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TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsProperty Amenities
Rooms
Hotel City One offers 48 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided.
Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include ceiling fans and windows that open. Irons/ironing boards, hair dryers, and wake-up calls can be requested. Housekeeping is provided daily.
Room Amenities
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Showing 1 - 10 results (of 0)
“Not what I expected”
Good: Breakfast of juice, toast, fruit and coffee was great. Room was always clean. Staff was very polite; I did speak Spanish. Close to several markets Staff were helpful in arranging a taxi for my departure Near several bus stations Bad: Internet was not working the whole week I was there. Staff locked the front door so I had to knock and wait to get in. No one told me to turn on the electrical switch to make hot water for the shower so I had cold showers until I complained. The lights in the room were not bright enough; I had to move to a window to see. Neighborhood was rough, "The Red Zone" Room was expensive compared with other rooms
“Disappointed”
The hotel is in a bad area of San Jose (the red light district). The desk clerks advised me not to walk alone at night. The clerks (exception one gentleman who works at night) are uninformed and not helpful. My room was spartan at best - however very clean (as was the rest of the hotel, kudos to housekeeping). Mattress and bed pillows were "paper thin" and sleeping was uncomfortable. The room safe costs extra to use! A/C unit was good. Room lighting is very poor, difficult to shave. One morning there was no hot water. Corridors & room floors are tiled and I could hear people walking and rolling their luggage at all hours. The restaurant & bar on the 4th floor has a great view and is where the comp breakfast takes place. Offerings - bread that could be toasted (the toaster mechanism doesn't work easily), juice, coffee and some cubed fruit. I wanted to order eggs and bacon - couldn't. I was told by staff, that a new menu was being prepared and nothing else was available other than cheese burgers, fries, & chicken sandwiches. The bar is poorly stocked & there is no complimentary happy-hour as advertised. I wouldn't say my experience at City One was awful, but it was memorable. I doubt that I will stay there again. Next time I'll pay a little more for a better location and service experience.
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The closest major airports to Hotel City One are:
San Jose (SYQ-Tobias Bolaños Intl.) - 6.9 km / 4.3 mi
San Jose (SJO-Juan Santamaria Intl.) - 15.3 km / 9.5 mi
The preferred airport for Hotel City One is San Jose (SJO-Juan Santamaria Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
