Ratings based on 4,410 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Low cost choice when you have no other options

Posted 26-Jan-2015
Pros: The restaurant has decent food
Cons: pretty much everything
No hot water in the room. Staff did nothing, did not care. Management was apathetic.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Posted 25-Jan-2015
The Hotel is fine, classy, the elevators can use an upgrade. The restaurant could be open for breakfast instead of camping out next door. The services concierge, valet and desk personnel are excellent.
2 out of 5
by A verified travellerfrom Boulder Colorado

If budget permits go elsewhere

Posted 25-Jan-2015
Pros: Staff, maids, bed
Cons: Pretty much everything else
Location: The immediate environs are marginal, lots of unsavory street folk, which would be a big downer particulary if you were on vacation.
Forced to stay here when 5 conferences sold out almost every hotel in the City. Staff and maids were nice and competent, bed was decent, hotel old, frayed, very dark in halls and in the room; kept thinking there had to be another light that I couldn't find. This part of Market Street is marginal, particularly at night, even though close to Civic Center. Had a gentlemen stop in the middle of the sidewalk in front of me and relieve himself, at 4 in the afternoon! I generally go wherever I feel like in a city, but I took a cab back a couple of times at night rather than run the gauntlet. To add insult to injury I paid almost 500/night, because they could get it. If you can go elsewhere, particulary because of the seediness of the immediate environment.
3 out of 5
by A verified travellerfrom Arkansas

Interesting

Posted 24-Jan-2015
Pros: It was a beautiful historic building. Close to all types of public tranort.
Cons: More welcoming staff when you first arrive. Coffe or tea making facilities in the rooms. Information about the history and facilities of the hotel.
This beautiful old building needs some pride and love injected into it. The building itsself was also a little run down. The first room I had had a flooded bathroom. The second I could hardly fit into the bathroom, and finally the third room was nice, if a little noisy, but that could be ascribed to the area. The marble panels in the elevator were separating from the wall, and in the one room, the poweroints did not all work. I do understand that this is a very old building, but one feels like it is much like a neglected child that would really thrive with a little love and attention. There was no information in the rooms about the hotel or it's history, which is amazing as it is one of Americas historical buildings. Also no information about the facilities in the hotel. There was nobody to help people with luggage or even tell you where to park when you arrived. There were no tea and coffee making facilities in the rooms. The reception staff were overworked and harried, and showed it. The cleaning staff were friendly, and we had a wonderful waitress in the Market Grill when we went for breakfast the morning we left. The only reason that I stayed was because of the beautiful historic building that was once the town hall, and because it was close to public transport to anywhere you wished to go.
4 out of 5
Recommended
for Everyone
by A verified traveller

Satisfactory.

Posted 23-Jan-2015
The only complaint I have is the parking situation. To park at the hotel it cost me $35 a night. I feel that parking should be complimentary when you are already having to pay to stay there.
2 out of 5
by A verified traveller

Old, happend to be nice, hotel

Posted 22-Jan-2015
Pros: Spacious room
Cons: Renovation, renovation, renovation!
Location: Lot's of homeless people in the area, didn't feel comfortable at night.
Old hotel, that probably happend to be nice 40 years ago. It's direly in need of renovation work. Out of 4 electrical sockets, only one in the bathroom was working. The Wifi in the room was almost non existend, the Bathroom fittings were loose, ...
4 out of 5
Recommended
for Everyone
by A verified traveller

super convenient location

Posted 22-Jan-2015
Super convenient location, great place to be in the middle of SF and right off Market St. to catch the trolley down to the warf. Starbucks in the lobby
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jan-2015
We only had one day in San Francisco, and the concierge helped us tremendously! She instructed us on the best way to see everything we wanted to, and our trip was highly successful. The room was clean and comfortable, and the amenities were convenient.
4 out of 5
Recommended
for Everyone
by A verified traveller

Whitcomb

Posted 21-Jan-2015
Pros: Accessibility to shops and public systems
Cons: Noise proof windows.
Location: Close to plenty of shopping
The rooms were nice, hotel lobby beautiful, and the staff was very nice. The neighborhood and noise was less than good.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel muy centrico

Posted 20-Jan-2015
Hotel muy agradable, ubicado en una zona excelente de San Franco, muy buena limpieza en las habitaciones y personal muy amable. Con gusto regresaría