9 Dec 2023
Hi Blanche! Thank you so much for your outstanding rating of 10 out of 10! We are thrilled to hear that your experience at our inn was exceptional. Your perfect score is truly appreciated and serves as a great motivation for our team. If there were specific aspects of your visit that stood out or contributed to your satisfaction, we would love to hear more about them. We're already looking forward to the pleasure of hosting you again for another outstanding stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in. Room was clean. There was not wnough selections for breakfast. There was no staff attending to the needs of customers in the kitchen.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 7 Dec 2023
Hi there dear guest! Thank you for taking the time to share your experience, and we appreciate your perfect rating! We're delighted to hear that your check-in was easy and that you found your room clean. However, we apologize for the limited selections at breakfast and the lack of staff attending to customer needs in the kitchen. Your feedback is valuable, and we will use it to address and improve our breakfast service to better meet the expectations of our guests. If there's anything else specific you would like to see added to our breakfast options or any other suggestions you have for us to enhance your experience further, please feel free to share. We appreciate your understanding and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

geraldine, los angeles

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Felt unsafe and felt like I was being watch. Then I can hear a fight outside with crsckheads at 6am
Response from Guest Relations Management on 20 Nov 2023
Hi Geraldine! Your safety and comfort are our top priorities, and it is disheartening to learn that we fell short of your expectations. We take reports of feeling unsafe very seriously, and we are committed to conducting a thorough investigation into the concerns you raised. We will work diligently to address any issues related to security and guest comfort promptly. Your comfort and peace of mind are of utmost importance to us. We apologize for any inconvenience caused during your stay, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 14 Nov 2023
Hi Jesus! Thank you for the perfect rating! Thrilled to hear you enjoyed your time with us and can't wait to host you again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Room smells bad . I guess the smell from the drain in the toilet. Unfriendly receiptionist (night shift guy). I have read some of the bad reviews from others and it is true. It could be one of the worst comfort inn.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 6 Nov 2023
Hi there! We are very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issue with the odor right away. Our staff is held to a high standard of hospitality, and we hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. Our housekeeping and maintenance team are looking into the issue as well to avoid guest experience like this in the future. Thank you for taking the time to share your experience and to bring these matters to our attention. We do hope you'll return and let us show you a far better experience.

2/10 Terrible

Cristofer

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was dirty
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 6 Nov 2023
Hi Cristofer! We appreciate you giving your feedback about your recent experience in our hotel. We regret to hear that your room was not properly and thoroughly cleaned according to the high standards of our housekeeping. It is through feedback like yours that we are able to quickly address housekeeping issues, and we thank you again for taking the time to share this experience. We do hope you'll return and let us show you a far better experience.

10/10 Excellent

Robert Robbie, DeWitt

Liked: Cleanliness, staff & service, property conditions & facilities
Every time I travel to Gilroy CA, this is my go to spot, when available.. Thank you very
Stayed 4 nights in Oct 2023
Response from Guest Relations Management on 31 Oct 2023
Hi Robert! We can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We thank you for your loyalty and look forward to serving you again in the future!

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 25 Oct 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Roberto T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good place to stay in Gilroy CA
Stayed 3 nights in Oct 2023
Response from Guest Relations Specialist on 23 Oct 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Amparo

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 6 Nov 2023
Hi Amparo! We are so glad to hear from you and to learn that we were able to give you a pleasant and comfortable. We look forward to welcoming you back during your next stay in the area!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and check in was easy. Room was clean.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on 16 Oct 2023
Thank you for your kind words! We're delighted to hear that you had a pleasant check-in experience and that your room met your expectations in terms of cleanliness. Our staff works hard to provide a positive guest experience, and your feedback is greatly appreciated. We look forward to hosting you again in the future. Safe travels!

2/10 Terrible

Maria, Oakdale

Travelled with partner
Disliked: Amenities
Cockroaches in hotel bed crawled on our body. Minimal compensation.
Stayed 1 night in Sep 2023
Response from Manager on 29 Oct 2023
Hello Maria,We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and pest control very seriously and will address this with our team. Thank you for bringing this to our attention.

8/10 Good

mohsen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated more modern rooms. Rooms have back windows that can be un-curtained during the day time. Breakfast was also a plus.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 9 Oct 2023
Dear Mohsen, Thank you for sharing your positive feedback about the newly renovated and more modern rooms at the hotel. It's great to hear that the rooms offer back windows that can be un-curtained during the daytime, providing ample natural light. Additionally, it's wonderful that you enjoyed the breakfast offered at the hotel. Your comments are appreciated, and we hope you had a comfortable and enjoyable stay. If you have any more feedback or if there's anything else you'd like to share about your experience, please feel free to do so. We look forward to welcoming you back for future visits. Thank you for choosing our establishment.

10/10 Excellent

Moises, Navarre

Liked: Cleanliness, staff & service, property conditions & facilities
It was very comfortable.
Stayed 3 nights in Sep 2023
Response from Guest Relations Specialist on 6 Oct 2023
Hi Moises, We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Jiggs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 29 Sept 2023
Hi Jiggs, Thank you for your recommendation, and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

2/10 Terrible

Tiffanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this was a horrible stay. The bed was terrible. Hard and you could feel the springs. There was absolutely no water pressure at all to the shower. Was more like a fast trickle. There was only waffle mix left at 8am breakfast and it states breakfast is served till 9am. Good thing there was a Waffle House next door. Police were there at the check out desk when we left. We have no idea what took place we were just happy to leave.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 27 Sept 2023
We're very sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, and it's disappointing to learn that the bed, water pressure, and breakfast did not meet your expectations. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced during your visit.

4/10 Poor

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was clean and appeared recently remodeled. Great location adjacent to freeway and across from factory outlets. Check-in should have gone smoothly and didn't. Upon entering lobby at 4:15, staff not present. Went to locate and she appeared from rear. Had prepaid for two rooms on my card. Staff said we were listed as two to one room. I explained I had been precharged for two. She alleged again that we were reserved for one room. I showed her my e-mail confirmation for one adult in two rooms. She became defensive and stated that I had not stated that I registered these rooms individualy under two separate names. I stated that the site asked me for the name of each party, for each room, and that I had paid on my credit card. It didn't seem to occur to her to ask how the parties had been registered. She assigned us two rooms on separate floors without asking if we prefered adjacent rooms. She gave us two adjacent rooms upon my request. Upon entering my assigned room, I saw that the former customers had left their clothes and luggage on the bed. My partner called her and the rep asked me to come back to the lobby. I stated no, and to please have the cards delivered to my partners room. Another staff member showed up shortly with cards for another room. She began to leave without taking the cards from the occupied room. Is this the best you can do, Comfort Inn management?
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 25 Sept 2023
Thank you for taking the time to share your feedback regarding your recent stay. We apologize for the issues you experienced during the check-in process. This is certainly not the level of service we aim to provide, and we're sorry for any inconvenience it caused. We appreciate your detailed feedback, which helps us identify areas for improvement. Rest assured that we will address these concerns with our staff to ensure a smoother check-in process for our future guests. We value your business and hope you will consider giving us another opportunity to provide you with a more pleasant stay in the future. Thank you for choosing Comfort Inn.

8/10 Good

Lupie

Liked: Cleanliness, staff & service, property conditions & facilities
I LIKED THE AREA
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 22 Sept 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service
The location was perfect but the walls are very thin. You can hear everybody talking down the hall and next door.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 18 Sept 2023
Hi Michelle, Thank you for your feedback. We're glad to hear that you appreciated our perfect location. We apologize for the inconvenience caused by the thin walls and noise disturbances. We'll take your comments into consideration as we strive to improve our guests' experience. If you ever decide to stay with us again, please don't hesitate to request a quieter room, and we'll do our best to accommodate your preferences. Thank you for choosing our hotel, and we hope you have an enjoyable stay overall.

10/10 Excellent

Destiny

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 28 Sept 2023
Dear Destiny, Thank you so much for your perfect rating! We're delighted to have met and exceeded your expectations. If you ever need assistance or decide to stay with us again in the future, please don't hesitate to reach out. Your satisfaction is our top priority. Safe travels, and we hope to welcome you back soon! Thank you for choosing Comfort Inn Gilroy!

8/10 Good

Chyrl D

Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 25 Sept 2023
Dear Chyrl, Thank you so much for your positive rating! Ratings like yours motivate us to improve more and give our guests a better experience.

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 2 Sept 2023
Hello Sandra,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 29 Aug 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jose reyes sanchez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 28 Aug 2023
Thank you for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any further comments, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future.

4/10 Poor

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service. The property was in horrible condition.. missing ceiling tiles etc. The tv volume and air conditioning was terrible.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 28 Aug 2023
Hi Taylor, We're truly sorry to hear about the negative experience you had during your stay. Your feedback is concerning, and we apologize for the issues you encountered with customer service, the property's condition, and amenities like TV volume and air conditioning. This is not reflective of the service and quality we aim to provide. Please know that we take your comments seriously and will address these matters to ensure a better experience for our guests in the future. If you have any more details you'd like to share or if you have any further concerns, please don't hesitate to let us know. We apologize for any inconvenience you experienced and hope you'll consider giving us another chance to provide you with an improved stay.

10/10 Excellent

Aurora

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 28 Aug 2023
Dear Aurora, Thank you for your positive rating! We're thrilled to hear that you had a great experience during your stay. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Chiara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was full with garbage, not clean and the bed was not made.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 17 Aug 2023
We apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we take your feedback seriously. We will address this with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

4/10 Poor

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room i checked into had glitter all over the floor & one of the beds. There was a dirty sock left on the floor. In the shower there was hair stuck in the drain with stickers. Haor was present on the sheets. I asked for another room. The next room had what looked to be spaghetti-o's sauce on the head boatd. Hair and some other shiny substance under the bedside table. The floor was sticky. The bathroom wall looked like coffee had been spilled down it, haor in the shower and black matls on the bathroom floor. I ended up going out & buying my own cleaning supplies to make the room usable for the 1 night stay.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 14 Aug 2023
Dear Stephanie, We're truly sorry for the unacceptable condition of the rooms you experienced during your stay. Your feedback highlights a severe lapse in our housekeeping and maintenance standards, and we sincerely apologize for the inconvenience and discomfort you faced. This is not the level of service we aim to provide, and we're committed to addressing these issues immediately. Your experience is being taken very seriously, and we'll be reviewing and improving our processes to ensure this doesn't happen again in the future. If you would like to discuss your experience further or if there's anything we can do to make things right, please reach out to us. We deeply regret the disappointment you faced and appreciate your understanding.

4/10 Poor

Gerardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

8/10 Good

Douglas, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

4/10 Poor

Kirsten

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A man was trying to open our door at 1 AM! Turns out to be the manager. No call to the room no knocking and no apology the morning after. Very scary and unprofessional. We booked a 1 king bedroom and the front lady “upgraded” us to a 2 queen bed room. We went up and the tv wasn’t working and the sheets were dirty. We asked to be switched back to the 1 king bed room and night manager was using a key card and trying to open the door in the middle of the night. Thank god for extra locks. Never staying here again. At least show some remorse for scaring your guests. Supposedly the lady never fixed our room situation in the system.
Response from Guest Relations Specialist on 2 Aug 2023
We apologize for the distressing experience you had during your stay. This is not the level of service we aim to provide, and we are sorry for the inconvenience caused. Your feedback is important, and we will address these concerns with our team to ensure this doesn't happen again. Thank you for bringing this to our attention.

4/10 Poor

Delfina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled so musty, had to leave the window opened
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 25 Jul 2023
We apologize for the musty smell in the room. Our team is working on improving the air quality to ensure a more pleasant stay. Thank you for bringing this to our attention.

10/10 Excellent

Jesus B

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 14 Aug 2023
Dear Jesus, We're pleased to hear that you had a really good experience! If there's anything specific you'd like to highlight or if you have any further comments, please feel free to share. We're here to ensure you have a wonderful stay, and your satisfaction is important to us. Thank you for choosing to stay with us!

2/10 Terrible

Laura

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
i got stuck in a room with an AC that didn’t work i immediately contacted the front desk the room was warm and stuffy i was told all rooms were booked and there was nothing they could do. I then expressed i felt i should not have to pay full price for a room where i wasn’t even able to rest. once again i was told there was nothing that could be done.They showed zero importance to my issue and I wasn’t even able to get any kind of credit for a hot stuffy room i was stuck with.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 25 Jul 2023
We apologize for the inconvenience you experienced with the AC in your room. We understand your frustration and will address this issue to ensure it doesn't happen again in the future. Thank you for bringing it to our attention.

10/10 Excellent

Minda

Travelled with family
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2023
Response from Manager on 23 Jul 2023
Hello Minda,We appreciate that you've taken the time to share with us regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

röcii

Liked: Cleanliness, staff & service, property conditions & facilities
I just didn’t like the time to use the pool, they close early
Stayed 9 nights in Jul 2023
Response from Manager on 23 Jul 2023
Hello rᅢᄊcii,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our pool. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 Terrible

Jassandra

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 8 Aug 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

6/10 Okay

Valeria

Disliked: Property conditions & facilities
There was a hole in the ceiling dripping water …
Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello Valeria,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.