Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Tx

Nice hotel close to downtown

Posted 11-Jul-2015
The hotel staff was very welcoming and helpful. The breakfast evry morning offered a variety of items including the option to have your eggs cooked your way. The free wi-fi was great to have especially since we had a free way to communicate back home.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel by the soccer stadium

Posted 10-Jul-2015
The hotel concierge was amazing!. good help to us on our first trip to san jose
2 out of 5
by A verified traveller

Noisy hotel

Posted 05-Jul-2015
Having a zumba dance party on saturday am? Give me a break! Guests are priority to rest and not rest and dance, or breakfast and dance, that was not nice.
3 out of 5
Recommended
for Everyone
by A verified traveller

One night stay!

Posted 05-Jul-2015
Pros: Free airport shuttle.
Cons: Put enough towels in the room.
Location: Market was great.
Quick stay that offered a free shuttle to the airport, which was great. Had booked 4 rooms with 3 occupants in each. Gave only two towels per room. A little walk to the market and restaurants, but overall nice stay with a great breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jul-2015
部屋の設備も特に問題なかったです。朝食サービスが良かったです。スタッフも親切に対応してくれました。また利用したいです。
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Posted 02-Jul-2015
It's ok. The Hotel is close to the nice park but no swimming pool.
4 out of 5
Recommended
for Everyone
by A verified traveller

hotel muy limpio y tranquilo

Posted 08-Jun-2015
Pros: Limpieza y tranquilidad cerca de todo
Cons: Personal un poco mas amable , sobre todo los del bar
Hotel con buena ubicación y excelentes instalaciones les falta solo una alberca..
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-May-2015
Lady at the front desk had difficulty smiling. Diego at the bar and Javier the doorman were great. The breakfast was not great. Overall ok for the price.
5 out of 5
Recommended
for Couples
by A verified traveller from San Salvador.

Great Stay

Posted 27-May-2015
Pros: The environment.
Cons: Anything
Location: Sabana Park and San Jose downtown.
It was wonderful the breakfast service and great people skills from the hosts.
5 out of 5
Recommended
for Everyone
by A verified traveller from santo domingo, rep. dom.

Older, well maintained hotel

Posted 20-May-2015
Pros: The staff!
Cons: People arguing outside around 4am 1 time. Maybe a job for security.
Location: Costa Rican Museum of Art, nice park, On bus route, and bank very close by.
If customer service is important to you, you'll be very happy here. All of the staff went above and beyond my expectations to help me. The restaurant staff, the front desk staff, the housekeeping staff, the bell hop staff...everyone was extremely gracious and helpful! Although the hotel is a bit older it has been really well maintained.our room was super clean and comfortable. I liked that it's in walking distance of a major park, the stadium and the Costa Rican Museum of art as well as easy access to the bus routes. Thank you Hotel Palma Real for making my stay so easy!