Ratings based on 2,607 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Los Angles

Too small for comfort

Posted 27-Aug-2014
Pros: It was clean.
Cons: Not sure if they can build out their bathrooms.
Location: There were several homeless people and the area was noisy. But it was walking distance to Macy's and some high end dept stores.
If you like a little space, this hotel is not for you. The room was so small and the bathroom literally only had a 2 x 2 area to stand. The toilet, tub and very tiny sink were all up on each other. It was quite challenging to apply make up. There's no counter space. I had to utilize the toilet lid and place my stuff on top of it. Ugh! The hotel is definitely historic and the rooms are filled with unique and beautiful furnishings, but in my opinion that did not make up for the lack of square footage. Overall, the area is boarder line seedy unless you head toward the shopping area where Macys is located. The hotel was overpriced and I will not return.
Comment from Hotel Management
30-Aug-2014 by Jim Gross, Hotel Management
Dear Arlene, I appreciate your review. We listen to our guest comments. We are waiting for the shelves and once we have that in our hands, we'll be installing them to increase the storage area. Most importantly, Union Square and our hotel's immediate surrounding area is a home to the world-class shopping and dining. Thanks for visiting us. Jim Gross, General Manager
1 out of 5
by A verified traveller

Horrible

Posted 22-Aug-2014
Pros: Nothing
Cons: Everything
Location: Don't go to Union Square - it is a tourist trap and the stores are in every mall in America.
I wrote a long detailed review and Expedia refused to publish it. So all I will say now is this hotel was horrible, loud, inconsiderate and overpriced. Never, ever will we return to this property.
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

One night wasn't enough!

Posted 20-Aug-2014
Pros: Beautiful, great location, clean
Cons: Nothing that I can think of
Location: Sears food may be a tourist staple, but it was beautiful and had fantastic food with great service. Trolley stops right in front of hotel!
We stayed one night so we could get in a tour of Alcatraz before our Cruise. We had to rush from the airport to the pier to make our tour, stopping quickly to leave our bags. My husband didn't even have to enter the hotel to check our bags - how wonderful! The staff couldn't have beem more friendly, the room was clean, well appointed and very roomy, and there are no words to describe how beautiful the hotel was! When we had to leave the hotel the next day to head down to our cruise ship, our requested taxi van was waiting for us. Great location and fantastic hotel!
Comment from Hotel Management
22-Aug-2014 by Jim Gross, Hotel Management
Dear Trisha, It always bring our spirits up to read a review like yours! We always strive to provide the best service, but it's nice to get a positive confirmation from one of our guests! Our hotel has plenty of history behind it starting with our 'Prohibition Room'. On your next visit, please ask for a tour! Sincerely, Jim Gross, General Manager
2 out of 5
by A verified traveller from melbourne , Australia

great position, experience so so - Beware

Posted 19-Aug-2014
Pros: position great, bar, foyer and Scala restaurant great.
Cons: management and staff
we booked this hotel for 2 nights, paid A$828.00 for 2 nights. our room was small, which was fine as I had not paid a higher rate for a larger room. however I was not impressed when I found that they had put us in a room on the 20th floor, directly under the night club dance floor n the 21st , the bar and dance floor where pumping until 1.30am close. I was very annoyed as I feel the hotel should have advised us of this prior to accepting our reservation and the room should have been heavily discounted as a result thereof. I spoke to the night duty staff on the Saturday evening to raise my concerns, they were not very helpful and did not offer an alternate room. For the rate paid, I did not get any value . the staff had a no care attitude.
Comment from Hotel Management
26-Aug-2014 by Jim Gross, Hotel Management
Dear Basile, I appreciate your candid comment. I'm mostly disappointed that you felt our staff did not show the care you wanted. We do offer to move our guest to another room when requested whenever we have other compatible rooms available. It is likely that the hotel was sold out. Please know that I will mention your experience with my front desk team. Regards, Jim Gross, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient hotel

Posted 15-Aug-2014
Pros: Location Comfort
Close to union square and all the key shops Lovely foyer and excellent restaurant attached ( also good for room service)
Comment from Hotel Management
26-Aug-2014 by Jim Gross, Hotel Management
Dear Guest, Great review! You said it all: location, our lobby and Scala's! Thanks! We hope to see you soon. Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice historic hotel, unbeatable location

Posted 12-Aug-2014
Pros: ambience
Location: Location is right next to Union Square, on Powell St. where the cable car runs
We loved the Sir Francis Drake. The staff is wonderful and the rooms are funky and not over restored. By necessity bathrooms are small. We had a corner room with great views (2010), but on the20th floor, which means LOUD at night, because their nightclub is just above. They provided earplugs once we requested them, and a very nice gesture, took the breakfast charge off our bill. We would definitely stay there again, just not on the 20th floor.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 10-Aug-2014
Great location in the heart of Downtown San Francisco. Do some shopping and drop it off at home. Go drinking downstairs and then go out. Unique hotel. Due to the location, expect to hear the traffic noise from a busy city. Otherwise, completely enjoyable
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great Location, Friendly Staff, Classy Hotel

Posted 10-Aug-2014
Pros: Everything!
Cons: Really wish there were recycling bins in the rooms. As environmentally-minded as they are, I was surprised that there were not.
Location: See above.
What an amazing stay! The Staff: The staff was very friendly and helpful getting the bags to the room, and room service was right on time. Check-out only took a few minutes too, even though it was their busiest time of morning. The Room: Amazing! We were on the 11th floor and had a beautiful view of Union Square out one window and of Pacific Heights (I think?) out of the other. Some reviewers complained the rooms were small--well, it certainly wasn't huge, but really, how much room do you need in a hotel room anyway? The room was extremely classy and the bed was big and super comfy. Plenty of closet space and drawers for clothes etc. The hot water got hot right away and stayed hot. The Location: It's a block from Union Square, and on the cable car line. Enough Said. Etc: Scala's. the restaurant on the first floor, has amazing food and great staff. There's a bar/club on the top floor with great city views and good music and dancing. Loved it. The hotel is really eco-friendly. They give discounts for saving water by not having your sheets changed each day, the shower curtain was made out of recycled water bottles, and a host of other things. Awesome!
Comment from Hotel Management
27-Aug-2014 by Jim Gross, Hotel Management
Dear Jake, I really appreciate your detailed feedback...and it's a 5-star one! You said it all...and we hope that you'll stop by the Drake soon for another stellar stay! Thanks a million! Jim Gross, General Manager
3 out of 5
by A verified traveller from Melbourne

Great location, small rooms...

Posted 09-Aug-2014
Pros: The lobby/bar.
Cons: The rooms could do with a face lift.
Location: Central to most things.
Stayed at the Sir Drake in July. Upon arrival checked into a room that was not cleaned. The staff immediately rectified the mistake, were apologetic and provided a complimentary cocktail. The location is fantastic, very central to most things. The rooms are tiny and dated, but clean. The staff are amazing. The lobby and bar are spectacular.
5 out of 5
Recommended
for Couples
by A verified traveller from San Jose, CA

Perfect Night

Posted 05-Aug-2014
Pros: The staff, the room, the view, the location
Cons: Nothing comes to mind.
Location: It's in the heart of Union Square, so there's shopping, dining, bars, and general fun to be had.
When I checked in, the clerk was incredibly kind and friendly. Best of all, though I'd only reserved the lowest-priced room available, he spontaneously upgraded me to a massive 16th suite. The balcony had a wrap-around view of San Francisco, and was larger than some apartments I've been in. The room itself was breath-taking, with a full wet bar, numerous couches, two bathrooms, and a huge whirlpool bathtub. All in all we had a fantastic night and a great stay.
Comment from Hotel Management
07-Aug-2014 by Jim Gross, Hotel Management
Dear Greg, It's always a pleasure to know that our guests having a great stay! It sounds like you were upgraded to one of our best suites on the 16th floor. It provides one of the best views from that room and I'm happy that you got to enjoy it! See you soon. Thanks! Jim Gross, General Manager