Ratings based on 5,072 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from NJ

Everything about Lobby, nothing about room

Posted 29-Jul-2015
Pros: Location
Cons: Rooms need to be cleaned and add ammenities
we just stayed there for 2 nights on July 26 and 27th. Everything and all efforts on Lobby. How much you canstay in lobby, for me you can only enjoy lobby about 10-15 minutes of your stay. Room should been given preference too, that's where you sleep and take rest. Rooms are too crowded, shower was terrible, you literally had to stand there for 20 minutes to take shower. Bed had hair, so that means sheets were not changed, phone was not working. No refrigerator. No coffee Maker. No microwave. Only thing is location, that's about it. Staff was nice and pleasant, no complaint about staff. Rooms and hallway are dirty and old.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Nice hotel close to Union Station.

Posted 29-Jul-2015
There was some rumbling in the pipes of the shower. But it wasn't a problem. Close to Union Station and the Bart was right outside the door and was a 30 minute ride to the airport. Overall a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Beatufil and historical

Posted 28-Jul-2015
Well located in the city.Valet Parking available but a 38 dls per day but very convenient. Starbucks access through the lobby. Beatiful hotel because it is old and charming.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location. Never stay on2nd floor.

Posted 28-Jul-2015
Our room was located on the 2nd Floor facing Market Street. The room was so noisy! The flag outside the room was banging all night, the homeless people who live directly outside hotel were loud and disruptive throughout the night. The light and fan in bathroom was so loud we often left it off and kept door open. The hotel was clean and had great access to city.
1 out of 5
by A verified traveller from Napa, CA

Don't!!!!!!!

Posted 27-Jul-2015
We booked because it was so close to The Orpheum Theatre, but that is its only plus. The bed practically fell apart when we sat down, the mattress was so old. There was a swarm of small insects in the shower (they jumped so I didn't want to get to close to identify them). Overall you could tell that the hotel was magnificent at one time, but now it's just run down and sad. Spend the extra few bucks and stay somewhere else.
2 out of 5
by A verified traveller

meh Hotel, just inside bad neighborhood

Posted 27-Jul-2015
It met the need of having somewhere to sleep. I am heading back to SF next month and will not be staying here.
3 out of 5
Recommended
for Everyone
by A verified traveller from san jose

Charming and cute

Posted 27-Jul-2015
The lobby was cute and I loved the elevators. On every floor the elevators had lovely mirrors. The room was small but clean. The closest and bathroom were large for such a small room. The bathroom was very simple and old fashioned and the shower area was poorly lit. I was disappointed that they didn't have room service. The bar and restaurant were cute like the lobby but not worth visiting. When we briefly stopped at the tavern for a drink we heard a table complaining that no one had come to take their order for half an hour. And the bartender didn't seem to find it that important. Parking was expensive but hey its SF and it was valet. Overall decent.
4 out of 5
Recommended
for Everyone
by A verified traveller from dallas

Convenient to my business.

Posted 27-Jul-2015
Pros: Old world charm and historic role in SF history.
Location: Good shopping and close to fine dining.
Bart Station exit is right in front of hotel so the trip from San Francisco airport to hotel was quick and easy. Many guest were European, especially Germans on holiday.
3 out of 5
by A verified traveller from Ca

Worked in a pinch

Posted 25-Jul-2015
Check in was smooth other than the fact the clerk neglected to tell us there was a 50 dollar early check in fee. We arrived early and asked to check bags.. He advised us room was ready so we said great. Git a test notification of a 5O dollar charge on credit card an hour alter..Still disputing it w hotel. The room itself was not too bad untill we found hair on our washclothes and large amounts stuck to tile floor and walls too.. Disgusting
3 out of 5
by A verified traveller from Marietta, GA

3 nights stay with family

Posted 23-Jul-2015
Pros: Clean. Nice entrance. Starbucks located close to the reception.
Cons: Better roll away beds.
Location: A lot of homeless people on Market Street, walk on the same side as the hotel. OK distance to walk to Union square.
You could tell that this has been a classy hotel once. It has become a little bit outdated. We didnt like the fact that there are a lot of homeless people in the street in front of the hotel. The roll away bed we had in our room was not so good.