Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Clean impressive staff wonderful service

Posted 19-Apr-2015
wonderful experience excellence Clean impressive staff wonderful service
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wien

Sehr freundlich

Posted 16-Apr-2015
Location: zentral gelegen, auf der Avenida Central, zwischen Jade-Museum und Gold-Museum
Ausgesprochen freundliches Personal, sehr hilfsbereit und kooperativ. Saubere, große Zimmer, sehr gutes Frühstück, gute Lage
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Edmonton

Central Location easy to walk to Museums

Posted 12-Apr-2015
Pros: Clean secure friendly and central
Cons: Better windows, in the rooms.
Location: Gold museum is a must see, Shopping -- some very unique stores. The opera house, there is a tour. Lots of treats to eat, churros crispy, etc
Love the big deep bathtub. Nice exercise room. Walked the promenade, lots of shops and restaurants. Parking very secure. In the middle of the city. The staff is very nice and there is a great coffee shop downstairs at street level and a candy store. It the same building but you have to go outside, is a little mall of kiosks and food fare shops with great eats. Try the grill on the 3rd level.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Monflanquin

Pratique, au coeur de San José, avec parking..

Posted 09-Apr-2015
Agréable et fonctionnel , au coeur de la diversité et la mouvance ... Manque juste la piscine ...
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Best reasonable hotel in downtown SJ.

Posted 01-Apr-2015
Pros: Breakfast, location, staff, cleanliness.
Cons: Beds were a little hard. Noise level was high, but that's downtown San Jose!
Location: Best location in downtown SJ. Everything nearby- theater, church, shopping, restaurants, casinos, todas cosas.
Stayed eight nights, great cooked to order breakfast. Good security, OK for family or single female travel, excellent location, friendly staff, english speaking desk staff, very enjoyable experience.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Columbus, OH

balmoral in San Jose

Posted 21-Mar-2015
Pros: Clean, location, good breakfast, friendly staff
Cons: If I had to pick, the room could be a tiny bit bigger. But only if I had to pick something.
Location: Balmoral is in the heart of the historic district so it is very walkable. The central market is nearby as well as access to public transportation.
Overall this place was very nice. The staff was very friendly, the room felt clean and the decor was very tropical and beautiful. It's a touch loud at night but you have to expect that staying in downtown San Jose. The location is great if you want to spend a day or two exploring the city. The free breakfast was also very good and had lots of fresh fruit and delicious coffee. Overall I am very satisfied and would stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom L

Convenient, central location

Posted 13-Mar-2015
A known hotel so most of the taxis and tour companies pick up from the hotel. Staff were extremely friendly and useful. Location is great and breakfast is included so a lot of time was saved. I did find a roach in the room but the window is half opened and I'm in the tropics so not a huge deal. Otherwise fairly clean.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Mar-2015
check in was very pleasant as the clerk at the counter spoke English since my Spanish is very limited. All questions were promptly and appropriately answered....with a smile!!
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Cincinnati, OH

Nice hotel in city center.

Posted 06-Mar-2015
Cons: The hotel charges additional fees for guests. In addition the food prices for the hotel restaurant are overpriced for the area.
Location: Shopping, Casinos, Central Square, Arts Center
Enjoyed staying at the hotel for the brief two days that I was in San Jose. Hotel is located directly in the city center and is easily accessible to everything in downtown San Jose.
3 out of 5
by A verified travellerfrom Ottawa, Ontario

Posted 23-Feb-2015
The hotel is nicely renovated. Staff are friendly and very helpful with personal requests such as ordering taxis and posting letters. The restaurant is noisy, food unremarkable. What spoiled it for us was the flute-playing busker who started up outside our second floor window at 6.20am and didn't stop. We will not go back to this hotel.