Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Nice hotel close to center of city

Posted 26-Aug-2014
Pros: Appearance, responsiveness of staff, including restaurant. Tour operator helpfulness.
Cons: Consistency of maid service.
Location: Right on top of Sabana Park (former airport) where National Stadium is located. Not far from city center or eateries.
While close to center of city, not in it. Supermarket across the street. Clean hotel, nice in appearance and comfy rooms. Maid service good but sometimes forgot to replenish things; however, staff very prompt to correct. Inexpensive shuttle to airport.Restaurant not bad either. No formal concierge, but reception staff are helpful and knowledgeable. On premise tour operator with outstanding service and tours, competitive prices. Wish the ATM had explanations of terms used, even though in English.
Comment from Hotel Management
02-Sep-2014 by Pamela Vega, Hotel Management
Dear Guest : On behalf of all the Staff of our hotel we want to express our sincere Thanks !!!! for your kind attention, and time to share with us your experience at our hotel. The Crowne Plaza Hotels Philosophy is based on the goal of the Hotel that our guests love ,,,,, we are focus each day to make our preformance and excellent one. Once again thank you , we will be looking forward for your visit. Sincerely Yours,
5 out of 5
Recommended
for Everyone
by A verified traveller

Walking distance to major shopping areas and park

Posted 22-Jul-2014
Pros: everything was good
Great service, nice for overnight close to airport, good shuttle service, walking distance to store, park, downtown shopping.
Comment from Hotel Management
02-Aug-2014 by Pamela Vega, Hotel Management
Dear Guest: On behalf of all the Hotel Staff we want to express our gratitude for sharing with us your experience in our hotel. Our commitment each and every day is to become the Hotel that our guests love. ... Thank you once again, and we will be looking forward for your future visit. Sincerely Yours Pamela Vega, Marketing Coordinator
5 out of 5
Recommended
for Families
by Unplatano from Miami, FL

Good Hotel

Posted 12-Jun-2014 on Hotels.com
Very nice hotel, very attentive personnel
5 out of 5
Recommended
for Everyone
by A verified traveller

very convenient location

Posted 09-Jun-2014
Pros: location
the hotel is very well located, ideal for business trips
3 out of 5
Recommended
for Personal Event
by maryeanne from san jose costa Rica

expected more

Posted 21-Apr-2014 on Hotels.com
the hotel was clean, but the rooms not so much. even after we asked to change rooms then if we wanted something else we'd have to upgrade. I thought that was a wrong so we just stayed. the bartenders were amazing and friendly so that makes up a bit. breakfast a A+. just disappointed with the room
5 out of 5
Recommended
by A verified traveller

Nice hotel

Posted 31-Mar-2014 on Hotels.com
Gives acces to an excellent gym with a semi olympic pool!! Situated near a park.
2 out of 5
Recommended
by Helena Altick from South florida

Posted 24-Mar-2014 on Hotels.com
The staff were very nice and helpful. They were definitely the only shining point of this place. Our first room was a jr suite. Lots of room, but moldy air, dirty, and needing updAting. It was also on the highway which was so loud that we didn't sleep for 3 nights. We asked to move, and they put us on the quiet floor. It was so very much better. This floor had been renovated. The air was much cleaner and the room was much more clean and modern .... Until you went to shower. It had only cold water. We told the management, and they attempted to repair it. However, after that, it would be warm, and then turn to ice cold for 10 seconds, then back to warm, then ice cold. This pattern would repeat itself. We reported it again to management. He told me it was fine. We resolved to have hot/cold showers for the remaining 3 days. Terrible hotel. Wonderful staff. Best summary I can give.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

needs maintenance

Posted 20-Mar-2014 on Hotels.com
the lobby and facilities are great. but it's an old hotel that definitely needs maintenance. i had to ask for a change of rooms which had access to a window.. becuase most of the rooms don't seem to have windows, abd is equiped with very old carpets with very very very old and moley airconditioner.. i felt i was suffocating with the bad air, and couldn't sleep. it really wasn't easy to breathe that air all the time, especially in a country of such fresh air and weather, i really HATED going to the room.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel

Posted 04-Mar-2014
crew was very nice easy check-in easy check-out, also i like the fact that you can exchange money there in the hotel instead of going to the bank .......
1 out of 5
by A verified traveller

WORST Hotel Ever

Posted 22-Feb-2014
Pros: huge plasma tv in room.
Cons: everything other than the TV
Location: nothing to do nearby. awful location.
I thought that a Crown Plaza would be a nice hotel, but boy was I wrong. First of all, the walls were so thin that we had our neighbors SCREAMING at us and using obscenities for no apparent reason. After that, we had some room service. WORST. FOOD. EVER. Then we tried to use the bathroom, which included no bathtub and a dirty sink. The bed was OK, but the A/C made a loud clicking noise all night, which kept us from actually sleeping. NO RECOMMENDED.