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Reviews of Beacon Grand, A Union Square Hotel

4 out of 5
Beacon Grand, A Union Square Hotel
450 Powell Street, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alvin, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we have only gave one chair. It should have at least one more. There is no where to sit except the bed and so uncomfortable with two people staying in the room
Stayed 4 nights in Apr 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 2 nights in Apr 2024
Response from Diane on 23 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Deborah

Travelled with family
Liked: Amenities
Great location and friendly staff.
Stayed 2 nights in Apr 2024
Response from Diane on 22 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

YE BIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, convince facilities!
Stayed 2 nights in Apr 2024
Response from diane on 22 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

8/10 Good

PRESTON

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Beacon Grand for a week in April. Great location, with cable car on Powell St running directly outside, and easy access to Union Sq, diners etc. Friendly, helpful staff.
Stayed 7 nights in Apr 2024
Response from Diane on 22 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how there were options to dine or hang out in the hotel but there were also so many options around the hotel. It was a really great spot to be in in the city.
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

8/10 Good

evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Reanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modernized style indoors. Overall very clean as well and in a convenient area. About 30 min walking distance from fisherman’s wharf or less than 10 min Uber. Beautiful view from Bar at the upper level and delicious drinks. Customer service over all was amazing.
Stayed 2 nights in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with friendly and helpful staff.
Stayed 2 nights in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean updated rooms, great staff
Stayed 2 nights in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Minjun

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The bar on the 21st floor overlooking the city is beautiful its a must when you are here.
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Hotel. Great location.
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and location
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Kristen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice historic hotel. The rooms are a little cozy, but that is typical of an older hotel. Everything is in great shape and the staff is very welcoming. Recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Aisha, Las vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended! Staff was amazing and knowledgeable. The remodel was amazing and almost unrecognizable from the previous owner. Excited to stay again
Stayed 1 night in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

LINDSAY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff!
Stayed 3 nights in Apr 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

6/10 Okay

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is awesome, but, my wi dow faced the trolleystreet and the window didnt close all the way. It got pretty noisy at night.
Stayed 3 nights in Apr 2024

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Janet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Nice small boutique hotel. Rooms decorated nicely. Very convenient to shopping and transit. Liked the Starbucks next to the hotel. Super convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

Philo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Starlite Lounge (21st floor) offers a beautiful view, but the music is loud and a lot of the crowd seems to be partiers--no big deal, but know in advance. And have fun figuring out what the hole in the glass shower door is for--great idea. The staff is excellent and the hotel history is fascinating. Really nice area of the city.
Stayed 2 nights in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy you enjoyed the beautiful Starlite Lounge and hope it was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane on 22 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

4/10 Poor

michel

Travelled with partner
Liked: Cleanliness
Maitre D at Starlight is rude, unfriendly and should be replaced.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anudari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Szandra, Old Greenwich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

2/10 Terrible

Melinda

Stayed 2 nights in Mar 2024

10/10 Excellent

Mehdi

Good stay
Stayed 2 nights in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent one night in SF and the Beacon Grand was exceptional. Wonderful service all around, beautiful suite, Starlite bar was fantastic and great views of the city, and so many great stores and restaurants within walking distance.
Stayed 1 night in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy you enjoyed The Starlite Lounge and our fabulous view of our beautiful city and hope it was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

2/10 Terrible

Raul

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! It's next to Union Square, across from Sears Fine foods. It's beautiful, historic, and it's even haunted (😄)! The staff were all helpful and personable, the bar area was comfortable with really good cocktails. We ate dinner at the hotel and the food was delicious. We didn't go up to the Starlight Lounge but it's famous for its views. The bed and pillows were comfortable, the room had two queen beds. You could hear the cable cars clang, which I enjoyed. There is underground parking for $67/day, other hotels are $100/day. We felt we got a reasonable rate for our stay from Expedia. We were very happy and satisfied and would stay there again,!
Stayed 3 nights in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. Hopefully you will get a chance to visit The Starlite Lounge when you visit The Beacon Grand in the near future. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

10/10 Excellent

William

Stayed 2 nights in Feb 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Kinjal

Stayed 3 nights in Mar 2024
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Ben

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Wifi was spotting throughout the facilities, especially in my room. The floors in the bedroom needed to be cleaned a bit better, but overall a lovely experience.
Stayed 2 nights in Mar 2024

6/10 Okay

Jamie

Stayed 3 nights in Mar 2024

6/10 Okay

David Giraud Rojas

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff needs to be more friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very classy and superb location. Post Room has the best cucumber salad I've ever had! And the rooftop view from the Starlight Room is so special (we had amazing Old Fashioneds there). No issues with safety or unhoused people in the area. Bed was insanely comfortable. Just two complaints: the Expedia 'includes all taxes' price doesn't really; expect to pay about $34 USD 'destination fee' per day extra. Secondly, the open shower means you will have a soaking wet floor every day, so request extra towels!
Stayed 4 nights in Feb 2024

10/10 Excellent

Afiya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery. Staff was very attentive.
Stayed 1 night in Mar 2024

4/10 Poor

Jeffrey

Stayed 3 nights in Feb 2024

6/10 Okay

Alfred

Travelled with family, Business traveller
Liked: Staff & service
Paid a little extra for a room with a view but got a room that opens to the elevators. Night wasn’t very peaceful
Stayed 1 night in Feb 2024

6/10 Okay

Johnna, Clayton

Liked: Cleanliness
Door keys kept not working- had to go to desk nearly every time to get in elevator or room- kind of a joke really- I spent a lot of time in line just trying to fix the key cards then it would work then it wouldn’t- both keys same problem
Stayed 1 night in Feb 2024

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is truly an entrance into an earlier era while providing excellent rooms that are extremely comfortable and beautifully renovated. A renovation to their lobby floor tiling would add the final piece of perfection. The staff are extremely helpful and generous in their attention. I highly recommend the property, and would definitely stay again. A visit to the Starlight lounge on the top floor is a must! Breathtaking views and a lively vibe for drinks and conversation and even a bit of dancing.
Stayed 4 nights in Feb 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 2 nights in Feb 2024

6/10 Okay

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very small. As a result, what we paid for the room didn't feel like enough value. I did like the water bottles in the room and the option for re-filling. Also, the concierge (Lief) was very helpful and fun to talk to. He recommended a sushi restaurant that was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10!!
Gorgeous hotel in a great location! Every aspect of staff service was wonderful.
Stayed 1 night in Jan 2024

10/10 Excellent

Birta

Travelled with family
Liked: Staff & service, amenities
It was a pleasant stay. I didn’t think it was the cleanest nor the building was renovated. Overall it was okay
Stayed 1 night in Jan 2024

10/10 Excellent

Michael, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

gary

Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Diane on 18 Apr 2024
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager

8/10 Good

Ashlee

Stayed 3 nights in Dec 2023

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful politely polished and professional staff starting at the front door with the bellmen. Great 1st time experience, we'll be back soon.
Stayed 3 nights in Dec 2023