Ratings based on 3,828 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
74% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom la

Posted 26-Nov-2014
Market place side of the hotel was Too noisy, could not sleep at night.
3 out of 5
by A verified travellerfrom Sacramento

First and last...

Posted 24-Nov-2014
Pros: The hotel itself was decent
Cons: water pressure, location
Location: Bad area, not much to do w/in a few blocks
Thought we would try a new place this visit and were very disappointed. No a great area, too far from Union Square (which is where we spend most of our time). 2:am party in the room next to ours and it took 2 complaint calls and an hour later for the hotel to get them to knock it off.
3 out of 5
by A verified traveller

Posted 22-Nov-2014
It was ok for the price. Rooms are a little dark and very dated.
3 out of 5
by A verified travellerfrom dallas

Bad location at night

Posted 21-Nov-2014
Lots of shady stuff happening in the streets at night. I don't scare easily, but I felt at risk walking at night. A few blocks down and it's nice.
3 out of 5
by A verified travellerfrom Eugene, OR

Close to SF City Hall

Posted 21-Nov-2014
Pros: quiet at night. good mirrors. good staff.
Cons: Lots of little maintenance things that just arent updated and it seems that they could/should be without a big expense.
Location: For our purposes, (getting married at SF City Hall) it was a great location and we walked to City Hall, The Symphony Hall, the Asian Museum. It was al
For our purposes, (getting married at SF City Hall) it was a great location and we walked to City Hall, The Symphony Hall, the Asian Museum. It was also easy to take the streetcar to other parts of town. The Guest Services staff were very helpful in places to eat and tips on the boat cruise, (which was great) and how to get places. When we first checked in, having reserved a "superior" room, it seemed anything but superior. The queen bed filled the whole room, no where to put anything. An ample closet with no light made it impossible to see to use it. The fan didn't work and the room was stuffy, so I called the front desk to confirm that it was actually a "superior" room and they said yes, but would see about anothe room for us, we were shown to a bigger room with king size bed, and allowed to move there, no charge for the upgrade. That was much better. As many have already said, its old and funky and there are beggars outside and smelly people down the street, but that's the part of town its in. You go 5 blocks down Market and you get into the fancy part of town, and hotels there cost double. Seemed like the trade off was worth it.
3 out of 5
by A verified traveller

bearly ane water flow in the shower

Posted 19-Nov-2014
bearly ane water flow in the shower . .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Orlando, FL

Recommended!

Posted 18-Nov-2014
My likes: classy hotel, has lots of chandeliers, mirror and wood. VeRyan pretty. The location is unbeatable. The BARTwo train is right outside the hotel. The staff is amazingly friendly and dress for the part. Beds were comfy and shower was clean with lots of hot water. Als9, the room cling was over 13 ft! It made the room seem huge! Dislikes: finding the valet is creepy. You have to drive down a dark alley. They could put some lights up. There are very few outlets in the room. Granted it's old, but that is pretty inconvenient. Since there are few outlets there isn't much light. Not easy for make up and the batgroom counter was tiny. Again, it's a very old building. The bellman was really busy and it was very hard getting help out to my car. They should probably prepare betterm around checkout time.
3 out of 5
by A verified travellerfrom F

Posted 18-Nov-2014
The room had no window. There was a bathroom window but unfortunately it led to a roof air duct atea that was that was riddled with ciggy-butts. Besides that the bedroom and bathroom were pretty clean. The bedroom was very large which was nice. The hotel location is in the outskirts of the tenderloin which has a large homeless population.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom East Bay

Historical Hotel with an Emphasis on OLD.

Posted 17-Nov-2014
Pros: LOCATION, LOCATION, LOCATION. This is about the best thing about the hotel. And the fact that the Starbucks is located inside the hotel.
Cons: Cleanliness. Updates. For the 3-4 star price, the hotel delivers 2 star or below quality.
Location: BART and MUNI trains, right outside the front door - take you anywhere. Nearby are the theaters, symphony and museums. It's very convenient!
This hotel was disappointing. Granted that it is a historical hotel, I expected that it would be old. I did not expect that it would be...OLD. As if the last time this hotel had any updates or renovations was after the 1906 earthquake. The entire hotel was musky, dirty, dingy. The walls are so thin that I heard the wake up phone call and his responsive, "hello?" for the guy next door as if he was sleeping right next to me! There were nooks and crannies that hadn't been cleaned in what looked like forever. The lobby is beautiful but if you look closely, the seating areas all consist of historical chairs that have stains and have grayed over time. Even the ballroom that once must have been grand just looked old and tired and dark. I wish the management and/or ownership would use some of the funds to maintain the place--the history of the hotel befits better treatment!
3 out of 5
by A verified traveller

Water and lights

Posted 17-Nov-2014
The shower water is too litter to wash the body. If the light on desk is adjustable that will be better.