Ratings based on 4,985 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lots of character

Posted 02-Jul-2015
Pros: Love the turn-of-the-century décor.
Loved the ornate finishes in the lobby! Great location near the theater, downtown, easy access to the trolley to get to the wharf. Unfortunately downtown SF has a huge homeless population and they tend to clog up Market street in the evening, making it feel less safe to walk around. We were not bothered for the most part, but some disturbing behavior cannot be unseen.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jul-2015
Quiet, clean, and comfortable. The staff was friendly and very attentive/helpful.
1 out of 5
by A verified traveller from california

Not so nice

Posted 01-Jul-2015
The hotel staff was horrible and rude. Do not stay here unless you like getting ripped off. They charged me for a night I did not even stay and refused to give me a refund. They are thieves and I will never give them my money again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Monterey, CA

Nice vintage archetecture and grand lobby

Posted 30-Jun-2015
Pros: The location and the archeteture
Cons: The room decor could be spruced up a bit and the infrastucture of the rooms could work better. In addition to the faulty VOD we had a dripping faucet.
Location: Right across the street from the Orpheum Theater. Close to City Hall.
Nice Heritage Hotel in a very convenient spot for the Orpheum Theater where a lot of the touring Broadway musicals play. The decor in the rooms is a bit bland and the VOD didn't work until a technician came to the room.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2015
Prime location for pride. The only thing was the parking. It's around $40 for parking.
4 out of 5
Recommended
for Everyone
by A verified traveller from c

Whitcomb lavish stlye

Posted 30-Jun-2015
The Bart lets you off right in front easy accesses to trains, trollys. Pancakes are a bit steep. Love the lobby. And the bed was comfy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location. Perfect for the the pride even

Posted 30-Jun-2015
Love staying in this Hotel. Had a great view to Market street and the parade. The only little problem is that the bathroom door would not lock. A little pricey for one night.
2 out of 5
by A verified traveller

Posted 29-Jun-2015
Power outlets didn't work. The size was so small it was ridiculous.
2 out of 5
by A verified traveller from Rhode Island

Meh

Posted 29-Jun-2015
Pros: Nothing.
Cons: Everything
Location: I would stay in the area with Children. Fine during the day but a bit sketchy at night
Situated in a sketchy part of town the hotel is really dated and not that clean. Everything is worn and old.
3 out of 5
Recommended
for Everyone
by A verified traveller from Texas

a bed to sleep in for an overnight stay in the cit

Posted 28-Jun-2015
Pros: room was clean
Cons: Parking
Parking was inconvenient and expensive. Parking should be included in the price of the room