TThank you for the review, Mr. Patrick. Our policy regarding visitors was set in place to ensure a secure and pleasant atmosphere for all our guests and staff. This is why we state it on our website, our reservation confirmation, and at check-in. Guests that prefer an establishment that does not have such a security measure are offered a complete refund, assistance with finding a suitable option, and even transportation to their selected lodging arrangement within San José.We respect everyone’s preferences but have decided to cater to those who prefer a safer, calmer, and cozier environment. We understand that we cannot meet the wishes and expectations of every traveler, as they are not always compatible with those of other travelers. That is why we offer full refunds and assistance so those who prefer another environment can find the right place and enjoy their stay while allowing others to enjoy theirs too.I hope you enjoy your visit to San José, and greatly appreciate your kind words about the hotel and our staff.

Thank you very much for your review and comment. These type of issues can occur sometimes, and it is very important to let the staff know as soon as they do. Our front desk is open 24/7, and there is always a manager on duty. Now that we have been made aware, we will resolve the issue immediately. We also provide non-slip mats and safety handles in every shower, just in case. Happy holidays!