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Reviews of Courtyard San Jose South/Morgan Hill

3 out of 5
Courtyard San Jose South/Morgan Hill
18610 Madrone Pkwy, Morgan Hill, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 318 out of 607 reviews" "
Rating 8 - Good. 164 out of 607 reviews" "
Rating 6 - Okay. 71 out of 607 reviews" "
Rating 4 - Poor. 29 out of 607 reviews" "
Rating 2 - Terrible. 25 out of 607 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We called ahead to see if we could check in early and were able to get in even though the rooms were sold out the previous night. It was great because we were in town for a soccer tournament and didn’t want to leave out stuff in the car.
Stayed 1 night in Apr 2024
Response from Scott E on 7 Apr 2024
Hello Jessica,Thank you for the review! We hope to see you again next time your travels bring you this way!Scott

8/10 Good

Brian

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from se on 2 Apr 2024
Thank you for the review! Hope to see you again soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfy bed. Expedia reservation gave wrong info about types of rooms, frustrating. Desk staff were very nice and helped accommodate.
Stayed 1 night in Mar 2024
Response from Natalie on 30 Mar 2024
Thank you for taking time to provide us with feedback from your stay. I am happy you enjoyed your stay! We hope to welcome you back in the future!

8/10 Good

Lucie

Travelled with family
Liked: Cleanliness, staff & service
The property (room and lobby) were wonderful. A couple of things were concerning. We stayed at this hotel with multiple soccer teams. The fact that there is one washing machine and one dryer in the guest laundry is inadequate. Additionally, there is one elevator and twice we heard a very loud boom like the elevator was going to fall or open between floors. When reported, the hotel staff said they were aware of it and had called to have it serviced.
Stayed 1 night in Mar 2024
Response from Natalie on 25 Mar 2024
Thank you for taking the time provide us with information about your stay. We appreciate your business and thank you for letting us know about the elevator. We have had it looked at, as our guest's safety is top priority. We hope you enjoyed the tournament and hope to welcome you back soon!

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was clean and staff was nice. In an area where we had several eating options a stores available.
Stayed 1 night in Jan 2024
Response from Scott E on 24 Mar 2024
Dear Angela,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm glad you enjoyed our hotel!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SCOTT ENGLEHARDTFront Office ManagerCourtyard Marriottscott.englehardt@marriott.com408-782-6034

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patricia Morreale on 6 Mar 2024
We are so happy you enjoyed your stay with us and hope to see you again soon!

2/10 Terrible

Kayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed over the weekend, and i was charged 250.00 for damages and when i called to ask what for they explained for coffee stains and cigarettes, however i had not smoked or drank coffee that day. I called back and spoke with scott who said he would email the proof to me which i never recieved. I tried calling back again the previous day, and was told he was in a meeting all day. Call back again the next day and was told he was still in a meeting. I told them id call my bank to dispute if they didnt call back by the time my bank closes and they finally called. Spoke with natalie and she told me she took the pics and it was NOT for my room! They charged me accidentally. I also paid through expedia but was still charged 159.63 through their site. They are very untrustworthy and the staff is very unprofessional.
Stayed 1 night in Feb 2024
Response from Natalie on 1 Mar 2024
Thank you for staying with us. I am very sorry to hear about your experience with us and we are working hard on finding this other charge for you as communicated. This is not typical of our service and hope that you will accept our sincerest of apologies as a team as we try to eliminate this issue. Once again, thank you for staying and we do hope that you will give us another chance in the future.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and nice pleasant area, shopping, food and starbucks all around.
Stayed 1 night in Feb 2024
Response from Natalie on 25 Feb 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excellent

lonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Feb 2024
Response from Natalie on 25 Feb 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excellent

lonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well staffed
Stayed 1 night in Feb 2024
Response from natalie on 20 Feb 2024
Thank you for staying with us, we hope to welcome you back shortly.

6/10 Okay

Maricar

Stayed 1 night in Feb 2024
Response from Natalie on 20 Feb 2024
Thank you for staying with us, we hope to welcome you back shortly.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in Morgan Hill. Would recommend getting the breakfast if it’s included in the hotel price, but not separately, as it’s pretty overpriced for what you get.
Stayed 1 night in Feb 2024
Response from Natalie on 18 Feb 2024
Thank you for taking the time to provide us with feedback from your stay. We are happy to hear that you enjoyed your time in Morgan Hill and hope that you will consider staying with us again in your future!

10/10 Excellent

Jann

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay. Friendly staff and nice dining options.
Stayed 1 night in Feb 2024
Response from ScottE on 16 Feb 2024
Thank you so much for the review! We are glad you had a great stay and hope to see you again soon!

10/10 Excellent

Sophia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early. Staff was extremely helpful.
Stayed 1 night in Feb 2024
Response from Natalie on 10 Feb 2024
Thank you for sharing your feedback with us, we are excited to hear that your stay was great. Thank you for staying with us and we hope to welcome you back shortly.

8/10 Good

Amber, Fresno

Stayed 1 night in Jan 2024
Response from Scott E on 24 Mar 2024
Dear Amber,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm glad you enjoyed our hotel, bar and restaurant!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,SCOTT ENGLEHARDTFront Office ManagerCourtyard Marriottscott.englehardt@marriott.com408-782-6034

10/10 Excellent

Corinne C

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jan 2024
Response from Natalie on 30 Jan 2024
Thank you for staying with us. If you have any specific feedback that you would like to share with the staff we would love to hear how your stay was. Thank you again for staying and we hope to welcome you back soon!

8/10 Good

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small and bed was to soft
Stayed 2 nights in Jan 2024
Response from Scott E on 22 Jan 2024
Thank you for the review. Sorry the bed is a bit soft for you. We hope to see you again soon!Thank you,Scott

4/10 Poor

Todd

Stayed 5 nights in Jan 2024
Response from Natalie on 18 Jan 2024
We would appreciate any feedback to better understand what areas we may have fallen short in. Thank you for staying with us and we hope to welcome you back in the future.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Natalie on 17 Jan 2024
Thank you for staying with us, we hope to welcome you back in the future.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Natalie on 13 Jan 2024
Thank you for staying with us, we hope to welcome you back soon!

4/10 Poor

Joe

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Extra charge
Charged me for breakfast after I had already paid for it when I reserved my room
Stayed 1 night in Jan 2024
Response from Natalie on 13 Jan 2024
Thank you for reaching out Mr. Kurung. We will get this corrected with the applicable credits and send you over a new receipt with the changes. In the future, please feel free to let us know when you are on property so we are able to correct this issue as fast as possible. Thank you for staying with us and we hope to welcome you back soon.

10/10 Excellent

Chani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Natalie on 13 Jan 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Natalie on 13 Jan 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excellent

Loretta

Stayed 1 night in Jan 2024
Response from Natalie on 10 Jan 2024
Thank you for staying with us, we hope to welcome you back shortly.

10/10 Excellent

Maura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natalie on 9 Jan 2024
Thank you for staying with us. We hope to welcome you back shortly.

4/10 Poor

Joanna

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Natalie on 9 Jan 2024
Thank you for staying with us. It seems we may have failed in some areas. Please feel free to contact us with any feedback to make your stay more enjoyable. We hope to welcome you back soon!

10/10 Excellent

Zahira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful during check in.
Stayed 1 night in Dec 2023
Response from Natalie on 5 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Natalie on 4 Jan 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natalie on 3 Jan 2024
Thank you for staying with us, we hope to welcome you back soon!

2/10 Terrible

Jesse, Dixon

Disliked: Cleanliness
We went into our supposedly clean room and there were old french fries and lettuce sitting on the sofa and around the sofa. There weren’t any sheets on the pull-out sofa. Just a dirty mattress that when you laid down on it you fell in a huge dip in the middle. The doors had dirt from peoples hands. At night there was what sounded like a toddler running back and forth above us and outside there were people yelling and screaming. The cars were very loud around the hotel as well. We were also right next to a side entrance door that would slam every time someone went through it which we could hear perfectly in our room. We got no sleep and it was dirty. We will never stay there again.
Stayed 2 nights in Dec 2023
Response from Natalie on 1 Jan 2024
Thank you for taking the time to leave us a review with crucial information for our team. I am incredibly sorry this has happened to you and assure you this is not a standard practice for us. I would also like to apologize that the sofa bed linens were not explained to you as they are in the closet. Please know that you can reach out to the front desk at any property 24 hours so we are able to assist while you are here on property. I hope that you will give us another chance in the future. If so, please reach out to myself prior to arrival so I can set you up with some free breakfast. Thank you for staying with us and taking the time to provide us with this feedback. Happy holidays!

2/10 Terrible

Stella

Liked: Cleanliness
Disliked: Staff & service
Because we didn’t have the option of choosing what type of breakfast we could get on the Expedia website, we were only given a cold bagel & muffin plus we were pointed at in front of all the other guest as a way to identify who gets the cold meal because the staff wanted to make sure we didn’t eat anything eise
Stayed 1 night in Dec 2023
Response from Patricia Morreale on 3 Jan 2024
We are so sorry to hear your experience with us. I assure you this was not never our intention. The breakfast is a choice of 1 hot entree or 2 continental entrees along with your choice of beverage. I have shared your review with the team members to ensure this was an isolated situation that is corrected. Thank you for letting me know how your experience was at our hotel. I appreciate the opportunity to correct this issue.

10/10 Excellent

Janet

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

4/10 Poor

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from natalie on 1 Jan 2024
Thank you for staying with us. Please let us know if there is anything we could have done to get a better rating from you.

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023
Response from natalie on 9 Jan 2024
Thank you for staying with us. We hope to welcome you back shortly.

10/10 Excellent

Diego

Stayed 1 night in Dec 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 Excellent

Cristal

Stayed 1 night in Dec 2023
Response from Natalie on 3 Jan 2024
Thank you for staying with us, we hope to welcome you back soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Desk Staff and Housekeeping, we’re great. My wife was ill and they were able to get us an early check in so she wasn’t stuck in the car.
Stayed 1 night in Nov 2023
Response from Patricia Morreale on 4 Dec 2023
Thank you for sharing your stay with us. We hope your wife is feeling better and so happy to be able to make her comfortable during your stay. We have posted this on our board to share with our team. We look forward to seeing you again soon!

10/10 Excellent

Atiah, Oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean rooms. Enjoyed my stay.
Stayed 1 night in Nov 2023
Response from Patricia Morreale on 4 Dec 2023
Thank you for sharing your visit this us. We appreciate your business and look forward to seeing you again soon!

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Nov 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

6/10 Okay

Ted

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us! If you have any feedback for our team about your stay that could have gone better please do let us know.

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Nice hotel. Room was very spacious, comfortable and very clean.
Stayed 1 night in Nov 2023
Response from Patricia Morreale on 4 Dec 2023
Thank you for sharing your response with us. We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Marceli

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Nov 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

6/10 Okay

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back soon.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service and convenience that this place have to stores restaurant and other places
Stayed 1 night in Nov 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us, we hope to welcome you back shortly.

6/10 Okay

Daniel

Stayed 2 nights in Oct 2023
Response from Natalie on 1 Jan 2024
Thank you for staying with us! If you have any feedback for our team about your stay that could have gone better please do let us know.

10/10 Excellent

Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the bed. it was very comfortable. I slept so well, which is one of the challenges in general when I go to hotels.
Stayed 2 nights in Oct 2023

6/10 Okay

Fabiola

Business traveller, Travelled with partner
Liked: Cleanliness
.
Stayed 1 night in Oct 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t want to be in a room with a door lock off to an adjoining room. You can hear everything. And when you have a toddler next door playing until after midnight it doesn’t work for me who has to get up early. In the future I will request a room with 4 walls and no doors to adjoining room. Other than that I will come back again.
Stayed 2 nights in Oct 2023