Ratings based on 2,965 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom LA

Great location and nice hotel

Posted 28-Feb-2015
Very centrally located, friendly staff and clean rooms. The only downside is that half of hotel is being remodeled, so it is noisy and if you get a room on a floor that is being worked on, the banging starts first thing in the AM...
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Vegas

Right in the Heart of Union Square

Posted 28-Feb-2015
Pros: Location!!!!
This hotel is right next to "Union Square" and is Fantastic. The hotel staff were most welcoming...even offering me a taste of the house made "lemoncello" while i check in along with a house made Biscotti...both were deleicious. The room was impecablly clean and roomier then many SF hotels. The ammenities were top notch and the whole experience could not have been better.
3 out of 5
Recommended
for Couples
by A verified travellerfrom Australia

Too Busy

Posted 19-Feb-2015
Pros: Location and the staff
Cons: More attention to what is reasonable when taking a booking and being able to deliver a service.
We stayed during a busy period and found ourself in a room that was undergoing renovation. It lacked some of the services, overlooked a road and very noisy.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom marti

Family Visit

Posted 18-Feb-2015
My daughter and I stayed at the Villa Florence while out in SF visiting my father and brother. The hotel initially had us in a room directly across from the elevator--a very noisy elevator. I requested a different room, and the staff was very accommodating. The room we moved to was quite cramped and small. The bed was fairly comfortable and the pillows were hard. But the room was spotless and otherwise very nice. Breakfast in the hotel restaurant was a disappointment, especially given the price. I was dismayed at having to pay a $20 administrative fee per day (plus tax on the fee) above the cost of the room quoted by Expedia. Overall, the location was convenient and it was a pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel across from Union Square.

Posted 17-Feb-2015
Pros: I like the staff, they were very nice and helpful.
Cons: improve the comfort of the bed and shower curtain.
Location: excellent location.
My experience was okay. the shower curtain did not move well For a senior citizen.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Pasadena, CA

Cozy old hotel near Union Square.

Posted 17-Feb-2015
Pros: Definitely the service. They were friendly and efficient.
Cons: The renovation seems to have skipped some essentials like sanding prior to painting. Doors would stick.
Location: Right near Union Square and all the downtown action.
Chose this place because it was a Valentine's trip and I wanted to eat at my favorite place in SF; Kuleto's (which is right next door). The staff are very friendly and professional. The place seems to be quite old but has been recently renovated. Pleasing colors and textures. The room was very small, but was appointed well enough. Be wary about parking if you're driving there or renting a car. It's quite expensive in San Francisco and I found it to be more expensive here than in other hotels I've stayed at there.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to union square

Posted 12-Feb-2015
Pros: Character
Relatively inexpensive, interesting rooms, very comfortable. Remodeling going on, so a little rough around the edges. Beware of fee for wireless internet whether you use it or not.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Heart of Downtown shopping

Posted 11-Feb-2015
Hotel was great. Staff was nice and friendly. Unfortunately construction is going on in most of the rooms so that might be an issue for some. But otherwise great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable - In the heart of union square

Posted 10-Feb-2015
Our room was small but very comfortable - double bed. Staff is wonderful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Excellent location.

Posted 09-Feb-2015
The hotel is very conveniently located in the heart of downtown. Walking distance to many attractions, shops and restaurants. Staff is excellent is every way. Could be cleaner but acceptable.