Ratings based on 163 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom miami, fl

Best in Costa RIca for you $

Posted 10-Mar-2015
Pros: Everything
Location: centrally located close to airport
From greeting in Lobby area to reception, to room cleanliness , restaurant food ,room service, all were great they aim to please and go above and beyond to make sure your stay is a wonderfull one.
3 out of 5
Recommended
for Families
by A verified traveller

Decent.

Posted 06-Jan-2015 on Hotels.com
They should change AC-filters.
5 out of 5
Recommended
for Business Travellers
by Luz Adriana

This traveller left a rating score only Posted 24-Dec-2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by Banujafrom Toronto, Canada

Great Hotel

Posted 29-Nov-2014 on Hotels.com
One of the best hotels we stayed at in during our trip to Costa Rica. Felt like we were back in Canada. Great food at the intercontinental restaurant as well. Only hotel that offered to exchange our US currency to smaller bills which was a relief.
Comment from Hotel Management
07-Feb-2015 by Vega, Hotel Management
Dear Guest : Thank you so much for your kindness in taking your time to share with us your experience. We will follow up with your highlights in order to make a better performance , each and every day that is our goal. On behalf of all the Hotel Staff , we do highly appreciate your feed back. Looking forward for your next visit. Sincerely Yours, Pamela Vega Marketing Coordinator
1 out of 5
by A verified traveller

Do not stay at here!

Posted 26-Nov-2014
I am not sure how this hotel was rated a five star hotel, but I was extremely disappointed during my 2- night stay. The room smelled like mildew, including the towels. The closet light had a short circuit which kept going off in the middle of the night. There was no live band as their information stated, our room service plate remained outside our door all day/night. The breakfast buffett was mediocre. The hotel is not located within a safe walking distance. We spent the majority of time at the Sheraton in Escazu. Overall disappoint and the worst place I've stayed anywhere... ever. Highlights- Japanese restaurant and access to the neighboring gym. The service was decent.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Will return again

Posted 22-Nov-2014
Pros: Everything
Cons: Nothing
I have stayed at this Crowne Plaza in the past. The staff is wonderful and helpful. It has been upgraded. I will go back again!
Comment from Hotel Management
27-Nov-2014 by Pamela Vega, Hotel Management
Dear Guest : Thank you very much for sharing with us your comments, we do appreciate your time . On behalf of all of our staff it is a real pleasure for us to have the opportunity to host you and to be able to have you again at this your home . We certain want to make your stay as much pleasant each time. Sincerely Yours:, Pamela Vega
1 out of 5
by A verified travellerfrom San Diego, California

bead

Posted 31-Oct-2014
Pros: nothing
Cons: personal attitude
Location: bead location
the reception charge me my partner lady $ 50 for coming in my room, coming NOT for sex. Is something very bad.....
5 out of 5
Recommended
for Couples
by Suzannefrom California

Beautiful hotel!

Posted 24-Oct-2014 on Hotels.com
Beautiful, classy, immaculate hotel in San Jose! Service is excellent and room was outstanding. Very comfortable bed and spotless accommodations. Room service was quick and the food excellent. Definitely a 5 star hotel!!!
4 out of 5
Recommended
for Business Travellers
by Diego A.

This traveller left a rating score only Posted 13-Oct-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Virginia

Nice hotel close to center of city

Posted 26-Aug-2014
Pros: Appearance, responsiveness of staff, including restaurant. Tour operator helpfulness.
Cons: Consistency of maid service.
Location: Right on top of Sabana Park (former airport) where National Stadium is located. Not far from city center or eateries.
While close to center of city, not in it. Supermarket across the street. Clean hotel, nice in appearance and comfy rooms. Maid service good but sometimes forgot to replenish things; however, staff very prompt to correct. Inexpensive shuttle to airport.Restaurant not bad either. No formal concierge, but reception staff are helpful and knowledgeable. On premise tour operator with outstanding service and tours, competitive prices. Wish the ATM had explanations of terms used, even though in English.
Comment from Hotel Management
07-Mar-2015 by Pamela Vega, Hotel Management
Dear Guest : On behalf of all the Staff of our hotel we want to express our sincere Thanks !!!! for your kind attention, and time to share with us your experience at our hotel. The Crowne Plaza Hotels Philosophy is based on the goal of the Hotel that our guests love ,,,,, we are focus each day to make our preformance and excellent one. Once again thank you , we will be looking forward for your visit. Sincerely Yours,