Ratings based on 2,436 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Just so so

Posted 13-Sep-2014
The bathroom sink was not working right and bath tub was nasty
4 out of 5
Recommended
for Couples
by A verified traveller from Canada

In the centre of it all

Posted 11-Sep-2014
Pros: it had lots of character. clean and quiet. staff was approchable and professional
Cons: no improvement is needed
Location: the location is close to public transportation, shopping and entertainment and food.
the location hotelis close to public transportation - cable car,Historic MUNI F Line and the BART which will get you to all the sights. lots of street activity. You are within walking distance to chinatown, union square and all sorts of resturants and shopping. the hotel was quiet and comfortable
3 out of 5
by A verified traveller from CA

San Fransisco Trip

Posted 08-Sep-2014
The staff was nice but the overall hotel was overpriced. I would not book a room there again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Great location

Posted 05-Sep-2014
The hotel's location is great, just a block away from the BART station which makes transportation very easy. There are other hotels on Powell street but it tends to become a hike a few blocks up. The condition of the hotel is not the greatest, though. The hotel doesn't have the best layout and I often felt like I was navigating a maze to get to my room. The room itself is a bit old and not that big. All in all, the price was a bit too much for the condition of the hotel, but the location is super good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Sep-2014
Very friendly and accommodating staff. Location was near Union Square and Bart public transportation. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 19-Aug-2014
My mom and I stayed at the Villa Florence for 3 nights in August and the service was exceptional! I had emailed them inadvance to let them know that it was my mom’s birthday and they surprised us with a bottle of champagne and chocolate covered strawberries - WOW! The Villa Florence is conveniently located in the heart of San Francisco on Powell. If your looking to shop, want easy transportation anywhere, and want to feel the city vibe then this is the location for you. The staff were very accommodating, the room was clean, INCREDIBLE FOOD at the restaurant (Kuletos), and THE LOCATION WAS PERFECT! On our last day we had a very early morning flight and were a little concerned with walking to the train at that time. The very kind and accommodating gentleman named Edward called us a shuttle and entertained us until we left. All in all, it was a perfect stay – thank you Villa Florence! You made my mom’s birthday and our first-time experience in San Francisco truly memorable.
5 out of 5
Recommended
for Everyone
by A verified traveller

great little fined

Posted 18-Aug-2014
Pros: everything. It was very beautiful inside. Rooms were small but well appointed.
Cons: Having info by the phone
Location: Location was unbelievable. Had everything around it including great little restaurants.
Hotel is in a great location, very pretty(European feel to it) Staff was very helpful and pleasant.
2 out of 5
by A verified traveller from san francisco

Overpriced

Posted 16-Aug-2014
Pros: clean
Cons: Knowledge and politness of staff
Location: close to union square. A total nightmare
TIny rooms, extremely busy roads, impossible to park, rude staff that has lack of knowledge. You feel ripped off with such an overpriced place. There is absolutely nothing that stands out at this place other than the ridiculous prices.
2 out of 5
by A verified traveller from Los Angeles

Not as advertised

Posted 16-Aug-2014
Pros: Location
Cons: Everything (except location)
While in an excellent location, it didn't live up to it's cost or reputation. We spent 6 nights in SF in one of the executive suites of this hotel. Staff was impatient and offered little help. Room smelled terrible and was unclean. We asked to change the room and after days of pleading with hotel management, they offered us another room. Moving to it proved that there was nothing particularly wrong with our room, but that there was something seriously wrong with the entire hotel. Don't waste your money on this place. For the same spend, or a little more, you can get a room in a real hotel with respectable management like the Westin.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cardiff, Wales, UK

Good relaxing hotel in very central, busy, area.

Posted 13-Aug-2014
Pros: Relaxing. Helpful staff. Good breakfast.
Cons: Cleanliness of corridors.
Location: Union Square in San Franscisco - lots to do and see in immediate surroundings.
Excellent, professional and speedy check-in and check-out. Good sized room and en-suite for central San Francisco hotel.