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Reviews of The Westin San Francisco Airport

4 out of 5
The Westin San Francisco Airport
1 Old Bayshore Hwy, Millbrae, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1189 out of 1948 reviews" "
Rating 8 - Good. 428 out of 1948 reviews" "
Rating 6 - Okay. 164 out of 1948 reviews" "
Rating 4 - Poor. 89 out of 1948 reviews" "
Rating 2 - Terrible. 78 out of 1948 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with shuttle to airport.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great I enjoyed my weekend stay. Will be booking again.
Stayed 4 nights in Apr 2024
Response from Westin SFO Team on 17 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 16 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Kevin M

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I am not impressed with this hotel. The common areas are clean and in good repair. However, my room had long black hair in the bathroom and peeling bathroom cabinets and towels stained with something black. Parking is $48 overnight. I won’t stay here again.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 16 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Shankar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 16 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 16 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Evening staff (only ones I interacted with), was fast, kind & attentive. Shuttle service to airport was fast, efficient, on-time and clean. Driver was courteous. Will book again.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 16 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Tracy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A perfect hotel for a late night arrival at SFO. Beds were comfortable, check in was a breeze. Loved the Starbucks in the lobby and the free airport shuttle.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Tracy,Thank you for choosing The Westin San Francisco Airport for your late-night arrival. We're delighted you found our beds comfortable and the check-in process smooth. It's also great that you enjoyed the convenience of Starbucks in our lobby and our complimentary airport shuttle service. We hope to have the pleasure of welcoming you back for another comfortable stay in the future.

10/10 Excellent

Bob and Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful employees at Westin and in the bar at Aloft Hotel (across the street).
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 15 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Silvio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 15 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fast and easy check in nice and quiet place better time to check out to other places
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 15 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people here. My daughter left her laptop in the room and they shipped it to us
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 15 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The view was spectacular. Close to the airport, with convenient shuttle service.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 10 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Eric, El Cerrito

Liked: Cleanliness, staff & service
Shuttle service to airport was great
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 10 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Rodney

Travelled with family
Liked: Amenities, property conditions & facilities
The price you pay for the stay there’s no breakfast included, parking is $48, and staff is not too welcoming
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 8 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Katherine, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 8 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 8 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Karman, surprise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and nice hotel to stay in. Near the airport and good food in their restaurant.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and was close to the airport.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 4 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

4/10 Poor

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was terrible.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 3 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starbucks should stay open a bit longer. Food at Grill and Vine is very expensive. If complimentary breakfast was made available on certain reservations or at minimal cost, it would help.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 3 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel right next to the airport. Exceeded expectations for an airport hotel and staff were super friendly and helpful, especially as I needed a little extra support after I tore my ACL. BIG THANKS to the team.
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 12 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Danielle

Business traveller
Liked: Staff & service, property conditions & facilities
Will stay here again Issue was resolved but not with much ‘care’
Stayed 1 night in Apr 2024
Response from Westin SFO Team on 2 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, frequent airport shuttles
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 2 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Nyasha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here on my way to another city. Pretty clean and comfortable. Easy check in/out. Hotel shuttle is great!
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 1 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 1 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

andrea

Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Kylie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nia was great at check in and so were the bar and restaurant staff.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 1 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 27 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the airport and the indoor pool and hot tub are great!
Stayed 2 nights in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room overlooked an enclosed pool area. I would have preferred a window to the outside for fresh air and at minimum a parking lot view.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle was a great getting me to the airport. It would have been nice to know ahead of time that parking is $48 per day.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Zaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Tony

Stayed 2 nights in Mar 2024
Response from Westin SFO Team on 10 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would love stay again in the future
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Oriana

Liked: Cleanliness, amenities, property conditions & facilities
Our favorite place to stay when we fly
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 20 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Megan

Stayed 1 night in Mar 2024
Response from Westin SFO Team on 8 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room facing the indoor pool area are a bit noisy
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love coming here because my 11yo loves to watch planes from the room.
Stayed 1 night in Jan 2024
Response from Westin SFO Team on 18 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Sheetal

Travelled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 15 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

6/10 Okay

sally, Redwood City

Liked: Staff & service
No room service...expensive parking
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 13 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are sorry to hear you had some challenges during your stay but appreciate your honest feedback.

2/10 Terrible

myrna

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Confusing
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Myrna,Thank you so much for the feedback. We're sorry to hear about any confusion during your visit, as this is never the experience we want our guests to have. Please consider reaching out to us offline so that we can gather more information about your experience and better assist you. We hope to hear from you soon.

8/10 Good

Kirsten, Richmond

Stayed 1 night in Mar 2024
Response from Westin SFO Team on 1 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

8/10 Good

Annemarie, NORTHPORT

Stayed 1 night in Mar 2024
Response from Westin SFO Team on 1 Apr 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Becke

Liked: Cleanliness, staff & service, property conditions & facilities
~
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 8 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Ann

Liked: Staff & service, property conditions & facilities
Friendly staff.
Stayed 3 nights in Feb 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Von

Liked: Cleanliness, staff & service, property conditions & facilities
The staffing was very nice and helpful.
Stayed 1 night in Mar 2024
Response from Westin SFO Team on 5 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!

10/10 Excellent

Samantha

Stayed 1 night in Mar 2024
Response from Westin SFO Team on 25 Mar 2024
Thank you for choosing the Westin San Francisco Airport hotel during your stay with us. We are glad to hear you had enjoyed your stay and appreciate your positive feedback. We look forward to your next visit!