Ratings based on 544 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Saskatchewan

We would Stay here again!

Posted 31-Mar-2015
Pros: The cleanliness of the hotel throughout including the grounds.
Cons: Happier Staff
Location: Not close to much but only a short tax ride to downtown and offers an Airport Shuttle.
This is a pretty nice hotel. Lobby very nice. Grounds very well maintained. Suites are massive and very clean. Food was also pretty good as well. Did not try the Japanese rest though as the menu seemed a bit limited. Our experience at this hotel was ok. The only room for improvement is staff. Although all staff were polite and professional, we found the service staff in the restaurants and Bar not very engaging or warm. It almost seemed that the staff would rather be somewhere else. The hotel caters to the business and convention crowd so there is not much of a resort feel to it. All in all we would consider staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

close to airport

Posted 26-Mar-2015
Pros: people who work in the buffet are really nice, and conformable. very friendly. I like it.
it was very nice hotel people where very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome

Posted 26-Mar-2015
Hotel is very clean yet very expensive to eat there. You are better off catching a cab into town to eat.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Barcelo

Posted 23-Mar-2015
The hotel has great rooms available for families of 5 or 6 people. There are connecting rooms with a King bed in one room and a queen and a twin in the other. It is also an option to get a roll away bed. The rooms were clean and the pool area was lovely. The hotel staff are a bit slow to get you checked in, but our overall experience was very nice. I would recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Indiana

Posted 22-Mar-2015
Great service. Snacks and drinks including alcohol drinks are included in the premium rate
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pittsburg PA area

Great services..Breakfast was always excellent;

Posted 20-Mar-2015
Pros: I have stayed here before and will come back on next visit in a few months. My spouse is at home" here; as well.
Cons: Wi Fi should be available all the time at no cost.
Location: The location IS the hotel...the pool is fantastic and the sun is always working for them. Pharmacy is nnot far, the hotel will shuttle folks -non cost
I loved the healthy food and fresh fruits in abundance. The atmosphere was great at dinner also. Lunch around the pool was a delight. I like the quiet rooms and the complete service given to the room. I stayed almost 10 days and can say I saw the best service of any hotel I stayed at including the best one in Miami. The volcano exploded 4 times and everything was OK at the hotel No ash; no frightened guests; and a very accommodating Eduardo at the desk.
2 out of 5
by A verified traveller

Food over priced and mediocre quality...

Posted 16-Mar-2015
Pros: nothing
Cons: all of the above
Location: location is a problem since there is nothing around and you are trapped ..to take their taxis (controlled by the hotel
Food over priced and mediocre quality... service was very poor, with lack of desire to meet polite customer service... wines extremely "overpriced" ..you are trapped there nothing outside the hotel and they take advantage of it... you have to move by their controlled taxis and they over charge you ...you have no choice... Furnishings are "old" and outdated.... matresses and bedding clothing are awful ..not to standards ..mangmnt hears complains and does nothing...
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Transport

Posted 10-Mar-2015
Pros: The pleasant environment that we could walk around leisurely
Cons: To provided adequate number of towels for us. We have to request for it.
Location: We did not do much except getting a taxi to downtown. we were told not to wander around in downtown area and appeared as tourists.
Glad that the hotel provided shuttle service from the airport, however, we were not clear about the schedules of the shuttle bus. As we do not speak the language, it was confusing on arrival at the airport. Eventually, we managed to get one of the locals to call the hotel and arrange for required transportation. Please give us clear instructions as what to do on arrival at the airport.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent!!!

Posted 08-Mar-2015
From airport pick up to check out and drop off back at the airport hotel staff was amazing. Hotel is well preserved, clean and conveniently close to the airport. Services available to book tours and spa treatments a plus. I will definitely go back on my next visit to Costa Rica.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good!

Posted 04-Mar-2015
Nice, good buffet, but the wi fi internet was slow