Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified traveller from Los Angeles Area

Nice hotel near San Jose

Posted 08-Jul-2014
Pros: The staff was very accommodating and the food was amazing! The taxi and shuttle service were great too.
Cons: The pool was right by the restaurant and had no privacy and no lounge chairs and the jacuzzi was off behind another building and closed at 10pm.
Location: The hotel location was good because it was near San Jose and other points of interest, but the neighborhood was questionable.
Our hotel stay at the Casa Conde Hotel was pleasant. The staff was very accommodating and the food was amazing! The facilities were a bit limited such as the pool which was small and had one lounge chair. The jacuzzi was not near the pool and closed promptly at 10pm. The gym was much better with a variety of equipment and in an open room with nearby restrooms. Taxi and shuttle service were great!
4 out of 5
for Everyone
by A verified traveller from Maine

Nice, clean place with restaurant, jaccuzi

Posted 30-Jun-2014
Pros: Its appearance. It has an old world European flavor.
Cons: If shuttle cannot be available for times needed, hotel should reimburse for taxi if they say they provide complimentary transport to/from airport.
Location: Park nearby. Fruit stand.
I enjoyed my time in the restaurant, big jacuzzi, pool and nice bedrooms. Good A/C, good food, nice atmosphere. the neighborhood does not appear great but it appears this is the case anywhere in San Jose. (and your'e very well protected inside the complex). The counter gentleman and my waitress were not very friendly, however, but everyone else was. Only a couple spoke English. The description of the hotel states there is complimentary transport to and from the hotel, but be aware it might not coincide with your travel times. They have a shuttle with scheduled times only. I had to leave earlier than when it was provided, it cost me $32 for a taxi ride, and they would not reimburse me. Also, it's about a half-hour to the airport. I also missed the free breakfast. You must also make the shuttle reservation in advance and I had to dig for a long time to find an email address to use. I was not able to call internationally to make the arrangements. There is a park nearby but nothing within walking distance otherwise. I was also pleased to buy a hat for my daughter in the small gift shop that was only $7 that at home would be around $30.
5 out of 5
for Families
by A verified traveller

This traveller left a rating score only Posted 14-Jun-2014 on Hotels.com
4 out of 5
for Everyone
by Caitlin

Casa Conde

Posted 11-Jun-2014
Pros: It's very beautiful and the rooms are comfortable.
Cons: Better communication at check-in
Location: You will have to take a cab to get into the touristy area of San Jose. Try some of the museums - I liked the natural history museum a lot.
The hotel was absolutely beautiful and had security at all hours, which was nice. The room was comfy and had everything I needed. Make sure to ask for all info you need at check in, though, because they will not offer it to you. I had to walk back and forth many times from my room to the front desk to get information. My room came with free Wi-Fi, which they did not tell me about at check in. It also came with a 20% spa discount, which they did not tell me any info about when I checked in, such as that I needed to set up an appointment AT check-in in order to get services. The woman at the tourism desk was very nice and informative. They do not have a full map of San Jose though, so if you plan on exploring the city, you need to get a map of your own. They only recommend certain places, though, so if you want to go to certain museums or locations, you will need to get that info on your own. Also, be wary of their prices for transportation. They told me it was cheaper to use their service, but when I took a red cab (the local cabs) it was about half the price.
5 out of 5
for Everyone
by dave from san diego ca. u.s.a.

nice hotel lousey location

Posted 20-Apr-2014
Pros: great clean more than enough room
Cons: no coffee in room went to restaurant and told would have to buy bad neighborhood but had good security
Location: got lost 2 times hard to find entrance
had trouble finding hotel hard to find in resedential neiborhood not close to main street
3 out of 5
for Personal Event
by Mike B from Atlanta

Nice place, but confinded without a car or taxi

Posted 09-Apr-2014 on Hotels.com
4 out of 5
for Everyone
by WY Family from Jackson, WY

Happy Overall

Posted 09-Apr-2014
Pros: Most everything for the price.
Cons: Better first impression: stocking kitchens with more things and towels prior to arrival based on # of people on the reservation.
Location: Liked that it was not in downtown San Jose. We felt safe and walked to a few nearby parks/playgrounds that the kids enjoyed.
This was a return visit, having been here the week prior. We were not as pleased with the room in the 100 building as there was more traffic noise. Room also had leaky faucet in the bathroom sink, but the staff moved us immediately and turned a negative into a positive. The staff there is super helpful. Jair in the dining room was one of our favorites as well as the concierge. I echo some other comments re: kitchens not being well stocked and towels not being enough for our family of 4. But, we just asked and they found us whatever we needed in the kitchen and brought extra towels. Lovely grounds, nice hot tub & pool, and children's playground.
3 out of 5
for Everyone
by peter from fort lauderdale florida

nice hotel....

Posted 08-Apr-2014
Pros: almost everything....decorations....art work
Cons: no hot water in the kitchen to wash fry pan and dishes fry pan was dirty Noise....all doors slam loud...
Location: nothing in walking distance... $4.00 taxi to wallmart was good the hotel taxi took me out for the day to the ocean 100 miles the beach was a looser
the push carts that the cleaning people use have metal or hard rubber tires and they should be soaf air filled tires very noise 7 in the morning and 9;30 at night. coffie for the first day only...not every day phone did not work... cold water in the kitchen sink no scrubber or towl to do the dishes with fry pan was dirty water in kitchen was clowdy or paluted to drink or make coffie.. 1 face cloth one hand towl
4 out of 5
for Everyone
by Joe from Boston, MA

Casa Conde - The Compound in San Jose - Downtown

Posted 06-Apr-2014
Pros: Service was excellent. Like everything in Costa Rica they take great pride in environmental consciousness.
Cons: Hotter water in the Jacuzzi.
Location: Not much going on directly around the hotel, but convenient car service will get you anywhere.
This was my second stay at Casa Conde. Both visits demonstrated a pleasant, well managed property, with professional and courteous staff. Most spoke or understood English, making the language barrier less a problem. They were very accommodating with our needs. We do not rent a vehicle in Costa Rica when my company travels there, and the Car service from the hotel is the best feature of the place. The drivers that we have had are always courteous, EARLY, and very helpful. We use the service to travel back and forth to the customer site, 30 minutes away, and it is very affordable. The food in the restaurant is very good, and they have a decent wine list and full bar. The pool is small but nice, and there is a many-person outside Jacuzzi that is also quite comfortable, except that my personal taste runs to hotter water. The only drawback is the neighborhood. You generally don't want to leave the grounds after dark on foot. My boss and I wanted to go for a run at a part about one block from the hotel, and the desk clerk told us to make sure we were back before dark. They were also quite amazed that we were even considering going out and about on foot. We had no issues, but did get back before dark. This property hosted a variety of different groups when we were there, and seems less a destination than a one night stop on a longer tour. Overall, I recommend it if you need a decent place to stay for a night or so. Not a week-long vacation destination.
4 out of 5
for Families
by WY Family from Jackson WY

Good for families.

Posted 03-Apr-2014
Pros: It was a good place for our children age 5 & 8 as we could explore around the grounds and they have a small swing set/play are that they enjoyed.
Cons: Unsure about regulations for no kids in the pool under 12yrs. We went in anyway & no one ever bothered us. Bfast waitstaff can take more initiative.
Location: Small park with swings a block away & 2 small grocery stores within walking distance; big grocery stores in short drive. Downtown was 10-15 min drive.
We were glad not to be in downtown San Jose. This Hotel had nice grounds, and we felt safe here. It is a mini-fortress. The staff (front desk, restaurant, housekeeping, concierge, grounds crew) were very friendly (all but 1) and helpful. The room was also great for our family. It had a kitchen with washer/dryer as well as 2 bedrooms plus a cot in the living room area. Very helpful to have WiFi that worked well. The breakfast was also very good. Families - 422 was a great room where you could keep an eye on the kids in the little playground from the kitchen window. It was also quiet.