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Reviews of Radisson San Jose-Costa Rica

4 out of 5
Radisson San Jose-Costa Rica
Calle Central y Tercera Av. 15, Calle Blancos, San Francisco, San Jose

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1003 reviews" "
Rating 8 - Good. 272 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 43 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay!
Stayed 1 night in Apr 2024

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on 23 Apr 2024
Dear Outlaw,We really sorry, if your stay was not what you expected, it will be a pleasure if you tell us more about what we need to do better.

10/10 Excellent

Francesco Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , great hotel!
Stayed 7 nights in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on 22 Apr 2024
Dear Rafael, We really appreciate your comments, our staff work hard to bring you the best service possible. Thanks for being our guest! And hope to see you soon and make more experiences together.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on 23 Apr 2024
Dear Jose,Thanks for be our guest, we are glad to know that you enjoyed your stay.Hope to see you soon!

10/10 Excellent

Tanisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing hotel. The room was super clean and spacious .
Stayed 2 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Tanisha,Thank you so much for your review, our staff work very hard to make your room shine for you, hope to see you soon and give you an excellent stay.

8/10 Good

Joslyn

Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Joslyn,Thanks for be our guest, hope your visit to Costa Rica and our hotel was what you expected.See you soon.

8/10 Good

collette

Travelled with family
Infrastructure needs some TLC. Facility also needs to provide other amenities such as massage, yoga, etc.
Stayed 3 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Collette,Thanks for your comments, we are actually working in upgrades to the building, hope to see you in the future and you can share your new experience.

8/10 Good

Joan

Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Supervisor de Servicio al Cliente on 18 Apr 2024
Estimado Joan,Muchas gracias por su visita, nos alegra saber que tuvo una buena experiencia en nuestro hotel, esperamos volver a contar con su presencia en un futuro.

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the environment lots of food option. The tour agency had lot of option for visiting
Stayed 7 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Alexandre,It is wonderful that you loved our property, we are committed to bringing your the best service and experiences in the City, hope you come back to our lovely country

6/10 Okay

JC

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property seemed old and in need of maintenance.
Stayed 2 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Rodriguez,Thanks for the feedback, we are actually working in some upgrades to bring a better service to all our guest, hope to see you in the future and changes your mine about the property.

10/10 Excellent

heying

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant service was very slow. The wait is 45 minutes to over an hour wait after making the order.
Stayed 7 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Heying,Really sorry the time that we make you wait for be attend and your food be served, this usually does not happend, but always is great look for what can we improve, we will absoluty see this situation.Thanks for be our guest and really happy that even with this situation you have a wonderful stay

10/10 Excellent

Rein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty streets around the property
Stayed 3 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Rein, Thank you so much for your review, some situations are out of hands some times, but we are working to avoid this kind of situation that can make our guests feel uncomfortable.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Would have preferred closer proximity to downtown. Preferably walking distance to city center
Stayed 14 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Dennis,Thanks for your comments, may we are not a walking distance, but for sure we always will do our best to be the hotel that you deserve with the best service possible and makeing you feel like home.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inside the hotel was good. We felt safe and the staff was super friendly. To go on excursions was inconvenient. Most of the activities we wanted to do were an hour away.
Stayed 4 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Pamela,Thanks for your review, we are glad to know that you liked our property and our service.Hope for your next stay will be more thing to do in the city, we are in the heart of the country, so we are an excellent options if you want to do a round trip in Costa Rica, our concierge can you help you with the best information about what to do.Thanks for be our guest.

8/10 Good

arthur

Travelled with partner
Very nice property
Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Arthur,Thank you so much for your comment, we are glad to know that you enjoyed your stay.

8/10 Good

rodney

Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Rodney,Thanks for stayed with us and your review, we work hard to make your stay and incredible experience.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. They accommodated us nicely. Even gave us a room upgrade!
Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Jamie,For us always will be our priority to make our guest feel comfortable, thanks for trust in our service to make you feel like home in a warmful space

10/10 Excellent

Walker

Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Walker, We really appreciate be your stay hotel in San José, thank you for the opportunity of be your lodging place in Costa Rica, we are glad to know that you have a wonderful stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was above my expectations.
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Mike,It is wonderful read this kind of reviews, thank you for share it. We do our best for our guest always giving the kind of service that you deserve, thanks for be our guest and hope to see you in the future.

10/10 Excellent

manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff Great athsmlsfere Friendly
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Manuel,Really appreciate your comments, we work hard to bring you an excellent service and make you feel like home, our staff is here to help you in anything that you need.

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice attentive Staff. Spacious rooms . Sprawling resort. Not your Massive hotel chain resort , but it was great. Like staying in a 1980's style central American hotel. Now if only they soundproofed hotel bedroom DOORS and a corridor rolling carpet ,it would be excellent.
Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Jonathan,Thank you so much for your feedback and comments, our property have a lot experience and it is well conserved for all the effort our staff we are happy that you aprecciate that, we take note of your excellent tips.Hope to see you in the future to make more experiences together.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Radisson is gorgeoys! Our room was excellent...altho the carpet looked old and stained. Nice shower too!
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Wendy,Your review make us feel proud of the work what we done, thank you so much for be our guest, we do our best to bring every guest the best stay possible in a clean, secure and warmful hotel. We are working in some upgrades and we know you will love even more our property.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and update. All staff were super helpful and spoke English.
Stayed 1 night in Feb 2024

10/10 Excellent

Maryam

Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Maryam,Thanks for stayed with us, we are happy seeing that you had a wonderful stay.We really appreciate as a guest

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel, however, it is a bit big and looks like a maze inside. You can get easily lost finding your room or your way out. I definitely loved the pool. I was upgraded to a suite, however, there was no fridge in the room. This should be a standard.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and pleasant staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Yashen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , easy check in and out, first time in Costa Rica and ready to return
Stayed 4 nights in Jan 2024

6/10 Okay

ayan

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Ramses Cerdas - Customer Service Supervisor on 18 Apr 2024
Dear Richard,Really aprecciate the time took to fill the survey, for us is important know what our guest think about the service and the hotel and make us happy know that our guest have an excellent stay like you did.

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Jan 2024

8/10 Good

Diana, Stone Mountain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty hotel, staff was helpful. Breakfast was plentiful and tasty. The only minus was that it was a long walk to our room.
Stayed 1 night in Jan 2024

10/10 Excellent

Mohamad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jo-Ann, Sherwood Park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice layout!
Stayed 1 night in Jan 2024

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ring missing, not a good outcome
The hotel was great right up to when we inadvertently left a small silver ring on the bathroom counter and did not put it in the safe with the other valuables. Our overlook, when we returned late afternoon the ring was missing after the room cleaning. Just because it was left out, it should not have been missing. When brought this to the management’s attention, they basically blamed us for not putting it in the safe with the other valuables and said they would check into it with security and their camera system and email us. 5 days, nothing. Very disappointed in the fact that the ring is missing and management’s response 👎.
Stayed 2 nights in Jan 2024

6/10 Okay

ayan

Stayed 2 nights in Jan 2024

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and large room. Good restaurant. Nice courtyard with pool. Live music in courtyard in evening.
Stayed 1 night in Jan 2024

10/10 Excellent

Sanjay

Stayed 1 night in Jan 2024

8/10 Good

laura

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
It was great breakfast and stuff was super nice
Stayed 1 night in Jan 2024
Response from Meryen on 18 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

10/10 Excellent

Mohamad

Response from Meryen on 18 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

10/10 Excellent

bigpeach1

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

2/10 Terrible

Eric

Stayed 2 nights in Dec 2023

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

6/10 Okay

John

Stayed 2 nights in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

10/10 Excellent

Kenneth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing front desk staff, and the hotel amenities are very cute. Totally recommend for families and couples getaways
Stayed 1 night in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

10/10 Excellent

daniel

Stayed 2 nights in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Radisson SJO
Big rooms, always clean, great service good breakfast. What more could you ask for
Stayed 1 night in Jan 2024
Response from Meryen on 17 Jan 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.

8/10 Good

Gurdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and buffet breakfast was amazing, as were all the staff. Only critique was that the doors need SOUND-PROOFING. Impossible to close door without it slamming and disrupting other guests. I was woken up multiple times at night due to this.
Stayed 6 nights in Dec 2023
Response from Meryen on 10 Jan 2024
Thank you for taking the time to write a review. We always desire for our valued guest's experience to be exceptional and we apologize for any inconvenience this may have caused you. Your feedback is highly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to make a more favorable impression in the future.