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Reviews of The Ritz-Carlton, Half Moon Bay

5 out of 5
The Ritz-Carlton, Half Moon Bay
1 Miramontes Point Rd, Half Moon Bay, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 410 out of 579 reviews" "
Rating 8 - Good. 95 out of 579 reviews" "
Rating 6 - Okay. 33 out of 579 reviews" "
Rating 4 - Poor. 25 out of 579 reviews" "
Rating 2 - Terrible. 16 out of 579 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Srikanth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place to stay.
Stayed 2 nights in Mar 2024

8/10 Good

Clare

Stayed 1 night in Mar 2024

10/10 Excellent

Sakura, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Maxiimiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

vaughn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and plenty of trails. The dining, shops, and activities around the resort are limited. A rental car is a must when staying at the hotel any length of time.
Stayed 5 nights in Dec 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton on 11 Jan 2024
Dear Vaughn,Thanks so much for the lovely review! We’re so glad to know that you enjoyed your stay to the fullest at our coastal paradise. We appreciate your words of praise and look forward to welcoming you back again for another visit to the shores of Half Moon Bay.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Micaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌊 is always the best

8/10 Good

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

ELENA

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 20 Nov 2023
Dear Elena,Thank you for your positive review! We are delighted to know that you found everything to your satisfaction during your stay with us and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Vasilios, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent property. Surrounded by natural beauty. Prices are steep but you get what you pay for
Stayed 2 nights in Nov 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 18 Nov 2023
Dear Vasilios,Thank you for this amazing review! We are delighted to learn that you had a charming experience at our beautiful bluff-top retreat. We look forward to welcoming you back again in the future for another unforgettable stay!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 8 Nov 2023
Dear Ashley,Thank you for positively reviewing us! We're thrilled to know your experience here has been nothing short of spectacular and we look forward to seeing you again soon!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Terrible

Gordon

Stayed 1 night in Oct 2023
Response from he Ladies and Gentlemen of The Ritz-Carlton on 5 Dec 2023
Dear Gordon,Thank you for the candid feedback. It is disheartening to know that your experience with us fell short of your expectations. We hope you'll give us one more opportunity and join us in the future for a much-improved guest experience.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Terrible

Yizhen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Ari

Travelled with family
Liked: Cleanliness, staff & service
The location, scenery, golf access, and service were phenomenal. The food needs to be better, especially for the price. The rooms need an upgrade as amenities are not representative of the Ritz Carlton brand (no USB outlets, no mini bar, finishes are dated, etc…). Half Moon Bay is extraordinary and I will return but the hotel is stuck in the year 2000
Stayed 3 nights in Oct 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 23 Oct 2023
Dear Ari,Thank you for taking the time to share your experience with us. We appreciate your detailed feedback and are pleased to know you enjoyed our scenic location and top-notch service. We are continually striving to enhance our guests’ experience and your comments will certainly assist us in our efforts. We hope that you will join us for an improved stay in the future.

10/10 Excellent

Leslie

Stayed 1 night in Oct 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 8 Nov 2023
Dear Leslie,Thank you for sharing this awesome five-star review! We hope to welcome you back to Half Moon Bay in the near future!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

2/10 Terrible

Dejun

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Experience at The Ritz-Carlton, Half
I recently booked a stay at The Ritz-Carlton, Half Moon Bay through Hotels.com for my VIP customer from October 7th to October 8th, 2023. Unfortunately, our experience was far from satisfactory. During our stay in Room 221, the shower system was malfunctioning, and despite multiple attempts to request assistance from the front desk, the issue was not resolved. This left us without a functioning shower throughout our stay, which was a significant inconvenience. Our expectations for The Ritz-Carlton were high, given its reputation for exceptional service and luxurious accommodations. However, the failure to address a basic amenity like the shower system in a timely manner was a disappointment. We hope that the hotel will investigate this matter thoroughly and take measures to prevent such incidents in the future. Our commitment to providing our VIP customers with exceptional experiences is of utmost importance, and we trust that The Ritz-Carlton will take the necessary actions to restore our confidence in their establishment.
Stayed 1 night in Oct 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 10 Oct 2023
Dear Dejun,Thank you for sharing your feedback. We pride ourselves on delivering exceptional hospitality, and we are disappointed to hear that your experience fell short of expectations. You are right to expect only the highest standard of service, and we apologize that this was not the case for you. We will surely share your comments with our Ladies and Gentlemen so improvements are made where necessary and we hope you will join us for an improved visit in the future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 8 Nov 2023
Thank you for your kind review, we hope to welcome you back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and excellent service.
Stayed 2 nights in Sep 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 11 Sept 2023
Dear Lisa,Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our Ladies and Gentlemen provided you with impeccable service and that our scenic location added to the magic of your unforgettable stay. Should your travels bring you back, we would love to welcome you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Sep 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton on 6 Sept 2023
Dear David,What an amazing review! It is a pleasure to know that you enjoyed our beautiful bluff-top paradise very much! Thank you again for choosing us to be your home away from home and we look forward to seeing you again soon!Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

4/10 Poor

Jingjing

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They charged me twice and very hard to get refund
You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything
Stayed 1 night in Jun 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 5 Sept 2023
Dear Jingjing,Thank you for taking the time to share this insightful review. We sincerely apologize for the inconvenience and challenges you faced. Your feedback is truly important to us and we are sorry we fell short of providing the exceptional service that we strive for. We will share and address the concerns you’ve raised with our Ladies and Gentlemen to ensure improvements are made.

4/10 Poor

Jingjing

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
They took double charge on my room
You got to watch out this hotel. I paid in full when I book it, but they still charge me a full stay, they said that they need keep money for a week for safety for 7 days then money back to my credit card. But it does not after 7 days. I called they said keep waiting, 10 days after I called again, they give me an email address to report problem. I emailed, they back to me said they will check, then no answer for 2 days. I called Hotel.com customer service for help, after Hotel.com talk with the hotel they give me money back very fast. But without hotel.com help I do not think they will do anything
Stayed 1 night in Jun 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 5 Sept 2023
Dear Jingjing,Thank you for taking the time to share this insightful review. We sincerely apologize for the inconvenience and challenges you faced. Your feedback is truly important to us and we are sorry we fell short of providing the exceptional service that we strive for. We will share and address the concerns you’ve raised with our Ladies and Gentlemen to ensure improvements are made.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! Beautiful location. Very friendly and helpful staff. Great food. Terrific amenities.
Stayed 1 night in Aug 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 28 Aug 2023
Dear Susan,Thank you for your excellent review! We are overjoyed to discover that you found so many aspects of our resort to be wonderful, from our breathtaking location, and delicious offerings to our helpful Ladies and Gentlemen and terrific amenities. Should your travels bring you back, we would love to welcome you.

10/10 Excellent

Lea Noriko

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 28 Aug 2023
Thank you for your kind words! We hope to welcome you back to Half Moon Bay in the near future!

8/10 Good

Adrienne

Travelled with family
Liked: Amenities
Great property. Customer service is excellent!
Stayed 1 night in Aug 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 9 Aug 2023
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay again in the near future.

10/10 Excellent

Sneha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 10 Aug 2023
Thank you for your kind feedback! We hope to welcome you back to Half Moon Boon soon.

10/10 Excellent

Azenith

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Jul 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 2 Aug 2023
Dear Azenith,Thank you for the lovely review! We are delighted to hear that our impeccable service and thoughtful amenities were able to win you over. Thank you for choosing us to be your home away from home and we hope you will allow us the pleasure of hosting you again soon for an equally unforgettable stay.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous!
Loved the location and beautiful hotel!
Stayed 1 night in Jul 2023
Response from The Ladies and Gentlemen of The Ritz-Carlton, Half on 18 Jul 2023
Dear Guest,Thank you for your kind review! We are glad to know that you had a wonderful time at our luxurious bluff-top resort and loved our scenic location. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 22 Jun 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

4/10 Poor

Jim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 22 Jun 2023
Dear Jim,Thank you for taking the time to leave this review. We are sorry to hear that our hospitality fell short of expectations. Your feedback is much appreciated so that we can share with our Ladies and Gentlemen and make immediate corrections. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 2 Jun 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Alexson Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 2 Jun 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Vivienne Nerveza

Travelled with family
Although it’s a little bit pricy but it’s worth it. Perfect place just to relax and enjoy the place.
Stayed 1 night in May 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 30 May 2023
Thank you for sharing your feedback with us. We hope to welcome you back to Half Moon Bay again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 30 May 2023
Thank you for sharing your feedback with us. We hope to welcome you back to Half Moon Bay again soon!

6/10 Okay

Goran

Travelled with partner
Liked: Cleanliness
Ordinary service at restaurants. Had to wait for host/es to show up. In general, needs refresh!
Stayed 1 night in Apr 2023
Response from The Ritz-Carlton, Half Moon Bay on 1 May 2023
Dear Goran,Thank you for taking the time to leave this review. We are sorry to hear that our hospitality fell short of expectations. Your feedback is much appreciated and will be shared with our Ladies and Gentlemen so immediate corrections can be made and we can welcome you for an improved experience soon.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ritz is always a great experience. The service is incomparable to other hotels. Silent, smooth always reading your mind. The property is beautiful and offers so many amazing views of the ocean. The pool is old and uninviting. Luckily there are other things to do.
Stayed 2 nights in Mar 2023
Response from The Ritz-Carlton, Half Moon Bay on 14 Mar 2023
Dear Anna,Thank you so much for this lovely review. What a delight to see that your time with us was everything you expected thanks to our dedicated Ladies and Gentlemen, incredible ocean-view rooms, and thoughtful amenities. It was a pleasure to have you with us and we eagerly look forward to your return soon.Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, Half Moon Bay

10/10 Excellent

Jack, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2023
Response from The Ladies & Gentlemen of The Ritz-Carlton on 31 Jan 2023
Thank you for your providing you kind review. We hope to welcome you back to Half Moon Bay soon!

10/10 Excellent

Mercedes

Response from The Ladies & Gentlemen of The Ritz-Carlton on 2 Jun 2023
Thank you for sharing your kind feedback. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Steve

Stayed 1 night in Nov 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 14 Nov 2022
Thank you for your feedback! We look forward to welcoming you back to the coast at a later time.

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning views! A very relaxing getaway
Stayed 2 nights in Oct 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 24 Oct 2022
Thank you for sharing these kind words about your stay. We look forward to welcoming you back to Half Moon Bay in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly one of the very finest hotels I have ever stayed at! I’ve stayed there many times over the years and it never disappoints. In the era of 5 star recommendations being common, the Half Moon Bay Ritz Carlton deserves 10 stars!
Stayed 2 nights in Oct 2022
Response from The Ladies and Gentlemen of The Ritz-Carlton on 19 Oct 2022
Thank you for sharing your kind feedback! We hope to welcome you back to Half Moon Bay in the near future.

4/10 Poor

xisheng

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I will not go back
It was an ok hotel, average level, the service is not good. The Ocean Terrace stops service at 5.30pm, the food and service at Navio is not good for the price. Through the ocean view window, you can see half of another building. The coffee maker is very noisy. i will not go back
Stayed 1 night in Oct 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 18 Oct 2022
Thank you for providing this valuable feedback so that we may improve the guest experience.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 31 Jan 2023
Thank you for your kind review. We hope to welcome you back to Half Moon Bay in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing overnight staycation
Went for a short overnight. Had dinner at The Conservatory where the food was wonderful and Krystal our server was amazing. Spa treatment in the morning by Sean who gave a wonderful massage… then golf in the afternoon. Beautiful property, wonderful service and unparalleled golf.
Stayed 1 night in Aug 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 1 Sept 2022
Thank you for your wonderful feedback! We look forward to welcoming you back to the coast at a later time.

10/10 Excellent

Pete

Stayed 2 nights in Aug 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 31 Jan 2023
Thank you for your kind review. We hope to have you back with us soon!

6/10 Okay

ANGELIKA

Liked: Cleanliness, property conditions & facilities
Everything was pretty good except I paid for an ocean front view in the guest house and got a partial golf view which I know is a less expensive room.
Stayed 1 night in Aug 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 31 Aug 2022
Good day Ms. Morte,Thank you for your feedback. Our system shows that a Guest House Fire Pit Guestroom was reserved and this appears to be the room type utilized during your stay. Should you have any additional inquires about this, we would be happy to further assist. We look forward to welcoming you back to the coast!

10/10 Excellent

Alfredo, Livermore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true 5 stars hotel and the best bang for the buck I have ever seen in California. The rooms are amazing, the service is amazing. The scenery is simply unique. Having lunch outdoors with ocean view is spectacular and very relaxing. Perfect for getaways and overall tranquillity. Super highly recommended!
Stayed 2 nights in Aug 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 21 Aug 2022
Thank you for your kind words! We are thrilled to hear you enjoyed your stay with us and hope to welcome you back to Half Moon Bay again soon.

10/10 Excellent

Ji hyean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and nice staff! I totally enjoyed vacation!
Stayed 2 nights in Aug 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 12 Aug 2022
Thank you for your kind feedback! We're thrilled to hear you enjoyed your visit to the California coast.

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Great luxury weekend away
Stayed 1 night in Aug 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 12 Aug 2022
Thank you for your kind review. We're glad to hear you enjoyed your weekend getaway!

10/10 Excellent

Sungmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jul 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 2 Aug 2022
Thank you for your feedback. We look forward to welcoming you back to the coast at a later time.

10/10 Excellent

Chul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Jul 2022
Response from The Ladies & Gentlemen of The Ritz-Carlton on 15 Jul 2022
Thank you for your feedback. We look forward to welcoming you back to the coast soon!