Ratings based on 2,030 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Great Location, All Else Fine

Posted 19-Dec-2014
Pros: The location (just round the corner from Macy's on the same block, off Union Square) was great and surprisingly quiet.
Cons: The deluxe Queen room was surprisingly small and the wash basin was in the room, not the en suite: weird.
Location: The heart of Downtown San Francisco is on your doorstep!!!
I stayed here for 4 nights in December while attending a convention at the Moscone Center and the proximity was important since it rained EVERY day I was in town :( Staff were super helpful - letting me check into the room early in the day vs store bags while I went to meetings and also in arranging ride back to airport at teh end of my stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2014
Great location... friendly helpful staff... room was a tad small.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, Australia

Would definitely recommend!

Posted 17-Dec-2014
We had a wonderful stay here. The staff were all excellent - friendly, helpful and upbeat. We were very happy with our room. Although the room was on the small side, it was not uncomfortable and we still had enough space for our suitcases, plus it was very clean. The room size is worth sacrificing for the amazing location which is in the centre of Union Square. There are great shops, restaurants and bars around, transport is easily accessible and it's within walking distance to China Town and Little Italy. We were very happy here and will definitely be back next time we are in San Francisco!
2 out of 5
by A verified travellerfrom California

Hotel next to Union Square in San Francisco, Ca

Posted 15-Dec-2014
Pros: The location
Cons: A/C in the rooms
Everything was fine until we got our room to find it did not have an a/c. Only a ceiling fan. It was so uncomfortable to sleep as the room was really hot. Terrible stay.
2 out of 5
Recommended
for Everyone
by A verified traveller

評判通り

Posted 14-Dec-2014
サイトで、立地最高、設備は最低限という前評判を読んだ上で宿泊しました。その通り観光には最高の立地ですが、値段は1/4ほどの日本の東横◯ンの方が良いかな、という設備でした。
3 out of 5
by A verified traveller

Clean hotel but do not expect much

Posted 09-Dec-2014
Pros: clean , location
Cons: change the old fan and lift speed is really slow
Location: Walgreen for fresh fruits , star bucks , H&M , F21
Was a ok stay , good location & clean room.The fas was spoilt . View was not good. Receptionist staff charges everyday some of them is really helpful , some not.
2 out of 5
by A verified travellerfrom California

Tick and water leak

Posted 08-Dec-2014
Pros: Personable and friendly day staff, esp. Jack. Central location and price.
Cons: After overnight rain, water had leaked onto a few clothes in the closet. Tick was found in the bed that I had apparently squashed while sleeping.
Location: Very close to Macy's, Westfield Mall, etc, Union Square, BART and Muni system, cable cars.
Stayed 2 nights and I really wanted to like this hotel. However, we encountered problems each night of our stay. The 1st morning, woke up to find blood spots on sheets, apparently caused by squashing a tick overnight while sleeping. Took the dead tick down to front desk (night staff) and was moved to top story 8th floor room that was noisier than the 1st room because it fronted Powell Street. The 2nd morning after overnight rain, we discovered a couple of clothes hanging in the closet were wet from dripping water--leak from roof. Needed to blow dry our clothing. Again, we reported it to the front desk (night staff). Never was contacted by management for any of these problems.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Singapore

Perfect location

Posted 07-Dec-2014
The best thing about this hotel is its location. It's right in the heart of San Francisco and there were so many places we could visit by walking from here. We stayed during Black Friday time so it was great to pay a few visits to Macy's and the shops around and immediately able to return to the hotel to drop off our purchases. Service was also excellent, there were many receptionists during our 3-day stay and all of them were extremely friendly and helpful. The room was ok, a little small with a view of a brick wall, but totally quiet and completely private. Breakfast was good but we wished there were more choices. The shuttle service to airport was smooth and well worth the price.
3 out of 5
Recommended
for Everyone
by A verified traveller

中心地のホテル

Posted 03-Dec-2014
Location: アクセス抜群
立地はとてもいい。 powell stationから徒歩圏内。 wifiも問題なくつながった。寝るだけなら問題ない。 ただ、シャワールームはとても狭く、 また私が泊まった時はとても部屋が暑かったのだが、調整ができなかった。 窓をあけると、隣の部屋が丸見え。手が届く距離。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Haven

Nice and comfy hotel in downtown San Francisco

Posted 02-Dec-2014
Pros: The situation
Cons: The room is tiny The breakfast could be improved
Location: Everyting since it's dowtown
The cheapest and safest hotel in San Francisco i found (i found cheaper but they were not safe, full of homeless)