Ratings based on 380 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from curacao

fantasic stay

Posted 31-Jul-2014
very helpful great staff great facilities very central and great food from room service not expensive overall great stay
5 out of 5
Recommended
for Everyone
by A verified traveller from Honduras

Nice hotel

Posted 26-Jun-2014
Nice hotel not far from the airport, nice view, good food, the staff was nice
1 out of 5
by lee from miami fl

do not waste your time or money on this place

Posted 18-Jun-2014
Pros: grounds
Cons: management and all food service people including the chef, with one exception. server named Victor.
Location: location not good and nothing near
the suite was not clean. light bulbs were out. the computer did not work, we would leave in the am for tours and on return late the room was still not cleaned up. the alarm clock did not work. these things were all taken care of by the last day of our 7 day stay. the manager agreed to buy our dinner on the last day. we ordered shrimp, it was not fit to eat. tasted like rubber, sent it back, the price was 30.00 each what a rip off. the grounds are very nice and the pool was fine,the location of the hotel is not good, must take cabs to go any where. this is just not a well run hotel.
4 out of 5
Recommended
for Everyone
by alex from Miami

nice hotel very good location

Posted 18-Jun-2014
Pros: confortable and very well located
Cons: room carpets
Location: super
very good, nice facilities, excelente breakfast, very good rates
4 out of 5
Recommended
for Everyone
by A verified traveller

Older but nice hotel.

Posted 23-May-2014
The hotel is a bit old, but the rooms are clean with a nice decor (lots of wood), I was also upgraded to the executive floor, which was nice and gave me access to well drinks and tapas if desired. Breakfast buffet is of a good quality, including champagne and the WIFI works well. Overall good value vs. cost.
2 out of 5
Recommended
for Everyone
by A verified traveller

Need to allow guest to come for free

Posted 13-May-2014
Was ok need to allow guest for free Enjoyed the tour however my flight yesterday was terrible not a happy customer with Expedia or American Airlines . I'm still not home
4 out of 5
Recommended
for Everyone
by edgar from PZ

Nice hotel close to San José

Posted 05-May-2014
Very close to San José downtown, peaceful, discret, staff talk just the necesary, excelent enviroment
4 out of 5
Recommended
for Everyone
by J&M from Canada/Panama

Nice 3 night stay

Posted 17-Apr-2014
Pros: Very clean and comfortable.
Cons: The gift shop needs more consistent hours. Improve the Japanese restaurant.
We chose this hotel for 3 particular reasons: within half-hour drive to the airport; has multiple restaurants; and has a floor with designated smoking rooms. Our room had old time charm, was complete with modern amenities, and the bed was very comfortable. However, the wifi signal was very week and very slow. The garden and pool areas were so peaceful and beautiful. We enjoyed the poolside restaurant and the buffet restaurant was very good, but the Japanese restaurant was a big disappointment. First of all, they ask that your dress be formal but the quality of the food does not warrant such a request. I ordered the assorted sushi plate which was obviously made earlier in the day or perhaps even the day before. The rice was dry and old tasting and the plate was very cold. The "sushi" pieces served consisted of fake crab, cooked shrimp, an inedible tuna, and some vegetable rolls. I've had better from the Sushi Express at the mall. Overall, I would recommend this hotel as long as you avoid this restaurant.
4 out of 5
Recommended
for Couples
by maria from mexico

Great experience!

Posted 10-Apr-2014
Pros: All!
Cons: they need to fix the tennis court
Location: we rent a car so we can go everywhere.
I and my husband staid in this hotel for two nights and it was really a good experience. the room was nice and quite. The breakfast buffet was ok, they have a great coffee! i love the cappuccino.
4 out of 5
Recommended
for Everyone
by Dennys from New Jersey

Nice hotel, not so great location. wi-fi not free

Posted 02-Apr-2014
Pros: Staff pool rooms
Cons: Stop charging for wifi!!! if you pay for the stay this should be free of charge
Location: Is not anywhere near the city. is a 10 to 15 minute cab ride and they charge you $10 each trip.
Hotel stay was overall pleasing can't complain about that. facilities and ambience was very good for the time i was in. Breakfast buffet included and the food is great typical and local food available at the buffet, but theres also popular food available for the people that is not to adventurous. Room was good had a peculiar smell but not discomforting. Hotel experience would of earned a five star review if it wasn't for the wifi availability and the location. First hotel is not anywhere near the good stuff is like 10 to 15 mins away from the city and you're going to end up paying cab rides to the city each trip for $10 yeah hotel does not provide shuttles so is coming out of your pocket just to get to the more decent part of the city. also i found annoying was that you had to pay to use their wifi, yeah wifi at this hotel is not free, and you have to pay for a subscription they charge you per day, and if you want to use there coffee internet you also have to pay, so be warned. If you are planning to get away from noise this should be an option but remember is not anywhere near the city. around it theres is nothing except a denny's.