Exterior

Reviews of Residence Inn by Marriott San Francisco Airport/ San Mateo

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 371 out of 609 reviews" "
Rating 8 - Good. 166 out of 609 reviews" "
Rating 6 - Okay. 42 out of 609 reviews" "
Rating 4 - Poor. 15 out of 609 reviews" "
Rating 2 - Terrible. 15 out of 609 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tomonari, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 27 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 1 night in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 25 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Nicole, mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience as always. Beautiful facility. Clean rooms. Very gomfirtsbke
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 25 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.

8/10 Good

HARI KRISHNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 5 nights in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 22 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 1 night in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 19 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

6/10 Okay

Terrell Deshon

Liked: Cleanliness, staff & service
The internet was horrible. I could not work on my computer with the hotel wifi, and i had to go outside to use my phone. HORRIBLE....
Stayed 3 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 18 Mar 2024
Thank you for taking the time to share about your recent stay. We are sorry to hear you had issues using the complimentary Wi-Fi. We hope you will choose to stay with us again the next time your travels bring you to the area.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I was here to visit my Daughters and grandchildren and the property was centrally located with access to all directions. Check in was easy and no issues throughout the stay.
Stayed 5 nights in Dec 2023
Response from The Residence Inn, San Mateo/SFO on 18 Mar 2024
Thank you for taking the time to share about your experience with us. We appreciate your feedback and hope to welcome you again soon.

4/10 Poor

Anthony

Stayed 2 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 20 Mar 2024
Thank you for your feedback. We are sorry to hear that your stay was not up to expectations. We hope you will give us another opportunity to provide a flawless experience in the future.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really lovely place except some homeless folks were staying in one of the rooms and did drugs in the parking lot with another street addict. They also ate at the buffet breakfast. The one who ate at the breakfast buffet were cleaner the the guy out in the parking lot, but It was very disconcerting. Kind of lost my appetite
Stayed 4 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 28 Feb 2024
Thank you for taking the time to share about your recent stay. Your feedback has been shared with the hotel leadership team so that we can continue to improve. We hope to welcome you back the next time your travels bring you to the area.

10/10 Excellent

Kudura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, provided all the amenities need. Would stay here again.
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 28 Feb 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

yen giang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 28 Feb 2024
Thank you for taking the time to share about your experience during your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Gregory A. Hogge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, if you book via expidia and you have a suffix at the end of your name like me, “II”, it may show that as you last name so they would see you have a room booked. Small thing, that’s it.
Stayed 2 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 16 Feb 2024
Thank you for taking the time to share about your experience during your recent stay. We do apologize for the confusion with the name at check-in, but are glad to hear you enjoyed your stay! We really appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Charity

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we stayed at in the Bay Area. The staff was very nice and accommodating
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 12 Feb 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Okay

Samuel, Richmond

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from The Residence Inn, San Mateo/SFO on 12 Feb 2024
Thank you for your feedback. We hope you will give us another opportunity to earn an even higher score on your next visit.

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 5 Feb 2024
Thank you for taking the time to share about your experience during your recent stay. We appreciate your feedback and hope to welcome you again soon.

2/10 Terrible

Guillermo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really mad with the service, said it was a 21 place when I’ve been there multiple times while being 18, really disappointed, can’t even get a refund or anything
Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo on 26 Jan 2024
Unfortunately, the minimum age requirement for check-in at this location is 21 years old and that policy is clearly stated. We have no record of you ever previously staying at this hotel going back over 3 years. We also informed you that we would gladly provide you a full refund since you were not able to check-in.

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo on 25 Jan 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

EDWIN

Travelled with family, Business traveller
Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo on 25 Jan 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Ignacia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and gorgeous my room felt like home away from home everything was spotless and convenient, staffs provided excellent customer service and professionalism. I'll definitely recommend and stay everytime I visit.
Stayed 2 nights in Jan 2024
Response from The Residence Inn, San Mateo/SFO on 9 Jan 2024
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and hope to welcome you again soon!

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had room cleaning once in the 6 days we were there however, it was during the holidays
Stayed 6 nights in Dec 2023
Response from Residence Inn, San Mateo on 4 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

2/10 Terrible

Daniela

Stayed 3 nights in Dec 2023
Response from Residence Inn, San Mateo on 4 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

shalonda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Residence Inn, San Mateo on 27 Dec 2023
Thank you for staying at the Residence Inn, San Mateo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, we appreciate you taking the time to share your feedback and for completing the survey.We hope to welcome you again soon.

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I expected,.. convenient, great value, clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Residence Inn, San Mateo on 27 Dec 2023
Thank you for staying at the Residence Inn, San Mateo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, we appreciate you taking the time to share your feedback and for completing the survey.We hope to welcome you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - clean - great staff
Great place to stay. My only reason for not awarding 5 star on the total was that that the nearby road noise was a bit of a surprise. The unit I was in is very close to a major thoroughfare. The room was perfect - just what I needed and the staff is awesome. I am staying again in a few days and will see if I can book a unit that is further within the complex. Breakfast (and the staff) were better than expected. Highly recommended overall!
Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 27 Dec 2023
Thank you for staying at the Residence Inn, San Mateo. We appreciate you taking the time to share your feedback and we hope to welcome you again soon.

10/10 Excellent

Ken

Stayed 1 night in Dec 2023
Response from The Residence Inn, San Mateo on 25 Jan 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 21 Dec 2023
On behalf of the entire hotel team, thank you for sharing about your recent stay. We appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Is a really amazing place, for sure we Will back
Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 19 Dec 2023
Thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share. We hope to welcome you again soon.

10/10 Excellent

Maria Elisa

Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 19 Dec 2023
Thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share. We hope to welcome you again soon.

10/10 Excellent

Dumisani

Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 4 Jan 2024
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Residence Inn, San Mateo on 11 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Oliver

Travelled with family and small children
Response from The Residence Inn, San Mateo/SFO on 12 Feb 2024
Thank you for your feedback. We hope you will give us an opportunity to earn an even higher score on your next visit.

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 5 Dec 2023
Thank you for taking the time to share about your recent stay. We appreciate it and hope to welcome you again soon.

10/10 Excellent

Vianka V

Stayed 3 nights in Nov 2023
Response from Residence Inn, San Mateo on 19 Dec 2023
Thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, we appreciate you taking the time to share. We hope to welcome you again soon.

10/10 Excellent

Shyamkumar, Edwardsville

Stayed 3 nights in Nov 2023
Response from Residence Inn, San Mateo/SFO on 21 Nov 2023
Thank you very much for taking the time to provide your feedback. We appreciate you sharing your experience and hope to welcome you back again soon.

6/10 Okay

Michael

Stayed 1 night in Nov 2023
Response from Residence Inn, San Mateo on 11 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Residence Inn, San Mateo/SFO on 14 Nov 2023
Thank you for taking the time to share your feedback. We appreciate having you as our guest and look forward to welcoming you back the next time your travels bring you to the area.

8/10 Good

Mitch

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Residence Inn, San Mateo on 6 Nov 2023
On behalf of the entire hotel team, We want to thank you for sharing about your recent stay. We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

guiping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Residence Inn, San Mateo on 6 Nov 2023
On behalf of the entire hotel team, We want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, We appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Vickie

Stayed 1 night in Oct 2023
Response from Residence Inn, San Mateo/SFO on 20 Nov 2023
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Jeannette, Caguas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Residence Inn, San Mateo on 26 Oct 2023
Thank you so much for taking the time to share your feedback. We are glad you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Ana Paola

Stayed 3 nights in Oct 2023
Response from Residence Inn, San Mateo on 26 Oct 2023
Thank you so much for taking the time to share your feedback. We are glad you enjoyed your stay and hope to welcome you again soon.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Residence Inn, San Mateo on 25 Oct 2023
Thank you for taking the time to share your feedback. We look forward to welcoming you again soon.

8/10 Good

Valdair

Liked: Property conditions & facilities
Good place
Stayed 10 nights in Oct 2023
Response from Residence Inn, San Mateo on 25 Oct 2023
Thank you for taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How about some jazz ?
Everything was perfect !! The only thing I would have improved is to have some relaxing jazz music playing in the lobby and the breakfast room.
Stayed 1 night in Oct 2023
Response from Residence Inn, San Mateo on 9 Oct 2023
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and we will gladly put on some jazz for you on your next visit.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Residence Inn, San Mateo on 9 Oct 2023
Thank you for taking the time to share your feedback regarding your recent stay. We appreciate you choosing to stay with us and hope you will give us another opportunity to earn an even higher score on your next visit.

10/10 Excellent

Taira

Stayed 2 nights in Sep 2023
Response from Residence Inn, San Mateo on 28 Sept 2023
Thank you for taking the time to share about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Residence Inn, San Mateo on 26 Sept 2023
Thank you for taking the time to share your feedback. We look forward to welcoming you again on your next visit.

8/10 Good

Lisa

Stayed 5 nights in Sep 2023
Response from Residence Inn, San Mateo on 19 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you again the next time your travels bring you to the area.

10/10 Excellent

Alona

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person was so nice and helpful😊
Stayed 1 night in Sep 2023
Response from Residence Inn, San Mateo on 18 Sept 2023
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Muneharu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Sep 2023
Response from Residence Inn, San Mateo on 18 Sept 2023
Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay and we hope to welcome you back again soon.