Ratings based on 1,306 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Clean room. Awesome view

Posted 22-Sep-2014
Pros: Clean, Quiet, and great location
Cons: Wish that internet access was complimentary.
Location: Close to Union Square, great shopping!
Everything about our stay was great. Quick check-in. Clean room and very convienient location.
2 out of 5
by A verified traveller from V

Posted 08-Sep-2014
Unfortunately sometimes the extremely unfriendly staff ruin it for the great ones. Marriott, the only woman receptionist that we came in contact with was incredibly condescending and rude. I typically only write positive reviews, but would not suggest to stay at this Marriott at this point in time. Many nice hotels in the SF area that will treat you well!
Comment from Hotel Management
19-Sep-2014 by Oscar Rodriguez, Hotel Management
Thank you for staying with us and providing feedback. I sincerely apologize for the poor experience with the check-in staff. This is certainly the level of service for which Marriott is so well known for. We will share it with our team, as all feedback is valued. Thank you again for the comments. Sincerely, Oscar R. General Manager
1 out of 5
by A verified traveller from california

Management lie to customers

Posted 02-Sep-2014
They gave us a noisy room, we called in 1:00 AM they did not do any thing about it. The next day we called the front desk they told us there was no complaint of the noise reported.
Comment from Hotel Management
05-Sep-2014 by Oscar Rodriguez, Hotel Management
Thank you for the feedback. I apologize for the lack of response to the noise issue. It is not acceptable and I am sorry this happened. The hotel staffs Loss Prevention officers on a 24 hour basis and they should have been dispatched to address your complaint. I hope you will consider us in the future. Sincerely, Oscar R. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Spain

hotel in the center of San Francisco

Posted 26-Aug-2014
Pros: very confortable and the satff very nice.
Cons: yes, wifi free
confortable hotel in the center of the town. Breakfast expensive , parking very expensive and wifi must be paid too.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Union Square location

Posted 26-Aug-2014
Location: Shopping, dining, public transportation, Starbucks, all nearby!
It was an awesome experience, everyone was extremely nice and everything was really close by.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2014
Rooms were very nice. Front desk staff was a little short when I asked questions. Other than that , we had a great stay!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from J

Superb experience

Posted 24-Aug-2014
An absolutely fantastic stay in the heart of downtown San Francisco - we couldn't recommend the Marriott highly enough. The location was convenient for everything, the room was clean, comfortable and spacious, but most of all, the staff were fantastic. Everyone from the doormen to the porters were characterful, well mannered and went the extra mile. Also, the restaurant and bar was a great experience, with the manager touring the floor ensuring all was in order, and the waiting staff being ever attentive. Also, excellent martinis and craft beer selection. Would always recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Nice hotel. Very good location.

Posted 20-Aug-2014
This hotel is nice, especially its location. It is so close to Union Square and all types of transportation to get to any place that you choose to go. We visited the Wharf on several different days. We took the ferry over to Alcatraz and Sausalito. We rode the trolley all over town. We also did a day tour on the "Get On and Off" bus. The hotel makes sure that taxi service is readily available. We used the taxi to get from and to the airport. Rooms in this hotel are small, but very clean. We expected this because of its ideal location.The entire hotel staff was very helpful and friendly, especially the concierge. I had the best onion soup in the restaurant there that I have ever had. My only complaint was the toilet tissue holder in our room. It is poorly designed and kept falling off the wall. I left it in the floor two days thinking that housekeeping would notice that it was not staying on. Once it fell on my toe. Ouch. It didn't hurt enough though for me to take the time to report it, which I should have done. Other than that, our stay was wonderful and I would stay at this hotel again. Great memories from this trip.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Great downtown location

Posted 06-Aug-2014
Pros: Definitely the location is the best thing about the hotel.
Cons: The restaurant is only open in the morning. It would be nice to have another food option other than room service.
Location: Close to all the shops and sites of Union Square, easy walk to Financial District or BART station, on the Powell St. Cable Car line.
The SF Marriott at Union Square is very nice, clean and has a friendly staff. But the best thing about the hotel is it's location. On the corner of Sutter and Powell, it's right by all the great shops and restaurants of Union Square. In addition, there is a Cable Car stop (not to mention a Starbucks!) right across the street. It's an easy walk to either the Financial District or the Powell Street BART station. Another plus is even with being located right on Powell, it's very quiet. I've stayed at several of the hotels in that area and the others all seemed noisy in comparison.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 05-Aug-2014
We were upgraded to a junior suite. It was spacious and clean. The bell staff were very friendly and funny with the kids. The waiter in the morning had a bit of an attitude but other than that we enjoyed our stay.