Ratings based on 330 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom CA.

A high school dorm supervisor?!

Posted 14-Dec-2014
Pros: Only the location
Cons: They need to get rid of him
Location: It is in the heart of centro area
One of the front desk staff acted like he is a dorm supervisor and treated us like some sort of juveniles. I was traveling with a friend and we are 39 & 41 years old but the way this specific staff talked and looked at us like we are some unruly teenagers. He was so fixated on charging extra fees for visitors by saying "even a minute in your room, I am going to charge you $36 per visitor". After arguing for sometime he told me they have promotion for 50% off :( The next day, my local friend came back to retrieve his id but he came straight up to my room instead of stopping at the front desk, he called my room and said "I just saw from my CCTV that you have a visitor entering into your room so I am going to charge you again!" How scary and odd is that at a 4 star hotel you are being watched and checked as if you are in a high school dorm. I travel all over the world all the time but never experienced anything like this in my life.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Great hotel located in the city center

Posted 08-Dec-2014
Pros: rooms, facilities; location, staff very helpfull
Cons: they could advertise Tours in Costa Rica a little better
Location: the hotel is in the city center in a great spot
i enjoyed staying a week at Balmoral. The rooms are good and the breakfast was very good alos.
3 out of 5
by A verified travellerfrom Hamburg Deutschland

Cityhotel

Posted 05-Dec-2014
Pros: Zentrale Lage
Cons: Ja, einen Kaffeekocher im Zimmer anschaffen
Location: Direkt im Zentrum
Zentrale Lage, jedoch sehr laut mit dem Zimmer zur Seitenstrasse. Kein Kaffeekocher im Zimmer, wie in allen anderen von mir bereisten Hotels im ganzen Land. Fruehstueck ist gut und reichlich, Atmosphaere jedoch wie in einer Bahnhofshalle, laut und unruhig.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta

Located perfectly.

Posted 27-Nov-2014
Great Hotel, walk to anything & everything inner city San Jose. Good staff excellent breakfast & priced right.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Nov-2014
Pros: The location and the Staff
Cons: Cleaniness I found a dead rouch in one of the draws
It was pleasant and the staff was very cordial and helful
4 out of 5
Recommended
for Everyone
by A verified travellerfrom atlanta

It's was very good,this is my number 4 stay.

Posted 26-Nov-2014
Pros: Very clean
Cons: The carpet in the hallway
Location: Near shops in walking distance
This is a good hotel in downtown San Jose,and very nice,
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kansas City, KS

Comfortable, convenient hotel

Posted 13-Nov-2014
Pros: Good location, good staff.
Location: Located in central San Jose. We visited the Museums of Gold and Jade (2 separate museums) and two markets with local merchandise.
We spent 4 nights at the Balmoral Hotel. The staff was very friendly and helpful and responded to all of our questions and needs. The hotel is in the central part of San Jose and was close to museums and local markets. The room was comfortable and neat. The adjoining restaurant was very good.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney, Australia

Decent enough quality, central location

Posted 28-Oct-2014
Pros: The main thing this hotel has going for it is the location right in the middle of San Jose City centre.
Cons: I would recommend the hotel to replace the pillows as they are old and uncomfortable.
Location: As mentioned this is Central San Jose. Most people recommend staying away from San Jose but for me it was a fascinating place I'm glad I got to see.
Very central location Room and lobby areas are clean and tidy Not a fancy hotel but has all the basics Decent buffet breakfast including freshly cooked cheese and eggs Pillows are average quality - either way too hard or too soft Refrigeration unit and air conditioner were a bit loud I stayed for 2 nights and overall I don't have any major complaints and would therefore recommend this hotel to anyone looking for short term accommodation in Central San Jose.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom PHILA PA

EXCELLENT STAY AT BALMORAL HOTEL.

Posted 28-Oct-2014
EXCELLENT HOTEL IN THE CENTER OF SAN JOSE. HOTEL STAFF ARE EXCELLENT. THE GIRLS AT THE FRONT DESK ARE GREAT. THE HOTEL OFFERS AN EXCELLENT BREAKFAST BUFFET WITH GREAT COFFEE. THE ROOMS HAVE FLAT SCREEN TELEVISIONS WITH FULL CABLE. AND LAST THE SHOWER IS POWERFUL AND HOT.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom new zealand

Fine for one night if you want central

Posted 01-Oct-2014
Very central, very average breakfast. Reception staff very good.