Ratings based on 3,368 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
72% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Posted 26-Jul-2014
Not a good experience. Small room with no view. Poor service. Closet smelled like cigarettes. I would not recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2014
Nice old grand hotel. Good location for transit. Had fun.
2 out of 5
by A verified traveller

Okay

Posted 23-Jul-2014
Too many homeless people around. Hotel needs some paint
3 out of 5
Recommended
for Couples
by A verified traveller from Salt Lake City

Good value at $120 < Union Square per night

Posted 23-Jul-2014
Pros: This is a nearly 100 year old hotel that's in remarkable condition. You'll know it's old, a classic -the windows open. The staff is professional.
Cons: The comings and goings of large groups clogs up parking, elevators, check-in, check-out, etc.
Location: The Bart and Muni stations are right out the front door. The library, City Hall and the Asia Museum are very close. Union Square is a short walk.
This is a nearly 100 year old hotel that's in remarkable condition. The lobby is clean marble. You'll know it's old, a classic. The windows open. The view is interesting. The plumbing's a little below grade A, but it all works; the rooms are on the small end, but not tiny. The staff is helpful and professional. For what you'll save from the cost of a Union Square hotel, you can pay for a pretty nice San Francisco dinner for two. My only complaint is that the hotel seems to attract large groups arriving in buses. Everyone was courteous, but the comings and goings of these groups clogs up check-in, check-out, the elevators, etc. You could work around it. On balance, a good value and a classic old San Francisco hotel.
3 out of 5
by A verified traveller

You get what you pay for

Posted 21-Jul-2014
Overall, just okay. I got it on the cheap and it served its purpose. The rooms were soo dusty it was off putting.
3 out of 5
by A verified traveller

Nice hotel, slow staff

Posted 21-Jul-2014
Good location close to a station and the civic centre, only 15 minute walk from union Square. Staff were very slow to respond to any requests. WI FI didnt work in the rooms.
2 out of 5
by A verified traveller from Texas

Sight seeing in San Francisco

Posted 21-Jul-2014
Pros: Very classy old world charm
Cons: Beds and showers
Location: All that is San Francisco is within easy access - if need be by walking
Classic old world hotel with lots of charm but old in too many other ways. Mattress on the bed had dips where people had been lying. Shower was luke warm at best and did not improve.
1 out of 5
by A verified traveller from NY, NY

Bad hotel in bad part of town.

Posted 20-Jul-2014
I got this through the express deals and I am never playing this game again. The hotel is rundown. Most, though certainly not all, of the staff is pretty abrupt. I don't think the hotel deserves 3 stars, maybe two on a good day. Oh and the location is awesul. Every other person on the street is a homeless bagger ( the other one is a drug addict).
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Posted 20-Jul-2014
Location: The BART is literally outside the front door, that was fantastic and made getting to the airport a breeze.
Nice hotel overall, my room was comfortable and clean and the staff was friendly and courteous. Some things in the room (mostly bathroom related) were a bit outdated and worn, as others have mentioned, kind of like they remodeled in the 80's and they are still there. But seriously, it was no big deal and if you are looking for the Four Seasons, then stay at the Four Seasons. As far as reasonably priced, nice places to stay, a definite thumbs up!
2 out of 5
by A verified traveller from Ventura, CA

I would never ever stay here again!!!!!

Posted 20-Jul-2014
Pros: Not much.
Cons: Everything!
Location: It is located near the Theatre District, sorta........too far from everything else to make it worth the money.
This place was awful! First of all the pictures they show are not evident of what the rooms, especially the bathrooms are like! There was NO BATHTUB in our room, even though the picture shows a tub w/shower combo. The view was awful! There was no coffee in the room (as advertised) and they didn't even have coffee in the lobby :( I was beyond disappointed :( Besides the fact that it is way too far from anything downtown that I was interested in doing/seeing. Bad bonus ~ it's kind of in a bad part of town........ I give this place a big fat zero!!!!!!!!!