Indoor pool, outdoor pool
Check availability

Reviews of Hampton Inn And Suites San Jose

3 out of 5
Hampton Inn And Suites San Jose
55 Old Tully Rd, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 700 reviews" "
Rating 8 - Good. 234 out of 700 reviews" "
Rating 6 - Okay. 65 out of 700 reviews" "
Rating 4 - Poor. 22 out of 700 reviews" "
Rating 2 - Terrible. 23 out of 700 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Dariagna

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2020
Response from hampton on 20 Mar 2020
we were delighted to be chosen hotel during your recent stay, Every Guest is a Valued Guest

8/10 Good

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from hampton on 20 Mar 2020
we were delighted to be your chosen hotel during your recent stay

6/10 Okay

Hampton, San Jose.ca

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I call to let them know that the TV didn't work and the phone didn't work they ca.e by but couldn't fixs it so had no TV and no phone sucks
Stayed 1 night in Mar 2020
Response from hampton on 20 Mar 2020
i apologize that no one found an answer to your problem about fixing your T.V and phone we have a maintenance person on site to help the front desk staff

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from hampton on 20 Mar 2020
we were delighted to be your chosen hotel during your rec ent stay, we hope you experienced our exceptional service as intended by our Management and staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from hampton on 3 Mar 2020
we were delighted to be your chosen hotel during your recent stay

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from hampton on 3 Mar 2020
we were delighted to be your chosen hotel during your recent stay

10/10 Excellent

Ronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully satisfied
Our stay was wonderful. Very clean, spacious and updated. It was quiet, had nice breakfast and great coffee with a variety of choices. Staff was very friendly And the over all atmosphere was great. I will stay here again.
Stayed 2 nights in Feb 2020
Response from hampton on 3 Mar 2020
thank you so much for your feedback, we are glad that you experienced our exceptional service as intended by our Management and staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and morning breakfast. The stage was very accommodating.
Stayed 3 nights in Feb 2020
Response from hampton on 3 Mar 2020
thank you so much for your feedback, we had hope that you experienced exceptional service as intended by our Management ad staff

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stacey - concierge worked very hard to accommodate my family as we checked in late and needed more toiletry. She walked it over to our room without questions. Definitely will stay here again.
Stayed 1 night in Feb 2020
Response from hampton on 3 Mar 2020
thank you so much for your positive feedback, we are glad that you experienced our exceptional service as intended by our Management and staff

10/10 Excellent

TN, Irvine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and helpful staff, good for family. Will comeback!
Stayed 1 night in Feb 2020
Response from hampton on 3 Mar 2020
thank you for your positive feedback , we were delighted to be your chosen hotel during your recent stay

8/10 Good

ANH HOANG BICH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from hampton on 3 Mar 2020
we hope that you experienced exceptional service as intended by our Management and staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from hampton on 3 Mar 2020
we had hope that you experienced exceptional service as intended by our Management and staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Front desk staff was awesome! Very accommodating. Will definitely stay again.
Stayed 1 night in Feb 2020
Response from hampton on 3 Mar 2020
thanks you so much for your positive feedback , we are glad that you experienced our exceptional service as intended by our Management and staff

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice friendly staff and very helpful clean place great breakfast
Stayed 2 nights in Feb 2020
Response from Hampton on 6 Feb 2020
Thank you so much for your feedback .We appreciate the time you took in taking our survey. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you experienced exceptional service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests such as yourself. Have a great day. We hope to see you again soon :)

10/10 Excellent

Darren, Central Coast, CA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady who checked me in was very conversant and friendly.
Stayed 1 night in Jan 2020
Response from Hampton on 6 Feb 2020
Thank you so much for your feedback .We appreciate the time you took in taking our survey. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you experienced exceptional service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests such as yourself. Have a great day Mr darren!!!. We hope to see you again soon :)

10/10 Excellent

JVANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, very quiet.
Stayed 1 night in Jan 2020
Response from Hampton on 6 Feb 2020
Thank you so much for your feedback .We appreciate the time you took in taking our survey. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you experienced exceptional service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests such as yourself. Have a great day. We hope to see you again soon :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Hampton on 6 Feb 2020
Thank you so much for your feedback .We appreciate the time you took in taking our survey. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you experienced exceptional service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests such as yourself. Have a great day. We hope to see you again soon :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Little noisy with people slamming door, but a secure hotel in a so so area
Stayed 1 night in Jan 2020
Response from hampton inn on 24 Jan 2020
your feedback is extremely valuable to us , i will look into the matter of noise and unfortunately you didnt have a enjoy stay

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this property because it was right across the street from the fairgrounds where we had an event and could walk right over. Location was perfect. The hotel had free parking so saved the $20 fairground parking fee. The rooms were clean, very spacious and the beds were comfortable. We were impressed with continental breakfast, it was actually bomb!
Stayed 1 night in Jan 2020
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us, as we are always striving to improve our service with each and every one of our guest thanks you for your comments

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room
Room was comfortable and breakfast was ok. Noise early in the morning from wrk trucks right next to hotel. Very annoying!
Stayed 2 nights in Jan 2020
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us .i apologize for the Noise in the early hours im looking into trying to fix that issue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Comfortable Business Stay
Enjoyed my stay at Hanmpton, Good Coffee, Good Exercise room Friendly staff
Stayed 2 nights in Jan 2020
Response from HAMPTON on 6 Feb 2020
Thank you so much for your feedback .We appreciate the time you took in taking our survey. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you experienced exceptional service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests such as yourself. Have a great day Mr edward. We hope to see you again soon :)

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us and thanks you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Worth it.
Great coffee, Great Gymn....very friendly Front Desk!!!
Stayed 2 nights in Jan 2020
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us , thank you for the kind words , we work hard with our customer service

10/10 Excellent

Hector, San Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great food room cleanliness happy with everything
Stayed 2 nights in Jan 2020
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us , thanks you for staying with us

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us , any suggestion on why you think our overall service need improvement its would be Appreciate

8/10 Good

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Hampton on 6 Feb 2020
Thank you so much for your feedback .We appreciate the time you took in taking our survey. Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you experienced exceptional service as intended by our Management and Staff. We sincerely appreciate your business and we value the opinions of our guests such as yourself. Have a great day. We hope to see you again soon :)

10/10 Excellent

Laura, San jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice, our room was spacious and our beds were really comfortable. The only thing was that in the morning people would slam their doors. Other than that great service
Stayed 1 night in Dec 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us . thank for staying with us

10/10 Excellent

Carol A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, luxurious! Breakfast is wonderful and plentiful.
Stayed 2 nights in Dec 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us thanks you for staying with us

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us , i apologize that you didnt have an enjoyable stay

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property ia great and clean. The staff is friendly.
Stayed 1 night in Dec 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us, thanks you for the kind words and we hope you had an great stay

2/10 Terrible

Harvey

Business traveller
Noisy and could not sleep
Stayed 1 night in Dec 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us.i apologize for the Noise and that you didnt get a good sleep

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Hotel, comfortable beds with excellent complimentary breakfast bar is a plus. Friendly staff
Stayed 2 nights in Nov 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us. thank you for enjoying our hotel

10/10 Excellent

R.M., California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Great location with plenty of restaurants and stores close by. Property was kept up and the rooms were contemporary and very clean!
Stayed 1 night in Nov 2019
Response from hampton on 24 Jan 2020
thanks you for the kind words , glad you enjoy our property and thanks

6/10 Okay

Wilkins

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dr. Gigi disappointed
The person at the counter during check out, Alexis, was rude and confirmed such. I asked to pay cash when I checked in and apparently the employee did not leave a note stating this. I was told that I should have told him (the person checking me out), but was not given that opportunity since he had already charged my credit card. No parking. Copious homeless individuals in proximity. I didn't feel safe getting out of my car. No thanks, never again.
Stayed 1 night in Nov 2019
Response from hampton on 24 Jan 2020
your feedback is extremely valuable to us, i apologize to you about the mix up about paying cash. our policy is we need a credit card upon check-in which we will authorization but at check-out you can pay cash

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was great! I've always enjoyed staying at the Hampton Inn everywhere I travel
Stayed 2 nights in Nov 2019
Response from hampton inn on 26 Nov 2019
glad your stay was good

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2019
Response from hampton inn on 26 Nov 2019
thank you for staying with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from hampton inn on 26 Nov 2019
thank you for your stay with us ,if anything we can do better please let us know

6/10 Okay

Reta

Disliked: Cleanliness
Cockroach
There was one thing that upset us was the fact of finding a cockroach in the bathroom on the wall. Made me wonder if it came from the ceiling vent. We were discussed and checked out before check out time.
Stayed 1 night in Nov 2019
Response from hampton inn on 26 Nov 2019
we take these matter serious about Cockroach, i had my pest control team treat the guest room , sorry about your inconvenience

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton inn in San Jose
The staff was excellent! Breakfast was great and the hotel was very clean.
Stayed 2 nights in Nov 2019
Response from hampton on 26 Nov 2019
glad you enjoy your stay

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking Issue but stay was still good.
We requested a room with 2 queens bed but when we got there they told us they did not have any room with our request. They told us they had us booked under a room with a Kings bed. Though we didn't get the room we requested for everything else was good. The staff were very nice and welcoming. The breakfast was good. The place was close to a shopping plaza which helped because we ended up doing some night run for my baby. It was also a straight shot to the civic center within 15 mins.
Stayed 2 nights in Oct 2019
Response from hampton on 26 Nov 2019
sorry your request wasnt met on the room type that you need.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Like: Cleanliness, friendly staff, close to restaurants in the areas. Dislike: junk cars along the street. Feel unsafe to walk around. Not the hotel’s fault. Hope that area will be cleaned up starting with the success of the hotel. We will return in the future.
Stayed 2 nights in Nov 2019
Response from hampton inn on 26 Nov 2019
thank you for your honest options, we do our best to keep the hotel clean with friendly staff. Unfortunately what i cant control is on the outside of my hotel , i have talk with the police about the homeless problem and they said they are doing the best they can for the moment

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Casey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Bosco, Orlando Florida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff was attentive and eager to assist when they could. Complimentary breakfast was very healthy and satisfying. Rooms are nice and quiet.
Stayed 2 nights in Nov 2019

8/10 Good

Seanna

Liked: Cleanliness, property conditions & facilities, room comfort
Tv don’t work
Well the tv didn’t work so my bf went down stairs to have them see what’s wrong with it n no one new how to fix it
Stayed 1 night in Oct 2019
Response from hampton inn on 14 Nov 2019
im sorry the tv didnt work , im training my staff to learn how to fix whatever wrong in the guest room

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from hampton on 14 Nov 2019
i hope you enjoy your stay

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed it all. The evening staff was very courteous and helpful. She embraced the extra care it takes to serve others! I appreciated the entire experience!
Stayed 1 night in Oct 2019
Response from hampton on 14 Nov 2019
i appreciated the kind work , my staff and i work really hard to make sure guest have a good experience at our hotel

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date Night in San Jose
Loved our stay, we chose this hotel since it was around the corner from fairgrounds where we planned to attend an evening event. Convenient location and loved its services. The only negative was that it got noisy once cleaning began around 10;30 am and we were wanting to continue sleeping
Stayed 1 night in Nov 2019
Response from hampton on 14 Nov 2019
appreciated your staying with us. unfortunate we start cleaning room around 8.00am during the week , and on week-end we start cleaning room about 9.00am sorry for the inconvenience