Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

The best staff

Posted 09-Sep-2014
Pros: Thee concierges, Javier and Jose, were awesome!!
Cons: Room furnishings
This hotel is conveniently located near the stadium and other attractions. It was in dire need of refurbishing but the concierge, front desk staff, room service and housekeeping were all excellent.
3 out of 5
Recommended
for Everyone
by A verified traveller from Santa clara, Ca

Good value for what you got.

Posted 08-Sep-2014
For the price it was good. It looked like a modern hotel from the pictures, but the inside was a bit typical for the are. Good, but nothing special. I would recoend for a nice and clean place to sleep. The small casino attached, was OK. It was as expected. For the price, it was good.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Great value & location!

Posted 26-Aug-2014
Pros: Location, value for money, wonderful people!
Cons: The linens are getting a bit tired - but then so am I!
Location: One block from huge park - outdoor activities (soccer, american football, jogging, biking etc); $ 3 cab ride to pedestrian mall downtown with museums!
My husband and I stayed at the Palma Real for 9 days in August. He was competing in the North, Central, and Caribbean World Masters Championship at the National Stadium in San Jose. The location of the hotel was perfect - a 10 minute walk and we were at the stadium! As for the hotel itself - it was lovely - had everything we needed! And the staff - well, they were fantastic! From Javier, the concierge, to Juan & Sebastion on reception - and everyone else - we could not have asked for nicer, more helpful, caring people! Our room was perfect - we were facing the inner courtyard so it was quiet and we had a lovely view! The hotel has a small lobby bar, a restaurant (breakfast was very good), a pretty well equipped gym, free internet access (and access to two computers) and a small casino. We do not tend to gamble BUT the drinks and food in the casino were excellent - especially the prices! Much much cheaper than the restaurant! Would we stay there again - absolutely! PS do take in a couple of excursions - ask Javier - he will set you up!
2 out of 5
Recommended
for Everyone
by A verified traveller from miami

Too much noise

Posted 16-Aug-2014
The shower was not clean and was not clean during my stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cincinnati, Ohio

Great place for easy access to San Jose Airport

Posted 27-Jul-2014
Pros: Proximity the the airport was my first choice; decent restaurant, pleasant staff.
This was my second visit to the hotel. It was a recommendation from Expedia for close airport proximity. It is an older hotel, with comfortable rooms and a pleasant staff, who go out of their way to ensure a nice stay. If you stay walk up to the gym on the 5th floor and out on the rooftop patio, great view of the mountains.
2 out of 5
by A verified traveller from NM

Dirty

Posted 11-Jul-2014
Cons: transportantion to the airport anytime the client request it and all about the maintain
My room was dirty it looks like no body clean it after the last person. The restroom had "pubic " hair around, the bath curtain had dirt all around in the down border and the entire bathroom smell to urine.. the bed cover was not clean I could see the dust or dirt on top I arrived late around 7 pm and i was so tired for this reason I could changed hotel I took a taxi to the airport because I should request the transportation 48 hours what I was no able to do, anyway.. for the price should have transportation any moment the client request it. I won't recommend this hotel for the almost 100 dollars I pay there are many more close to the airport and cheaper.. Big mistake I did
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Jul-2014
Cons: Get the Air condition fix on some of the room. The room I had was a suite and the A/C did not work good at all.
Location: Good eating restaurant
I really like the staff they were very helpful. Enjoyed the bartender, was a delight to have him serve us. Very friendly....
5 out of 5
Recommended
for Everyone
by A verified traveller from Huntington Beach, CA

Outstanding customer service!

Posted 27-Jun-2014
We stayed at this hotel the night before we flew home after a vacation in Costa Rica. The two guys at the front desk were very helpful - helping us find a place to eat in the evening, locating a grocery store, and arranging a wake up call and early (4am!) transportation to the airport - including breakfast boxes! The room was very nice, and the wake up call and ride to the airport were prompt the next morning. I would definitely stay here again.
3 out of 5
Recommended
for Business Travellers
by pberski from Las Vegas

Posted 16-Jun-2014 on Hotels.com
it was very nice except people out late in the courtyard and were very loud till 1:30am, was unable to sleep
5 out of 5
Recommended
for Everyone
by Flory

Great casino hotel

Posted 14-Jun-2014
It is locate next to La Sabana, a mile square park, restaurants, downtown San Jose, and offers complimentary breakfast and hotel transportation. Loved it.