Ratings based on 267 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Disappointed

Posted 23-Jun-2014
The A/C did not work in one room and they moved us to another room only to find that this one did not work either! The staff was nice and the place was clean but over all I would not stay there again. They tried to claim that it was not the same as "USA" A/C but I have stayed in many places in Costa Rica without that problem. For the price I expected more.
4 out of 5
Recommended
for Everyone
by Clay from Orlando

Phone Service

Posted 27-May-2014
Pros: Convenient location, good shopping, restaurants. casinos and famous Blue Marlin Bar nearby
Cons: Phone service
Location: The city center is convenient.
I went to Costa Rica to meet the lady I had been writing to for months. She called my room 4 times but there was not red light flashing on my phone indicating a call... Stayed in the hotel 2 days and did not see her.. Read her e-mails when I returned home..
3 out of 5
by Tradewinds13 from Chicago, IL USA

Kind, accommodating staff.

Posted 19-Apr-2014
Pros: Kind staff and breakfast buffet.
Cons: The furniture and look of the hallways and rooms was a bit dated and tired looking.
Location: Very convenient to San Jose airport.
I found the hotel to be a bit dated. The lobby was nice, but it was a bit awkward to enter the reception area through a parking garage. We were here for one night, on our way home from the Arenal volcano area. It was fine for one night, but I don't think I would have stayed much longer. The free breakfast buffet was delicious and the hotel staff were very kind.
1 out of 5
by A verified traveller

DO NoT recommend staying here.

Posted 08-Apr-2014
The room smelled like mold, really bad. The towels looked like they were 10 years old. And we had a view of 3 other walls of the hotel. I would NOT recommend this hotel.
3 out of 5
by A verified traveller

Good location. Disjointed in architecture

Posted 16-Mar-2014
Pros: location
Cons: lower cost
Location: good
Service excellent, facilities have limitations. no tub.
4 out of 5
Recommended
for Everyone
by H from Ohio

Great Hotel!

Posted 08-Mar-2014
Pros: Staff, Food, Rooms
Cons: Softer sheets
Location: National Theatre, PreColumbian Gold Museum, Central Market, everything.
I really liked my stay at this hotel! The room was really nice and the staff was excellent! My only complaint would be a really minor one, the sheets weren't very soft, and as me and my boyfriend like to do some um recreational activities, it was sort of hard on the knees. Other than that it was a wonderful stay, excellent staff, and breakfast! :)
5 out of 5
Recommended
for Everyone
by Jason from North Hollywood, CA, USA

Great hotel, especially for the price

Posted 02-Feb-2014
Cons: My room was on the side facing Avenida Central, so it got pretty noisy at times, though not enough to keep me awake.
Location: It's right in the heard of downtown San Jose, alongside Avenida Central. Convenient mini-mall on the ground floor.
I've stayed in numerous hotels in San Jose and other parts of Costa Rica, but this was my first time staying at the Balmoral, so I didn't know what to expect. It's one of the pricier hotels I've stayed at, but in my opinion, it was well worth what I payed. My room was spacious, well-kept, clean, and very comfortable. I never had problems getting hot water or good water pressure. All of the appliances worked; even the safe was easy to use. Friendly English-speaking staff. Nice restaurant on Avenida Central with a good atmosphere and fun for people watching. The included breakfast was decent, though it's a shame it ends at 9 AM and not 10 AM. This is the best hotel I've stayed at in San Jose for the price, and I would definitely stay here again.
3 out of 5
Recommended
by Eve from Denver CO

This traveller left a rating score only Posted 28-Jan-2014 on Hotels.com
5 out of 5
Recommended
by A verified traveller

Posted 25-Jan-2014 on Hotels.com
Good place to stay
5 out of 5
Recommended
for Getaway With Friends
by Joe B from Houston Texas

San Jose Costa Rica

Posted 24-Jan-2014 on Hotels.com
This hotel was centrally located and the staff were amazing and helpful. Rooms were modern and breakfast was included. Great Stay