Ratings based on 1,720 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent location

Posted 30-Jun-2015
Pros: Location & cleanliness
Cons: nothing but the price but all in this area are expensive
The hotel is across the street from a cable car stop. A Starbucks across the street. Location couldn't be better. The room was clean which is all I ask. The staff polite. Our stay was perfect
3 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Posted 27-Jun-2015
Pros: Location
Cons: The hotel was clean but decor could use an upgrade.
Location: Nearby restaurants, bars and shopping.
Not that it was a big deal but, I was never asked what room configuration or what floor I might prefer. I found a machine for drying carpets in the room but let it pass. I had a meal at the hotel restaurant and had to repeat the order to the waitress a few times because she didn't write the order down and kept forgetting.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bath UK

Good hotel in Union Square

Posted 23-Jun-2015
Pros: Location
Location: Very central to Union Square
Hotel was in a good location, very central to all of union squares facilities, including tram stops & BART station. Room was very comfortable & clean. Staff always very helpful. Restaurant was ok. Parking available although a little expensive.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 23-Jun-2015
Very nice staff, clean rooms which is super important to me, close to so much so makes it very convenient and the room service oh my goodness super fast. Never have I received my food so fast when I've had to order room service.
3 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Great location for easy access to the city.

Posted 22-Jun-2015
Some employees were courteous, others were rude and discriminatory, opening the door for guests in front of us and letting it go as we walked up.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jun-2015
Great location, service and facilities. The staff is very attentive. You will be close to all major attractions.
3 out of 5
by A verified traveller

Poor service for "4*" hotel.

Posted 14-Jun-2015
A $250+ a night hotel should all be about having to think about as little as possible. Having to call every day to get water to fill all the tumblers left in the room got tiring very quickly. There should be a minibar or complimentary water left in the room. You couldn't make coffee if you wanted to. Could also provide some complimentary cookies like elsewhere. Service was generally more of a self service budget hotel, and boarding pass computers were broken. Bathroom was small but room was an okay size. Bed was comfortable and lobby was large for the location. The hotel was adequate but not memorable for any notable touches you get elsewhere.
3 out of 5
Recommended
for Everyone
by A verified traveller from denver, co

Nice room, but noisy

Posted 09-Jun-2015
Pros: Room is decent.
Location: Union Square, Chinatown
Room is decent, but location is very noisy. We were on the 10th floor. Drunk people yelling, cursing late at night.
4 out of 5
Recommended
for Everyone
by A verified traveller from da

parking rate

Posted 06-Jun-2015
Hotel was very good , but charging 63 dollars parking rate for car per day including driving to parking and bringing to you was a lot .
3 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

ok....

Posted 06-Jun-2015
Pros: The Views
Cons: Customer Service
Although we loved the hotel and the ocean view, the staff were not friendly. when we checked in the hotel was not busy but the desk clerk said no more then 6 words to us before shooing us away to the elevator. Great Hotel needs better staff.