Ratings based on 2,230 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Smallest room

Posted 30-Jul-2015
Pros: Staff were very nice.
Location: Location, near Union Square, was good
The double bed filled the room. The bath was nice, but dated.
4 out of 5
Recommended
for Everyone
by A verified traveller from MIA

SF family trip...

Posted 27-Jul-2015
Pros: Centrally located right across from Union Square. Many places to shop and the street cars pass right in front. The burger joint downstairs wasn't bad.
Cons: We were 4 in one room so we booked a junior suite, which included a queen size bed and a sofa bed. Would have been nice if it had 2 beds.
Location: Location is excellent! In the heart of Union Square yet the room was very quite and you would have never known. Wife loved the near by shopping.
Took family to see and explore SF and the near by attractions.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location.Nice hotel

Posted 23-Jul-2015
The staff are very friendly.Its a great location,nice comfortable rooms
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location, central

Posted 20-Jul-2015
Rooms are small and kind of old but the decor is updated. The guy who checked us in was a jerk...he made fun of my wife's outfit and made a lot of assumptions about us. Super unprofessional. Probably wouldn't stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Great Choice :)

Posted 20-Jul-2015
Pros: There wasn't anything I didn't like about it.
Cons: None.
Location: Great shopping is nearby (the Galleria and Macy's), everything is walking distance even Chinatown and North beach, of course the Union Square park.
The location is great, the staff are super friendly (offering you a small cold drink while you wait to check in), the room very was nicely decorated and just about everything about it was good. I would be happy to go back there again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Quiet, comfortable, clean hotel

Posted 19-Jul-2015
Location: Lots of upscale shopping nearby, theaters to see plays, some restaurants. Jump on/off bus tours nearby. Cable car goes down this street. Very central.
We had a very quiet room, hotel staff was always courteous and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2015
Good hotel , best service , stuff perfect , love it
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jul-2015
There was no bellhopper to help us bring our luggage up, but besides that the rooms were clean and the beds were the most comfortable hotel beds i have ever slept in.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Beautiful hotel near Union Square

Posted 18-Jul-2015
Lovely hotel with excellent and very helpful and courteous staff. A little difficult to locate on street with crazy SF traffic because signage isn't prominent feature. Stunning and charming rooms. Very quiet.......didn't hear outside street traffic or even other guests. Only minor issue was room was a little warm for me probably because it was a warm summer and SF isn't heavily dependent on AC. Would have liked to have microwave in room but that is just a personal preference. I'd definitely recommend this hotel and will probably stay again.
4 out of 5
Recommended
for Couples
by A verified traveller from Pinawa

Nice downtown SF location

Posted 18-Jul-2015
Pros: Location and style.
Cons: Put up a small shelf for toiletries in the bathroom.
Location: Right on the cable car line with a stop basically across the street. Expect to wait in line for 20 - 30 minutes though.
Check in was excellent. Parking is expensive, $68 for valet overnight. Room was very nice, but small. Bathroom is ridiculously small, with no shelving. Even the pedestal sink design doesn't allow you to use the edge as a shelf. Wireless so-so in the room.