Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2015
Perfect location in the city. Clean hotel but the room is quite small.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Carolina

Nice with great staff

Posted 08-Jan-2015
Wonderful staff and a super location Not too fancy but clean and welcoming Fabulous breakfast
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal, Canada

Parfait en tous points

Posted 07-Jan-2015
Excellent hôtel. Bien positionné au cœur de la vie active de la capitale. Sur la rue pietonne. Excellent pour les voyageurs sans auto. Service impeccable, grandes chambres, petit déjeuner diversifié en salle à manger, petit dejeuner pour emporter lorsque le vol est aux aurores....
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jan-2015
Beds were very comfortable and the bathroom was clean and spacious. Nice location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel

Posted 06-Jan-2015
Pros: Everything, you cannot go wrong here from location, to the room and overall ambiance and decor of the hotel.
Cons: I am still in awe of how wonderful our time here was. This hotel went beyond our expectations.
Location: The location is excellent you are literally in the heart of the city.
This is an excellent hotel. It is in the heart of the city literally steps away from all the most amazing sites and experiences San Jose has to offer. The suites are amazing and totally worth the cost. The rooms are clean, very spacious, well decorated, and the Jacuzzi is so big two can comfortably fit together to enjoy the relaxing massage offered also the hot water is really hot with great pressure to boot. The staff is friendly and they go out of their way to make you feel welcomed and to fulfill your every request. I love that the hotel is beautiful but if you want to go out and explore you never need a cab as everything from food and fun to art and museums are all within easy walking distance. Our time here was just excellent.
3 out of 5
by A verified travellerfrom Colorado

OK place for one night.

Posted 05-Jan-2015
Pros: The breakfast
Cons: Customer service
Location: We were only there one night
I can't imaging finding the hotel at night as a visitor. The attendant was not terribly friendly or helpful. The room was OK. The breakfast was amazing.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

Just Average.

Posted 30-Dec-2014
Pros: location
Cons: need to provide in-room coffee maker.
Location: It is on the pedestrian street downtown between Mercado Central and Mercado de Artesania.
The hotel is just average. There are few room amenities. I’d really like to have a coffee maker - even a micro-frig. The current construction is very noisy and dusty all day. The location is great if you need to be downtown.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Friendly staff, nice location, clean

Posted 28-Dec-2014
We booked a standard room but they didn't have it so they have a studio room completely free!! The room was awesome. Staff were friendly. Very good selection for breakfast.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida.

Nice hotel in the city center.

Posted 11-Dec-2014
Centrally located. Clean. Overall good hotel. At the the moment some annoying construction is going on.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Nov-2014
The hotel staff was incredibly helpful and courteous.