Ratings based on 1,324 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Half Marathon Event Support

Posted 22-Oct-2014
Great hotel with great views of the city. I was particularly traveling to run the Nike San Francisco Half Marathon. When I came in after finishing, they had employees congratulating us and greeting us with fresh towels and ice water. It was a very nice personal touch! They weren't able to accommodate my early check-in at 10 a.m., but they followed through and called me in about an hour to let me know that they had a room available.
4 out of 5
Recommended
for Everyone
by A verified traveller from NYC

Nice hotel in close to everything

Posted 21-Oct-2014
Pros: Overall, great hotel.
Location: Union Square - centrally located.
The hotel staff was very welcoming, service was very good overall. The bar is active and has a nice set up both with tables and the bar. Rooms are comfortable and clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from k

Great location

Posted 07-Oct-2014
Perfect location for everything downtown San francisco
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Clean room. Awesome view

Posted 22-Sep-2014
Pros: Clean, Quiet, and great location
Cons: Wish that internet access was complimentary.
Location: Close to Union Square, great shopping!
Everything about our stay was great. Quick check-in. Clean room and very convienient location.
2 out of 5
by A verified traveller from V

Posted 08-Sep-2014
Unfortunately sometimes the extremely unfriendly staff ruin it for the great ones. Marriott, the only woman receptionist that we came in contact with was incredibly condescending and rude. I typically only write positive reviews, but would not suggest to stay at this Marriott at this point in time. Many nice hotels in the SF area that will treat you well!
Comment from Hotel Management
19-Sep-2014 by Oscar Rodriguez, Hotel Management
Thank you for staying with us and providing feedback. I sincerely apologize for the poor experience with the check-in staff. This is certainly the level of service for which Marriott is so well known for. We will share it with our team, as all feedback is valued. Thank you again for the comments. Sincerely, Oscar R. General Manager
1 out of 5
by A verified traveller from california

Management lie to customers

Posted 02-Sep-2014
They gave us a noisy room, we called in 1:00 AM they did not do any thing about it. The next day we called the front desk they told us there was no complaint of the noise reported.
Comment from Hotel Management
05-Sep-2014 by Oscar Rodriguez, Hotel Management
Thank you for the feedback. I apologize for the lack of response to the noise issue. It is not acceptable and I am sorry this happened. The hotel staffs Loss Prevention officers on a 24 hour basis and they should have been dispatched to address your complaint. I hope you will consider us in the future. Sincerely, Oscar R. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Spain

hotel in the center of San Francisco

Posted 26-Aug-2014
Pros: very confortable and the satff very nice.
Cons: yes, wifi free
confortable hotel in the center of the town. Breakfast expensive , parking very expensive and wifi must be paid too.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Union Square location

Posted 26-Aug-2014
Location: Shopping, dining, public transportation, Starbucks, all nearby!
It was an awesome experience, everyone was extremely nice and everything was really close by.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2014
Rooms were very nice. Front desk staff was a little short when I asked questions. Other than that , we had a great stay!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from J

Superb experience

Posted 24-Aug-2014
An absolutely fantastic stay in the heart of downtown San Francisco - we couldn't recommend the Marriott highly enough. The location was convenient for everything, the room was clean, comfortable and spacious, but most of all, the staff were fantastic. Everyone from the doormen to the porters were characterful, well mannered and went the extra mile. Also, the restaurant and bar was a great experience, with the manager touring the floor ensuring all was in order, and the waiting staff being ever attentive. Also, excellent martinis and craft beer selection. Would always recommend.