Ratings based on 2,612 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Loved the hotel, wary of neighborhood

Posted 20-Apr-2015
I loved my stay here, but be very careful while walking (particularly downhill) - things get rough quickly.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom New Jersey

Small room but good location and staff

Posted 19-Apr-2015
Pros: friendly staff; great location; wifi was fine
Cons: layout of room with 2 beds and desk was so tight, hard to open room door
Location: Union Square
Excellent location next to union Square. Room was small but manageable with decent light
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia, PA

Close to Union Square

Posted 19-Apr-2015
Pros: Convenient to conference I attended; nice décor and staff; lots of restaurants within a few blocks ranging from all-day breakfast to Thai & Japanese.
Cons: Room service is funky as it's from a diner next door, so no healthy meal choices of any kind and no opportunity to pair meal with a glass of wine.
Location: Close to Chinatown & Union Square (both an easy walk). BART system within a 4 block walk.
A very good overall experience; hotel has been updating all accommodations, so it was nice to stay in a "brand-new" room. Only one elevator, but hotel is small, so this was not an issue even when staying on the top (9th) floor; I usually walked down the stairs in the morning, which was fast and easy (but not necessary if you prefer to take an elevator).
4 out of 5
Recommended
for Couples
by A verified travellerfrom Bangkok,Thailand

Check in at 12:30 PM , on the 23rd March 15

Posted 15-Apr-2015
Pros: Excellent staffs,including Concierge.Central location and no Breakfast.
Nice receptionist,smiling East Asian,his joke about my snoring noises is not funny,because I request a room with twin beds.In fact I first plan to visit SF with my 35 years old daughter.On the 26th March 15 I checked out and forgot a small toy for my grand son,the House Keeper found it and returned it promptly.Bravo,please give her a kiss,thank you.
4 out of 5
by A verified traveller

Posted 14-Apr-2015
주차장에 관한 정보가 미흡한 점이 아쉬움. 발렛과 셀프 주차에 따른 가격 정보는 있지만, 실제 도착했을 때, 셀프 주차 위치에 대한 안내가 없어서 초행자의 경우 어려움을 겪을 수 있음
4 out of 5
Recommended
for Everyone
by A verified traveller

No heat

Posted 13-Apr-2015
No heat in room, provided space heater does not heat room.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Gatos, CA

Great location.

Posted 11-Apr-2015
Pros: The location was terrific, the staff was very friendly and the room was very clean and nice. We would return.
Cons: More staff in the morning when checking out.
Location: Union Square (shopping), Theater (Curran), Chinatown and fabulous french bistros were within walking distance.
The hotel is going through a recent renovation but it did not interrupt our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

EXCELENTE UBICACIÓN Y SERVICIO

Posted 10-Apr-2015
Pros: Las camas son muy confortables y el personal ofrece un excelente servicio.
Cons: La remodelación del Hotel en su conjunto.
Location: Restaurantes, tiendas, Union Square, teatros, etc.
La ubicación del Hotel permite trasladarse fácilmente a cualquier parte de la Ciudad. A sólo unos pasos se pueden encontrar restaurantes, tiendas y lugares agradables para escuchar jazz en vivo. A pesar de que el Hotel es antiguo las habitaciones están muy limpias, los baños están remodelados y las camas son muy confortables. Durante nuestra estancia siempre destacó el servicio y la disposición del personal del Hotel. Definitivamente regresaría otra vez.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Willits, Ca

Nice, reasonably priced hotel near Union Square

Posted 10-Apr-2015
Pros: Location and price
Cons: Steam clean the carpets and fix the heating system
Location: Close walk to Union Square and to Market Street where you can catch the Cable Car to Fisherman's Wharf, buses and street cars to anywhere are close.
I have stayed here before and will again, good place for the price. Clean and comfortable (small rooms, it is older hotel). Heating system is temperamental, older radiator type, but it does work eventually.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Dortmund

Cityhotel, tolle Lage

Posted 05-Apr-2015
Pros: Lage
Cons: Vertrauen beim Valet Parking wieder herstellen. Mal abgesehen vom verschwundenen Benzin...
Super Lage, kleines Zimmer, aber ok. Sehr guter, freundlicher Empfang. Valet Parking: Auto abgeben sehr komfortabel. Beim Abholen dann erst Aufregung vom Wagenbringer er hätte sein Handy im Auto vergessen, wurde aber nicht gefunden. Nach Abfahrt dann festgestellt, dass der beim Abgeben etwas mehr als halbvolle Tank nun bei fast leer stand, und bei nächsten Halt an der Tankstelle dann Mädchenbrille hinten auf dem Boden gefunden, die vorher garantiert nicht da war, zumal nur 2 Männer mit dem Auto unterwegs sind. Können wir gegen Übernahme der Portokosten gerne zurückschicken, wir haben keine Verwendung. Mein Vertrauen in das Hotel ist stark erschüttert.