Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati, Ohio

Great place for easy access to San Jose Airport

Posted 27-Jul-2014
Pros: Proximity the the airport was my first choice; decent restaurant, pleasant staff.
This was my second visit to the hotel. It was a recommendation from Expedia for close airport proximity. It is an older hotel, with comfortable rooms and a pleasant staff, who go out of their way to ensure a nice stay. If you stay walk up to the gym on the 5th floor and out on the rooftop patio, great view of the mountains.
2 out of 5
by A verified traveller from NM

Dirty

Posted 11-Jul-2014
Cons: transportantion to the airport anytime the client request it and all about the maintain
My room was dirty it looks like no body clean it after the last person. The restroom had "pubic " hair around, the bath curtain had dirt all around in the down border and the entire bathroom smell to urine.. the bed cover was not clean I could see the dust or dirt on top I arrived late around 7 pm and i was so tired for this reason I could changed hotel I took a taxi to the airport because I should request the transportation 48 hours what I was no able to do, anyway.. for the price should have transportation any moment the client request it. I won't recommend this hotel for the almost 100 dollars I pay there are many more close to the airport and cheaper.. Big mistake I did
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jul-2014
Cons: Get the Air condition fix on some of the room. The room I had was a suite and the A/C did not work good at all.
Location: Good eating restaurant
I really like the staff they were very helpful. Enjoyed the bartender, was a delight to have him serve us. Very friendly....
5 out of 5
Recommended
for Everyone
by A verified traveller from Huntington Beach, CA

Outstanding customer service!

Posted 27-Jun-2014
We stayed at this hotel the night before we flew home after a vacation in Costa Rica. The two guys at the front desk were very helpful - helping us find a place to eat in the evening, locating a grocery store, and arranging a wake up call and early (4am!) transportation to the airport - including breakfast boxes! The room was very nice, and the wake up call and ride to the airport were prompt the next morning. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by Flory

Great casino hotel

Posted 14-Jun-2014
It is locate next to La Sabana, a mile square park, restaurants, downtown San Jose, and offers complimentary breakfast and hotel transportation. Loved it.
5 out of 5
Recommended
for Everyone
by sherri

Enjoyed

Posted 22-May-2014
We really enjoyed our stay and the breakfast is great
5 out of 5
Recommended
for Everyone
by Greg from Tavernier FL

Great little hotel

Posted 08-May-2014
Jose and Javier!!!!! These guys make the place. Will deffinately be staying here my next trip.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location near park, restaurants, taxis, buses

Posted 17-Apr-2014
The hotel was nice, though a little worn, restaurant average, I ate out;, good irestaurants nearby; room was nice, good beds, good shower, view, could've been a little cleaner (bathroom floor); I was happy with the hotel, though it wasn't as nice as the pictures.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful time and the staff was very courteous

Posted 24-Mar-2014
Pros: Area... and quiet
Cons: Buffet variety
Even thought I was there for a Funeral, the staff was there at all times when I needed something.
4 out of 5
Recommended
for Everyone
by Tim from Dallas

Hotel Palma

Posted 22-Mar-2014
Pros: Staff and location
Cons: Didn't like the view from the windows of my room. Stayed there two different times, both times just had view of a tin roof in the courtyard.
Stayed here twice in March. Good clean hotel but is definitely not luxury. Hotel staff was very helpful and polite. Room views were bad.