Exterior

Reviews of The Millwood - A Boutique Hotel

3 out of 5
The Millwood - A Boutique Hotel
1375 El Camino Real, Millbrae, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 285 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for our overnight stay. The bed was comfortable and the room was clean. Check-in/check-out was seamless.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Thank you so much for the glowing feedback, Ashley! It's a pleasure to read about your positive experience at The Millwood, and we are delighted to hear our accommodation was perfect for your overnight stay. We are happy to know you had a seamless check-in/check-out experience, and we are glad you appreciated the clean room and comfortable bed. Your complete satisfaction is our top priority, and we are thrilled you had a 5-star experience with us. It was a pleasure to host you, and we hope to welcome you back soon for another satisfying stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Delara

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, quiet and well kept. There are transpatent acrylic panels installed on the outside walkway blocking noises from the parking lot or street. The only disappointment is they do not provide airport shuttle services which I have to pay extra for taxi services to and fro SFO airport.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Jeffrey, Thank you for reviewing your recent stay at The Millwood and giving us a positive review. It's great to hear your perspective on our property, and we thank you for acknowledging our efforts to provide clean and well-maintained accommodations and a peaceful and relaxing atmosphere for our guests. Guest comfort is of utmost importance to us, and we are happy to know that you appreciated our efforts to minimize noise and increase comfort by soundproofing the building with transparent acrylic panels - thank you for supporting our product/service. We apologize for the disappointment you experienced due to the lack of an airport shuttle service. Our convenient location near the airport means guests can easily avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. Nonetheless, we value your feedback, as it helps us identify how we can enhance the overall experience for our valued guests. We trust that everything else was to your satisfaction, and we look forward to welcoming you again and hope to exceed your expectations on a future visit. Thank you for choosing to stay with us on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Angie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Angie, Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful you took the time out of your busy schedule to review us and sincerely appreciate you awarding us a 5/5 rating. Your complete satisfaction is our top priority, and we are so pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Good

Sharo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was lovely and the fireplace was an unexpected bonus as it was a cool evening. The breakfast wasn’t great, but we were glad it was an option.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Sharo, Thank you for staying with us at The Millwood and giving us a positive rating. Your comfort and satisfaction are important to us, and we sincerely value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to read your positive comments about the room and the fireplace, and it feels great to know that we succeeded in providing suitable accommodation for your trip here. We are glad the fireplace was a welcome addition to your stay experience, especially considering the chilly evening. We are sorry that our breakfast did not particularly appeal to you. It's heartening to hear that you appreciated the availability of this amenity regardless, and we are grateful for your gracious feedback. We review our breakfast offering regularly, and we will take your feedback into consideration when we next do so. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again and hope to exceed your expectations on your next visit. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded facilities are great for older motel. Flowers/plantings enhance appearance for city accommodation. Staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Janet, Thank you for the lovely review! It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that you appreciated our upgraded facilities and our efforts to enhance the property's appearance with flowers/plantings. We are also pleased to read you found our staff friendly and helpful during your stay. Providing suitable accommodation and excellent customer service is always our goal, and we are thrilled we hit the mark for you. Thank you for making The Millwood your hotel of choice in Millbrae. We are grateful to have you as our guest recently and hope to see you again soon for another satisfying stay. Safe travels!Kind Regards,Vijay Patel General Manager

4/10 Poor

Frank, Seattle

Business traveller
Liked: Cleanliness, staff & service
They advertise on Expedia that they have airport shuttle service. When I arrived they told me that the service has not been operational for a while. Had to pay $20 to get from hotel to airport. The hotel should have made concessions for not delivering on what they advertised on Expedia.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 18 Apr 2024
Hello Frank, Thank you for your stay and your review. We strive to deliver a great guest experience and regret to hear you did not experience the usual level of satisfaction that other guests have with their stays with us. We aim to present an accurate representation of our hotel and its amenities online and are truly sorry for any misunderstandings that occurred. Unfortunately, we no longer provide an airport shuttle service at our location and don't advertise this amenity on our brand website anymore. Our hotel is conveniently located just 3 miles from San Francisco International Airport, and guests can avail themselves of a Taxi, Uber, or Lyft to get to and from our property, as these services are readily available at the airport and the hotel. We try our best to ensure that all information pertaining to our property is accurate and up-to-date on our brand website and third-party booking sites; however, we don't have much control over the contents of third-party sites. That said, we appreciate you alerting us to this issue, and we will be sure to verify the information on Expedia to ensure it is accurate and updated. Thank you for your feedback. We apologize for any inconvenience caused and hope you'll consider us again, as we would love the opportunity to exceed your expectations and delight you with the top-notch stay that our guests love and expect from us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I needed for a layover.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Luis, It is great to receive feedback from you regarding your recent stay at The Millwood, and we are thrilled to hear that our accommodation was perfect for your needs for a layover. We hope your stay was comfortable and you had easy access to everything you needed. We appreciate you choosing our hotel for your lodging needs on this trip, and we hope to remain your accommodation of choice in Millbrae for future visits. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Kaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and comfortable stay close to SFO. I felt safe here because of the secured entrance with use of your key card to get access to the rooms. Never seen this kind of security.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 16 Apr 2024
Kaila, we are thrilled to read your 5-star review of our hotel - thanks so much for sharing it with us and others! Safety and security are top priorities for us, and we put a lot of effort into upholding these aspects at our hotel. It's most rewarding to hear that you appreciated the secured entrance and access to the rooms and felt safe during your stay with us. We are also happy to know you had a comfortable stay at The Millwood and found our proximity to the airport convenient for your travels. Your complete satisfaction is our ultimate goal, and we hope to exceed your expectations each time you choose us. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lives up to its name as a boutique hotel
Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear David, Thank you for your recent stay at The Millwood and for awarding us a perfect 5/5 rating! Your complete satisfaction is our top priority, and we are thrilled to hear that our boutique accommodations lived up to your expectations. We hope your stay was comfortable and you had a great time at our hotel in Millbrae. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Sierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Sierra, It brings us immense joy to know that you had a fantastic experience at The Millwood in Millbrae - thanks so much for sharing your great experience with us and others! We always strive to provide you with the best possible stay here, and it's most rewarding to hear that you enjoyed your time with us. Your complete satisfaction is what drives us, and we'll continue working hard to make every interaction with us memorable and remarkable. Thank you for taking the time to leave us with a 5-star review. We sincerely appreciate your stay and your feedback. Have a safe trip, and see you again soon!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Ruby, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet, clean and great location to the San Francisco Airport! We would definitely stay again!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Ruby, Thank you so much for your valuable feedback! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you found our property clean and quiet and the location convenient to the airport. We hope your stay was comfortable and you had easy access to everything you needed. We are thrilled to learn you plan to stay with us again, and we can't wait to have you back soon for another 5-star experience at The Millwood in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Good

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, with a pretty decent breakfast. Comfortable and clean.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Simone, Thank you for taking the time to share your feedback about your recent stay at The Millwood. We're delighted to hear that you enjoyed your time with us and found our breakfast to be pretty decent. We take pride in providing comfortable and clean accommodations for our guests. Your comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back soon for another enjoyable stay. Have a fantastic day!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Nancy, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant hotel 10 minutes from SFO.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Thank you so much for your stay and your valuable feedback, Nancy! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are delighted to hear that you had a positive impression of our hotel and its location in relation to the airport. Thank you for giving us a 5-star review and sharing helpful information with prospective guests who may be reading the comments and considering a stay with us. Your satisfaction is what drives us, and we hope to see you again soon so we can provide another pleasant and convenient stay at The Millwood in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Nik

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly excellent facilities for the price.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 8 Apr 2024
Thank you so much for your valuable feedback, Nik! It was our pleasure to host you at The Millwood in Millbrae, and we are thrilled to hear that you were pleasantly surprised by our facilities and found them excellent for the price - many thanks for your kind words and support! At our hotel, we always strive to exceed our guests' expectations, and we are so glad we achieved said task with you. Your satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Pornnapha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear guest, Thank you for your recent stay at The Millwood and for sharing your thoughts about your experience through a perfect 5/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Ashley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful glass walls were very unique. I always love coming here because they’re always super clean with simple rooms. Perfect value for the cost.
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 25 Mar 2024
Dear Ashley, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We are happy to hear that you appreciated the beautiful glass walls and the high cleanliness standards of our rooms, and it's gratifying to know that our accommodation offered you perfect value for money - many thanks for supporting our product! Your continued patronage is greatly valued, and we remain dedicated to providing exceptional products/services to make every interaction with us pleasant and memorable. Thank you for staying with us on this journey. We hope to see you again soon. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Maria

Business traveller, Travelled with partner
The hotel it's cozy, clean, and it's quite as well!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 23 Mar 2024
Dear Maria, Thanks so much for awarding us a perfect score! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and calming stay experience. We hope your stay was enjoyable and you had a great night's sleep at our hotel. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for making The Millwood your preferred choice in Millbrae. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 23 Mar 2024
Thank you for reviewing your recent stay at The Millwood and giving us a positive review, Michael! We appreciate you sharing your 5-star experience with us and the community and are thrilled you had a great stay with us. It was a pleasure to host you, and we hope to have you back soon for another enjoyable experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Service and stay
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Many thanks for the 5 out of 5 rating, David! It is a pleasure to read about your recent experience at The Millwood, and we are thrilled that you had an outstanding stay at our hotel. As we hold ourselves to exemplary service standards, it's most rewarding to hear that you received exceptional service from our team. Your feedback inspires us to keep pushing forward and continue striving for excellence in all that we do. We look forward to having you back with us soon for another memorable experience. Thank you for staying with us on this journey. We wish you safe and happy travels ahead!Kind Regards,Vijay Patel General Manager

10/10 Excellent

You Mi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean great hotel. Will be back to stay again!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Dear guest, Thank you for sharing your rating of our hotel in Millbrae. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that you had a great impression of The Millwood and found our facility clean and the staff friendly. Your kind words are humbling, and we appreciate your gracious comments greatly. It brings us great joy to know that you intend to stay with us again, and we can't wait to have you back soon so we can share another 5-star experience with you. Thank you for your business and your support. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Rudy

Travelled with family
Liked: Amenities, property conditions & facilities
Clean environment
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 8 Mar 2024
Dear Rudy, Many thanks for rating your recent stay at The Millwood with five stars. Providing our guests with clean and comfortable accommodations is our top priority, and we are happy to hear you noticed and appreciated the clean environment of our hotel - thank you for acknowledging our cleanliness standards! We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back with us again. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Good

Flordeliza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 29 Feb 2024
Dear Flordeliza, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We are pleased to learn you had a positive overall experience at our hotel, as reflected in your 4/5 rating. We hope your stay was comfortable and you had easy access to everything you needed. We're always striving for excellence, and your insights are helpful. Should you have any suggestions or feedback, please feel free to share. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience to mills hospital
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Dear David, Thank you for choosing The Millwood for your stay in Millbrae. It was a pleasure to host you, and we are pleased to know our location was convenient for you. We also hope your stay was comfortable and you enjoyed the restful boutique experience we aim to provide our guests. Thank you for staying with us on this journey. We eagerly anticipate your return for another 5-star experience. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, clean room
Stayed 1 night in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Dear Mary, We appreciate your choice to stay at The Millwood and are grateful for the perfect 5/5 rating. As we are committed to high customer service and cleanliness standards, we are thrilled to hear that you found our staff helpful and the room clean. It was a pleasure to host you, and we look forward to seeing you again soon for another positive experience at our hotel in Millbrae. Thank you for choosing us. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Good

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear Steve, Thank you for taking the time to review your recent stay at The Millwood in Millbrae. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience with you on your next stay. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Caroline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was very quick and easy. The room was very clean. Definitely a place I'll stay in again the next time I have an overnight layover.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear Caroline, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. As we always strive to exceed our guests' expectations of comfort, cleanliness, and convenience, it's gratifying to know that you appreciated the cleanliness of your room and that you had a quick and easy check-in experience. Hearing that we remain your accommodation of choice here for any upcoming overnight layover truly makes us happy, and we look forward to welcoming you back many more times in the future. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

6/10 Okay

Rita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was very clean with a very nice bathroom. But it is really just a converted motel with rooms around a large parking lot and the dining options are extremely limited, mainly frozen burritos or cuppa soup, which can be heated in the microwave and there were only a couple of restaurants which are a relatively long walk away in what appears to be a light industrial area. One problem with my room was the coffee maker, a real necessity in the morning, did not work, and it took two staff on two separate occasions to come in and try and fix it, and once “fixed “overflowed. The staff was nice enough to bring me a cup of coffee. On the positive side, the staff were all very nice and made sure the taxi I requested was there on time. There is also a nice breakfast that starts at 6:30 but you better be there really early it goes pretty fast.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Dear Rita, Thank you for staying with us on this journey and for taking the time to share your recent experience at our hotel. We are glad to hear you liked the bathroom and appreciated the cleanliness of the room, and it's nice to know that our staff left a positive impression on you with their excellence in customer service. At The Millwood, we want all aspects of your stay to be exceptional, so we are somewhat disappointed that certain elements of your visit failed to exceed your expectations. We regret the inconvenience caused due to the issue you experienced with the coffee maker in your room. We can assure you that the coffee maker has now been fixed and thoroughly checked by our maintenance team. We do appreciate that you have acknowledged the service provided by our staff in relation to your concern, and we hope you enjoyed the cup of coffee. Regarding the dining options, we value your feedback and will keep your comments in mind as we are constantly working on improving our product/service for the betterment of the guest experience. As for the location, our guests usually love our convenient location as it offers easy access to the 101 Bayshore Freeway, Interstate 280, BART (Bay Area Rapid Transit), and Caltrain for time-saving commuting to San Francisco or Silicon Valley and is close to the airport, too. Furthermore, our hotel is ideally situated in a walkable city with restaurants, fast food, shopping, and golf courses. It's unfortunate that our great location did not particularly appeal to you. Thank you for considering our accommodation for your stay in Millbrae and for taking the time to post your review. We appreciate both and hope to have another opportunity to host you more successfully in the future. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Anne Alwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Anne, thank you for the 5 out of 5 rating - it's much appreciated! It's great to know that you had a positive experience at The Millwood, and we hope to remain your accommodation of choice here for future visits. Enjoy your travels, and see you again soon!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute spot. Slept well, ate good and staff was friendly :)
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 6 Feb 2024
We are delighted to read your 5-star review, Karina - thank you! It's great to hear that you loved our accommodation and found the staff friendly, and we are pleased to know that you had a restful night at our hotel. We also hope you enjoyed our food offerings. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another memorable experience with you at The Millwood. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Koral

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Staying at the Millwood was great. I was easy to check-in and the rooms were to be expected. It is super convenient to get to SFO airport and only took me 5 minutes in the morning which is the biggest plus.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Alan, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. We are so glad to hear that the rooms lived up to your expectations, and it's great to know that our location was convenient for your travel to the airport. We are also happy to read that you had an easy check-in experience and that you had a great stay with us - this is exactly the kind of feedback we strive to receive from our guests! It was a pleasure to host you, and we can't wait to welcome you back soon for another 5-star experience. Enjoy your travels, and thank you for choosing us!Kind Regards,Vijay Patel General Manager

6/10 Okay

elizabeth

Stayed 1 night in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Find
Extremely comfortable, well-equipped room and a very nice breakfast included. Very convenient to SFO.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Thank you for the 5-star review, Nancy! It is always wonderful to be considered a "great find", and we appreciate your kind words and support - thanks so much for sharing your enjoyable experience at The Millwood with the community! As we are committed to providing clean, comfortable, convenient, and friendly accommodations to our guests, we are overjoyed to read your positive comments about the room, breakfast, and hotel location. Your satisfaction is our ultimate goal, and we'll continue striving to provide exceptional products/services to make every interaction with us memorable and remarkable. We hope to see you again soon and wish you safe & pleasant travels ahead.Kind Regards,Vijay Patel General Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
We arrived very late and the staff courteously checked us in. The room was clean and bright, very quiet and comfortable. A great stay.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Douglas, We are always pleased to receive feedback from our guests in relation to their stays at The Millwood, and we are delighted with your rating and comments - thank you very much. It is always a pleasure to know that our product and service left our guests satisfied, and we are delighted to read that you enjoyed the room and had a positive check-in experience. Your satisfaction is what drives us, and we can't wait to welcome you back soon for another great stay. Have a safe trip, and thank you for choosing us!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Kody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Kody, Thank you for the stellar review. It's great to be on the receiving end of such a wonderful rating, and we hope you had an exceptional stay with us. We appreciate you choosing The Millwood for your stay in Millbrae and look forward to being your preferred choice for accommodation in the future. Enjoy your travels, and see you again soon!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Myra

Liked: Amenities, property conditions & facilities
Very attractive, clean, comfortable
Stayed 1 night in Jan 2024
Response from Customer Care Team on 22 Jan 2024
Dear Myra, We appreciate that you have taken the time to let us know how you perceived The Millwood, and we are thrilled to read about your impression of our hotel - thank you for your kind words and support! We are glad that you enjoyed our clean and comfortable accommodations, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for staying with us on this journey. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Good

Harish

Liked: Cleanliness, staff & service
Disliked: Amenities
A modest stay that works on a budget. Great food served at the breakfast.
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 19 Jan 2024
Dear Harish, Thank you for choosing The Millwood for your stay in Millbrae. We appreciate you taking the time to review us and are pleased to learn you had a positive overall experience at our hotel. We are glad our accommodation fits your budget, and it's great to know that you enjoyed our breakfast offering. We also hope everything was in order and you had a pleasant and comfortable stay with us. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to delight you with a 5-star experience on your next stay. Safe travels!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded my expectations
Excellent location in a safe neighborhood close to gas stations, pizza parlors, Chinese restaurants, Starbucks, and most importantly, a skip and a hop from San Francisco International Airport; 20 minutes to SF Embarcadero, Civic Center area, and 30-40 minutes to Redwood City and Stanford University, you get a lot for the value at the Millwood. Free parking is a major plus. Complimentary breakfast has many offerings though I wish the scrambled eggs were warmer. Hot coffee (grounds from Philz Coffee) was tasty and hot. My room was spacious and clean. Mattress was firm and comfortable. Heater worked and kept me toasty in the room. Everything was in good working condition and the interior appeared to have been renovated and well maintained. I would definitely come back to this hotel again.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear guest, what a wonderful review to have read! We are blown away by your review. At The Millwood, we always strive to exceed our guests' expectations, and it is most rewarding to hear that we have done so for you. From the excellent location, clean and spacious room, and comfortable mattress to the complimentary parking and breakfast services, hot coffee, and functional heater, it's great to hear that so many aspects of your stay pleased you so much, and the information you've provided will be beneficial for travelers who are considering a stay with us. We are also pleased to know that you noticed and appreciated our recent upgrades and found everything in good working condition and well-maintained. Regarding the scrambled eggs, we are grateful for the honest feedback, as it allows us to identify areas for improvement and enhance the overall experience for our guests. Our staff has been notified to ensure the highest quality possible for our guests. Thank you for taking the time to go into so much detail to demonstrate how happy you were with your stay experience at our hotel. It was a pleasure to host you, and we look forward to having you back many more times in the future. Enjoy your travels, and thank you for choosing us!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear Robert, Thank you for choosing The Millwood for your stay in Millbrae. We appreciate you taking the time to review us and are pleased to know you had a 5-star experience at our hotel. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rachelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very sweet motel / inn that I’ve stayed several times now. The staff are so nice and the rooms are immaculate. They’ve tried to think of every comfort. Special regards to RJ at the front desk who helped when I was sick this time.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Many thanks for the wonderful review, Rachelle! It is always a pleasure to receive positive feedback from our valued guests, and we are truly grateful for your kind words and 5-star rating - thank you! At The Millwood, it is our mission to provide superior customer service and make every possible effort to ensure our guests' comfort and satisfaction, so it always feels great when our efforts are appreciated. We are glad that you found the rooms immaculate, and it's great to know that our staff left a positive impression on you. We are also pleased to hear that our front desk personnel provided you with excellent service during your stay. We'll make sure we pass your kind words along to RJ, who we know will be delighted to read your comment. Thank you for your continued patronage. Your support is invaluable to us, and we remain committed to continue working hard to make every interaction with us exceptional and memorable. On behalf of our entire team, we wish you good health and safe travels. Hope to see you again soon!Kind Regards,Vijay Patel General Manager

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Thank you for the 5 out of 5 rating, Vanessa! It's great to be at the receiving end of such a wonderful rating, and we hope you had an exceptional stay with us. It was a pleasure to host you, and we look forward to having you back at The Millwood many more times in the future. Enjoy your travels & Happy New Year! Kind Regards,Vijay Patel General Manager

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Many thanks for the 5 out of 5 rating, John - it's greatly appreciated! We are so glad you had a positive experience at The Millwood, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip & Happy New Year! Kind Regards,Vijay Patel General Manager

8/10 Good

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Jay, Thank you for taking the time to share your feedback about your recent stay at The Millwood. We appreciate your honest review and are pleased to hear that you had a positive overall experience at our hotel. Your complete satisfaction is our ultimate goal, so if there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Have a safe trip, and thanks again for choosing us!Kind Regards,Vijay Patel General Manager

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Jay, Thank you for choosing The Millwood for your stay in Millbrae and leaving us a positive rating. We really appreciate your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. Your complete satisfaction is our ultimate goal, so if there's anything specific you'd like to see more of, please don't hesitate to let us know. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Safe travels!Kind Regards,Vijay Patel General Manager

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Cameron, Thank you for choosing to stay at The Millwood and leaving us a positive rating. We really appreciate your business and your review. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Kind Regards,Vijay Patel General Manager