Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Maine

Great place to eat too!

Posted 17-Nov-2014
Pros: How different every part of the hotel is. The building is so beautiful.
Location: The hotel is a stand-out in a very uninteresting section of the city.
We had the most amazing meal here as well as a very nice stay here. Very unique. If I need to say in San Jose again, this is where we would say. It was worth the splurge.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, ma

The gem of San Jose

Posted 16-Nov-2014
Pros: The rooms, friendly staff, food, secure entrance and self parking.
Cons: I did not get the sense that there was a full time concierge, however all the hotel staff were friendly and helpful.
Location: The location is a bit sketchy but so was most of San Jose. We enjoyed the National Museum.
As you drive to the hotel you get a feeling that you are in the wrong neighborhood. The immediate surroundings are not a place you would think to take a stroll in. However once you arrive the hotel itself has a grand old hotel feel, the staff is excellent and welcoming many of which speak English well. There is parking if you have a rental car and the hotel has 24 hour security watching the entrance and Parking area. The rooms are a comfortable size and have a bed and breakfast feel, they often overlook or are attached to small gardens. The restaurant and bar at the hotel are top notch, the food and service is excellent... I had the duck breast our first meal there and was duly impressed. While I did particularly enjoy the city of San Jose if you have to stay these you will love this hotel and restaurant.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Posted 09-Nov-2014
Very charming hotel. The restaurant is AMAZING! The staff was great, very helpfull in setting up transport and anything else we needed. Rooms were very nice, clean and comfortable. Only complaint if you can call it on is the beds are a little smaller than we like, but we are used to sleeping in a king. Overall great experience and would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Excellent hotel with fine dining restaurant

Posted 20-Sep-2014
We had such a nice experience at Hotel Grano de Oro. The entire staff went out of their way to be helpful. I believe there was also always someone on hand at the front desk who spoke English fluently. For our first night in a Spanish speaking country, this was such a big help! The rooms were very clean, and the restaurant was delightful. Would not hesitate a second to stay there again.
Comment from Hotel Management
02-Oct-2014 by Marco Montoya Manager, Hotel Management
thank you very much for the nice comments, I'm glad that you enjoyed your stay, and hope to see you next time you come to San José!
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, good restaurant

Posted 18-Sep-2014
Service and staff was great. Rooms and floors need upgrade. Old furniture.
Comment from Hotel Management
02-Oct-2014 by Marco Montoya Manager, Hotel Management
thank you for your comment. Our hotel has been in operation for almost 23 years, but the original house was a Tropical Victorian mansion (about 115 years old). We have remodeled the building and the rooms in such a way that we are able to provide all the comfort expected at a fine hotel, and yet keep the charm of the old house. We realized that some of the rooms are somewhat small, but this is no different as many other mansions that have been restored to become a hotel, I'm talking about average home bedrooms. Also every year during our low season we take a week or two to work in each room, so this is something we are doing right now, taking all the precautions so none of our guests notice the work or get disturbed because of it. Again thank you very much for your comments!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ny NY

fabulous boutique hotel

Posted 07-Sep-2014
Pros: It was beautiful outside courtyard that the restaraunt opens up to. The food was unbelievable. Presentation and taste wonderful.
Cons: nothing
Location: Didn't get out went straight to airport next day.
We were greeted with a cocktail. Room was lovely. Staff attentive and helpful.
Comment from Hotel Management
03-Oct-2014 by Marco Montoya Manager, Hotel Management
Hello! Thank you very much for staying with us and for the nice comments. I hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles

Posted 31-Aug-2014
excellent staff, good restaurant, room is little bit small though
Comment from Hotel Management
03-Oct-2014 by Marco Montoya Manager, Hotel Management
Hello! Thank you for your feedback, I'm glad you enjoyed the service and our restaurant. We have different room categories, and the size of our rooms are no different that a regular home size bedroom, since our hotel used to be a Tropical Victorian mansion. Thank you and we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles ca

Great honeymoon stay

Posted 22-Aug-2014
Hotel is awesome and the fancy restaurant top notch. The staff was very helpful nothing but praise for this hotel. If I were to return to Costa Rica this would be my accommodation again
Comment from Hotel Management
03-Oct-2014 by Marco Montoya Manager, Hotel Management
Hello! Thank you very much for your nice comments, I'm glad you enjoyed your stay and the restaurant, thank you for staying with us during your honeymoon, and we hope to see you again when you come to Costa Rica to celebrate your wedding anniversary!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom houston

Best hotel in downtown San Jose

Posted 16-Aug-2014
This is the best hotel in the area. Very nicely redone. Rooms are small as are bathrooms.
Comment from Hotel Management
03-Oct-2014 by Marco Montoya Manager, Hotel Management
Thank you for your feedback. Our hotel used to be a Tropical Victorian mansion, a few of the original bedrooms of the house are rather small, but not smaller than a regular home bedroom. Thank you!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom san antonio, tx

Amazing

Posted 15-Aug-2014
It was unlike anywhere I've ever stayed. A beautiful blend of old and new. Plants and gardens everywhere :)
Comment from Hotel Management
03-Oct-2014 by Marco Montoya Manager, Hotel Management
Hola! Thank you for your comments, I'm very happy you think we are an amazing hotel, the beautiful old architecture combined with all the comfort of a modern hotel, and eventhough our property is not very big, we have gardens in varios areas of the hotel, terrace and atriums with plants, and even the two mango trees on the back garden that attract some many birds! We hope to see you again on your next trip to Costa Rica.