Outdoor pool

Reviews of Fairfield Inn & Suites by Marriott San Jose Airport

3 out of 5
Fairfield Inn & Suites by Marriott San Jose Airport
1755 North First Street, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1007 reviews" "
Rating 8 - Good. 314 out of 1007 reviews" "
Rating 6 - Okay. 90 out of 1007 reviews" "
Rating 4 - Poor. 44 out of 1007 reviews" "
Rating 2 - Terrible. 32 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Schontel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby floors look they need to be cleaned. Walls are very thin and you can hear everything upstairs every time someone walks and talks in their room. Convenient and near airport.
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Schontel, thank you for sharing your insights on your recent stay. It's regrettable to hear that some aspects of your stay didn't meet your expectations, especially when it comes to the noise disturbance and the cleanliness of certain areas. Your comments are most helpful as we're always looking to improve upon our guest experience. We're glad you appreciated the convenience of our location near the airport. We hope you'll give us another opportunity to serve you better in the future.

6/10 Okay

LEONARD

Liked: Staff & service, amenities, property conditions & facilities
You could hear everything from the room above.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Leonard, thank you for your feedback. We regret to hear about the noise disturbances experienced during your stay. Our team is committed to ensuring guest comfort and satisfaction, and we take such concerns seriously. We will work towards solving these issues in our continual efforts to improve the guest experience. We appreciate your understanding and hope to have the chance to serve you better in the future.

4/10 Poor

Rafael

Travelled with family
Disliked: Property conditions & facilities
There was no toilet paper in room nor soap at bathroom sink. Shower body wash was empty. Disappointing in many ways.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Rafael, we sincerely regret to hear of your disappointing experience. It is paramount that our accommodations are always well-stocked, and we'll certainly look into improving these details. We appreciate your feedback as we continually strive for excellence.

10/10 Excellent

Hatem

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and close to airport. Shuttle to airport is great
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Hatem, we're elated to hear about your enjoyable experience at Fairfield Inn & Suites San Jose Airport. We are proud of our strategic location and impeccable service. It's wonderful to know that our airport shuttle added to your ease. We look forward to welcoming you back soon.

10/10 Excellent

Jonathan

Superb! Room clean, friendly staff, free breakfast, restaurants close by for lunch and dinner. They even have a robot that brings things to your room.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Jonathan, we're delighted to know you enjoyed your stay at Fairfield Inn & Suites San Jose Airport. It's wonderful to hear you appreciated our spotless rooms, warm team members, and convenient location. Isn't it delightful having our robotic delivery system at your service too? We look forward to hosting your future visits.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the wonderful rating, Jennifer!It's fantastic you enjoyed your time at Fairfield Inn & Suites San Jose Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Tony, we're delighted to hear that you had a pleasant stay at Fairfield Inn & Suites San Jose Airport. We appreciate your support and hope to welcome you back in the near future!

8/10 Good

Azizul

Travelled with partner
Everything went well. They clean the room once in every two days!
Stayed 5 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Azizul, thanks for your feedback. Fairfield Inn & Suites San Jose Airport is thrilled to hear your stay was smooth. We adhere to unique cleaning schedules to maximize comfort and cleanliness during your stay. We appreciate your recognition and look forward to welcoming you back soon.

8/10 Good

Angela

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful property, nice walking trail. Very close to airport. Breakfast was awesome. Just leave NOTHING in your vehicle. (Not even a water bottle!)
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Mar 2024
Angela, it's wonderful to hear that you appreciated the beautiful surroundings at Fairfield Inn & Suites San Jose Airport along with our proximity to the airport and our impressive breakfast. We are sorry to hear about your concern related to vehicle security. We strive to maintain a secure environment and will certainly take your comment into account to improve our guest's experience. Thank you for your feedback and we look forward to seeing you again soon.

10/10 Excellent

Manyi

I like the front desk staff nice
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Manyi, thank you for your wonderful feedback regarding Fairfield Inn & Suites San Jose Airport. We're glad to hear that our front desk team members made your experience pleasant. We look forward to welcoming you back soon!

10/10 Excellent

Veeru

Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Thanks for the outstanding rating, Veeru!We're delighted your time at Fairfield Inn & Suites San Jose Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice garden area with pool and spa.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Victor, it's wonderful to hear that you appreciated the beautiful garden area, pool, and spa at the Fairfield Inn & Suites San Jose Airport. We believe these amenities truly contribute to a relaxing environment. We hope to serve you again on your next trip to San Jose.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great coffee and above average breakfast!
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Christopher, thank you for sharing your kind words about your experience at Fairfield Inn & Suites San Jose Airport. We're glad to hear that our coffee and breakfast offerings exceeded your expectations. We value your feedback and hope to welcome you back soon for another pleasant stay.

8/10 Good

Nhan

Stayed 2 nights in Feb 2024
Response from Customer Service on 22 Mar 2024
Thank you for the great rating, Nhan!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites San Jose Airport. We'd like to share an even better experience with you soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 2 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Anthony, thank you for your concise yet positive comment regarding Fairfield Inn & Suites San Jose Airport. We're thrilled to know your stay was great. We hope to serve you again in the future!

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
John, it seems like your experience at our hotel was average. At Fairfield Inn & Suites San Jose Airport, we strive for our guests' complete satisfaction. If there are any areas of improvement that you identified during your stay, please do not hesitate to share them with us. We appreciate your visit and are dedicated to refining our service for your future stays.

10/10 Excellent

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and lose to many amenities
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Patty, it's wonderful to hear that you found the Fairfield Inn & Suites San Jose Airport a pleasant place for your stay. We're glad you appreciated our convenient location close to many amenities. Thank you for your positive comments, and we hope to welcome you back in the future.

10/10 Excellent

Yanely

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service at an entrance where you walked me
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Yanely, it's wonderful to hear that the Fairfield Inn & Suites San Jose Airport demonstrated excellent guest services upon your arrival. We aim to make each moment of your stay memorable, starting right from the entrance. We're looking forward to welcoming you back in the future.

10/10 Excellent

Cathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this location often and am always welcomed back by great staff, and a great room that is always clean, comfortable, and all-around enjoyable.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Cathleen, your loyalty to the Fairfield Inn & Suites San Jose Airport is greatly appreciated and we're thrilled you repeatedly find our colleagues welcoming and the rooms to your liking. We eagerly look forward to making your future stays equally as enjoyable.

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Thanks for the perfect rating, Vivienne!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Fairfield Inn & Suites San Jose Airport.Have a wonderful day!

10/10 Excellent

Donald, Itasca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for about 12 hours. Bed was comfortable and the facilities were as expected. Perfect for an overnight stay if you’re getting in late. The property looked very nice as well, although we did not use it. Large pool, decent gym facility, and the grounds were very well manicured
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Donald, it's great to hear that you found the comfort and amenities at Fairfield Inn & Suites San Jose Airport to be to your liking. Our extensive facilities, including the pool and gym, are indeed an added bonus for guests to enjoy. We appreciate your positive feedback and look forward to the opportunity of welcoming you back for a more extended stay.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Michael, thank you for taking the time to rate your stay at Fairfield Inn & Suites San Jose Airport. It's delightful to know that your visit met your expectations. We eagerly anticipate your next visit and hope to continue providing top-quality experiences.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect hotel for us . It is very clean and very quiet . The service at the front desk was making . We had a great shuttle from the airport and the staff arranged a taxi for us to go to the airport . Excellent customer service
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Susan, we're delighted to hear that Fairfield Inn & Suites San Jose Airport provided a perfect experience for you. It's great to know that the cleanliness, serene environment, and exceptional front desk service met your needs. We're also pleased that our team members made your transportation arrangements hassle-free. We truly appreciate your kind words about our customer service. We hope to welcome you back soon for your future travels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
David, it's fantastic to hear that your stay at the Fairfield Inn & Suites San Jose Airport was superb. We strive to provide excellent service and we're delighted you've experienced it first-hand. We truly appreciate your feedback and look forward to welcoming you back on your next trip.

10/10 Excellent

Jeanet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Response from Customer Service on 9 Feb 2024
Jeanet, your kind words about the Fairfield Inn & Suites San Jose Airport are much appreciated. It's wonderful to know that our team members' friendliness contributed to your positive experience. We look forward to seeing you again on your next visit.

8/10 Good

Ishoo

Liked: Cleanliness, staff & service, property conditions & facilities
The property was so beautiful but the heating was so noisy and couldn’t be controlled. I had to turn it off even I complained to hotel
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Ishoo, thank you for taking the time to share your experience at Fairfield Inn & Suites San Jose Airport. We're pleased to hear you found our property appealing. Regarding the heating system, we appreciate your patience and hope this did not cast a shadow over your overall stay. We assure you that our team members are actively working to address such issues for uninterrupted comfort. We hope for the opportunity to better serve you in the future.

10/10 Excellent

Tu

Stayed 2 nights in Dec 2023
Response from Customer Service on 22 Jan 2024
Thank you for taking the time to leave this wonderful rating, Tu! We hope to see you again soon at Fairfield Inn & Suites San Jose Airport so we can share yet another amazing experience!

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Thank you for sharing your perfect rating with us, Judy!It's wonderful to see how much you appreciated your time at Fairfield Inn & Suites San Jose Airport! We want everyone to feel right at home at Fairfield Inn & Suites San Jose Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
The beds were super comfortable. Not good sound proofing
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Thanks for the great rating, Beth!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Fairfield Inn & Suites San Jose Airport soon, we'd love to have you back!

10/10 Excellent

Angel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to train.
Stayed 1 night in Dec 2023
Response from Customer Service on 2 Jan 2024
Angel, we're thrilled that you enjoyed the convenient location of the Fairfield Inn & Suites San Jose Airport. We understand how important a great location is and we're glad to hear that being close to the train station added to the ease of your stay. Thank you and we hope to see you again, soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Timothy, it's wonderful to hear that you had a stellar experience at Fairfield Inn & Suites San Jose Airport. Your high rating speaks volumes. We look forward to the opportunity of serving you again in the future.

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right place
Enjoyed the hotel and treat round pool. Was walking distance to train
Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Myrna, thanks for pointing out the charm of Fairfield Inn & Suites San Jose Airport. It's wonderful to hear that you could conveniently explore the surroundings. Our pool is indeed a highlight among guests and we’re pleased you could appreciate it. Looking forward to welcoming you back in the future.

10/10 Excellent

Ngoc

Stayed 2 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Ngoc, it's great to hear that you had a five-star experience at the Fairfield Inn & Suites San Jose Airport. Nothing makes us happier than knowing our guests leave here satisfied. We appreciate the high rating and look forward to welcoming you again on your next visit.

2/10 Terrible

ALEJANDRO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sábanas sucias
La habitación q me dieron estaban sucias las sabanas después me cambiaron a otra y cuando estábamos listos para dormir encontramos pelo entre las cobijas, tuvimos que cancelar y movernos a otro hotel.
Primera habitación
Segunda habitación
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Agradecemos tus comentarios, Alejandro.Estamos profundamente decepcionados de que haya tenido tales desafíos durante su estancia con nosotros. Lamentamos que su habitación no haya sido renovada adecuadamente. Nos apegamos a un estándar mucho más alto, por lo que abordaremos sus inquietudes con nuestro equipo para ayudarnos a rectificar estos problemas en el futuro.Esperamos que nos brinde otra oportunidad de compartir una experiencia más positiva con usted pronto.

10/10 Excellent

Constance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Constance, thank you for taking the time to rate your stay at Fairfield Inn & Suites San Jose Airport. We're delighted to know you had an enjoyable experience. We'll continue doing our best to ensure you have more of these experiences in the future.

10/10 Excellent

Jon

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the perfect rating, Jon!We're pleased to hear that you have fully enjoyed your stay at Fairfield Inn & Suites San Jose Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel with restaurants all around
Nice airport close to hotel with several restaurants in the parking lot.
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Justin, it's wonderful to hear that you enjoyed your stay at Fairfield Inn & Suites San Jose Airport. We highly value location convenience and are pleased that you found our proximity to the airport and various dining options beneficial. We appreciate your feedback and look forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast....free parking....clean comfortable room.....very attractive surroundings....CLEAN!!!
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Robert, thank you for your fantastic feedback about your stay at Fairfield Inn & Suites San Jose Airport. We're thrilled to hear our tasty breakfast, complimentary parking, spotless and cozy room, and beautiful setting contributed to an enjoyable visit. We aim to always deliver on cleanliness and comfort and we're glad to note we hit the mark with you! We look forward to welcoming you back for another stay.

10/10 Excellent

Kevin, Bellevue

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Kevin, thank you for choosing Fairfield Inn & Suites San Jose Airport for your stay. We are pleased to see that your visit was satisfactory and appreciate your high rating. Our team hopes to serve you again in the future. Safe travels.

4/10 Poor

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 8 nights in Oct 2023
Response from Customer Service on 15 Dec 2023
We appreciate you sharing your concerns with us, Elizabeth.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
James, it's rewarding to see that you've had a rewarding stay at Fairfield Inn & Suites San Jose Airport. We strive to offer our guests an unforgettable experience, and we're glad to know we've met that mark with you. Please come back and visit us soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Thank you for the wonderful rating!We're thrilled to see how much you enjoyed staying at Fairfield Inn & Suites San Jose Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and close to the VTA. Delicious breakfast with lots of options!
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Ann, it's delightful to read about your positive experience at Fairfield Inn & Suites San Jose Airport. We're glad to know you appreciated the cleanliness and proximity to the VTA. Our comprehensive breakfast is indeed one of the highlights and we are thrilled you enjoyed it. We look forward to welcoming you again soon.

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two employees open our door with out knocking. Neither of them knew/were aware that the room was occupied. Other than that everything else was great
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Raymond, it's delightful to hear you found most aspects of your stay at Fairfield Inn & Suites San Jose Airport to be great. Concerning your privacy, your feedback is significant and we cherish your comfort above all. Steps are being taken to ensure our team members are always aware of guest room status to prevent such instances. We look forward to providing you with a flawless experience on your next visit.

4/10 Poor

Lesley

Disliked: Amenities, property conditions & facilities
There was NO wifi for the 3 nites i stayed the spa was cold and asked and they never turned it up. Multiple fire alarms went off , i booked this hotel for these reason so feel very let down and ripped off for the price paid and servoxes not had
Stayed 3 nights in Nov 2023
Response from Customer Service on 24 Nov 2023
Lesley, we deeply regret to hear that your experience did not meet your expectations. We strive to provide a comfortable environment for our guests, including reliable Wi-Fi and spa facilities. Similarly, it’s concerning to learn about the fire alarms. Be assured, your feedback is crucial for us to address these issues promptly and ensure this is not a recurring event. Despite your experience, we hope to have an opportunity to host you again in future and provide a stay that truly reflects the standards we are known for.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
nice safe place
check-in took two hours to get a room but besides that, it was really good.
Stayed 2 nights in Nov 2023
Response from Customer Service on 23 Nov 2023
Greetings, we're glad to hear that your stay at Fairfield Inn & Suites San Jose Airport was largely satisfying, despite a slight hiccup during check-in. We strive to have rooms ready in a timely manner and for future visits, we will make attempts to expedite this process. We appreciate your patience and understanding during this occasion, and we are thankful for your positive feedback!

10/10 Excellent

Carlos

Stayed 2 nights in Nov 2023
Response from Customer Service on 12 Dec 2023
Carlos, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Fairfield Inn & Suites San Jose Airport!

8/10 Good

Harley

Travelled with family
Liked: Cleanliness, staff & service
Near to the airport and they let me check in earlier and check out later
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Harley, thank you for taking the time to post a review. We're thrilled that you enjoyed the convenience of Fairfield Inn & Suites San Jose Airport's location. The flexibility of checking in and out early is indeed one of the ways we strive to accommodate our guests. Your satisfaction is our priority. We hope to see you again on your next visit!

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport, shuttle
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
Wendy, thank you for choosing Fairfield Inn & Suites San Jose Airport. We're glad you found our location convenient and our shuttle service useful. Looking forward to welcoming you back on your future travels.

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on 18 Nov 2023
Alex, thank you for taking the time to rate your stay. We understand there's room for improvement and would appreciate any specific feedback you may have to enhance our future guests' experiences. We hope to welcome you back to provide a more exceptional service.