Ratings based on 2,040 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom san diego, CA

Great hotel since it's next to all the shopping!

Posted 21-Apr-2015
It was a great hotel since it felt very fancy. Just didn't like that it took me a while to cancel my other room since I had a medical emergency.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Ca.

Quick and qiet

Posted 21-Apr-2015
We came in super late and they were very courteous and helpful. We were only going to be there a few hours to sleep as one of us had a surgery early the next morning. They gave us a quiet little room and sent us on our way. The concierge was very helpful and knowledgable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Apr-2015
Staff was friendly and helpful. The toon was clean and quite.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom herefordshire

Excellent location.

Posted 18-Apr-2015
Excellent location. Most of front desk staff very friendly. Howard (bellman) exceptional helpful!! Small rooms but comfy. Some rooms being updated so noisy in the morning!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle, WA

Great Location!

Posted 15-Apr-2015
We had a great stay at Villa Florence! I have stayed here before and love the location. The rooms have all been remodeled and it seemed much roomier than before. The staff was fantastic and very helpful. We will come here again on our next visit!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Old world elegance but modern with great service

Posted 14-Apr-2015
Pros: The staff especially the front desk (guy with interesting mustache) was great. Concierge was also really great.
Cons: I wish the room had been a bit larger. It was a bit comical to have to bend down or slide across the bed to get from one side of the room to another.
Location: The location is great in the center of downtown SF. It's a minute from Sax's Fifth Avenue, Tiffany & Co, great shopping. Chinatown is close by.
It was really frustrating to get in front of the hotel and I had to circle around in SF traffic many times. I finally called the front desk and spoke to the guy with the interesting mustache who was a gem and talked me off the ledge. He had concierge and the valet meet me when I drove around again. I thought that was a first class thing to do. The hotel has an old but chic and modern feel. I enjoyed the atmosphere and the very large TV. Great valet service. I liked texting when I needed my car and getting it in about 15 minutes. I love Lavazza coffee but the coffee maker didn't work and wasn't plugged in. It should have been replaced. The TV was huge and a nice touch. Nice products in the bathroom. The restaurant was nice. I really liked the look and feel.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cabo San Lucas, MX

Great hotel at Union Square

Posted 13-Apr-2015
Pros: Location, confort, staff.
Cons: Lighting on the hallways... Kinda creepy at night.
Location: China town, Market st., Union Square, Sushi Boat (just around the corner)
Me and some friends made a trip to SF to celebrate my birthday and stayed at Villa Florence, first time there for all of us. We loved it! We got the biggest room on the 7th floor right on the corner with the view to Powell St. The location of the hotel is perfect. Half a block to Union square, a couple of blocks to the Powell Cable Car and BART station. You can walk to market street and china town. And the staff are very friendly, we had some homemade limoncello and biscotti at the lobby. And the Italian restaurant there is a must try. There is a Starbucks next door, but before you go get your usual Latte, try the one at the lobby, you won't regret it. We will be staying here again, for sure!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TX transplant

Downtown SF

Posted 11-Apr-2015
We loved the accessibility the hotel provided to shopping, Muni and BART. Perfect for a downtown experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to Union Square

Posted 10-Apr-2015
Pros: Location, modern look of rooms and that the rooms had just been renovated.
Cons: Valet parking is offsite somewhere so it takes several minutes to get your car. I think they share the service with another hotel nearby.
Location: If the only thing I can slightly complain about is the valet service then the hotel did its job. You will enjoy staying here.
Great hotel right by Union Square and the cable car. All the high end shops are nearby at Union Square. Walgreens just down the street for anything small that you need and where you can buy public transportation passes.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2015
Overall good, as expected dxvdsfhbfdnmjgdmg xzfvdzgbbnfgf afdvfs