Ratings based on 3,184 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom philadelphia, pa

Walls are paper thin.

Posted 19-May-2015
Good location but the walls are paper thin. Could hear everything from the rooms next door. And I mean everything.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

It's a well located hotel but rooms are too small!

Posted 17-May-2015
I like the hotel but it's difficult to move around in such a small room.
Comment from Hotel Management
19-May-2015 by jim, Hotel Management
Dear K, I'm glad you liked our hotel and location! Please know that our rooms vary in so many sizes - anything from a cozy room fit for a single traveler to a grand suites! We hope to welcome you back in the near future! Cheers, Jim Gross, General Manager
5 out of 5
Recommended
for Everyone
by A verified travellerfrom England

Exceeded expectations

Posted 12-May-2015
Pros: My room was excellent. Spacious, clean, and a great view. Free wine in the foyer at happy hour, helps with the jetlag ;-)
Cons: Air conditioning wasn't great, but perfectly tolerable.
I've stayed at half a dozen hotels around the Union Square area and this one (at least for the room I had on this stay) was the best. I had a pleasant room on the 17th floor looking out over the city and Union Square. Lovely atmosphere.
Comment from Hotel Management
14-May-2015 by jim, Hotel Management
Dear Hugo, Thanks for a 5-star review! What a nice comment knowing that you stayed in other hotels: our rooms overlooking the city and Union Square sure are one of the best rooms we have. We couldn't be happier that we exceeded your expectations! We hope to welcome you back at the Drake in the near future. Cheers, Jim Gross, General Manager
2 out of 5
by A verified traveller

Nickle and dime hotel

Posted 12-May-2015
Pros: location.
Cons: stop trying to nickel and dime your customers.
Location: San Fransisco hotel.
pillows hard as a rock, blinds broken, tub mildew, way overpriced for food, drinks, and they had a bag of cookies in the room with 7 x 2" cookies or 6 oz peanuts for $7 ea. how about a bud light in a bottle for $8 + tip ea. What about a latte for $6.50. We went up to the star light room on the top floor to have dinner. There were 8 people in the bar/grill on a Saturday afternoon. I wonder why there were not many people there. Oh and $60 per day for parking.
Comment from Hotel Management
13-May-2015 by jim, Hotel Management
Dear Guest, Yikes...I'm very disappointed that you left the hotel feeling this way. Please know that our amenity pricing is very similar, if not the same with other hotels and the same goes for our parking fee. Yes, there are cheaper parking spots within the area should you wish to forego the convenience. It sounds like we missed the mark on few things in the room however; I am sorry for that. Perhaps, you can give us another try on your next visit to San Francisco! Cheers, Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-May-2015
Great location! Darling hotel, free coffee in the morning and wine at happy hour. Great staff.
Comment from Hotel Management
13-May-2015 by Jim, Hotel Management
Dear OC, Yes, our location speaks for itself! I'm glad that you enjoyed our complimentary coffee/tea service in the morning as well as 'wine hour'. Thanks for your visit and we look forward to your next stay with us! Cheers, Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Las Vegas

Classic Hotel in Perfect Union Square Location

Posted 07-May-2015
Pros: Location, location, location.
Cons: Better concierge service
Location: Location is perfectly situated in the Union Square district. Close to all the amazing shopping and restaurants in the area.
This is a very nice hotel. I would put in a classic category. The rooms are smallish, but well appointed. Staff was friendly and helpful for the most part. The one exception was a less than helpful encounter with one of the concierges when we inquired about the Alcatraz tour. His answer to our questions was to direct us to the tour's website. Not much of an effort in my opinion. Other than that, we thoroughly enjoyed our stay. Also, the hotel is ideally located in the Union Square district. Close to all the shops and restaurants.
Comment from Hotel Management
11-May-2015 by jim, Hotel Management
Dear Mark, The Drake is as classic as it can get: 1928 historic building that went through a renovation in 2011. Very typical of the 20's, room can be cozier than more modern hotels, but we also have rooms that are large enough to accommodate a family! Oh, no, I'm so disappointed to learn about your interaction with our concierge who often gets the most complements amongst all of us! I will personally talk to him about it. Well, I'm otherwise happy to know that you enjoyed your stay and our location! We hope to welcome you again soon. Cheers, Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal

Posted 04-May-2015
Great location. Small bathroom but really not a deal breaker. Staff was very helpful and we loved the happy hou, wine tasting was a pleasant surprise.
Comment from Hotel Management
07-May-2015 by jim, Hotel Management
Dear Guest, Sounds like you had a great time! I'm glad that you enjoyed our wine hour! We hope to see you again soon. Cheers, Jim Gross, General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Gutes Business-Hotel im Zentrum

Posted 29-Apr-2015
Pros: Lage
Cons: Mehr ehrliche Bewertungen.
Location: Plein im Zentrum, perfekt für Shopping und Konferenzen (10 min. zu Fuss vom Moscone Convention Center entfernt).
Hotel ist gut gelegen. Zimmer zur Strasse raus sind lärmig, wir hatten nachts fast immer Baustellen. Es gibt 2 Zimmer-Kategorien, die kleineren sind etwas zu teuer für das, was geboten wird (die gleiche Kette hat im Umkreis von 300m günstigere Adressen mit besserem Preis-Leistungs-Verhältnis. Auch das interne Restaurant ist okay, aber zu teuer, ich würde in eines der Lokale gleich unten an der Ecke ausweichen. Empfehlen kann ich das Hotel nur für Geschäftsreisende, wo die Firma zahlt. Familien würde ich Richtung Fishermen's Wharf schicken.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom washington, dc

Great atmosphere and character!

Posted 29-Apr-2015
Pros: The lobby is beautiful. It has a unique style which lends to a great energy and feel. The staff is very friendly and helpful.
Cons: This can't really be improved, but the bathrooms are really small. If you are okay with this, then definitely stay here....it is worth it.
Location: Great shopping! When I booked this hotel, I had no I idea how great the location would be. We were surrounded by shops and could walk to Chinatown.
This is a wonderful place to stay. The location of the hotel is ideal and our experience was incredible. We just loved the energy and feel of the place. The room, a corner room, was beautiful; however, the bathroom was TINY! That was the only downside. Definitely will stay here again.
Comment from Hotel Management
01-May-2015 by jim, Hotel Management
Dear shannon, Thank you! I'm so glad that you felt our great vibe! It's a combination of the 1928 historic building (went through a renovation in 2011) and our staff who loves to welcome our guests! Well, I'm happy that you will come back for another stay! Cheers, Jim Gross, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Apr-2015
Great stay - staff was exceptionally friendly. Well appointed rooms and super convenient location
Comment from Hotel Management
29-Apr-2015 by jim, Hotel Management
Dear guest, Thanks for a stellar review! You couldn't have said better than this and we really appreciate you! Cheers, Jim Gross, General Manager