Ratings based on 1,374 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Denver, CO

Great location, slightly shabby

Posted 26-Jul-2015
The location is excellent; short walking distance from much of what SF has to offer. The staff were helpful and professional. The room was small and a bit run-down, but expected for this price in SF in the summer. Example: peeling gold finish on bathroom cabinet knobs. The room had everything we needed. Beds were comfortable and we slept well. Nice shower. The lobby was lovely.
Comment from Hotel Management
02-Aug-2015 by Lennin B. Ledesma, Hotel Management
Dear Guests, Thank you for taking the time to submit a review about our hotel. We trully appreciate your feedback and will take this into consideration so that we can imrpove the overall guest experience. We hope to see you again soon, thank you for your time. Lennin B. Ledesma Assistant General Manger
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-Jul-2015
Just nice and clean hotel...nothing special....................
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Union Square

Posted 20-Jul-2015
Overall very nice and no complaints except no air conditioning in any rooms. I was lucky it was a really cool weekend so opening the window was enough to keep the room cool but beware a hot SF weekend.
3 out of 5
Recommended
for Everyone
by A verified traveller from Japan

スクエアに近いホテル

Posted 14-Jul-2015
スクエアにとても近いので、立地はとても良かったです。 ただ、7階に泊まりましたが、部屋は暗いです。 部屋の掃除もザツ。枕は、加齢臭がしました。 一泊3万円は高いも思いました。
3 out of 5
by A verified traveller

Great location. Walking distance to Chinatown

Posted 06-Jul-2015
No room service. No restaurant on premises Made it a little inconvenient
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great hotel and great location

Posted 24-Jun-2015
Everyone we encountered was very helpful. I read reviews about having to wait a long time for the valet service to bring your car to you. They warned us it could take 25 min, so to plan ahead. It only took 10. They only thing that would have made it perfect woul be to have a fridge in the room and a breakfast of sorts. We will be back. Its a very cool looking hotel... We actually were able to walk everywhere. If you like walking up and down steep hills. Use your google maps app to help navigate around the city.China town is really close.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2015
Quiet, comfortable. Old world interesting. Great location.
3 out of 5
by A verified traveller

old hotel in great location

Posted 19-Jun-2015
Pros: Very close to union square with plenty of places within walking distance.
Room is old and walls are thin. Small and old but maintained and clean.
4 out of 5
Recommended
for Everyone
by A verified traveller from Denver,CO

Staff was wonderful

Posted 15-Jun-2015
Pros: Very clean
Location: Close to downtown walking distance and transportation
Staff was very helpful. They recommended sports bars and restaurants.
4 out of 5
by A verified traveller

Doorman was a complete jerk!

Posted 10-Jun-2015
Seemed like getting a cab was too much trouble for us & don't expect him to hold the door for you, he'd rather watch you do it tourswlf