Ratings based on 554 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful and convenient hotel

Posted 17-Sep-2014
Had a weekend getaway for 3 days and had an amazing experience with the hotel. The bench in the Spectacular room is very comfortable and a great idea. Location is great for shopping and a Giants game.
2 out of 5
by A verified traveller from Dallas, TX

I wouldn't stay again...

Posted 10-Sep-2014
Pros: The cookies from room service and the coffee.
Cons: The cleanliness of the lobby bathroom. Someone to open the door. All the other hotels had one.
Location: Wasn't the best location, didn't do much near the hotel.
There was never a doorman to open a door. We had to lug our bags in ourselves. We used the lobby restroom after breakfast on a Monday morning and it was covered in vomit from the night before and smelled like it. The front desk did apologize and when I got an email from the manager asking for any feedback or concerns I emailed him. I gave him a week to respond and never received one. My coworker's daughter happened to check in to the W that same weekend and when she saw her tiny room immediately checked out and went to another hotel in the area. I wish I would have had that option because I would have been out of there. We had to wait 15 minutes to get a drink on a not busy night at the bar too!
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but strange decor.

Posted 09-Sep-2014
Coffee was out in the lobby in the morning so I let them know. Instead of making more they just put it away. For a $300 a night room a free cup of coffee isn't a lot to ask for. Especially since there isn't a coffee maker in the room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to the convention center

Posted 07-Sep-2014
The experience was wonderful, I would stay in this hotel again
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice trendy hotel great location

Posted 06-Sep-2014
Trendy hotel for trendy guests. Centrally located and easy to reach from 3rd street exit. Very friendly and helpful staff. Car parking expensive
5 out of 5
Recommended
for Everyone
by A verified traveller from savannah,ga

Cleanness part of san Fransico

Posted 02-Sep-2014
Staff bent over backwards to make our stay and experience exceptional .
5 out of 5
Recommended
for Everyone
by A verified traveller from W

W hotel downtown

Posted 02-Sep-2014
The staff were excellent and very accommodating for my needs. I had to change rooms and they included a breakfast voucher and free internet. The room and experience were too notch.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Nice happening hotel!

Posted 25-Aug-2014
Great location and happening place too. Room is very nice as well as the entire hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from North Vancouver

W hotel DT San Fran

Posted 18-Aug-2014
Very enjoyable, clean, modern, organic food available as well
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2014
Smaller than expected for the price. They couldn't get us the room we booked on expedia ( king room). They have us a dual full instead.