Ratings based on 688 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Exc

Posted 29-Jul-2015
me gusto que tuvieron pequeños detalles como costurero y gorra de baño
4 out of 5
Recommended
for Everyone
by A verified traveller from Albany, NY

Hotel staff mostly excellent

Posted 25-Jul-2015
We felt safe and secure. The closet room safe was helpful to store valuables. Rooms were clean and food was good, beautiful presentation if a little stale. Liked "egg" lady in AM. Taxis expensive. Tour was great to La Paz Waterfalls. Second stay at hotel It's a good deal.
4 out of 5
Recommended
for Everyone
by A verified traveller from Washington, D.C

Nice view from the hotel, good transportation

Posted 22-Jul-2015
Pros: Convenience to relatives
Cons: See comments above
Location: see comments above
Hotel is situated near some relatives, so that was good. I was disappointed that despite advertising in the elevator Monday through Friday for massages, the women was not working on that day. The bathrooms needs better cleaning, there is mold growing! and rust around the hand holders in the tub. Breakfast was good and plenty but waffles need to be made fresh. Wifi should be updated through out all the rooms and not just in the big hall downstairs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel, Odd Location

Posted 20-Jul-2015
Pros: I loved the staff and their hospitality.
Cons: Taxi prices were far more than that of a normal taxi price nearly double.
Location: Everything to do was 30 minutes or more from the resort.
My experience was a positive one. Although I came during the rainy season, it did not stifle the enjoyment that was received. We were greeted with open arms and positive energy.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago, IL

Great Place to Stay

Posted 20-Jul-2015
Great place, comfortable bed, clean room. The pool was awesome.
4 out of 5
Recommended
for Everyone
by A verified traveller from St.Eustatius dutch caribbean

Nice hotel, food is great.

Posted 19-Jul-2015
Experience was good , hotel staff is friendly and the accommodation is good. Hotels compound has tree restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Beautiful hotel

Posted 19-Jul-2015
The rooms were very nice and comfortable. Breakfast was a nice touch each morning. We look forward to our next stay at Barcelo!
1 out of 5
by A verified traveller from B

Worst experience in a long time

Posted 14-Jul-2015
Dirty soxs from previous guest, fruit bowl broken(glass) cleaning lady knocked once and stepped in right away, premium club host missing, nobody else there to order a drink(8pm) Complained at frontdesk, nobody contacted me back
Comment from Hotel Management
23-Jul-2015 by General Manager, Hotel Management
Dear Mr. Carlos B. Thank you very much for taking the time to share your experience with the Expedia community regarding your stay. It seems as though you have not been contacted right away by the Front Desk Manager and I sincerely apologize for the lack of follow up from our hotel team members. I appreciate the opportunity to step in and receive important feedback from you in order to take the necessary actions to improve all of our services. Thank you for helping us improves! Regards, Alex Tenorio General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

unas vacaciones inolvidables

Posted 09-Jul-2015
Pros: La atención del personal y su mantenimiento.
Cons: creo que las mejoras las hacen continuamente
Location: Un lugar muy cómodo y con la infraestructura adecuada para las actividades exteriores.
Excelente servicio, instalaciones, comunicación, alimentos, atención y tranquilidad.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dominican Republic

Nice and Comforable

Posted 06-Jul-2015
Pros: The room was big and the bed confortable
I love to be a Expedia Gold Member because in Barcelo San Jose gave me an Up Grade to Club Premium Club, thats mean I have drinks included, personal asistand and amenities at the room.
Comment from Hotel Management
21-Jul-2015 by Channel manager, Hotel Management
Dear Mrs. Isabel: We sincerely appreciated your great comments about our Club Premium Service and our room amenities. For sure, be an Expedia Gold Member at Barceló San Jose Palacio indeed will give you the opportunity to enjoy all this benefits as part of your Expedia Membership. Thank you again for sharing your experience and we hope to welcome you back in our property the next time you come to Costa Rica Best Regards, Marco Villalobos E. Manager on duty Hotel Barceló San José Palacio