Ratings based on 2,241 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

excellent location

Posted 14-Aug-2014
Pros: location was the best.
Cons: include wifi in the room rate. more table and chairs to seat in the lobby. it was very crowded in the morning during breakfast
Location: the city tour buses park just in front. the start line of one the cable car is very close. Shopping stores very close.
great hotel. Though the hotel is very expensive, I was surprised that we had to pay for wifi in the room.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Orleans, LA

Wonderful hotel.

Posted 10-Aug-2014
Pros: The location and the beds were so comfortable.
Cons: To provide free internet in rooms.
We had a great stay. Very nice hotel that is convenient to everything. Lots of amenities. Friendly staff. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel in San Francisco

Posted 09-Aug-2014
Pros: Location, cleanliness and helpful staff
Cons: not that I can think of
Location: Centrally located, as we walked to Chinatown, Pier 39, high end shopping, restaurants
This was our first time in SF, and the Westin was the perfect place to stay for comfort, cleanliness, convenience and very helpful conscierres. We would highly recommend this hotel, as our experience with it was great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location, on Union Square!

Posted 08-Aug-2014
Pros: Location, food at Bourbon Street restaurant
Cons: The staff had not finished the room clean (poorly made bed, didn't empty the garbage). Reception gave me extra points earned and offered extra points!
Easy check in. Beautiful room. Very helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Center of Everything

Posted 06-Aug-2014
Pros: The location, large rooms, nice views in the newer tower.
Location: Near everything.
The hotel is a great location for exploring SF. You are very close to all the tourist attractions and mass transit is a few blocks away at most. I would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Arlington, TX

Nice Hotel

Posted 05-Aug-2014
Pros: It took a while for the hot water in the sink to become hot. Shower was fine, just the sink.
Cons: Faster warm water in the sink.
Older hotel but updated & modern touches. Very convenient in Union Square to all the attractions. The staff was excellent.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Salt Lake City, UT

Expensive, but comfortable

Posted 03-Aug-2014
Pros: Comfortable bed, nice staff, very clean, plenty of in-hotel services.
Cons: Better dinner options at The Oak Room.
I spent 5 nights at the Westin St. Francis for a work trip. I found the staff to be pleasant, the decor splendid, and the bed incredibly comfortable. My room in the Tower was quite nice, although surprisingly small for the price tag. That said, I don't think you're likely to find a better deal for a hotel in the heart of San Francisco.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very accommodating staff.

Posted 30-Jul-2014
Joy was more than helpful when I checked into the hotel. We were early arriving due to our flight and she went above and beyond to get us checked in and into our room early.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

Excellent hotel and great location!

Posted 28-Jul-2014
Pros: Excellent location and heavenly bed. Bathroom is great (very clean and big).
Cons: I was disturbed by the staff for house keeping.
Location: Enjoy the city view, fine dining and lots of shopping in Union square. Go for a ride in a cable car and so on.
I love the stay in The Westin St Francis (tower building). It's right in Union Sqaure. Excellent location! The room is big enough to accommodate two people and the king size bed is generous and very comfortable!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2014
Very friendly and focused staff. Really wanted to make sure we had a great visit! Went above and beyond!