Ratings based on 948 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Old building but reasonably priced for Union Sq

Posted 15-Sep-2014
We stayed at the Hotel Union Square for three nights in September. It is an older building and it smells like one. The furniture and finishing upgrades are nice and the staff is very helpful. The location is terrific as you are so close to all the things that Union Square has to offer (proximity to shopping, restaurants, BART, street car, etc). Overall I am happy with the experience but I wish there is some way for the hotel to take that old building feeling out.
4 out of 5
Recommended
for Everyone
by A verified traveller

The rooms are small but very we'll appointed

Posted 11-Sep-2014
I stayed one night and location was perfect. I thought the room although small was updated and pretty. Staff was very nice and attentive all in all I would stay there again.
Comment from Hotel Management
19-Sep-2014 by Dimitar, Hotel Management
Dear Traveler, Thank you so much for staying with us at Hotel Union Square. We are so pleased that you enjoyed our friendly staff and had a great overall experience! We hope to see you on your next trip to San Francisco. Best, Dana Andrews Guest Relations
1 out of 5
by A verified traveller from Cameron Park, CA

Hotel with awful parking, humid rooms, no AC.

Posted 08-Sep-2014
My husband and I stayed here for our first wedding anniversary this last weekend. This was hands down the worst experience we have had at any hotel. First of all, the hotel is located on literally the most congested street in The city. The parking situation is absolutely awful. You do not have much of a choice but to pay 45 dollars for valet parking overnight. 45 dollars to park your car is absolutely rediculous. The hotel rooms are the smallest room I have ever seen. The hotel was humid inside and the room do not have AC. We were sticky the whole entire trip. This hotel was not necessarily cheap either. We paid a total of 365.00 for the night. For this cost, I would expect to get a lot more than a bedroom that can barely even fit the bed. Awful experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location

Posted 07-Sep-2014
Pros: Very helpful staff. We were very fortunate to have many dealings with Jewel, he was very knowledgeable about many things but most helpful.
Location: We enjoyed our stay at Hotel Union Square. Perfect location for BART, tram, Union Square, shops and eating places.
we enjoyed our stay at Union Square. pleasant surroundings.
Comment from Hotel Management
19-Sep-2014 by Dimitar, Hotel Management
Dear Traveler, Thank you for sharing your positive experience. We are glad you enjoyed your stay with us and the beautiful surrounding city. We hope you will choose Hotel Union Square for your next stay in San Francisco. We look forward to seeing you soon! Dana Andrews Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel, in a perfect location.

Posted 02-Sep-2014
Pros: Character, location
It was an amazing experience! The hotel was so quaint and the location was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nashville, TN

Nice modernly styled hotel close to everything.

Posted 30-Aug-2014
Able to walk to cable car turn around and the muni station in less than 5 minutes. Staff was always pleasant and accommodating. Loved the large corner room!
3 out of 5
by A verified traveller from Dallas

Nice hotel but not for the price

Posted 24-Aug-2014
The hotel was ok, with a comfortable room, and pleasant staff. My issue was the obscene cost of parking at their lot. $45 plus tax for over night untill 2pm. Luckily there was a garage next door that was vastly cheaper, ($34 for 24 hours) but being a business owner I think that ripping ppl off solely because you can is an awful business model and only damages other private businesses. For that reason I'll stay somewhere else next trip.
Comment from Hotel Management
28-Aug-2014 by Domitille Montoro, Hotel Management
Dear Traveler, Thank you for taking the time to post a review online. We really appreciate the feedback, it's important to hear what our guest have to say about the hotel so we know what areas to improve. Our parking rates are based on the competition in the Union Square area. The parking garage in which you used offers a cheaper rate, however you cannot access your vehicle 24 hours and they do not offer unlimited in and out privileges. I am sorry that you're choosing not to stay with us again because of this, I do hope you change your mind. Lennin B. Ledesma Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Great hotel in perfect location

Posted 20-Aug-2014
Pros: Location and price!!
Cons: The concierge could be a bit more helpful on the cable car ticketing options, Alcatraz tours (book up to 45 days in advance!) etc but overall ok
Location: Walgreens across the road, Cable car junction down the corner, Macy's around the corner, Westfield shopping centre across road from cable car junction
This hotel is located in the heart of the San Francisco CBD. The hotel is a bit dark inside and musty (almost has a creepy sense about it) but the location is great. Highly recommend getting the executive suites, still reasonable price but the room is bigger. It can be a bit noisy with an outside window but you will be glad of the fresh air from the windows opening. Must do is Extranomical Tours - City Insider tour - Leo was our guide and he was fantastic! Best city tour I've done.
Comment from Hotel Management
26-Aug-2014 by Dimitar, Hotel Management
Dear Kim, Thank you very much for your positive review and for choosing Hotel Union Square during your trip to San Francisco! We are so glad that you enjoyed your stay with us and we hope to see you again in the near future. Best, Dana Andrews Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from La Quinta, CA

Great Hotel!

Posted 19-Aug-2014
Pros: Location & charming!
Cons: The a/c was very noisy! They need central ari & the room was also very dark.
Location: GREAT location. Walk to all fun shops, restaurants & tourist attractions!
Great hotel that is centrally located! Loved happy hour with the free wine!
Comment from Hotel Management
26-Aug-2014 by Dimitar, Hotel Management
Dear JLB, Thank you for your positive review! We are so happy that you enjoyed your stay (and happy hour) with us at Hotel Union Square. We hope you think of us on your next trip to San Francisco! Warm Regards, Dana Andrews Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from Aurora, Ontario

Nice hotel with great location.

Posted 18-Aug-2014
Pros: Location Location also we were lucky because our room was huge but we had book the executive room.
We were in walking distance to the big bus tours pickup and drop off. Close to big mall down down where we eat a lot from the food court which had a great amount of choices.' Close to train route for going to the Gaints ball game.
Comment from Hotel Management
26-Aug-2014 by Dimitar, Hotel Management
Dear Barb and Doug, Thank you for the glowing review! We are pleased to hear that you enjoyed your experience and the central location of Hotel Union Square. We hope to see you again on your next trip to San Francisco. Warmly, Dana Andrews Guest Relations