Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Manager

Work Trip

Posted 15-Aug-2014
We rented 3 rooms for a week. The staff was friendly, rooms were clean, I felt our trucks, equipment & materials were safe.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fresno

Business in Palo Alto

Posted 13-Aug-2014
Pros: Easy in & secure parking
Location: Had no problem getting to Palo Alto the next morning!
Excellent hotel & very comfortable bed and room! Staff very polite. No problem staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from sacramento

Nice hotel

Posted 05-Aug-2014
Pros: Staff, cleanliness, convenience.
Cons: A little more options at breakfast
Location: Close to the freeway and not far from the beaches
This was a great place to stay for one night on such short notice. The lady working the front counter was kin de ought to let me check in a little early so I could get to Santa Cruz for a relatives soccer game. I was a little concerned at first with a room right off the lobby and with the hotel on a busy thorofare and near the freeway. I was pleasantly surprised there was little to zero noise during the night and I slept wonderfully. The amenities were nice and staff was very friendly. Would definitely stay here again. I'm not one to write reviews, good bad or indifferent, but felt this place truly exceeded my expectations.
1 out of 5
by A verified traveller

Posted 02-Aug-2014
Rude lady at the front desk.......we left and will never return.
1 out of 5
by A verified traveller from San Jose, CA

It was a terrible stay!

Posted 02-Aug-2014
The hotel staff is not friendly! The air conditioner was not working! We complained and want to change the room! We're unable to talk to any supervisor or manager when the staff shows not willing to help! No number is provided to call to canceled the stay! The room temperature went to 83 degree and continue to rise! We did not stay! We need a refund for that night!
3 out of 5
Recommended
for Everyone
by A verified traveller from arizona

Passable, cute little place

Posted 30-Jul-2014
Pros: Location, easy parking, comfortable room
Cons: Mattresses and fridge
Location: Near downtown San Jose
It wasn't bad. Decor is nice and the room is fairly comfortable. Only issues were that the mattresses are sliding off the frame and I couldn't fix it. The fridge didn't work and the shelving unit it was on was keeling over. Other than that, it's a fairly nice and pleasant place. I'd give it another shot.
1 out of 5
by feelin' stupid

How can you call this a 3-star hotel

Posted 26-May-2014
Pros: NOTHING
Cons: EVERYTHING - start with the room... it could use clean sheets, decent fixtures and clean bathtub
terrible job expedia. this has to be the worst 3 star hotel. i have stayed in 2 star hotels which were much better than this one. the hotel is very old and it shows. there were stains all over. the bedsheets were torn... honestly, i was close to calling you guys and asking for my money back.
2 out of 5
by A verified traveller

Needs a better effort to get our referral

Posted 26-May-2014
Pros: Convenient location for our needs
Cons: Attention to details - repairs, cleanliness, etc
Location: The Freeway was convenient to the hotel
Difficult to get into parking garage. A lot of little things needed seen to - such as a broken chair, chairs that needed mending, and cleaning, light fixtures that needed bulbs. In the lobby there were 6 used TV's that needed to be disposed of. They were there the whole time we were. Poor selection of food for breakfast and ran out of items. Never saw an attendant to offer help. The towels in our bathroom were either stained or just not clean. And there were holes in the wall.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 20-May-2014 on Hotels.com
2 out of 5
by A verified traveller

Decent location outdated hotel.

Posted 19-May-2014
Pros: Nothing
Cons: Beds, showers, furniture, paint and TV.
Bed was soft, TV was an antique. Room had odd odor. Sub par for the rating.