Ratings based on 2,593 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

One night wasn't enough!

Posted 20-Aug-2014
Pros: Beautiful, great location, clean
Cons: Nothing that I can think of
Location: Sears food may be a tourist staple, but it was beautiful and had fantastic food with great service. Trolley stops right in front of hotel!
We stayed one night so we could get in a tour of Alcatraz before our Cruise. We had to rush from the airport to the pier to make our tour, stopping quickly to leave our bags. My husband didn't even have to enter the hotel to check our bags - how wonderful! The staff couldn't have beem more friendly, the room was clean, well appointed and very roomy, and there are no words to describe how beautiful the hotel was! When we had to leave the hotel the next day to head down to our cruise ship, our requested taxi van was waiting for us. Great location and fantastic hotel!
Comment from Hotel Management
22-Aug-2014 by Jim Gross, Hotel Management
Dear Trisha, It always bring our spirits up to read a review like yours! We always strive to provide the best service, but it's nice to get a positive confirmation from one of our guests! Our hotel has plenty of history behind it starting with our 'Prohibition Room'. On your next visit, please ask for a tour! Sincerely, Jim Gross, General Manager
2 out of 5
by A verified traveller from melbourne , Australia

great position, experience so so - Beware

Posted 19-Aug-2014
Pros: position great, bar, foyer and Scala restaurant great.
Cons: management and staff
we booked this hotel for 2 nights, paid A$828.00 for 2 nights. our room was small, which was fine as I had not paid a higher rate for a larger room. however I was not impressed when I found that they had put us in a room on the 20th floor, directly under the night club dance floor n the 21st , the bar and dance floor where pumping until 1.30am close. I was very annoyed as I feel the hotel should have advised us of this prior to accepting our reservation and the room should have been heavily discounted as a result thereof. I spoke to the night duty staff on the Saturday evening to raise my concerns, they were not very helpful and did not offer an alternate room. For the rate paid, I did not get any value . the staff had a no care attitude.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient hotel

Posted 15-Aug-2014
Pros: Location Comfort
Close to union square and all the key shops Lovely foyer and excellent restaurant attached ( also good for room service)
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice historic hotel, unbeatable location

Posted 12-Aug-2014
Pros: ambience
Location: Location is right next to Union Square, on Powell St. where the cable car runs
We loved the Sir Francis Drake. The staff is wonderful and the rooms are funky and not over restored. By necessity bathrooms are small. We had a corner room with great views (2010), but on the20th floor, which means LOUD at night, because their nightclub is just above. They provided earplugs once we requested them, and a very nice gesture, took the breakfast charge off our bill. We would definitely stay there again, just not on the 20th floor.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 10-Aug-2014
Great location in the heart of Downtown San Francisco. Do some shopping and drop it off at home. Go drinking downstairs and then go out. Unique hotel. Due to the location, expect to hear the traffic noise from a busy city. Otherwise, completely enjoyable
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great Location, Friendly Staff, Classy Hotel

Posted 10-Aug-2014
Pros: Everything!
Cons: Really wish there were recycling bins in the rooms. As environmentally-minded as they are, I was surprised that there were not.
Location: See above.
What an amazing stay! The Staff: The staff was very friendly and helpful getting the bags to the room, and room service was right on time. Check-out only took a few minutes too, even though it was their busiest time of morning. The Room: Amazing! We were on the 11th floor and had a beautiful view of Union Square out one window and of Pacific Heights (I think?) out of the other. Some reviewers complained the rooms were small--well, it certainly wasn't huge, but really, how much room do you need in a hotel room anyway? The room was extremely classy and the bed was big and super comfy. Plenty of closet space and drawers for clothes etc. The hot water got hot right away and stayed hot. The Location: It's a block from Union Square, and on the cable car line. Enough Said. Etc: Scala's. the restaurant on the first floor, has amazing food and great staff. There's a bar/club on the top floor with great city views and good music and dancing. Loved it. The hotel is really eco-friendly. They give discounts for saving water by not having your sheets changed each day, the shower curtain was made out of recycled water bottles, and a host of other things. Awesome!
3 out of 5
by A verified traveller from Melbourne

Great location, small rooms...

Posted 09-Aug-2014
Pros: The lobby/bar.
Cons: The rooms could do with a face lift.
Location: Central to most things.
Stayed at the Sir Drake in July. Upon arrival checked into a room that was not cleaned. The staff immediately rectified the mistake, were apologetic and provided a complimentary cocktail. The location is fantastic, very central to most things. The rooms are tiny and dated, but clean. The staff are amazing. The lobby and bar are spectacular.
5 out of 5
Recommended
for Couples
by A verified traveller from San Jose, CA

Perfect Night

Posted 05-Aug-2014
Pros: The staff, the room, the view, the location
Cons: Nothing comes to mind.
Location: It's in the heart of Union Square, so there's shopping, dining, bars, and general fun to be had.
When I checked in, the clerk was incredibly kind and friendly. Best of all, though I'd only reserved the lowest-priced room available, he spontaneously upgraded me to a massive 16th suite. The balcony had a wrap-around view of San Francisco, and was larger than some apartments I've been in. The room itself was breath-taking, with a full wet bar, numerous couches, two bathrooms, and a huge whirlpool bathtub. All in all we had a fantastic night and a great stay.
Comment from Hotel Management
07-Aug-2014 by Jim Gross, Hotel Management
Dear Greg, It's always a pleasure to know that our guests having a great stay! It sounds like you were upgraded to one of our best suites on the 16th floor. It provides one of the best views from that room and I'm happy that you got to enjoy it! See you soon. Thanks! Jim Gross, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome! Best location and staff is great!

Posted 05-Aug-2014
Clean and neat and well located. Great friendly staff.
Comment from Hotel Management
07-Aug-2014 by Jim Gross, Hotel Management
Dear Guest, Thanks for your precise comment! I couldn't have agreed more! We hope to welcome you back at the Drake soon! Jim Gross, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Kevin

Posted 04-Aug-2014
Great location and nice stuff , only downfall is the parking situation. Valet is like 55 $ plus tax per day .
Comment from Hotel Management
07-Aug-2014 by Jim Gross, Hotel Management
Hello, Great location indeed! It's so good that most everything is reachable by foot or Cable Car which you can catch right outside of our hotel. Please know that our parking is owned and managed by a separate parking company who also owns/manages compatible hotels in the same vicinity. Thanks for your comment and hope to see you soon. Jim Gross, General Manager