"Very nice hotel. Staff was friendly and helpful."
Convenient location, staff was super friendly. DoubleTree cookie is always a plus, and the staff was nice enough to give us extra. Room was nicely appointed. Fridge and microwave were a big plus. View was nice, we had a balcony - unexpected and appreciated. We liked the fact that there were two sinks - one inside and one right outside the bathroom - made it super easy to allow two people to get ready at the same time. The room felt clean, which was important. Many times, things can look clean, but don't really feel that way. This actually felt like it was clean. The overall experience was great.
Rooms a little old and heater/ac is noisy. People were nice and the food was good. The pool and gardens were real nice and relaxing. Bar closed at 10pm, we wanted to get a drink after concert, but oh well.
Staff was good. Had a checkin that didn't show up on their system. I showed them my email confirmation and they processed me through anyway while they waited for Expedia confirmation. Good night clerk knew customer service.
I arrived at night and they didn't have a room ready till the next 30 minutes. To make up for this they gave me $50 credit to use in the hotel services.
After this everything went smoothly and I really like that the cooler has a lot of beverages of my taste.
The room and bathroom were pretty spacious.
I will stay again for sure.
Our room was very spacious. The property is currently undergoing renovations, and to clear the mid century design needs an overhaul. I would definitely stay here again as the staff were very helpful and it's within walking distance to restaurants.
Basking in 300 sunny days a year, San Jose offers stylish, old-time streetscapes in its lively downtown historic district. Its vibrant arts scene explores the innovative and the traditional with galleries, museums, public works, and performances. Indie-film lovers flock to its Cinequest Film Festival each year. For shopping, visit Japantown; Santana Row mall; and Valley Fair, home to 366 stores.
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