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Reviews of Hotel Aeropuerto

3 out of 5
Hotel Aeropuerto
4 km west of SJO International Airport, San Antonio, Alajuela

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ariel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice! Everything is very clean. Strongly recommend this hotel, it was great
Stayed 1 night in Mar 2024
Response from marbeth Alvarado on 6 Apr 2024
Thank you for staying with Hotel Aeropuerto. Very happy that your experience with us was good.Thank you for your time and leaving us a comment

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Gema on 2 Apr 2024
Thank you for your preference, we look forward to seeing you again!

2/10 Terrible

Dr. Lorne

Travelled with group
Disliked: Staff & service
When we arrived at the hotel, I was up sold to a higher grade room, which I willingly agreed to and paid for. At 7:30 the next morning, I received a call saying: I was being transferred to another room, the upgrade should not have been offered as they had a prior reservation for the room I was in, and I had to be out by 10:00. They did say they would not charge for the one night upgrade; however, they would not send a bellhop to pick up the luggage and the only compensation was the offer of a cheap drink in the adjacent bar.
Stayed 1 night in Mar 2024
Response from Gema on 28 Mar 2024
Hello, you left the comment at the wrong hotel, you left our hotel at 4:30am, other than that we don't do what you mention.

10/10 Excellent

dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Cheryl Bogantes on 25 Mar 2024
Thank you so much for sharing your comment with us, we really appreciate it.

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, traditional, nice little outdoor pool, lovely authentic breakfast, convenient location for a quick stay when transferring to and from airport. They come pick you up any time your flight arrives, a nice service when visiting a country for the first time and not knowing what to expect upon arrival.
Stayed 1 night in Mar 2024
Response from Cheryl Bogantes on 25 Mar 2024
It is very rewarding to know that you enjoyed your time here.We hope to have you back sometime soon!!

8/10 Good

John

Liked: Amenities
It is very old but very clean and the food was outstanding. I had a garden salad yesterday and it literally is the best garden salad I've ever eaten in my entire life and that's 70 years if I ever go back to Costa Rica I will definitely stay there.
Stayed 1 night in Mar 2024
Response from Cheryl Bogantes on 21 Mar 2024
Hello John. Thank you so much for sharing your comment with us, we really appreciate it.It is very rewarding to know that you enjoyed your time here.We hope to have you back sometime soon!!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to airport at 4am . There is a great restaurante .
Stayed 1 night in Mar 2024
Response from Cheryl Bogantes on 17 Mar 2024
Hello Teresa, hank you for sharing your comment.Have a nice day!

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from marbeth Alvarado on 12 Mar 2024
Thanks for your visit.We wait for you another time.Best regards

2/10 Terrible

Lee

Stayed 1 night in Mar 2024
Response from Gema on 26 Mar 2024
We don't understand the score if you didn't stay at our hotel even though the room was hold for you and the shuttle service was waiting for you.

10/10 Excellent

Jasmine

Stayed 1 night in Mar 2024
Response from Cheryl Bogantes on 23 Mar 2024
Thank you so much for sharing your comment with us, we really appreciate it.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, good food, just a little expensive for what you get.
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 3 Mar 2024
Hello Carol. Thank you for taking a minute of your time to share your feedback, we really apreciate it!

8/10 Good

William

Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 21 Mar 2024
Thank you so much for sharing your comment with us, we really appreciate it.

10/10 Excellent

Amber J

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the price and convenience.
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 26 Feb 2024
Thank for your comment! we really apreciate it.Have a nice week!

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They picked us up at the airport very late at night with no trouble, waiting with a sign. The breakfast was tasty.
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 28 Feb 2024
Thank you for sharing your comment with us!Have a nice day!

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 21 Mar 2024
Thank you for sharing your feedback with us!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean but dated. Staff was very nice and though it was tucked back and attempted to be private it was near a busy and loud roadway. It was however very close and convenient to the San Jose Airport.
Stayed 1 night in Feb 2024
Response from marbeth Alvarado on 23 Feb 2024
Thank you for your time and leaving us a comment, , we hope to see you again!

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 23 Feb 2024
Hello Al.Thank you for taking a minute to share your review with us.Have a nice day!

10/10 Excellent

MARISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 23 Feb 2024
Hello Marissa.Thank you so much for sharing your opinion, we really apreciate it!

4/10 Poor

Souganthika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are okay, not great. The property offers a 24 hour rickety shuttle to and from the airport, which is the only plus point. The breakfast was terrible. The flush tank takes forever to fill up and the bathtub took a solid 5 minutes to drain. The AC barely works and the lady (who I presume is the owner) at the restaurant is rude and racist.
Response from marbeth Alvarado on 21 Feb 2024
We are sorry to hear that you did not enjoy your stay with us. Thank you for your time and leaving us a comment.

8/10 Good

Gregory, Courtright

Good
Stayed 1 night in Feb 2024
Response from marbeth Alvarado on 21 Feb 2024
Thank you for staying with Hotel Aeropuerto

8/10 Good

luc

Liked: Cleanliness, staff & service
The restaurant adjacent to the hotel is really great.
Stayed 1 night in Feb 2024
Response from marbeth Alvarado on 19 Feb 2024
Thanks for your visit.We wait for you another time.Best regards

6/10 Okay

Linda

Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 19 Feb 2024
Thank you very much for your feedback.Have a nice day!

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok so I gave this five stars overall even though the individual categories weren’t five stars. We used this hotel because we arrived very late and didn’t want to drive to La Fortuna at night. We are a family of five. They met us at the airport with a private shuttle at midnight and brought us to the front desk of the hotel. The night manager was super nice and got us right into our room. We had three beds in there and didn’t need a second room which was awesome. The free breakfast was really great with rice and beans, eggs, cereal, fruit, toast, juice and coffee. They even called us a cab in the morning to take us to the car rental place. Would absolutely stay here again!
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 18 Feb 2024
Hello Molly! You cant imagine how rewarding it is for all of us here in Hotel Aeropuerto to read comments like yours. We feel so glad that you had a pleasant experience while you were here and hope you could come back soon.Have a nice evening!

10/10 Excellent

Amber J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were picked up at the airport by the hotel. The woman at check in was friendly and it was a very simple check-in process. Our room is nice. We had dinner at the restaurant off the lobby. It was very good. Its a great start to our stay
Stayed 1 night in Feb 2024
Response from marbeth Alvarado on 17 Feb 2024
Thank you for your time and leaving us a comment, we are glad to know that you liked your stay at our hotel, we hope to see you again!

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We atayed her the night before our flight. We arrived hot and tired. We had to ask for ice and it was grudgingly given. We sat out by the pool until the mosquitoes bothered us. The pool area was nice and had some chairs. We enjoyed being able to walk over to the attached brewery for dinner. The suttle in the early morning was waiting and wored out great.
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 16 Feb 2024
Hello Gary, thank you so much for taking a moment to share your opinion with us, it is really apreciate it.

8/10 Good

Ursula

Liked: Staff & service, property conditions & facilities
I have been coming here for years and it’s familiar and comfortable. The restaurant menu is limited but good.
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 16 Feb 2024
Hello Ursula! for us it is a pleasure to welcome you every time! thank you for your nice comment!

10/10 Excellent

Western, Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt the property was very close to the airport and also downtown San Jose. The staff were extremely helpful and the restaurant was riquisimo. We will absolutely stay here again...
Stayed 1 night in Feb 2024
Response from marbeth Alvarado on 14 Feb 2024
Thank you for your time and leaving us a comment, we are glad to know that you liked your stay at our hotel, we hope to see you again!

4/10 Poor

Rosa

Travelled with family and small children
Disliked: Staff & service
Shuttle services refuse to transport us.
Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 8 Feb 2024
Hello Rosa. We are sorry about the confusion with the shuttle service, but it was not at all that we refused to provide it. Theres a limited sitting in the van, thats why we ask all our guests to send their flight information on advance if they want to be picked up at the airport, so we can coordinate we the driver each shuttle. The driver didnt have your information, and he called the hotel to check on your reservation. Again, we are sorry you misunderstood the situation.

10/10 Excellent

Cynthia, Arvada

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
An oasis near the Juan Santamaria International Airport...quiet, clean, and so convenient to get to the airport for an early flight.
Stayed 1 night in Feb 2024
Response from marbeth Alvarado on 7 Feb 2024
Thanks for your visit.We wait for you another time.Best regards

10/10 Excellent

Western, Jerome

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Cheryl Bogantes on 4 Feb 2024
Hello Western, thank you so much for your rewiew

8/10 Good

Deborah, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and brewery attached to the property were both excellent - highly recommend the restaurant for dinner. Older hotel but well looked after and charming. A little noisy but we were only there for one night and we were delighted with the place.
Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 4 Feb 2024
Hello Deborah. Thank you so much for sharing your comment. We feel so glad that you really enjoyed your stay.Thank you and have a nice evening.

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All goos
Stayed 1 night in Jan 2024
Response from marbeth Alvarado on 30 Jan 2024
Thanks for your visit.We wait for you another time.Best regards

8/10 Good

Tom

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from marbeth Alvarado on 30 Jan 2024
Thanks for your visit.We wait for you another time.Best regards

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They picked us up at airport even after long flight delay. Great feeling to have someone waiting for you with your name on a board.
Stayed 1 night in Jan 2024
Response from marbeth Alvarado on 30 Jan 2024
Thanks for your visit.We wait for you another time.Best regards

10/10 Excellent

izetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first drive up we were like, oh, but once inside the hotel area we were very impressed. Brewery was very cool and food was amazing.
Stayed 1 night in Jan 2024
Response from marbeth Alvarado on 27 Jan 2024
Thank you for your time and leaving us a comment, we are glad to know that you liked your stay at our hotel, we hope to see you again!

6/10 Okay

Marcia

Travelled with family
Disliked: Cleanliness, amenities
Did not expect added charges which were not mentioned prey
Stayed 1 night in Jan 2024
Response from marbeth Alvarado on 27 Jan 2024
Thank you for staying with Hotel Aeropuerto

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 25 Jan 2024
Hello Lesley.Thank so much for sharing your review with us.have a nice day!

10/10 Excellent

Caitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in after a late night flight, they picked us up with their complimentary shuttle service at 1:00am and provided us with everything we needed including their kind answers to our questions.
Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 25 Jan 2024
Hello Caitlyn.We are so glad that you had a pleasant experience with us. We hope to welcome you again soon.Have a nice evening!

8/10 Good

Monica

Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 21 Mar 2024
Thank you for sharing your feedback with us!

10/10 Excellent

tammy

Stayed 1 night in Jan 2024
Response from Gema on 23 Jan 2024
Nos alegra saber que disfrutó de su estancia en nuestro hotel, ¡esperamos verle nuevamente!

8/10 Good

Iris

Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 9 Feb 2024
Hello Iris, thank you for sharing your review, we really value our guests comments.Have a nice evening!

8/10 Good

Elaine

Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 8 Feb 2024
Hello Elaine.Thank you for sharing your rewiew with us, we apreciate it.Have a nice evening.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice spot to cap off a great vacation in Costa Rica before our early morning flight. The staff was courteous, the grounds were gorgeous, the restaurant was excellent and the kombucha and craft beer at the restaurant were top notch. We’ll be back
Stayed 1 night in Jan 2024
Response from Gema on 18 Jan 2024
Hello Kim, we are glad that you enjoyed your stay at Hotel Aeropuerto, we look forward to seeing you again!

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 19 Jan 2024
Hello Tammy, thank you for sharing your feedback with us, it is really much apreciate.Have a nice day!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They made everything from airport shuttle pick up to checking in and out so easy!
Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 14 Jan 2024
Hello Alexis!We are so glad that you had a nice experience with us.Hope to welcome you again soon!

8/10 Good

David Leiva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from marbeth Alvarado on 12 Jan 2024
Gracias por hospedarse con Hotel Aeropuerto

10/10 Excellent

Jiangshuo

Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 12 Jan 2024
Hello Jiangshuo.Thank you so much for taking a minute to share your feedback with us, we really apreciate it!

10/10 Excellent

Gale

Stayed 1 night in Jan 2024
Response from Cheryl Bogantes on 12 Jan 2024
Hello Gale.Thank you for sharing your opinion with us.It makes us happy to know that you had a nice experience here.Have a nice evening.

10/10 Excellent

Connie

Stayed 1 night in Jan 2024
Response from Gema on 11 Jan 2024
Thank you for choosing Hotel Aeropuerto, we are glad that you enjoyed your stay, we look forward to seeing you again!

10/10 Excellent

Marie

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from marbeth Alvarado on 9 Jan 2024
Thank you for your time and leaving us a comment, we are glad to know that you liked your stay at our hotel, we hope to see you again!