Ratings based on 1,215 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Toronto, ON

Disappointing end to a otherwise great trip

Posted 24-Aug-2014
Pros: Starbucks in lobby. Sink.
Cons: Customer service. More convent parking. Tattered chairs in rooms. Outdated tubs but updated bathroom vanity. Include internet in roommate.
Location: Not much nearby. Had conferences going on. San Fran, Big Sur, Carmel, Monterrey better areas to stay for travellers.
I had booked my flight and two other hotel stays for this trip through Expedia, which were all as expected/great. I was rather disappointed that I had booked an advance purchase king bed with the Hyatt for this anniversary trip and got bumped to a double bed room. The staff were very unaccomodating/unsympathetic about it. So what's the advantage of advance booking if they can just sell off your room and downgrade you? She said she would put us on a quiet floor instead. Was I originally on a loud floor? And that's supposed to be a perk?? VERY disappointing way to end a trip. Also, Santa Clara is in central Silicon Valley yet they were charging $9.95 PER DAY for internet??? Come on.
5 out of 5
Recommended
for Everyone
by A verified traveller from b

Hyatt

Posted 22-Aug-2014
The staff is amazing!! Love this hotel:) we stayed there August 15th. Right next door to Levi stadium, if you are going to game an excellent pick!
4 out of 5
Recommended
for Everyone
by A verified traveller from Reno, NV

Nice hotel in a great area!

Posted 19-Aug-2014
Pros: It is state of the art - Tec friendly!
Cons: Customer service at the hotel!
Location: Freeway, restaurants, Great America, Levi's Stadium
The hotel is very nice, state of the art and located in a great area. I travel A LOT! I am not one to point out bad experiences unless they are warranted (see below): When we arrived at the hotel, the bell men/valet looked at us and didn't offer assistance (It appeared as if we were interrupting their conversation). We asked about parking and were told we could park it ourselves or pay. We have always used valet but after their unwelcomed attitude, we decided to park and carry our bags ourselves! Next, I made my way to front desk. I was not impressed with the person who greeted me. He was a little "stuffy". He had an accent and I had a hard time understanding him when he spoke. When I made him repeat himself, he seemed irritated. The next morning we decided to have breakfast at the hotel. We were greeted by a wonderful hostess but the waitress was subpar. The servers helper, the one who brought our beverages, helped us more than the waitress. I think we saw the waitress once? I expressed my disappointment to the hostess and gave her gratuity to give to the servers helper. I did not tip the waitress as she didn't do anything to help us! I do want to point out that the cleaning staff were very professional and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from sacramento

Very nice location

Posted 13-Aug-2014
Pros: Very clean
Cons: Internet service
Location: Six flag, shopping center, close to Santa Cruz
I love it is a nice Hotel to stay with the family, near shopping centers and near San fransisco.
Comment from Hotel Management
19-Aug-2014 by GuestRelationsAssociate, Hotel Management
Thank you for providing your feedback regarding your stay at the Hyatt Regency Santa Clara. I'm so happy that you enjoyed your stay and our wonderful location. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again. Becky S-Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified traveller

Anniversary

Posted 12-Aug-2014
Pros: Ease of check in/out, room cleanliness, pool area was spacious
Cons: update showers, hallways
Location: Levi Stadium, Milpitas mall, Iguana's
Bedoom was spacious and clean, bathroom was adequate, shower could be updated.
5 out of 5
Recommended
for Everyone
by A verified traveller

The Hotel was alive.

Posted 10-Aug-2014
Pros: The ambiance, and rooms are with strong touch of luxury.
Cons: The hotel food, restaurants. Especially the Italian one.
Location: Well now Levis stadium is open and Great America is so close by, but I was there for a class.
The hotel is alive as soon you enter the door, with an ambiance of relaxed happiness. The only real disappointment was the Hotel food, not good at all. The food is very pricey with out being good at all, so my pocket book was hurting from the waste of money. That being said I would stay there again. The hotel staff was very accommodating, and the rooms are luxurious. I just would not eat there again, especially in the Italian restaurant in the hotel.
Comment from Hotel Management
14-Aug-2014 by GuestRelationsAssociate, Hotel Management
Thank you for your feedback regarding your stay at the Hyatt Regency Santa Clara. I'm so happy that you enjoyed your stay. I am, however, disappoint to hear about your experience in our restaurant. I will certainly forward all your feedback to our management team. I hope you have the opportunity to stay with us again. Becky S-Guest Relations Associate
4 out of 5
Recommended
for Everyone
by A verified traveller

Small room without tub

Posted 10-Aug-2014
Good hotel staff. Small rooms without tub.
5 out of 5
Recommended
for Everyone
by A verified traveller from Visalia

Easy location to lots of activities.

Posted 05-Aug-2014
We drove in to easy place to park. Checking in was quick. Front desk was very helpful on maps. Clean rooms.
Comment from Hotel Management
07-Aug-2014 by GuestRelationsAssociate, Hotel Management
Thank you for choosing Hyatt Regency Santa Clara for your recent visit. I am excited to hear your stay was terrific. It sounds like you found the staff to be very friendly and the rooms to be well appointed. We look forward to welcoming you back to our property in the near future! Brock S. - A Guest Relations Associate
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 23-Jul-2014
All well.... Just well..... Easy parking, excellent staff.
4 out of 5
by A verified traveller

Close to great America and Levi stadium

Posted 21-Jul-2014
Nice hotel overall. The pool is nice amenities are nice. Great place to stay if you're coming to see football game or going to great America. Family-friendly Atmosphere with a nice display of Alcatraz in the lobby. I would definitely consider staying there again