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Reviews of Rodeway Inn Civic Center

2 out of 5
Rodeway Inn Civic Center
860 Eddy St, San Francisco, CA

Reviews

6.0
Rating 10 - Excellent. 108 out of 960 reviews" "
Rating 8 - Good. 250 out of 960 reviews" "
Rating 6 - Okay. 277 out of 960 reviews" "
Rating 4 - Poor. 182 out of 960 reviews" "
Rating 2 - Terrible. 143 out of 960 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Toni

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Customer Care Team on 20 Mar 2024
Hi Toni,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Customer Care Team

10/10 Excellent

Jyl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy set up to be able to work in SF.
Stayed 5 nights in Jan 2024
Response from Customer Care Team on 16 Jan 2024
Dear Guest,We're glad to hear that you found our setup convenient for work in San Francisco. Creating a conducive environment for our guests is important to us, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please feel free to share. We look forward to accommodating you again for your future visits.Best Regards,Customer Care Team

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team

2/10 Terrible

Kelly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very loud guests in some rooms, lots of pounding on the walls and when we asked the hotel to do something about it, they did nothing. Impossible to sleep with the noise in the middle of the night. Asked for a refund since they did not do anything about it and they blacklisted us stating we tried to scam them. Not recommended
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Hi Kelly,We sincerely apologize for the disruptive experience you had during your stay. It's regrettable that the noise disturbances affected your ability to sleep, and we understand the frustration it caused. Your comfort is of the utmost importance to us, and we apologize for not being able to address the issue promptly. We take your feedback seriously and assure you that we are actively reviewing our procedures to ensure a more effective response in the future. Regarding the misunderstanding with the refund request, we apologize for any confusion, and we are investigating this matter further. Your experience does not align with our standards, and we appreciate your patience. Please feel free to reach out directly so we can discuss your concerns and work towards a resolution. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was good staying in this hotel. Customer service all fast.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 30 Oct 2023
Hi Jose,We're glad to hear that you had a good stay and that you found the customer service prompt and efficient. Your feedback is appreciated, and we aim to provide excellent service to all our guests. We hope to welcome you back for another pleasant stay in the future. Best Regards,Customer Care Team

10/10 Excellent

Jyl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Clean, large room with nice employees.
Stayed 1 night in Oct 2023
Response from Keith on 29 Oct 2023
Thank you for your kind words.

2/10 Terrible

Kennedy

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid online and they made me pay an extra 100 for a deposit that was stated to have already been paid in my itinerary. Unfortunately I had no other choice. As well as when we woke up at least 30 mins before 11 am I had a housekeeper walk straight in on my Boyfriend and I while we were changing. I am highly disappointed and would recommend finding another hotel!
Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear Kennedy,We apologize for the issues you encountered during your stay. The additional deposit charge, despite your online payment, is not the experience we aim to provide, and we will investigate and resolve this matter. Additionally, the incident with the housekeeper entering your room was unacceptable, and we apologize for this intrusion. Your feedback about cleanliness, staff, service, and property conditions is valuable, and we will work to ensure a better experience for our guests in the future. We appreciate your input and thank you for sharing your concerns. We hope to improve your next stay with us!Best Regards,Customer Care Team

8/10 Good

Annette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I think the staff was good 👍. Clean bathroom 🚽.. I happy for that.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 9 Oct 2023
Hi Annette,Thank you for your positive feedback! We're pleased to hear that you found our staff to be good and appreciated the cleanliness of the bathroom during your stay. Providing a clean and welcoming environment is important to us, and we're glad we met your expectations. If you have any more feedback or suggestions for us, please feel free to share. We appreciate your business and hope to welcome you back in the future!Best Regards,Customer Care Team

8/10 Good

lenard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Keith on 24 Sept 2023
Thank you for your feedback.

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Keith on 14 Aug 2023
Thank you for your feedback.

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Rodeway Inn was terrible! Too many to list but here are a few: person working check-in was rude, and no help at all. The website said we have ice… no ice. We serve breakfast…no breakfast. The motel is over an open air garage that is open 24 hrs a day. This caused a lot of noise, people screaming, loud cars. Definitely not child friendly or adult friendly.
Stayed 7 nights in Aug 2023
Response from Keith on 14 Aug 2023
Thank you for your feedback. We will be discussing your concerns with the front desk staff. Will be reviewing our websit to update the amenities.

10/10 Excellent

Jaimes

Stayed 2 nights in Aug 2023
Response from Keith on 14 Aug 2023
Thank you for the nice review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I was noisy in moring. It made hard to sleep.
Stayed 1 night in Jul 2023
Response from Keith on 5 Aug 2023
Thank you for your feedback. Apologize for the noise in the morning.

6/10 Okay

Raquel

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Keith on 25 Jul 2023
Thank you for your feedback.

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023
Response from Keith on 5 Aug 2023
Thank you for the kind review,

8/10 Good

Ronald

Liked: Staff & service
Best bet for the money
My experience was okay
Stayed 2 nights in Mar 2023
Response from Keith on 3 Jul 2023
Thank you for your feedback.

8/10 Good

Emeline

Stayed 2 nights in Jun 2023
Response from Keith on 3 Jul 2023
Thank you for your feedback.

2/10 Terrible

Shahnam

Disliked: Cleanliness, staff & service, property conditions & facilities
limited parking space.
Stayed 3 nights in May 2023
Response from Keith on 2 Jun 2023
Thank you for your feedback. Parking is on a first come first served basis.

2/10 Terrible

Nelwys

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Keith on 2 Jun 2023
Thank you for your feedback.

8/10 Good

Michael

Stayed 2 nights in May 2023

8/10 Good

Robert, Reno

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Keith on 13 Jun 2023
Thank you for your feedback.

4/10 Poor

Travis

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Keith on 29 Mar 2023
Thank you for your feedback.

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
At the first moment, the hotel rather reminds of a bad movie. But let's start from the beginning. The rooms are spacious, clean and offer a lot of space. The bathroom is very modern and the showers are huge. The walls and doors, on the other hand, are so thin that you can hear every little word from the adjacent rooms. The hallway is very outdated. The room card must be renewed every day at the registration desk, which does not surprise me. There are many homeless people around the hotel and everywhere in the area people are walking around waiting for their next victim. The staff of the hotel is not the friendliest and are obviously not enthusiastic when they have to do something. We will definitely choose a different hotel on our next trip.
Stayed 4 nights in Mar 2023
Response from Keith on 29 Mar 2023
Thank you for your feedback and we will pass on your comments to the front desk staff.

8/10 Good

Kirk

Stayed 1 night in Mar 2023
Response from Keith on 19 Apr 2023
Thank you for your feedback.

8/10 Good

Arlene

Stayed 3 nights in Mar 2023
Response from Keith on 9 Mar 2023
Thank you for your feedback.

2/10 Terrible

Nadina

Disliked: Cleanliness, staff & service, room comfort
WATCHOUT FOR DEPOSIT MISREPRESENTATION
We didn’t get a stay because Hotels.com didn’t have ANY kind of deposit posted for that hotel so imagine my disappointment when I don’t have an extra $150 to stay. Luckily the girl at the desk did release my funds back on my booking, however I was NOT given the refund for 7-10days and ended up having to sleep in my car with no heater in 35 degree wheather … I will def be thinking about that next time I book
Stayed 1 night in Mar 2023
Response from Keith on 4 Mar 2023
Apologize for the confusion. Hotels.com does state that a deposit is required. It may have been missed.

4/10 Poor

JAMES

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Didn't like rude worker
Stayed 1 night in Feb 2023
Response from Keith on 2 Mar 2023
Thank you for your feedback and will discuss with staff.

10/10 Excellent

Kuixing

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good enough to stay and to have free parking for such a price.
Stayed 1 night in Feb 2023
Response from Keith on 23 Feb 2023
Thank you for your feedback.

6/10 Okay

James

Stayed 1 night in Feb 2023
Response from Keith on 8 Feb 2023
Thank you for your feedback. Appreciate the comments.

8/10 Good

joe

Stayed 1 night in Jan 2023
Response from Keith on 30 Jan 2023
Thank you for your feedback.

10/10 Excellent

Jyl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 nights in SF.
Clean, easy, affordable & staff helpful. It’s not a great neighborhood but I had no problems. Nice renovation in the bathroom. The mattress could be upgraded. I will come back.
Stayed 4 nights in Jan 2023
Response from Keith on 14 Jan 2023
Thank you for your nice comments.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room reeked of smoke and the smoke detectors were removed. We left early
Stayed 1 night in Dec 2022
Response from Keith on 14 Jan 2023
Thank you for your feedback. Apologize for the smell in the room and the smoke detector being removed,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Keith on 14 Jan 2023
Thank you for your feedback.

8/10 Good

Sean

Stayed 1 night in Nov 2022

4/10 Poor

Harl

Stayed 1 night in Oct 2022
Response from Keith on 13 Oct 2022
Thank you for your feedback.

8/10 Good

Norman

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean and inexpensive
My wife and I had tickets to the theater, and we did not want to drive home afterward. The hotel is not anything to write home about, but it was clean, and the parking was free. It is a short walk to Civic Center and within walking distance of the Golden Gate Theater. Walking the Tenderon is an acquired taste, and I recommend Uber for the return journey. The bottom line, considering the cost of parking, staying at the Rodeway is a real deal, and one gets to play tourist in the morning.
Stayed 1 night in Oct 2022
Response from Keith on 13 Oct 2022
Thank you for your feedback.

6/10 Okay

Saengdao

Stayed 1 night in Oct 2022
Response from Keith on 13 Oct 2022
Thank you for your feedback.

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Keith on 6 Oct 2022
Thank you for your nice review.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located. Close to the civic center and transportation to move around. Clean , roomy, and renovated. The common area is outdated but clean. We would stay here again.
Stayed 4 nights in Sep 2022
Response from Keith on 28 Sept 2022
Thank you for your feedback.

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should've gone w my instincts and cancelled the room when I saw this place. Known place for drugs/other solicitation (found out after). Walls are thin and you can here footsteps let alone every other sound everywhere. Staff/someone the staff knows broke into my room and stole my newly open tequila bottle/mountain dew (but not my Thai tea packets? Racist ) while I was out. Either the Mexican/Indian dude when I got there after going out or the Mexican lady who checked me in. Either way, y'all suck. Slept in the closet bc I couldn't trust sleeping on the bed. Reminded me of when I used to live on Seminary St. At least it smelled like bleach and seemed clean when I got there (hopefully). It'd be better/safer to sleep at a 24/7 club than here lol.
Stayed 1 night in Aug 2022
Response from Keith on 13 Oct 2022
Thank you for your feedback.

4/10 Poor

Stephanie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
In the sketchiest part of San Francisco. Garbage truck came at 5am and it sounded like the world was ending since the entire hotel echoes noise horribly. Homeless person was screaming until 10pm. Did not feel safe leaving the room. Only nice part was the bathroom that did not fit the rest of the hotel. Highly recommend spending a little extra money to stay somewhere else so you can actually sleep.
Stayed 1 night in Aug 2022
Response from Keith on 1 Sept 2022
Thank you for your feedback. Unfortunately, we have tried to change to garbage truck timing to no avail.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Keith on 11 Aug 2022
Thank you for your feedback.

4/10 Poor

Lubna

Travelled with family
Disliked: Staff & service
Very unsafe place alot of drugies and junkies around not recommended
Stayed 2 nights in Jul 2022

10/10 Excellent

Don

Stayed 1 night in Jul 2022
Response from Keith on 29 Jul 2022
Thank you for your feedback. We are happy you enjoyed your stay.

6/10 Okay

Leonel

Travelled with family
Liked: Staff & service
The bed needs moré newer sheets without stains we have to change rooms because if that matter
Stayed 2 nights in Jul 2022
Response from General Manager on 29 Jul 2022
Dear Leonel, We appreciate you taking the time to reach out and share your experience with us, as your comments will help us to improve the experiences of future guests. It is good to hear that you reached out to our team for assistance, and we hope that you were provided with accommodations that better met your expectations. We wish you happy and safe travels and hope that you consider staying with us again in the future.

4/10 Poor

Calvin

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2022
Response from Keith on 29 Jul 2022
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Keith on 29 Jul 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Marc, Roseville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice room. The hotel is in a central location.
Stayed 2 nights in Jul 2022
Response from General Manager on 22 Jul 2022
Dear Marc, It's always a pleasure hearing from our guests. We're glad our comfortable rooms and central location impressed you. If your travels bring you back to town, please come see us again.

6/10 Okay

Judith

Travelled with family
Liked: Cleanliness, staff & service
The stay was sufficient. We stayed with our two children aged 7&9. There was not much space but it was ok for the price. I would not advise the area with younger children
Stayed 3 nights in Jul 2022
Response from General Manager on 20 Jul 2022
Dear Judith, Thank you for taking the time to give us feedback on your recent visit. We are sorry you only found your stay adequate as we always strive to provide our guests with an exemplary experience. On behalf of our entire team, we wish you happy travels ahead.

8/10 Good

Merrilee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very Roomy. No carpet which I like. 2 windows.
Stayed 2 nights in Jul 2022
Response from Keith on 16 Jul 2022
Thank you for your feedback. Happy you enjoyed the room.