Exterior

Reviews of King George Hotel

3 out of 5
King George Hotel
334 Mason Street, San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 774 out of 1459 reviews" "
Rating 8 - Good. 365 out of 1459 reviews" "
Rating 6 - Okay. 177 out of 1459 reviews" "
Rating 4 - Poor. 75 out of 1459 reviews" "
Rating 2 - Terrible. 68 out of 1459 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was only there for one night, but it was clean and quiet. My only complaint is that there was no phone charger near the bed and the lamps next to the bed could only be controlled via a switch inside the door. Otherwise, great!
Stayed 1 night in Apr 2024
Response from KING GEORGE FRONT DESK on 17 Apr 2024
Dear Howard Thank you for your feedback! We're glad to hear that you found our accommodations clean and quiet during your one-night stay. We apologize for any inconvenience regarding the lack of a phone charger near the bed and the control of the bedside lamps. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back again soon!All the best,

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I just didn't like that elevator was not working the two days we stayed at and the lady sent us to the 6th floor. Fortunately we didn't have heavy luggage. I think they should prioritize to fix things faster specially for elderly people. Besides this inconvenient, everything was good.
Stayed 2 nights in Apr 2024
Response from King George Hotel on 17 Apr 2024
Dear Ken, Thank you for being our guest! Our elevator was down due to an inspection that has been successfully completed. We apologize for the inconvenience that this caused you, and it is our hope to see you again in the near future so that we can win you over!

4/10 Poor

Lyle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When booking online they don’t tell you that the elevator is not working and there is no stairway just a 2 ft wide spiral stairwell to haul your baggage up 4 floors and that parking is a extra $90.00 and there’s no heat in the room and of course once you book it’s none refundable though Expedia
Stayed 1 night in Apr 2024
Response from King George Hotel on 17 Apr 2024
Dear Lyle, Thank you for being our guest. Due to city requirements, our elevator has to go through an annual inspection, that happened last weekend and we apologize for the inconvenience that this caused; we are happy to confirm that the inspection has been completed. Unfortunately, we don't have a parking garage on site, therefore, parking prices from 3rd parties are outside of our hands. We regret to know that your experience was not the best, and it is our hope to get a second chance in the near future to truly win you over.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from King George Front Desk on 15 Apr 2024
Thank you for your feedback, We are happy you enjoyed your stay. We hope to see you again soon

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast that is offered is nothing more than mini muffins.
Stayed 2 nights in Feb 2024
Response from King George Front Desk on 14 Apr 2024
Thank yo for your feedback, We are glad you enjoyed your say. We hope to see you again soon.

2/10 Terrible

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from King George Front Desk on 15 Apr 2024
Thank you for your feedback, We are sorry you didn't enjoy your stay. We hope to see you in the future to give you a better experience.

8/10 Good

Song

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, lovely lobby. Exceed my expectations. Will stay here again.
Stayed 3 nights in Apr 2024
Response from Carlos C.| King George Hotel on 14 Apr 2024
Hello Song, Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that you enjoyed your stay and that our location, friendly staff, and lobby exceeded your expectations.

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic location close to Union Square and transport. Tired building but comfortable and clean. Price was right. Still no pool table!
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 13 Apr 2024
Thank you for your feedback, We are glad you enjoyed your stay. We hope to see you again soon

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to Chinatown, union square
Stayed 3 nights in Feb 2024
Response from King George Front Desk on 14 Apr 2024
Thank you for your feedback, We are glad you enjoyed your stay.

10/10 Excellent

Fiona

Liked: Staff & service, amenities, property conditions & facilities
Perfect location, brilliant staff and will definately be staying here again on my next visit!
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 13 Apr 2024
Thank you for your feedback, We are glad you enjoyed your stay. We hope to see you again soon

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is perfect for walking around. Park in the self parking across the street. Will save you time and money. Staff were very pleasant. Water pressure was on the weak side.
Stayed 2 nights in Apr 2024
Response from KING GEORGE FRONT DESK on 12 Apr 2024
Thank you for sharing your experience with us. We're thrilled to hear that you found our hotel's location perfect for exploring the area on foot.We appreciate your tip about utilizing the self-parking across the street - indeed, it's a convenient option that can save both time and money for our guests.We're also glad to hear that you found our staff to be pleasant. Providing excellent service is our top priority, and we're delighted that our team made a positive impression on you.Regarding the water pressure, we apologize for any inconvenience this may have caused during your stay. Your feedback is invaluable to us, and we will be sure to address this issue to ensure a more satisfying experience for our guests in the future.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay soon.King George Hotel

10/10 Excellent

Amparo

Travelled with partner
Liked: Cleanliness, amenities
Great location. Clean bedroom and bathroom. Friendly staff
Stayed 3 nights in Apr 2024
Response from KGH Team on 10 Apr 2024
Thank you for sharing your comments with us! It was a pleasure having you at King George, and we look forward to seeing you again!

10/10 Excellent

Patricia W

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and conveniently located.
Stayed 3 nights in Apr 2024
Response from KGH Team on 8 Apr 2024
Dear Guest,Thank you so much for staying with us.We are glad to know how much you enjoyed our prime location. We look forward to welcoming you back soon.

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from KGH Team on 10 Apr 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

8/10 Good

GWENDOLYNE

Liked: Cleanliness, staff & service, property conditions & facilities
It’s centrally located in downtown. Area is not what it used to be but it was fine. CVS conveniently located next door. Room clean. Body wash and lotion dispensers didn’t work, but other than that I enjoyed my stay
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 7 Apr 2024
Thank you for your feedback and we are glad you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Caroline Ann, Frederick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from King George Front Desk on 7 Apr 2024
Thank you for your feedback and we are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great deal for the area! It's definitely an older-style SF hotel. There was some sneaky dust in our room (top of the bed frame, door frames) but overall pretty clean. Pillows were huge and very hard, so recommend bringing your own if you can. We really appreciated the location and 24-hr diner across the street.
Stayed 2 nights in Mar 2024
Response from KING GEORGE FRONT DESK on 6 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a great deal for the area and appreciated its convenient location. Your comments regarding the cleanliness of the room are duly noted, and we will address this with our housekeeping team to ensure that future guests have a flawless experience.We apologize for any inconvenience caused by the pillows not meeting your preferences. Guest comfort is a top priority for us, and we appreciate your suggestion for bringing personal pillows.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. If you have any further comments or concerns, please don't hesitate to reach out to us directly.King George H

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience.
Stayed 1 night in Mar 2024
Response from KGH Team on 5 Apr 2024
Dear Guest,Thank you for staying with us and Thank you for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel, super comfortable mattress and clean bathroom. Would stay here again.
Stayed 3 nights in Apr 2024
Response from KHG Team on 5 Apr 2024
Dear Guest,Thank you for staying with us and Thank you for your feedback. We look forward to welcoming you back soon.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
Great hotel for the price. It is an old building, that doesn't have air conditioning. But it seems in pretty ok shape for being so old.
Stayed 4 nights in Mar 2024
Response from KGH Team on 4 Apr 2024
Thank you for the stars! We appreciate your feedback, and we very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

8/10 Good

sylvain, Pembroke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from all city transportation
Stayed 8 nights in Mar 2024
Response from KGH Team on 4 Apr 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay.
Stayed 1 night in Apr 2024
Response from KGH Team on 4 Apr 2024
Thank you for posting such a wonderful review. We are so happy that you had such a great time with us. Very glad to be here for you, now and in the future. Until next time!

10/10 Excellent

ANI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KGH Team on 5 Apr 2024
Dear Guest,Thank you for your feedback!Have a great day!

10/10 Excellent

Erika, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Mar 2024
Response from King George Front Desk on 3 Apr 2024
Thank you for your feedback and thank you for choosing the King George Hotel, we hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay.
Stayed 5 nights in Mar 2024
Response from King George Hotel on 4 Apr 2024
Thank you for much for taking the time to leave a review and your kind words! We love making guests feel special and so happy the team was able to deliver. We look forward to welcoming you again!

8/10 Good

Gad

Liked: Cleanliness, staff & service
Minimal hotel but clean room, good elevator, good aircondition and Wifi
Stayed 4 nights in Mar 2024
Response from King George Front Desk on 3 Apr 2024
Thank you for your feedback and thank you for choosing the King George Hotel, we hope to see you again soon.

8/10 Good

XIAO, LaSalle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from KGH Team on 2 Apr 2024
Dear Guest,Thank you for staying with us.We look forward to welcoming back soon.

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a lovely stay ty for havi g us
Stayed 4 nights in Mar 2024
Response from King George Front Desk on 1 Apr 2024
Thank you for your feedback and thank you for staying with us we hope to see you again soon.

8/10 Good

Olusanya

Liked: Cleanliness, staff & service, property conditions & facilities
The hallway carpet
Stayed 2 nights in Mar 2024
Response from King George Front Desk on 31 Mar 2024
Thank you your review we appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Danielle Christine

Travelled with family
Liked: Cleanliness, staff & service
The location to Union Square was perfect. lots of options for food entertainment shopping trolleys the BART. Couldn’t have picked a better place.
Stayed 2 nights in Mar 2024
Response from King George Front Desk on 31 Mar 2024
Thank you your review we appreciate your feedback. We hope to see you again soon.

10/10 Excellent

Ivonne

Liked: Cleanliness, property conditions & facilities
Muy confortable, muy fácil para transportes y el personal muy amable
Stayed 2 nights in Mar 2024
Response from KGH Team on 4 Apr 2024
Muchas gracias por los comentarios! Agradecemos su preferencia y esperamos no sea la ultima vez que nos visite :)

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from King George Front Desk on 30 Mar 2024
Thank you for staying with us, we appreciate your feedback. Hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far, so good!
Stayed 1 night in Mar 2024
Response from King George Front Desk on 30 Mar 2024
Thank you for staying with us, we appreciate your feedback. Hope to see you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from King George Front Desk on 18 Apr 2024
Thank you for staying with us we are glad you enjoyed your stay. We hope to see you again soon!!

10/10 Excellent

Steven

Stayed 2 nights in Mar 2024
Response from King George Front Desk on 18 Apr 2024
Thank you for staying with us we are glad you enjoyed your stay. We hope to see you again soon!!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from King George Front Desk on 30 Mar 2024
Thank you for staying with us, we appreciate your feedback. Hope to see you again soon.

6/10 Okay

ROGER, ORLANDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very small, but that was expected for the price. Very close to transportation and sites. It's in the "safer" part of town but a couple of streets in the wrong direction and you won't like what you see. No air conditioning, and you sometimes have to beg the water to come out of the shower. Good deal for an economical stay.
Stayed 5 nights in Mar 2024
Response from King George Front Desk on 30 Mar 2024
Thank you for staying with us, we appreciate your feedback. Hope to see you again soon.

8/10 Good

Monice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decor was fantastic
Stayed 2 nights in Dec 2023
Response from KGH Team on 24 Mar 2024
Dear Guest,Thank you so much for your feedback!Have a great day!

8/10 Good

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities
This is good location if you're going to be at the Moscone Convention Center. I stayed in March, the weather is in the 50 to 60 degrees. This is good because the room doesn't have A/C. It has a ceiling fan. The water heater is inconsistent.
Stayed 3 nights in Mar 2024
Response from King George Front Desk on 23 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and it is very important.
Stayed 2 nights in Mar 2024
Response from King George Front Desk on 23 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay , great price , amazing experience.
Stayed 1 night in Mar 2024
Response from King George Front Desk on 22 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Susan

Stayed 4 nights in Mar 2024
Response from KGH Team on 8 Apr 2024
Dear Guest,Thank you for staying with us, especially for your feed back. We look forward to welcoming you back soon.

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here is always so kind! Have stayed twice, will be returning!
Stayed 1 night in Mar 2024
Response from KGH Team on 19 Mar 2024
Dear Guest,Thank you for your feedback. We look forward to welcoming you back soon.

6/10 Okay

SERGIO B Benjamin, ROUND ROCK

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We had a very very small Room. Everything was so uncomfortable, restroom, room, closet. The sink in the bathroom was shorter than my toothbrush. If I come back to SFO, Will be different hotel
Stayed 3 nights in Mar 2024
Response from Shakyra G. on 17 Mar 2024
Dear Sergio,Thank you for sharing your feedback; We would've had the pleasure of switching you to a different room if you would've stopped by the front desk. we'll make sure to share your comments with the maintenance department. please accept our apologies and thank you for your comments once again, it is our hope to get a second chance in the future so that we can win you over!

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The second day of my stay, I attempted to take a shower and there was no water pressure. It took about 20 minutes for shower to function on the third day. There was no hot water for 10 minutes.
Stayed 3 nights in Mar 2024
Response from Shakyra G. on 17 Mar 2024
Dear Steven,Thank you for sharing your feedback; we'll make sure to share your comments about the water with our maintenance department. please accept our apologies and thank you for your comments once again, it is our hope to get a second chance in the future so that we can win you over!

10/10 Excellent

XiaoMing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 1 night in Mar 2024
Response from KGH Team on 16 Mar 2024
Dear Guest,Thank you for your feedbackHave a great day!

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable, near the subway, the entire staff was very welcoming.
Stayed 1 night in Mar 2024
Response from Shakyra G. on 16 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay. We hope to see you again soon

10/10 Excellent

XiaoMing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff is nice
Stayed 1 night in Mar 2024
Response from Shakyra G. on 16 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay. We hope to see you again soon

8/10 Good

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the historic nature and British theme (though more Union Jack symbols would help). The staff was friendly and polite. The 2 single beds room was a bit small but comfortable and clean. Though situated next to an alley, noise was never really an issue. The most noise came from the rattling heating pipes. Breakfast was simple but delicious. Thank you for a comfortable stay!
Stayed 4 nights in Mar 2024
Response from Shakyra G. on 16 Mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and friendly staff. A decent place to sleep while in town.
Stayed 4 nights in Mar 2024
Response from KGH Team on 14 Mar 2024
We are so pleased to read that you enjoyed your recent visit to the King George Hotel. We greatly appreciate you taking time to recognize our phenomenal team. We look forward to seeing you again soon.