Ratings based on 1,358 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great hotel and great location

Posted 24-Jun-2015
Everyone we encountered was very helpful. I read reviews about having to wait a long time for the valet service to bring your car to you. They warned us it could take 25 min, so to plan ahead. It only took 10. They only thing that would have made it perfect woul be to have a fridge in the room and a breakfast of sorts. We will be back. Its a very cool looking hotel... We actually were able to walk everywhere. If you like walking up and down steep hills. Use your google maps app to help navigate around the city.China town is really close.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2015
Quiet, comfortable. Old world interesting. Great location.
3 out of 5
by A verified traveller

old hotel in great location

Posted 19-Jun-2015
Pros: Very close to union square with plenty of places within walking distance.
Room is old and walls are thin. Small and old but maintained and clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from Denver,CO

Staff was wonderful

Posted 15-Jun-2015
Pros: Very clean
Location: Close to downtown walking distance and transportation
Staff was very helpful. They recommended sports bars and restaurants.
4 out of 5
by A verified traveller

Doorman was a complete jerk!

Posted 10-Jun-2015
Seemed like getting a cab was too much trouble for us & don't expect him to hold the door for you, he'd rather watch you do it tourswlf
5 out of 5
Recommended
for Everyone
by A verified traveller from I.E. Southern California

Great Hotel in Union Square station

Posted 08-Jun-2015
book this room on Expedia didn't know what to expect never have I stayed in Union Square station before.great experience the staff were great the hotel was very clean. It was wondering not to hear any noise around you.one thing it lacked was air conditioned in the room. but it did have a ceiling fan.I would stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to Union Square

Posted 08-Jun-2015
Pros: Staff amazing, engaging and friendly.
Cons: No restrooms near lobby area. Have to go upstairs to conference room. Just coffee and tea in the morning, nothing to eat or snack on.
Location: Great location, but book you stay early.
Stayed several times before. Older facility. Lobby area needs updating, but charming in its own way.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Jun-2015
The room is pretty small though comfortable and located in downtown.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Hotel very close to Union Square

Posted 19-May-2015
Comfy beds with lots of pillows. Coffee in room PLUS in lounge every morning plus sherry and tea in the afternoon. I loved the benches in the elevators- when you returned to the hotel, very exhausted from climbing those hills in SanFrancisco, you could set your packages down and sit down until you got to your floor! The staff was very attentive, also.
3 out of 5
Recommended
for Everyone
by A verified traveller from california

Nice hotel excellent location in centre

Posted 07-May-2015
Pros: Location, friendly staff
Cons: Bathroom, guest toilet in lobby
Location: Near city center and shops.
Hotel staf very friendly. Booked rollaway bed in room but was not there when i arrived. No coffee facility in lobby. Guest toilet on first Floor in dark lit ballroom area.