Ratings based on 500 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Stopover from SJ to West Coast Beaches

Posted 17-Dec-2014
Pros: Concierge
Cons: Room decor
I flew in late from Canada and stayed one night, before travelling to the NW coast beaches. Check in and breakfast as expected. Hotel room just slightly dated. Very pleased by service provided by Concierge to provide alternatives and arranging transport to NW coast.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Norwich

Surprisingly amazing hotel

Posted 16-Dec-2014
Pros: Air con, 2 queen beds in our room and hot water at what ever time we need it without waiting for it to become warm
Cons: Buffet restaurant food choice because my husband would have liked to know what meat and sauces are used in the dishes. Mat in bathroom floor.
Location: Close to the airport
The expedia profile does not give this hotel justice because I was gob smacked when I saw a a grand piano in the lobby, which has a pianist later on playing it. There are so many things that you can do in this hotel such as a bar, a gift shop, casino and a pool. The hotel is enormous and well looked after. The only thing that lets is down is the food on offer. We tried there buffet restaurant because we were low on money by this point in our holiday. We found the food awful for the price it was set at but beautifully displayed. Breakfast was better choice wise . The service in the food court was good but the staff but spoke a limited amount of english which was disappointing for us because we did not speak a word of spanish but the odd spanish word. Nevertheless that was our issue the entire time we were in Costa Rica so we were not shocked. There breakfast was awesome because breakfast started around 5 or 6 a.m.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom SJ

Good

Posted 15-Dec-2014
Nice hotel, competitive price. Breakfast is really good!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Panama

VERY NICE STAY

Posted 13-Dec-2014
Pros: The hotel is dated but quite well kept and generally clean. The gardens surroundings are a tropical beauty.
Cons: Food could be improved and when possible it needs a update in decor but please keep the wonderful natural wood work. New towels and internet is slow.
Location: Well and conveniently located, however, there is not much around.
We kindly thank all the staff. We stayed in the business floor which offers a very dedicated service. I was with my elder mother and they were all very kind and understanding allowing us some flexibility.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary

Oasis in the City!

Posted 09-Dec-2014
Pros: Oasis in the city, the beautiful grounds make this a resort within the city.
Cons: There is always room for improvement, but for this hotel is so close to the top!
Location: Central, Hotel was very easy for our various friends in San Jose to get to for a visit. We simply dined and danced at the hotel, relaxed at the pool
From check-in to check-out the service was outstanding, The staff here are awesome, they all go out of their way to make sure you are thrilled with staying at this oasis. My wife can only drink almond milk, one of the servers offered to buy some a the grocery store for the rest of the stay ..... quite different than the usual 'sorry, we don;t have any' During our next trip to San Jose in the coming months, our friends have offered to let us stay at their beautiful home, but we prefer to stay at the San Jose Palacio to enjoy the dining and dancing and beautiful grounds and incredible pool .... awesome hotel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel with lovely gardens

Posted 06-Dec-2014
The service at the hotel was top notch except for the dining room cafe, where the service was extremely slow. Otherwise, it was a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional experience

Posted 02-Dec-2014
Wonderful hotel and the staff. We stayed here for 1 night last month. It was an exceptional experience. Highly recommend.
Comment from Hotel Management
06-Dec-2014 by MC Channel Manager, Hotel Management
Dear Guest, The entire staff of Barcelo San Jose Palacio want to thank you for sharing your positive experience. Was amazing for us receive you at this hotel and provide you a wonderful stay, as you let us know by your review. We are really proud to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve. Our priority is giving to our guests the best service ever, and you note it!! We will be glad to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brooklyn, NY

Clean and comfortble stay in San Jose

Posted 01-Dec-2014
The hotel and its staff were pleasant all around. We were very happy with the food service, menu options (albeit very limited for vegetarians), staff interactions, and overall atmosphere. We were surprised to find they offered spa services, though the spa facilities were very small and out of the way. The only significant issue we faced was that during our only full day, housekeeping did not come until mid-afternoon. However, having been a housekeeper myself, I certainly don't hold it against them.
Comment from Hotel Management
06-Dec-2014 by MC Channel Manager, Hotel Management
Dear Nashira Thank you for choosing Barceló San Jose Palacio. On behalf of our entire staff, we want to thank you for taking time to share your review with other travelers. Thanks a lot for your positive feedback pertaining to your most recent visit. We are delighted to read that our service team, your room and your experience all together were good. We continue growing and learning of each experience, for sure we are a Premium hotel so we expect have service on that category!! We will keep trying to get better applying all of our guests suggestions. The staff hope receives you again to provide an amazing service as just Barcelo knows.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom mexico

Posted 29-Nov-2014
A little bit old hotel ... But nice for a stop stay
Comment from Hotel Management
06-Dec-2014 by MC Channel Manager, Hotel Management
Dear San: Thank you for sharing your opinion on Expedia.com. We are pleased that your stay in our hotel was satisfactory. We hope to see you soon. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Un hotel excelente

Posted 27-Nov-2014
Desde el personal hasta las instalaciones y servicios muy excelentes, Me encanto!!!
Comment from Hotel Management
01-Dec-2014 by MC Channel Manager, Hotel Management
Estimado Huesped Reciba un cordial saludo de parte de la cadena Barceló. Estamos muy satisfechos de que haya disfrutado nuestros servicios Gracias nuevamente por compartir sus comentarios y esperamos verle de nuevo en un futuro muy cercano.