Ratings based on 568 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller from Toronto, Ontario

Very nice hotel... close to shopping and downtown

Posted 22-Oct-2014
Pros: modern decor, clean, great staff, great location
Cons: Free wifi. All hotels should get rid of the mini bars and provide guests with a empty fridge.
Location: Close to downtown... walking distance to shopping, food entertainment.
Exactly what I expected. Great experience. I felt that the staff wanted our stay to be a great one. Prompt, efficient, ready to help. Nice lounge and lobby.
3 out of 5
by A verified traveller from z

It's a party room but not really good for family

Posted 13-Oct-2014
Me and my husband stay at W hotel for two nights and I have a female emergency and they didn't have the product at the room and it was really late at night. And the phone in my room was not working. My husband had a hackthon going on for two days and three nights. So I was alone. There are too much alcohol in the room but no family supply. I feel I don't want to stay in this hotel anymore.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Beautiful hotel!

Posted 30-Sep-2014
Pros: I like that every possible device charger is available in the room!
Cons: Can't think of a thing.
Location: Close to BART, AT&T Park, and Union Square. Lots of shopping and dining close by.
We were just in town one night for the last Giants game. We were treated well, the room was comfy, the food at Trace was good, and the bar was fun. We were especially impressed with the concierge service - one of the reasons I love the Starwood Hotels.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful and convenient hotel

Posted 17-Sep-2014
Had a weekend getaway for 3 days and had an amazing experience with the hotel. The bench in the Spectacular room is very comfortable and a great idea. Location is great for shopping and a Giants game.
2 out of 5
by A verified traveller from Dallas, TX

I wouldn't stay again...

Posted 10-Sep-2014
Pros: The cookies from room service and the coffee.
Cons: The cleanliness of the lobby bathroom. Someone to open the door. All the other hotels had one.
Location: Wasn't the best location, didn't do much near the hotel.
There was never a doorman to open a door. We had to lug our bags in ourselves. We used the lobby restroom after breakfast on a Monday morning and it was covered in vomit from the night before and smelled like it. The front desk did apologize and when I got an email from the manager asking for any feedback or concerns I emailed him. I gave him a week to respond and never received one. My coworker's daughter happened to check in to the W that same weekend and when she saw her tiny room immediately checked out and went to another hotel in the area. I wish I would have had that option because I would have been out of there. We had to wait 15 minutes to get a drink on a not busy night at the bar too!
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but strange decor.

Posted 09-Sep-2014
Coffee was out in the lobby in the morning so I let them know. Instead of making more they just put it away. For a $300 a night room a free cup of coffee isn't a lot to ask for. Especially since there isn't a coffee maker in the room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to the convention center

Posted 07-Sep-2014
The experience was wonderful, I would stay in this hotel again
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice trendy hotel great location

Posted 06-Sep-2014
Trendy hotel for trendy guests. Centrally located and easy to reach from 3rd street exit. Very friendly and helpful staff. Car parking expensive
5 out of 5
Recommended
for Everyone
by A verified traveller from savannah,ga

Cleanness part of san Fransico

Posted 02-Sep-2014
Staff bent over backwards to make our stay and experience exceptional .
5 out of 5
Recommended
for Everyone
by A verified traveller from W

W hotel downtown

Posted 02-Sep-2014
The staff were excellent and very accommodating for my needs. I had to change rooms and they included a breakfast voucher and free internet. The room and experience were too notch.