Interior

Reviews of Orchard Hotel

4 out of 5
Orchard Hotel
665 Bush St, San Francisco, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 661 out of 1006 reviews" "
Rating 8 - Good. 285 out of 1006 reviews" "
Rating 6 - Okay. 42 out of 1006 reviews" "
Rating 4 - Poor. 13 out of 1006 reviews" "
Rating 2 - Terrible. 5 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pretty
Stayed 3 nights in Mar 2024
Response from GMKTA on 28 Mar 2024
Thanks so much, Dre!We look forward to the pleasure of welcoming you back. Best wishes,Klaus AtzmuellerGeneral Manager

8/10 Good

Niko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Everything was clean and super nice looking! If you care about a top of the line modern room, you might not be too excited with what you get here, but I spent a week and the room was excellent for my basic needs.
Stayed 6 nights in Mar 2024
Response from GMKTA on 25 Mar 2024
Thanks so much, Niko.I am happy to read that you enjoyed our great property.Best wishes.Klaus AtzmuellerGeneral Manager

8/10 Good

Dawn, Appleton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location and easy to walk to a variety of restaurants etc
Stayed 2 nights in Mar 2024
Response from GMKTA on 20 Mar 2024
Thanks so much, Dawn!Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from GMKTA on 14 Mar 2024
Dear Wolfgang, Thank you very much for staying with us!We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Bridgette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with friendly staff.
Stayed 1 night in Mar 2024
Response from GMKTA on 10 Mar 2024
Thanks so much, Bridgette!We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GMKTA on 10 Mar 2024
Thanks so much, Petra!Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean and in a safe area.
Stayed 1 night in Mar 2024
Response from GMKTA on 9 Mar 2024
Thanks so much, Steven!Please return soon.Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the orchard would definitely return
Stayed 2 nights in Mar 2024
Response from GMKTA on 7 Mar 2024
Thanks so much, Thomas!We look forward to the pleasure of welcoming you back.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

edwin, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near Union Sq. The premises was clean and well kept due to the age of the building. The staff went out of their way to service all your needs during the stay especially assisting us to arrange for a taxi to the airport upon departure. We were very comfortable and enjoyed our stay in San Francisco during the week.
Stayed 4 nights in Mar 2024
Response from GMKTA on 7 Mar 2024
Dear Edwin,Thank you so much for staying with us and for your wonderful Five Star review! We look forward to the pleasure of welcoming you back again soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Timothy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Union Square. Recommended.
Stayed 1 night in Mar 2024
Response from GMKTA on 4 Mar 2024
Thanks so much, Timothy!We appreciate your kind words and look forward to welcoming you back. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Leo

Stayed 2 nights in Feb 2024
Response from GMKTA on 20 Mar 2024
Thanks so much, Leo!Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GMKTA on 2 Feb 2024
Thanks so much, Dan! Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Allyson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. The location is great, could walk or uber to some fun places. The Summer Place is a welcoming neighbourhood bar. If ever back in SF I will stay again. We were a bit disappointed that there wasn't any parking but there was a parkade very close by. It was well lit and we didn't have any issues.
Stayed 3 nights in Jan 2024
Response from GMKTA on 28 Jan 2024
Thanks so much Allyson! We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Rhema

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean - well run. On a business trip and it suited us well .
Stayed 3 nights in Jan 2024
Response from GMKTA on 28 Jan 2024
Thanks so much, Rhema!Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GMKTA on 21 Jan 2024
Thanks so much, Janet! We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities
This is an older Hotel - but well maintained. Would have been nice to have the bar and lounge open until midnight. Will go back!
Stayed 1 night in Jan 2024
Response from GMKTA on 8 Jan 2024
Dear Leslie, Thank you very much for staying with us and for your feedback. We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Mikheil

Stayed 2 nights in Dec 2023
Response from GMKTA on 22 Jan 2024
Thanks so much, Mikheil. Please return soon.Best wishes.

10/10 Excellent

Jon

Business traveller
The bed was very uncomfortable..and the phone should be next to the bed instead of the other side of the room . Otherwise the room was very nice and very clean…
Stayed 1 night in Dec 2023
Response from GMKTA on 8 Jan 2024
Thank you for staying with us, we appreciate your compliments as well as your helpful feedback. Best wishes.

10/10 Excellent

Sanjay, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to access union square and public transport. The room was surprisingly bigger than expected and very quiet for SF.
Stayed 1 night in Dec 2023
Response from GMKTA on 29 Dec 2023
Dear Sanjay,Thank you so much for choosing to stay with us at The Orchard Hotel. We appreciate your kind review and look forward to the pleasure of welcoming you back.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from GMKTA on 29 Dec 2023
Thanks so much, Linda! We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
-
Stayed 3 nights in Dec 2023
Response from GMKTA on 27 Dec 2023
Thanks so much, Kevin! Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Brendan Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a solid experience. Friendly staff
Stayed 2 nights in Dec 2023
Response from GMKTA on 15 Dec 2023
Thanks so much, Brendan Peter! We look forward to the pleasure of welcoming you back again soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Nyasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt fairly safe in the area and it was easy for my ride share drivers to find me. Hotel was overall ver classy and quiet. I enjoyed returning to get some good sleep. I would have liked their restaurant to be open at least for breakfast and dinner but all in all it is a great place to stay.
Stayed 2 nights in Oct 2023
Response from GMKTA on 15 Dec 2023
Dear Nyasha,Thank you so much for staying with us and for you feedback. We are happy to read that you enjoyed your stay with us . We do serve breakfast every day of the week and for dinner we have many excellent restaurant recommendations. We look forward to the pleasure of welcoming you back.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GMKTA on 8 Feb 2024
Thanks so much, Wei! Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large room, well appointed, land the bed is super comfy! The bathroom is so clean. Would stay again next time im in town! Friendly service, and delicious breakfast, with lovely service.
Stayed 2 nights in Dec 2023
Response from GMKTA on 7 Dec 2023
Dear Emma,Thank you so much for your wonderful review of The Orchard Hotel, San Francisco. We are delighted that you enjoyed your stay. Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Aliesha

Liked: Cleanliness, amenities
Loved how quiet the rooms were. Very clean and spacious. Comfortable and friendly staff. Would stay here again.
Stayed 3 nights in Nov 2023
Response from GMKTA on 6 Dec 2023
Dear Aliesha,Thank you so much for choosing to stay with us at The Orchard Hotel, San Francisco! We very much appreciate your wonderful review and look forward to the pleasure of welcoming you back again soon.Best wishes,Klaus AtzmuellerGeneral Managetr

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
What a great experience. The rooms were beautifully appointed. Service was excellent. Very quiet but in an excellent location. Would absolutely forgo the large and often overpriced chains and stay here again.
Stayed 2 nights in Nov 2023
Response from GMKTA on 21 Nov 2023
Dear Richard,Thank you so much for choosing to stay with us and for your wonderful review of The Orchard Hotel, San Francisco. We look forward to the pleasure of welcoming you back.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Davie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed stay. Room clean. Staff nice.
Response from GMKTA on 21 Nov 2023
Thanks so much, Davie! Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Monica

Stayed 2 nights in Nov 2023
Response from GMKTA on 20 Nov 2023
Thanks so much, Monica! Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GMKTA on 17 Nov 2023
Thank you very much, Lawrence! Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

PARTHIV

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Chic Retreat in the Heart of San Francisco
I recently had the pleasure of staying at the Orchard Hotel during my visit to San Francisco, and the experience was nothing short of delightful. From its prime location to the impeccable service and stylish ambiance, this hotel exceeded my expectations in every aspect. Nestled in the heart of the city, the Orchard Hotel offers the perfect blend of accessibility and tranquility. Situated near Union Square, it provides easy access to premier shopping, dining, and cultural attractions, making it an ideal choice for both business and leisure travelers. The rooms at the Orchard Hotel clean and comfortable. Elegantly appointed with modern amenities, the attention to detail is evident throughout. The plush bedding, well-designed furnishings, and spotless cleanliness made for a relaxing and enjoyable retreat after a day of exploring the city. Lots of wonderful restaurants in the neighbourhood as well. I'll be sure to stay here during my future visits to San Francisco.
Stayed 2 nights in Nov 2023
Response from GMKTA on 17 Nov 2023
Dear Parthiv,Thank you very much for your beautiful review of The Orchard Hotel, San Francisco. We look forward to the pleasure of welcoming you back again soon. Best wishes, Klaus Atzmueller General Manager

8/10 Good

Priscilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming and helpful.
Stayed 1 night in Nov 2023
Response from GMKTA on 12 Nov 2023
Thanks so much, Priscilla! Please return soon. Best wishes, Klaus Atzmueller General Manager

8/10 Good

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The website stated that they have a restaurant and full bar. However, both were closed. False advertising.
Stayed 3 nights in Oct 2023
Response from GMKTA on 6 Nov 2023
Our restaurant is not closed, as this reviewer writes, but is open for breakfast every day of the year. That is explained on the website under "Amenities" ("Daffodil Restaurant-Open for Breakfast"). So we can't agree with the "false advertising" comment. Guests also enjoy morning coffee at our bar & lounge area, and frequently relax there during the day.

8/10 Good

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Quiet. Good value. Room was spacious and clean. Basic amenities but had everything that I needed. Kerig in room which was restocked every day. No bar on site which was advertised. Would stay here again.
Stayed 4 nights in Oct 2023
Response from GMKTA on 31 Oct 2023
Thanks so much. Please return soon. Best wishes.

10/10 Excellent

Lawrence, San Clemente

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, excellent beds, easy walking to shops & restaurants & reasonable rates for what you get. We have stayed here 10 times over the last 15 years and highly recommend it
Stayed 2 nights in Oct 2023
Response from GMKTA on 30 Oct 2023
Thanks so much, Lawrence! We are happy to read that you enjoyed your stay with us. We look forward to the pleasure of welcoming you back again soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Convenient, clean, big quiet rooms.
Stayed 4 nights in Oct 2023
Response from GMKTA on 29 Oct 2023
Thanks so much, Patrick! We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very comfortable rooms. Only downside is no parking, but there is a public pay parking lot just down the street.
Stayed 2 nights in Oct 2023
Response from GMKTA on 30 Oct 2023
Thanks so much, Kaitlin. Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GMKTA on 26 Oct 2023
Thank you so much for your kind review. We look forward to the pleasure of welcoming you back. Best wishes, Klaus Atzmueller, General Manager

10/10 Excellent

Dorothy A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room
Stayed 2 nights in Oct 2023
Response from GMKTA on 24 Oct 2023
Thanks so much, Dorothy! Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel, staff was amazing. Will definitely stay again.
Stayed 1 night in Oct 2023
Response from GMKTA on 24 Oct 2023
Thanks so much, Julie!We look forward to the pleasure of welcoming you back again soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique style hotel. Nothing forgotten in lovely room.
Stayed 1 night in Oct 2023
Response from GMKTA on 29 Oct 2023
Thanks so much, Janet! Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

LaShonda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is San Francisco nostalgic! It is a room straight out of the art deco era that is well-maintained. The customer service is great!
Stayed 2 nights in Oct 2023
Response from GMKTA on 19 Oct 2023
Thanks so much LaShonda! We look forward to the pleasure of welcoming you back.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk was WONDERFUL!! NIGHT AND DAY SHIFT. REALLY, REALLY WONDERFUL. I WOULD HIGHLY RECOMMEND Orchard Hotel. I will stay there again. First class. Lovely property.♥️
Stayed 1 night in Oct 2023
Response from GMKTA on 19 Oct 2023
Thanks so much, Sara! Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GMKTA on 19 Oct 2023
Thanks so much, Barbara! Please return soon. Best wishes, Klaus Atzmueller General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, friendly accommodations
Comfortable bed. Quiet room. Abundant hot water. Incredibly friendly and helpful front desk staff. Very eco-friendly. Definitely recommended.
Stayed 3 nights in Oct 2023
Response from GMKTA on 18 Oct 2023
Thanks so much, Pamela! Please return soon.Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality furniture and general decor , really friendly receptionist, lovely breakfast served immaculately. Good location!
Stayed 1 night in Oct 2023
Response from GMKTA on 18 Oct 2023
Thanks so much, Daniela. We very much appreciate your wonderful review and look forward to the pleasure of welcoming you back again soon. Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

Wenyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the city center
I stayed at Orchard Hotel for three days for business. It was conveniently located in the center of the city - steps away from the cable car line (along Powell), a few minutes from the China Town and Union Square. I walked to the financial district every day. The hotel staff was very friendly and attentive. My room was clean and comfortable, and the bathroom was spacious. I would stay here again when I am in town.
Stayed 3 nights in Oct 2023
Response from GMKTA on 18 Oct 2023
Dear Wenyan,Thank you so much for your wonderful review of The Orchard Hotel and for awarding us 10 out of 10! We look forward to the pleasure of welcoming you back. Best wishes,Klaus AtzmuellerGeneral Manager

10/10 Excellent

karen

Stayed 4 nights in Sep 2023
Response from GMKTA on 6 Nov 2023
Many thanks, Karen, for choosing our hotel and kindly rating us so highly! We are so happy you enjoyed your stay and look forward to welcoming you again! Best wishes, Klaus Atzmueller, General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked out great for us! The area had late night dining and drinks. The area was clean and seems safe without homeless and smells. We walked about a mile around the area. We will return.
Stayed 1 night in Oct 2023
Response from GMKTA on 15 Oct 2023
Thanks so much, Elizabeth! Please return soon. Best wishes Klaus Atzmueller General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good location.
Only stay for 1 night but the hotel is nice and clean. Location is excellent union Square and Chinatown 2 mins walk. Only short fall is no hotel parking but there is a public car park down the road.
Stayed 1 night in Oct 2023
Response from GMKTA on 14 Oct 2023
Thank you very much for staying with us. Please return soon. Best wishes.