Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved, loved, loved it!

Posted 17-Dec-2014
I want my own hotel some day, I'm a Chef in the business, I have had the privilege of traveling all over the world and stayed at some of the best! I was alone in San Francisco at the end of a fantastic holiday with my friends on the beautiful west coast, and I have to say the W hotel was by far the best stop on my journey. I'm taking decorating tips from the beautiful room. I had a great day on the piers and a fantastic facial at the hotel. To top it all off I had the ultimate Californian experience with an earth quake at 3am in the morning! Great people beautiful hotel, I stayed at the Palace the night before, it reminded me of " the shining" no mini bar unless you are in a suite! hate that... went down to the bar for the signature cocktail it was terrible and the staff treated me like a shoplifting teenager. So I'm going to be in New York on the 5th to the 11th of January, couldn't convince my friend to spend the little bit more to stay with you, but I will try and make it a spot to stop by and enjoy the Bliss Spa. Thank you, Lisa McCullough.
3 out of 5
by A verified traveller

Posted 16-Dec-2014
Cons: Fix the doors on the bathroom so they seal out noise like a normal door. Add a fan...something!
The bathroom doors are sliders that do not fully close. Very strange.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom n

The place to be when in San Francisco

Posted 10-Dec-2014
The staff here are very professional and make sure to meet the visitors need.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom al

Nice hotel close to down town

Posted 08-Dec-2014
Liked the hotel, friendly staff. Enjoyed my vication
1 out of 5
by A verified travellerfrom Trier

Don't ever go to this hotel

Posted 05-Dec-2014
When we booked in July all websites boasted a beautiful pool- unfortunately, no pool at all! No compensation for lack of pool either. Hotel portrayed as modern & trendy. Bath very old school. Same non- working faucets as my parents( I am 60!). Otherwise everything cheap and tacky.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Half Moon Bay

Fantastic San Francisco location.

Posted 01-Dec-2014
Loved this cool and modern hotel. I've been to the Bliss spa many times, but never stayed at the hotel before. We absolutely loved our stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco

Very nice modern hotel in SF

Posted 29-Nov-2014
Great ambiance and clean room. Can be a little noisy but overall very worth the price.
5 out of 5
Recommended
for Couples
by A verified travellerfrom SF Bay Area

Trendy hotel, great location

Posted 14-Nov-2014
Pros: The bed! Super comfy.
My husband and I have stayed here several times and each time we are guaranteed a clean, nice room with a very comfortable bed. The staff is always very courteous and the bar is the coolest!
5 out of 5
Recommended
for Couples
by A verified travellerfrom Toronto, Ontario

Very nice hotel... close to shopping and downtown

Posted 22-Oct-2014
Pros: modern decor, clean, great staff, great location
Cons: Free wifi. All hotels should get rid of the mini bars and provide guests with a empty fridge.
Location: Close to downtown... walking distance to shopping, food entertainment.
Exactly what I expected. Great experience. I felt that the staff wanted our stay to be a great one. Prompt, efficient, ready to help. Nice lounge and lobby.
3 out of 5
by A verified travellerfrom z

It's a party room but not really good for family

Posted 13-Oct-2014
Me and my husband stay at W hotel for two nights and I have a female emergency and they didn't have the product at the room and it was really late at night. And the phone in my room was not working. My husband had a hackthon going on for two days and three nights. So I was alone. There are too much alcohol in the room but no family supply. I feel I don't want to stay in this hotel anymore.