Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom santo domingo, rep. dom.

Older, well maintained hotel

Posted 20-May-2015
Pros: The staff!
Cons: People arguing outside around 4am 1 time. Maybe a job for security.
Location: Costa Rican Museum of Art, nice park, On bus route, and bank very close by.
If customer service is important to you, you'll be very happy here. All of the staff went above and beyond my expectations to help me. The restaurant staff, the front desk staff, the housekeeping staff, the bell hop staff...everyone was extremely gracious and helpful! Although the hotel is a bit older it has been really well maintained.our room was super clean and comfortable. I liked that it's in walking distance of a major park, the stadium and the Costa Rican Museum of art as well as easy access to the bus routes. Thank you Hotel Palma Real for making my stay so easy!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom DC

Nice hotel in San Jose

Posted 20-Apr-2015
Pros: The staff, and the casino.
Cons: Nothing
Location: Close to many restaurants, between downtown San Jose and Ezcazu.
Good staff, nice hotel, very good location. A decent gym on the top floor and a good free breakfast is provided.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Pros: Location, the management, prices, value, food.
Excellent management by Mr. Carlos Ruiz! The front desk staff was most helpful and courteous as was the concierge: they recommended excellent places to dine and visit as well as great drivers who where most kind in giving recommendations and making themselves available to take you and pick you up from business meetings.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami, FL

Very nice and at a great price!

Posted 10-Apr-2015
The rooms were lovely and comfortable. Price included a tasty buffet breakfast. We got a great deal though Expedia that saved us about $100 per night! So at those prices it was a great deal!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom san jose costa rica

Nice hotel near to the city

Posted 30-Mar-2015
No parking area so you have put your car on the street. For me it looks not safety
4 out of 5
Recommended
for Personal Event
by Dan

This traveller left a rating score only Posted 16-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Business Travellers
by Vladimirfrom Guatemala

Great place to stay!!

Posted 21-Jan-2015 on Hotels.com
Everything was great. Employees was very kind. The room was clean.
Comment from Hotel Management
02-May-2015 by C Ruiz, Hotel Management
Der Mr Vladimir Thans for your review hope to serve you in the near future Les esperamos Carlos Ruiz GM
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 20-Jan-2015
Pros: easy to come and go
Cons: breakfast meals needs more items or food
I enjoyed the stay at the hotel. Everyone is very friendly and nice.
5 out of 5
Recommended
for Couples
by Cynthiafrom Quepos

excelente

Posted 17-Jan-2015 on Hotels.com
Mi estadía fue por salud, la ubicación fue excelente sin ruido, el personal muy amable, en general la pase bien sin queja alguna.
Comment from Hotel Management
02-May-2015 by C Ruiz, Hotel Management
Estimada D Cynthia Nos alegra su comentario y que su estadia fuese satisfactoria Esperamos poder servirle de nuevo Gracias Carlos Ruiz GM
3 out of 5
Recommended
for Business Travellers
by Rufinofrom NICARAGUA

ES BASTANTE COMODO, EL PERSONAL ES ATENTO

Posted 03-Jan-2015 on Hotels.com
ME FUE BIEN, PARO SE SIENTE QUE INTENTAN MEJORAR, ESPEREMOS QUE ASÍ SEA, YO LO UTILIZO CON FRECUENCIA
Comment from Hotel Management
02-May-2015 by C Ruiz, Hotel Management
Muchas gracias por su comentario estimado Sr Rufino Le comento que estamos en un proceso de refrescamiento de todas las áreas y esperamos que en su próxima visita pueda ser testigo de las mejoras Mil gracias Carlos Ruiz GM