Interior entrance

Reviews of Hotel Oasis

2.5 out of 5
Hotel Oasis
Luna Street 72, San German

Reviews

3.8
Rating 10 - Excellent. 4 out of 76 reviews" "
Rating 8 - Good. 0 out of 76 reviews" "
Rating 6 - Okay. 15 out of 76 reviews" "
Rating 4 - Poor. 20 out of 76 reviews" "
Rating 2 - Terrible. 37 out of 76 reviews" "

3.8/10

Cleanliness

4.8/10

Staff & service

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

SANDRA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please. We understand this location not recommended after ending remodelated. It is good your Hotels.com and the proper ower.
Stayed 1 night in Aug 2017
We are remodeling for our clients, we are in law with all the licenses and we are open to receive every client with open arms to our hotel. Thanks, Hotel Oasis Administration

2/10 Terrible

m., pa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel from hell
upon arrival the clerk wanted to charge me an additional $111.00. There was a broken Don Q bottle of rum on the ground. The pool over flowed into the dinning place. Wifi only in the front lobby. The air conditioner didn't work there was a door that looked like someone hit it in. no laundry room, swimming pool had pigeons bathing in it. This was so unsafe for me nd my family we checked out an hour upon arrival . I will never stay there again. The guest where checking out so quickly. It felt like a brotle then a hotel. They need to do major repairs in that hotel.
Stayed 2 nights in Jun 2017
Response from Oasis on 19 Aug 2017
This are malicious comments, we are remodeling and everything is in order by law, we are a historic hotel and we are working to make it better and receive our clients with open arms to our facilities. Thanks, Hotel Oasis Administration

2/10 Terrible

Luis, Puerto RIco

Disliked: Cleanliness, property conditions & facilities, room comfort
Weekend Vacations
The hotel is in very very bad physical condition, rooms and general areas is very dirty, TV is not working, the pool water was muddy. The rooms carpet are very dirty and dusty. I do not recommend to anybody stay in the hotel, specially do to hygienic conditions and I recommend to Expedia eliminate this hotel from their list of alternatives to their clients. For me is a shame offer this hotel as an alternative for a stay. I talk with other guest and they have the same opinion.
Stayed 2 nights in Jun 2017
Response from Oasis on 19 Aug 2017
Our historic hotel with over 260 years is in remodelation at this moment. We have all the licences by law. We are making the hotel to be a great place to stay and we are more than welcome to receive our clients. Like I mention before we are in remodelation of the hotel. Thanks, Hotel Oasis Administration

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good at all!!
Overall nasty wouldnt stay ever again even if they pay me to stay!!
Stayed 1 night in Jun 2017

4/10 Poor

AT, Bayamon, PR

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to Porta Coeli Church, San Germán; but...
The hotel location was walking distance of the center of the city of San Germán to see museums and important historic places like Porta Coeli Church, and around 20 minutes from La Parguera. The breakfast was good (sandwiches with local bread, coffee and juices), personnel was kind. The hotel facilities needs improvements all around, it is falling apart. The pool was dark, couldn't see the floor. The room was also falling apart, ceiling, damage furniture, old TV with a few channels (none local channels), spots on sheets and towels (not all white sheets or white towels), beds were old and hard, the only ice making machine was on the first floor in a weird, dark and dirty room. The microwave was super dirty. Our stay was on the third floor, only stairs available, no handicaps facility. A friend stayed on the 90's and it was excellent, it is a historic house, it is a shame that is like this now.

2/10 Terrible

MIGUEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHOW BE USE AS HOME LESS HOUSE
DIRTY ROOMS,CARPET,BEDS WALLS,CEILING.POOL ONLY PIGEONS USE POOL.

4/10 Poor

Li, Juncos, Puerto Rico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If you're on a bind it's ok
The pool is a nice pond for pigeons who are constantly bathing in it. Continental breakfast was served on a rusty table, neglected fresh milk with no ice bucket to keep it cold, the microwave was so dirty that it would be a fire hazard if used. Rooms were dusty so make sure you bring your Lysol desinfectant spray to kill off that bacteria and other virus that maybe hiding, but this is what you get for not doing better research and just focusing on your budget!

2/10 Terrible

gonzalez, puerto rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and outdated hotel. Furniture looks over 30 years old with minimal maintenance. The hotel was not very clean either. Breakfast was not all that great either. Will not recommend nor will I visit again.

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

jpita, New Jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst HOTEL ever!
Not good at all! Dirty see pictures below! Manager is horrible! Doesn't tend to customer service. Is been a week this all this ciao happened and she has yet to answer Expedia!! Don't stay in this dump.
DIRTY POOL
Beds just disgusting
Bathroom Switch
Ceilings

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Felipe

Disliked: Cleanliness, property conditions & facilities, room comfort
Just OK for one night
I was not expecting much since I had read other reviews. Main problem there was not hot water (for a while) and I had to wait about 30 minutes to take a shower. I found a roach in the bathroom too.

2/10 Terrible

Ralphdy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst of them all.
The worst experience that I had. The hotel parador oasis in term of cleaning is the worst and the room is filled up with fungus. All the amenities that they provided it doesn't work.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever.
I did not stay at the end. Please never stay there. dirty and scary hotel. Looks like a hunted hotel.

2/10 Terrible

Yamisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend it.
Did not like it at all. No light in the bathroom, room was dirty and linen as well. The overall of the place was dirty and in poor conditions. I do not recommend this place at all, not even for a night. I was suppose to stay 3 nights and only stood 1 night, receptionist did not even ask why and just said "ok". Poor customer service.

2/10 Terrible

Robert, Deltona, Estados Unidos de América

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel experience
First the hotel receptionist (Female) was unfriendly. Her aptitude was not the one that I experienced In other hotels. Second, the condition of the carpets, room furniture and mattress confort was horrible. Third, in the morning, when we went down to enjoy our complimentary breakfast the same lady (receptionist) was there (in the breakfast area) and with an arrogant aptitude told us: this is a self service", and she left the area. She does not show us what they have for breakfast in a courtesy way. In addition I kill a big roach that I saw near the breakfast area. Fourth, during my check in I asked for an iron and ironing board and they told me that they have only one and was with one of the guest. In addition I asked for a blower and they said that they don't have one.

2/10 Terrible

M vega , M.V Puerto Rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster hotel
This hotel si ugly ship dirty and discosting not recomedable for noting never. I think so do you eliminated do you list for mire coment discosting of the other clients
Ves of the room l
Lobby of the rooms
Stairs of the room bed of tomó
Entrace

2/10 Terrible

Henry, El Paso, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
The first room they gave us the toilet still had urine and toilet paper, they change us to a bigger one and it had roaches, nobody is at the desk from 11:00 pm until 7:00 am.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches Hotel
Roaches in top of bed and all over the room. Smelled like someone died in the room. Condition of hotel was incredibly and unbelievably horrible. Will never ever recomend this place not even my worst enemy.
Response from Hotel Oasis Management on 5 Nov 2016
Our rooms are cleaned every day. And they are verified before the guest enters the room. The person never came to complain or to change rooms or to show us any evidence of the problem.

6/10 Okay

Maria Guadalupe, Whitehouse, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This quaint older hotel has a great friendly staff, could not do enough for you. The cleaning staff took care in their work, always left the room shiny and pleasant smelling. It was a great spot for sightseeing and taking walks in one of the oldest cities on the island. Very picturesque and historic.
Response from General Manager on 25 Aug 2016
Thank you for your stay at hotel Oasis. Were glad you enjoyed your stay.

2/10 Terrible

Wilma, Trujillo Alto

Disliked: Staff & service, property conditions & facilities, room comfort
Bad

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and the facilities were dirty.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not wish this on my enemy.
I did not stay after looking at the room. It was falling apart, filthy. Mold, worn carpets and linen. Disgusting. When I went to get my money back the manager had left conveniently. Now I have to put a credit card hold.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
We were not able to stay there . There were holes on the floor and dirty old hotel .
Response from Manager on 25 Aug 2016
Sorry abut your experience in our facilities. The rooms are clean, and in good condition, there are no holes on the floor, or we would have given you another room without a problem.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service
Good
Response from General Manager on 25 Aug 2016
Thank you for staying at Hotel Oasis. We hoped that you had enjoyed your stay, Hope to Welcome you back at our facilities.

6/10 Okay

Carmen

Liked: Cleanliness, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ramon, good

Disliked: Cleanliness, staff & service, property conditions & facilities
regular
ok

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
We left it was horible

2/10 Terrible

Luigi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need SERIOUS Overhaul
Disappointed...Hotel need serious overhaul. It seems that time stood still in the 1800's in this hotel...

2/10 Terrible

Devin, Rocky Hill, CT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
I was supposed to stay here for a family funeral and this was listed as the only hotel in San German. Find some place else. My dad stayed one night and immediately left the next day. I looked at a room and didn't even stay that long. The entire place is filthy. His shower didn't even work. I would never put any luggage down had I taken it inside with me. Had we actually stayed, I would have gone to a pharmacy so I could sleep on a garbage bag instead. All of the internet reviews you read are true. Their proprietary website is EXTREMELY MISLEADING. Research this place before you book.

6/10 Okay

Renate, Olathe, Kansas

Disliked: Cleanliness, property conditions & facilities, room comfort
It was a nice hotel, with a lot of culture.
It was okay. But it was just a place for us to sleep.

6/10 Okay

edwardo

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Saul, st louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nightmare
5 days family visit to San German PR

6/10 Okay

eddie, ny

Liked: Staff & service
nice stay very quiet ksfns jisfjfjwofjows ookwokrkw0f ojojokolwsf

4/10 Poor

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

miguel, orlando

Disliked: Room comfort
mega
Excellent pool area, bed mattresses were in bad shape, 1st floor at lease. Staff was very friendly.

6/10 Okay

Javier, Toa Alta

Oasis at San Germán
It is a nice place to stay the night, but a littl too old for staying in it all day. The rooms are stock in the 60's and need refurbishment, but it has a good lobby, area to eat, and a good swimming pool that is open all night. Very good people in the administration. It is very close to the historic areas of the town, so you can walk around is you have the time. Have 3 museums at short distance and a couple of very good restaurants.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
My Osais
No wifi in the room or any other place the only wifi is in the hotel lobby No hot water at all ,no room phone ,no tv remote The room smells and bad beds This hotel needs a lot of work It's a one star at best but am being nice the price was too high for what you don't get.

2/10 Terrible

oasis parador, PR

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not óptical condition for staying!! Horror!! Tv didnt have a control to change it!! It didnt have hot water!! The decoraction its Awful!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stays
Experian set the hotel about 8hr away from the airport

10/10 Excellent

Douglas, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Older hotel with excellent service, very pleasant. We learned a lot about the area.

4/10 Poor

engineer, San Diego

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Visit to San Geman
Expedia only offered this hotel in the town of San German, so the only choice. The staff was sweet and the pool was refreshing. The room was poor but clean enough.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

jorge

Liked: Staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
This hotel has problems, big time. My complaints are simple: a terribly uncomfortable bed, the pool was nasty and unusable, and there was no continental breakfast (even though they said that there would be). There are other problems, but those three are the major ones. I COULD like this hotel, if it were much cheaper. If they would get comfortable beds and get the pool to work, I'd come back to this lovable dump for, say, $40 a night. It has charm, but it's falling apart. It'd be great for students and hearty travelers who want to save money. But, without comfortable beds, it's not great for anybody.

4/10 Poor

Angel, Las Piedras

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs some maintenance
The hotel has potential to be a great hotel, it is located near a Historic place and museum, there are some great restaurants around and the night life around there is awesome. But due to the lack of maintenance I would not stay there again. The room has dirt on a couple of places, the beds were rock hard, the pool was very dirty, in fact, the water was green. The hotel needs to close for a while for a good tune up or it will have to close.

6/10 Okay

Enrique, San Juan, PR

Liked: Staff & service
Nice hotel
Stayed overnight because a meeting I had in the morning. Good price for a nice bed / ok room. Didnt get to see much more.