Ratings based on 2,176 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from New York City

Disappointed with the Hotel

Posted 01-Jul-2015
Pros: only the location
Cons: room set up-better access to watching TV improve room service improve HSK service.
Location: great location for travelers for city sight seeing or going to East bay. Convenient to public transportation, excellent shopping.
I was in a Deluxe Queen Room and not sure what was deluxe about it. The bed faced a desk and the Television was on that same wall but facing the front door. No chairs other one desk chair. So watching TV was an overall strain. Room service from Kuletos was a great disappointment: not many choices and children's menu was out of all but 1 choice. Then next day housekeeping straightened up the room and left the dirty dishes with leftover food in the room. I had to call front desk at 5pm and request it be picked up. That in itself, was careless and nasty and would therefore I would not recommend your hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Union Square hotel with great ammenities

Posted 30-Jun-2015
Pros: Location, comfortable room, great hotel staff
Cons: Some sort of microwave somewhere. Doesn't need to be in the room, but access to one would be great (we had leftover Chinese)
Location: Great location. BART was three blocks away, cable cars two. Union Square was a block away.
Great hotel. A little loud, but it is in the city, so not any louder than I expected. Hotel staff was fantastic, Room was very comfortable. Already planning our next stay there. Located very close to Union Square, BART, and the cable cars. Fantastic restaurant as well (Kuleto's). Good bar also.
3 out of 5
by A verified traveller from Seattle

Close to Union Sq. but super small room and smelly

Posted 26-Jun-2015
The carpet really needs some cleaning. It's dirty and smelly. No one seems ever opened the window to let wind in. The room is dark as well. Overall not a good experience except the location.
2 out of 5
by A verified traveller

It'not worth for the price.

Posted 26-Jun-2015
This hotel is not worth for the price but location is really good. I don't recommand this hotel.
2 out of 5
by A verified traveller

bad experinces

Posted 25-Jun-2015
no parking in the hotel,outside the front door smell very strong cigarette and they asking me to park or i will cost me morethan 80 dollars a night, im not even stay in the hotel and they don't want to refund my money...so bad experience in my entire travel history in my life....
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

great location in the middle of everything

Posted 24-Jun-2015
love this boutique hotel - great staff and wonderful location; very clean and comfy
2 out of 5
by A verified traveller from Redding, CA

Great Location but rooms could use an update.

Posted 24-Jun-2015
Pros: I like the style and appearance of the front entry, lobby and the restaurant!
Cons: My room was a little dowdy and had a very small bathroom. The neatness of the room left a little to be desired, and was in need of a paint job .
Location: Great location with many Restaurants, shopping and theaters nearby.
Villa Florence is in a great location downtown right in the middle of everything including shopping and theaters.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Vintage hotel, nicely renovated

Posted 24-Jun-2015
There's a lot to like about this hotel. Staff is friendly and helpful. Lobby is well appointed; room and hallways looked recently renovated. Location is great. On the down side, air conditioning was a problem. It had a remote control but it was unplugged when I first arrived and I spent a fair bit of time with the remote before figuring out it wasn't plugged in. I had to use a pencil to turn it on (couldn't reach the button through the grill) . There were no instructions so I contacted the front desk for some brief instructions. And finally it's rather noisy. Bathroom was tiny, with no counter, just a pedestal sink.
4 out of 5
Recommended
for Couples
by A verified traveller

Nice, boutique hotel in downtown near Union Square

Posted 23-Jun-2015
Pros: Location was great. Room was quiet. Staff was very friendly and helpful.
Cons: Wifi was awful. Didn't work in the room at all. Tried to get on computer in business center in morning before check out and didn't work there either.
Location: Right off of Union Square--restaurants and shopping galore!
This was convenient to downtown San Fran and Union Square. The front desk staff asked if we preferred a room on the street or in the back, and we requested the back for quiet and it was totally quiet--even on the night that Golden State won the NBA championship. Unfortunately the wifi was awful and the price for valet parking was ridiculously high. Overall was a pleasant stay but for the price disappointed with parking and wifi.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kauai,Hawaii

great location

Posted 21-Jun-2015
Pros: Freindly staff . Very helpful with suggestions. Grocery / Drug store a block away. Great location!
Cons: A lot of street noise.......I found the cable car bells charming, personnally. Next remodel, they might think of sound proofing the windows .
Location: We took the hop off hop on bus tour and our location was great for that. BART and Mall close by and grocery / drug store within two blocks......
GREAT location, with that said the Warriors had just won the Championship so it was a bit bit noisy from the bar across the street. But nothing but great things to say about this Hotel. They might think about sound proofing the windows and having blackout curtains the next time they remodel but we enjoyed our stay......the cable car bells , the minor street noise were totally acceptable considering the close proximity to Union Square....GREAT location ! Would definitely stay her again ! Hotel staff was EXCELLENT! Room was small but clean and had everything we needed for our overnite stay . Would stay here again.........